Helping restaurants be more profitable! From marketing tips & operational insights to customer service how-tos, team building secrets & technology tidbits, RR delivers the key tools and techniques to help restaurant owners & managers solve the great mystery of running a profitable restaurant.
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Running Restaurants


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182: Do You Know Your Daily Break-Even Number
6:43
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In this episode Jaime Oikle of RunningRestaurants.com talks with Roger Beaudoin of Restaurant Rockstars about the importance of knowing your break-even number.They discuss both why you need to know your number and how to calculate it. Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com. Thanks to ep…
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Running Restaurants


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181: AI Making Restaurants Smarter and Safer with Video Intelligence
23:26
23:26
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The power of video has come a long way! In this episode Jaime Oikle of RunningRestaurants.com talks with Rish Gupta, Co-founder and head of product at Spot AI, which has an AI camera system to make restaurants safer & smarter. It was fascinating to learn everything the system can do - from visibility across multiple locations to capturing "training…
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Running Restaurants


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180: From Carts on the Street to International Expansion
15:38
15:38
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Jaime Oikle of RunningRestaurants.com gets with Chef Shawn Edelman of The Halal Guys on their explosive growth. From covering their "carts on the street" origin story to franchise expansion plans the two hit on lots of key topics including expansion & franchising, simplicity, efficiencies, labor market challenges, career growth, takeout/delivery & …
Great interview with Jaime Oikle of RunningRestaurants.com & Kevin King, President of Donatos Pizza. They get into many aspects of the business including building a brand and its footprint, expansion of digital options, pandemic lessons, franchising, training & more. Find out more at https://donatos.com & https://www.runningrestaurants.com.…
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Running Restaurants


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178: Restaurant Management Training Insights
22:57
22:57
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Great conversation with Alison & Darren about their new Restaurant Management 201 Program. They have put together a comprehensive restaurant management training program that is going to benefit a bunch of operators in 2023 in such a positive way. Check out our conversation around what the program looks like and be sure to sign up for it before sess…
Great in-depth restaurant business session with Jaime Oikle of RunningRestaurants.com & Andy Diamond, President of Angry Crab Shack. A lot of ground covered in this one including... * How the brand got started * The way the brand's atmosphere plays into their success * How they build fun into the restaurant's DNA * What makes a successful franchise…
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Running Restaurants


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176: How Restaurants Can Get the Employee Retention Credit (ERC)
16:59
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Jaime Oikle of RunningRestaurants.com gets with Catherine Tindall of Dominion Enterprise Services in this episode of the podcast to talk all about the Employee Retention Credit (ERC.) Important Tax & Finance topic for restaurants as they cover what the ERC is and how is it calculated as well as who's eligible for it and how to file for the credit. …
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Running Restaurants


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175: Key Tips for Restaurants Managing Their Online Reviews
26:11
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Jaime Oikle of RunningRestaurants.com gets with Yelp's Small Business Expert Emily Washcovick in this episode of the podcast to talk all about restaurants and online reviews. As Yelp’s Small Business Expert, Emily is in the unique position of having spoken with thousands of restaurant owners about the challenges they face and strategies they employ…
Join Jaime Oikle of RunningRestaurants.com & Andrew Pudalov, CEO of Rush Bowls in a wide ranging conversation about the restaurant business, including: The business origin story; Pioneering a model; Pandemic impacts & learnings; The move to franchising; Mentorship & leadership; Fighting against the "perfect storm" challenging restaurants; Finding, …
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Running Restaurants


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173: How to Get Birthday Marketing Right at Your Restaurant
31:39
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31:39
Great episode for restaurant marketing! We get into the whys & hows of doing birthday marketing well for your restaurant. I'm so passionate about this topic, we've partnered to offer Birthday Marketing programs for our restaurant operator audience! Check out the tips & advice in this episode and then get in touch with us about getting your birthday…
Good one on tap for you... Jaime Oikle of RunningRestaurants.com gets with Travis Talbot, Principal & Lead Strategist of Hospitality Arts as the two circle around a variety of restaurant topics including: Market niches -- Hooks & how they set you apart -- Company culture and positioning -- Social media tips -- Menu engineering -- The COVID Catalyst…
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Running Restaurants


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171: How To Build a Strong Workplace Culture During Labor Shortages
24:15
24:15
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Always great to talk with Tony Smith, CEO of Restaurant 365 about the business. Tony shares a solid and refreshing take on building a company culture that any restaurant business can use to better attract and retain staff -- everyone's biggest challenge these days. We hit on a lot including: Tony's back story & how tech has changed over time -- How…
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Running Restaurants


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170: Restaurant Tech Trends & Future Developments: With Phil Crawford, CTO of CKE
25:27
25:27
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A lot of marketing and tech talk packed into this one! Jaime Oikle of RunningRestaurants.com gets with Phil Crawford, CTO at CKE Restaurants, parent company of Carl's Jr and Hardee's including...Pandemic impacts on QSR -- Importance of push to tech -- Loyalty & Rewards -- Drive thru opportunities -- What's coming with AI & Robotics -- Ghost Kitchen…
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Running Restaurants


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169: Being Disruptive: What the Restaurant Industry Needs
30:12
30:12
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Refreshing stuff with Stratis Morfogen of Brooklyn Chophouse, Brooklyn Dumpling Shop and the author of the new book Be a Disruptor. We talk about breaking rules & conventions, NYC restaurant life in the age of COVID, timing & execution, franchise growth, mob stories and more. Plus the interview pretty much starts with the "F" word...so there's that…
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Running Restaurants


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168: Inside a Growing Franchise: The Great Greek Mediterranean Grill
29:48
29:48
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Want to hear about what explosive growth looks like? Join Jaime Oikle of RunningRestaurants.com as he talks with Bob Anderson, President of The Great Greek Mediterranean Grill about where they are now and the rapid growth that's planned. You have to have a lot of systems in place & working successfully to target aggressive growth as they are so it …
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Running Restaurants


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167: Tips for Maximizing Profits at Your Restaurant
27:37
27:37
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Jaime Oikle of RunningRestaurants.com visits with Ben Pryor, Head of Innovation at SpotOn about their recently released report, Maximizing Profits. They walked through a number of screen grabs from the report talking about the biz and opportunities to enhance profits. Lots of good insights...Check out the episode... Find out more at https://www.spo…
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Running Restaurants


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166: Tech Entrepreneur To Restaurateur & Back: Bo Davis Discovered the Problem He Wanted To Solve
22:59
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Jaime Oikle of RunningRestaurants.com gets with Bo Davis, Co-Founder & CEO of MarginEdge. As both an experienced restaurant operator and tech entrepreneur Bo brought great insights to the episode. It's more important than ever to capture every nickel and dime possible for your restaurant's profits and there's no doubt that tech is leading the way t…
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Running Restaurants


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165: People First Culture - Best Practices that are Working in Restaurants
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Jaime Oikle of RunningRestaurants.com visits with Michel Falcon, author of People First Culture and Founder/CEO of Brasa Peruvian Kitchen. The two uncover a bunch of valuable gold nuggets on the power of people development in your restaurant business. How do you start, grow and make future expansion plans in a pandemic? Well, Michel has the formula…
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Running Restaurants


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164: Startup Story - Restaurants & Life (& Softball): Bill Hoopes of Capital Tacos
31:57
31:57
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This was a fun one for me as we got to mix softball, life and restaurants into an episode. Jaime Oikle of RunningRestaurants.com gets with Bill Hoopes from Capital Tacos and Florida PGF Softball for a wide ranging conversation. Bill's story is inspirational in many ways and I'm beyond sure that he's going to be successful in his new venture with th…
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Running Restaurants


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163: What Are the Secrets to Getting Music Right in Restaurants & Bars?
18:47
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Jaime Oikle of RunningRestaurants.com visits with Ola Sars, Founder & CEO of Soundtrack Your Brand in this fun episode about how aspects of music at a restaurant or bar can be a powerful differentiating factor. Ola has a long & storied past in the music business so it was great to get his insights on what can work well for restaurants & bars. Check…
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Running Restaurants


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162: Building a Digital First Restaurant (Plus Tik Tok Tips for Restaurants)
22:10
22:10
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OK, hold on...Jaime Oikle of RunningRestaurants.com zips through a lot of powerful marketing tips for your restaurant with David "Rev" Ciancio of Branded Strategic Hospitality and Handcraft Burgers & Brew. They roll though a lot of marketing content for restaurants in a short time so have those notebooks out! They hit on how to build digital into t…
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Running Restaurants


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161: The State of Restaurant Insurance (2022)
21:42
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Jaime Oikle of RunningRestaurants.com visits with David DeLorenzo of Bar & Restaurant Insurance on the state of insurance for restaurants here in 2022. I always enjoy talking to "DeLo." David's terrific. Loves the biz and is a great resource for his clients. We quickly covered a bunch of topics in the episode and I love the segment on "creative des…
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Running Restaurants


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160: Restaurant Tech Talk: Effective Websites and the Power of Delivery
22:27
22:27
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I had fun chatting with Adam Garfield, VP of Restaurants at WIX. Wix is best known for easy to build websites so for sure we talked about that. But I also probed Adam on what's new with effective restaurant websites and it's amazing where things have come. I date myself in the episode when I talk about building websites with code by hand back 20+ y…
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Running Restaurants


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159: Restaurant Labor Crunch: Episode 15 - How Employees Impact the Customer Experience
24:04
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Jaime Oikle from RunningRestaurants.com interviews Jill Raff from The Jill Raff Group in this episode. Jill talks about what changes she's seeing in the marketplace and how restaurants can best adapt. You'll find her unique insights as an EX2CXTM expert helpful. 20+ more episodes at https://restaurantlaborcrunch.com…
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Running Restaurants


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158: Restaurant Tech Talk: AI Delivering Profits with Dave Dittenber of BYOD
20:44
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Great episode with Dave Dittenber, CEO of BYOD on how their AI tech is helping restaurant operate more profitably. In addition to running a tech company Dave is an operator of several concenpts in Michigan so he's dealing with all the same issues and challenges that you face at your restaurant. We got into...- How Dave grew up in and fell in love w…
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Running Restaurants


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157: Restaurant Labor Crunch: Episode 13 - Be the "Employer of Choice"
26:59
26:59
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Jaime Oikle from RunningRestaurants.com interviews Mark McDonnell of LaSalle Hospitality for the "Cracking the Restaurant Labor Crunch" program. Long-time operator McDonnell shares loads of wisdom in this labor crunch interview. 20+ more episodes at https://restaurantlaborcrunch.com/By RunningRestaurants.com
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Running Restaurants


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156: Restaurant Tech Talk: Setting the Stage for Your Restaurant's Success
23:00
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Great episode with Savneet Singh of PAR Tech about how restaurants can best use technology today. We packed quite a bit into our @ 20 minute conversation, including...- What's the biggest hurdle in making tech work better for restaurants.- What are the important things that POS systems bring to restaurants today.- How restaurants can take better ad…
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Running Restaurants


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155: Restaurant Labor Crunch: Episode 11 - Five Step Plan for Your People
41:06
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Darren Denington of Service With Style joins Jaime Oikle of RunningRestaurants.com where they delve into a 5-step people plan for your restaurant in this extended episode. You don't want to miss this...By RunningRestaurants.com
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Running Restaurants


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154: Getting Your Restaurant Organized for the New Year
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Great episode as Jaime Oikle of RunningRestaurants.com interviews Kari Hensien, President of RizePoint about what restaurants could do here in January after the craziness of the holiday season to get prepared and organized for 2022. Lots of good stuff... You don't want to miss this! Check it out.... Find out more at https://www.rizepoint.com & http…
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Running Restaurants


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153: Restaurant Labor Crunch: Episode 10 - The Surprise Restaurant Manager
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17:05
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Author and restauranteur, Ken McGarrie of Korgen Hospitality joins the show and shares tips from his book The Surprise Restaurant Manager.By RunningRestaurants.com
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Running Restaurants


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152: Restaurant Labor Crunch: Episode 9 - Marketing Tips with Rev Ciancio
19:27
19:27
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Jaime Oikle from RunningRestaurants.com interviews David "Rev" Ciancio of Branded Strategic Hospitality for the "Cracking the Restaurant Labor Crunch" program. Rev dishes out tips on what are the best things to do with your restaurant's marketing during the labor crunch. Do these things and I promise it will have an impact. 20+ more episodes at htt…
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Running Restaurants


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151: Cracking the Restaurant Labor Crunch - Episode 8: Craig DeOrio of Fibber McGee's
20:49
20:49
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Jaime Oikle from RunningRestaurants.com interviews Craig DeOrio of Fibber McGee's in Beverly, MA for the "Cracking the Restaurant Labor Crunch" program. 20+ more episodes at https://restaurantlaborcrunch.com/By RunningRestaurants.com
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Running Restaurants


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150: Cracking the Restaurant Labor Crunch - Ep 7 - Simplifying Your Menu with Chef Joshua Karther
18:12
18:12
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Kitchen help is a big part of the labor crunch. Roger Beaudoin from RestaurantRockstars.com gets into tips around simplifying the menu with Chef Joshua Karther of Water's Edge at Hyatt Lodge. 20+ more episodes at https://restaurantlaborcrunch.com/By RunningRestaurants.com
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Running Restaurants


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149: Cracking the Restaurant Labor Crunch - Episode 6: Marketing Power with Matt Plapp
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Marketing can mean many things...and can have multiple benefits. In this episode we get with marketing guru Matt Plapp of America's Best Restaurants and Restaurant Marketing That Works on how marketing can help during the crunch. 20+ more episodes at https://www.restaurantlaborcrunch.comBy RunningRestaurants.com
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Running Restaurants


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148: Restaurant Labor Crunch: Episode 5 - Customer Experience - Touradj Barman of Up n' go
13:03
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We get into the importance of the customer experience in this episode with Touradj Barman, CEO of Up n' go. Touradj shares some enlightening stats. 20+ more episodes at https://restaurantlaborcrunch.comBy RunningRestaurants.com
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Running Restaurants


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147: Cracking the Restaurant Labor Crunch - Episode 4: David Friedman, CEO of CultureWise
20:44
20:44
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Culture is absolutely critical to attracting and retaining high quality talent. "Culture by Design" author Friedman shares how to create a successful culture at your restaurant business. Don't miss this episode! More episodes at https://restaurantlaborcrunch.comBy RunningRestaurants.com
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Running Restaurants


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146: Cracking the Restaurant Labor Crunch - Episode 3: Nick Fosberg of Fozzy's Bar & Grill
29:18
29:18
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Nick Fosberg of Fozzy's Bar & Grill shares marketing tactics to recruit staff as well as ideas for retaining the staff you have. Great tips about video as well! Really, really good stuff...you don't want to miss this episode! https://restaurantlaborcrunch.com/nick-fosberg-fozzysBy RunningRestaurants.com
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Running Restaurants


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145: Cracking the Restaurant Labor Crunch - Episode 2: Enga Stanfield of Mattenga's Pizzeria
18:42
18:42
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Jaime Oikle from RunningRestaurants.com interviews Hengam Stanfield of Mattenga's Pizzeria in San Antonio, TX for the "Cracking the Restaurant Labor Crunch" program. 20+ more episodes available at restaurantlaborcrunch.com/By RunningRestaurants.com
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Running Restaurants


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144: Cracking the Restaurant Labor Crunch - Episode 1: Tony Smith, Restaurant 365
21:01
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Jaime Oikle from RunningRestaurants.com interviews Tony Smith, CEO and Co-Founder of Restaurant 365 for the "Cracking the Restaurant Labor Crunch" program. 20+ more episodes available at https://restaurantlaborcrunch.com/By RunningRestaurants.com
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Running Restaurants


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143: Making Ordering Easier & More Efficient for Your Restaurant
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24:09
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Great episode as Jaime Oikle of RunningRestaurants.com interviews Warner Siebert of Cut + Dry, which is an app for making a restaurant's operations more efficient. They have a great talk about making ordering easier and quicker, ways to make processes faster so operators can spend more time in their business. Lots of good stuff... You don't want to…
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Running Restaurants


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142: Breeze: QR Code Based Ordering & Payment - Stefan Kouumdjiev
33:22
33:22
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Great episode today featuring Jaime Oikle of RunningRestaurants.com along with Stefan Kouumdjiev, Co-Founder of Breeze, which is a tech company featuring QR code based ordering & payment. We actually cover quite a bit about the service process while also getting into the tech behind what they do. We also hit on: The potential to increase sales; Hav…
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Running Restaurants


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141: How to Best Design Culture in Restaurants & Bars
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33:32
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33:32
Great episode on tap here featuring Jaime Oikle of RunningRestaurants.com along with David Friedman, CEO of Culturewise and author of "Culture By Design" and "Fundamentally Different." Perhaps your restaurant has been remiss in not taking the time to talk about culture in your business. Well, this session is guaranteed to load you up with talking p…
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Running Restaurants


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140: 5 Ways to Incentivize Your Staff & Customers
42:59
42:59
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42:59
Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars jumped on a live session and talked all about ways to incentivize your staff & managers right now to keep & attract team members at your restaurant. You don't want to miss this... Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningresta…
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Running Restaurants


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139: Restaurant Marketing: How to beat 3rd Party Delivery Fees (and more marketing tips)
39:22
39:22
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39:22
Great restaurant marketing chat in this episode as David "Rev" Ciancio of Branded Strategic Hospitality joins Jaime Oikle from RunningRestaurants.com. We hit on first party takeout and delivery ordering vs. 3rd party. database building, email and social frequency and we also walk through a bunch of successful case studies that David's worked with. …
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Running Restaurants


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138: What's Working for Restaurants Today with Kyle Inserra
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Great wide-ranging restaurant biz conversation in this episode as Kyle Inserra of Sabre Advisors joins Jaime Oikle from RunningRestaurants.com. Kyle is also the host of the National Restaurant Owners Podcast.They talk about a ton of different things -- really a conversation not to miss as Kyle shares loads of valuable nuggets along the way. Check i…
Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars jumped on a live session and hit on the checklist of items you'll want to consider if/when selling.. Check it out... Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.comBy RunningRestaurants.com
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Running Restaurants


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136: Finding Staff & The Decision to Sell Your Restaurant
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35:48
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Jaime Oikle of RunningRestaurants.com & Roger Beaudoin of Restaurant Rockstars jumped on a live session to talk about the pressing issue of staffing, plus Roger's recent decision to sell his restaurant. Check it out... Find out more at https://restaurantrockstars.com/?ref=jaimeoikle & https://www.runningrestaurants.com…
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Running Restaurants


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135: Get to Know: Up n' go - Touradj Barman, CEO and Co-Founder
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Contactless payments to increase table turns, improve revenue, while keeping guests and staff safe. Jaime Oikle from RunningRestaurants.com talks with Touradj Barman, CEO and Co-Founder of Up 'n go. We talk about how the company got started and what they're doing to help restaurants profit today. Check it out... Find out more at https://www.upngo.c…
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Running Restaurants


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134: AI Powered Texting to Increase Retention & Revenue
22:21
22:21
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Cool stuff on tap from the folks at Pluto. Jaime Oikle from RunningRestaurants.com talks with Shana Opperman, CEO and Co-Founder of Pluto, which is doing some pretty exciting stuff with AI powered text messaging. Text is thought of as a somewhat sacred form of communication with customers so you can't break their trust with constant, spammy sales m…
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Running Restaurants


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133: How Speeding Up the Way Customers Pay at Your Restaurant Can Make a Big Difference
16:23
16:23
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Technology is changing so much for restaurants. What's great is it's helping restaurants run more efficiently and thus also helping to increase the potential for profits. Jaime Oikle from RunningRestaurants.com checks in with Christine de Wendel, Founder and CEO of Sunday about her new company and the $24 million dollars they recently raised to gro…