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FILO Podcast continues the conversations started at FILO Conference and carries them throughout the year. Todd Elliott hosts the podcast and interviews key influencers in the world of church production to talk about ideas that affect all of us involved in pulling off weekend services.
 
Amazing Business Radio features customer service expert and New York Times bestselling author Shep Hyken who interviews leading business professionals and other customer experience experts. Each guest shares tips and insights on how to succeed in business. The bright business minds featured on Amazing Business Radio come from all over the world and include viral video stars, corporate CEOs, bestselling authors, thought leaders, and many other inspiring personalities. The show covers a variet ...
 
Plum Luv Foods live is the Number One digital audio live food talk show heard live on Spreaker, Stitcher radio, Iheart radio, Spotify Thursday Nights at 10pm and archived to Itunes and everywhere podcasts are downloaded. Plum Luv Foods Live is Hosted by culinary and TV vet Chef Plum. Chef Plum is the host of “Edible on the Road” for “Edible Magazine, Seasoned on NPR, Restaurant Road Trip, and has had multiple appearances on The Food Network, CBS, ABC, BET, and was the host of the nationally ...
 
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show series
 
Top Takeaways: - The goal of customer service should be to answer questions, eliminate confusion and become your customer’s trusted advisor. - Customer service training is your most valuable asset. It is always worth investing in. - More often than not, customers leave companies due to a lack of transparency or authenticity. - An amazing customer e…
 
Top Takeaways: - Now more than ever, it’s incredibly important to pay attention to your digital customer experience. Most organizations have made the move to virtual, and all should understand how their customers are connecting with them. - The COVID-19 pandemic has accelerated what was already starting to happen in terms of technology. We have bee…
 
With Covid continuing to shutter in-person events and business, LinkedIn has become a place where people show up to build relationships and make real connections. And you already know that I preach using video to drop knowledge bombs, but what about leveraging LinkedIn Live and Events to build rapport and community? What’s the difference between th…
 
Good friend to FILO, Dennis Choy shares his story of burnout with Todd. They work through how we can sometimes let burnout creep up on us by doing really good things, but by saying yes to too much, we end up saying no to things that matter. Show Notes: Book Recommendation: Leading On Empty: Refilling Your Tank and Renewing Your Passion by Wayne Cor…
 
Top Takeaways: No matter what you’re selling, there will always be certain conditions of satisfaction. These will vary from situation to situation, but the basic underlying principle will always be the same: Does it meet the customers’ expectations? Get in the habit of having frank, transparent conversations with your customers. Communication is ke…
 
By now, you should know that I’m a total nerd for the sales process. So is my friend in life and business, Neal Tricarico. Neal is a former Tony Robbins Exec, and is a sales ROCKSTAR. In this episode, Neal and I nerd out about the importance of building rapport with your prospects. Studies show that 45% of the sale is won through rapport. Rapport i…
 
Top Takeaways: - First you have to get customer feedback. Next you must respond to it. Then you should do something with it—as in, use it to improve internally. - Customer ratings and reviews can be a powerful employee motivator. If they know their performance will be graded, they may strive harder to achieve good results. - It’s important to ask f…
 
Customer testimonial stories are vital assets for your website. But if you’re doing it wrong, they won’t work. A “one size fits all” approach to your audience doesn’t work because it doesn’t feel intimate to the buyer. And if you’re putting your brand in the spotlight instead of your customer, you’re going to lose out big time. Relevancy is key. Yo…
 
Top Takeaways: - Don’t fall into the trap of thinking your service is “good enough.” “Good enough” service is never good enough. - Customer expectations are evolving so quickly that companies don’t even realize they are failing their customers. By not meeting those expectations, brands will let down and lose customers. - Companies must utilize AI a…
 
We’ve spent a lot of time on this podcast over the last 5 years getting really tactical on how to leverage video to speed up your sales progress. But this podcast has been growing tremendously, so I wanted to take a couple of steps back, and introduce you to the types of videos every business needs: Explainer Video: Give prospect a high level overv…
 
Top Takeaways: - Prioritize your company culture above anything else. When customers purchase from you, they’re really buying into your culture. - The first thing you do should be to define your company’s culture and values. Do this early on with intention instead of waiting for it to happen accidentally in the future. Be specific about what your v…
 
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