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Hosted by consultant and Salesforce MVP, Matthew Morris. The Technology Flows podcast hears from Salesforce employees, partners, users and community advocates to get their opinions on how the future is being redistributed.
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The Case Closed Podcast is the first and only podcast dedicated to helping you to learn, use, and extend the Salesforce Service Cloud to improve customer experiences and run an efficient contact center. Hosted by Salesforce MVPs, Jeff Grosse and Cheryl Feldman, you'll learn the features of Service Cloud, ways to extend functionality with the AppExchange, and hear the success stories that Service Cloud customers have experienced in their company.
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Peter Coffee talking AI, Machine Learning, Pattern Recognition, Predictive Analytics
26:56
26:56
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Peter Coffee (@PeterCoffee) is a repeat guest on the TechnologyFlows podcast. With a seemingly bottomless bag of statistics, quotes, anecdotes, and historical references to back up his opinions it always makes for a fascinating discussion. This conversation was recorded live in front of an audience at Dreamforce 2017 in San Francisco. Peter's energ…
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Requirements evaluation & solution fit with Doug Ayers
30:51
30:51
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In this episode I will be speaking with Doug Ayers (@DouglasCAyers) about his approach to interpreting requirements and evaluating the options to architect a solution. As an experienced web application developer coming to the Salesforce platform more than 5 years ago, Doug already had extensive technical skills which he could to use to grasp Apex a…
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Processing Large Data Volumes using PK Chunking & Hyperbatch with Daniel Peter
36:23
36:23
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36:23
In this episode I will be speaking with Daniel Peter (@danieljpeter) about processing large volumes of data on Salesforce. Daniel is Lead Application Developer at Kenandy, an ISV who had built an ERP solution on the Salesforce Platform. Daniel’s first hand experience of how the Salesforce multi-tenant database behaves has lead him to develop techni…
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Serverless Architecture with Francis Pindar - June 2017
33:26
33:26
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In this series of interviews I will be speaking with people on the frontline of Salesforce architecture & development. In this first episode of the Architect Series my guest is Francis Pindar which is very fitting as he was one of the pioneers of the UK Salesforce Community scene and one of the first people that I came into contact with when I got …
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Peter Coffee on historical references and future successes
29:49
29:49
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In conversation with Peter Coffee (@petercoffee) at the November 2016 French Touch Dreamin' conference in Paris. Peter is VP for Strategic Research at Salesforce and his Twitter bio describes him thus; "I work with app developers and CIOs to build a global community of innovation, service and success". As you will hear, Peter is never stuck for a q…
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003 - Using ManyWho to Automate Contact Center Processes
48:42
48:42
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Episode 003 gets at the heart of business processes; automation. Service processes need as much or more automation than any other part of the business so this time we talk about workflow that goes beyond the Workflow Rules, Visual Flow, Process Builder, Escalation Rules, Routing Rules, and Auto Response Rules you know of today in Service Cloud. We …
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002 - History of the Service Cloud, Features, and Use Cases
52:50
52:50
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Episode 002 gets at the history of the Service Cloud. It’s not been around as long as Salesforce has as a company, but it’s not that much younger than the Sales Cloud. It’s seen many evolutions over time though; in name, features, and possibilities. Cheryl and Jeff explore the Service Cloud’s history and what makes it amazing today. Topics and Link…
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Dreamforce IoT Zone 2015 With Pat Patterson Doug Merrett And Marc Benioff
21:52
21:52
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This week we are paying a visit to the Dreamforce IoT Zone. We’ll hear from Doug Merrett and his robot Sparky. Doug is a Principal Enterprise Architect at Salesforce. Even though it is 2015 and these techniques have been used for decades to build cars and sort parcels for delivery, not everyone makes the connection that the software which they use …
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Chewing The Lightning With LeeAnne Templeman And Justin Edelstein
32:23
32:23
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It’s been a month since Dreamforce 2015, so I thought that it might be interesting to replay some of the hot topics of conversation from around the Dev and Admin Zone. I was joined in the AdminZone podcast studio by two experienced and talented people from the community to help me understand what we need to make the transition to using Lightning. L…
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001 - Introducing Jeff, Cheryl, and the Podcast dedicated to Salesforce Service Cloud
31:47
31:47
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Introducing The Case Closed Podcast Meet Jeff Grosse and Cheryl Feldman, your hosts for the first podcast dedicated completely to the Salesforce Service Cloud and taking service and support experiences to the next level. Please share this podcast with others, leave us feedback, and join in the conversation.…
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Hello and welcome to another episode of the Technology Flows podcast. My name is Matthew Morris and I’m a Salesforce admin and MVP. Each week I’ll be brining you the voices and opinions from the world of Salesforce. This week I have for you a conversation with Peter Coffee who is the Vice President for Strategic Research at Salesforce. Many of you …
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This week I’m speaking with Don Robins, who is an award winning instructor for Salesforce University and he has been a pioneer in providing education and advice for Salesforce admins and developers wanting to learn how to exploit Salesforce’s new Lightning technologies. Don and I got together in a San Francisco bar, directly across the road from th…
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Salesforce Lightning With Skip Sauls & Doug Chasman
41:32
41:32
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This time we hear from 2 people right at the heart of Salesforce’s Lighting technology evolution. Skip Sauls is a Director of Product Management at Salesforce and he is working alongside Doug Chasman who is Principal Architect on the Platform team. The work of their team is making it possible for developers and admins to customise Salesforces’ user…
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London Salesforce Admins Summer Of Trailhead
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15:14
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This is the first episode of the new Technology Flows podcast, recorded at the London Salesforce Admins "Summer Of Trailhead" event at the end of July 2015. Thanks to everyone who took part. More details about the group can be found at http://www.meetup.com/London-Salesforce-Admins/ and on the Salesforce Success Community site. Try Salesforce Trail…
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