Best UTIBE BASSEY Podcasts (2024)

1
S3 Ep1 Quality Perks Crew Discusses Heart-Centered Leadership with Valerie McSorley 27:15

8M ago27:15

27:15

Send us a text Tune into "Quality Perks": Heart-Centered Leadership, Empathy and Authenticity with Valerie McSorley Dive deep into the essence of heart-centered leadership with "Quality Perks," where our hosts, Karyn Dupree and Neal Eggers, engage with the visionary Valerie McSorley. This episode takes you beyond traditional metrics, into the realm…

1
S2 Ep8, Quality Perks with Leslie O’Flahavan – E-WRITE Owner 23:41

10M ago23:41

23:41

Send us a text Did you miss our exclusive live event on “Empathy in Contact Center Written Interactions” featuring the renowned Leslie O’Flahavan? Don’t worry; we’ve got you covered. Welcome to the replay of this engaging and informative session. 🔍 What You’ll Discover: 🎙️ Guest Speaker Insights: Watch Leslie O’Flahavan, an expert in customer commu…

1
S2 E7, Quality Perks with Daniel Reed, Customer Care Manager at HB Home Services - Nov 15, 2023 23:59

11M ago23:59

23:59

Send us a text 🔁 “Quality Perks” Session Now Available for Replay If you couldn’t join us live, don’t worry! The insightful session of “Quality Perks” featuring BPA Quality’s Karyn Dupree, Neal Eggers, and special guest Daniel Reed with HB Home Services is now available for replay. 💡 Revisit the Insightful Discussion on “Is the Art of Conversation …

1
027 - Transformation with Chad Malone 37:17

1y ago37:17

37:17

In this episode, Dave interviews Chad Malone, author of Finding Your Passion From the Inside Out. Chad is passionate about personal transformation and in this conversation you'll hear him share valuable insights about leadership and purpose. // Talk with Chad Malone // Chat with Dave Mills >> Take our free Growth Multiplication Masterclass Leverage…

1
S2 Ep6, Quality Perks with Utibe Bassey, VP of Customer Experience with Dominion Power - Oct 4, 2023 21:03

1y ago21:03

21:03

Send us a text In an industry where the focus is often on metrics and analytics, we’re here to bring you a fresh perspective that can potentially redefine the parameters of success in contact centers. 🎙️ Speakers: – Karyn Dupree, BPA Quality – Neal Eggers, BPA Quality – Special Guest: Utibe Bassey, VP of Customer Experience Join us in this stirring…

1
S2 Ep5, Quality Perks with Elle Neal, Data Scientist & STEM Ambassador - Sept 26, 2023 24:08

1y ago24:08

24:08

Send us a text Stream Now season 2 episode 5, where we chatted with Elle Neal Data Scientist at BPA Quality UK | STEM Ambassador | Cohere AI Community Champion] about AI, Data Analytics, Coffee & Mermaids. 🎙️ Speakers: – Karyn Dupree, Co-host of Quality Perks – Neal Eggers, Co-host of Quality Perks – Special Guest: Elle Neal In this episode, we del…

1
026 - The Call to Corporate Prayer with Rick Cross 33:12

1+ y ago33:12

33:12

In this episode we interview Rick Cross, Executive Director of Acorn Global. Rick brings can't-miss stories about what God is doing in the lives of entrepreneurs all over the world, all as a result of corporate prayer. Don't skip out on this interview -- you'll be challenged to rethink your KPIs in the best way possible. // Talk with Rick Cross ric…

1
S2 Ep4, Quality Perks with Vern Fernandez of Jabra - July 13, 2023 21:56

1+ y ago21:56

21:56

Send us a text In season 2 episode 4, we’ll be chatting with Vern Fernandez, a strategic alliances manager, focused on contact center agent and customer experiences and go-to-market strategies on helping stakeholders solve their challenges and maximize investments. During our discussion, we’ll discuss real-time sentiment analysis and dig deeper int…

1
S2 Ep3, Quality Perks with Milan Batinich, Motivational Speaker with Milan Motivates - June 29, 2023 23:40

1+ y ago23:40

23:40

Send us a text In this episode of “Quality Perks,” the hosts discuss various topics related to employee engagement and communication in contact centers. Milan Batinich, a guest speaker, shares his insights on the importance of treating employees based on their individual preferences and needs, rather than applying a one-size-fits-all approach. High…

1
025 - Faithful Selling with Jay "Sales Ninja" 33:25

1+ y ago33:25

33:25

Listen to our incredible guest Jay "Sales Ninja" walk through his story, as he went from former introvert and pastor to high-dollar sales coach. Jay has a heart for humility and transparency, as he teaches people not to be afraid of money, but to honor God as they increase their sales and transform the world for God's kingdom. // Get in touch with …

1
S2 Ep2, Quality Perks & the Verint Engage 2023 Chat 17:44

1+ y ago17:44

17:44

Send us a text In this episode of Quality Perks, the hosts Karyn Dupree and Neal Eggers are joined by guest Matt Gryntysz. They discuss their upcoming participation at the VERINT Engage 2023 event in Las Vegas. They also talk about their coffee preferences and the importance of having a strategic vision and resources for a successful quality monito…

1
024 - Love as a KPI with Utibe Bassey 47:38

1+ y ago47:38

47:38

In this episode, we have the pleasure of learning about customer experience and Biblical leadership philosophies from Dominion Energy's Vice President of Customer Experience, Utibe Bassey. She has developed a new kind of KPI based upon the Bible's greatest commandment: Love the Lord your God and love your neighbor as yourself. In real terms, what d…

1
S2 Ep1, Quality Perks with Shaun Marshall - May 23, 2023 23:09

1+ y ago23:09

23:09

Send us a text In this episode, Shaun Marshall joins Neal Eggers & Karyn Dupree as a guest to discuss leadership and customer experience. They also touch upon the challenges of remote work and the importance of employee engagement. Highlights ☕ Neal, Karyn & Shaun talk about their coffee choices for the day. 🎯 Shaun emphasizes the significance of c…

1
023 - Money, Transparency, and Risk with J. Money 48:14

1+ y ago48:14

48:14

In this episode, we have the pleasure of talking with J. Money from the wildly successful blog budgetsaresexy.com. J. Money chronicles, in a completely transparent way, his entire finances on his blog. I’m paraphrasing and skipping quite a lot about J. Money, but here’s a short version of his impressive bio: In 2007, he went looking for a 2 bedroom…

1
022 - AI: Entering the Era of Answers 42:30

1+ y ago42:30

42:30

Today, we’re talking about a huge shift in search. Google became such a normal part of our life that it became its own adjective. If we need to search for something, we “google it.” That search query is followed by some scrolling and sorting and skimming until we find some semblance of an answer. But… with the entrance of ai as powerful as Chat GPT…

1
021 - Insourcing vs. Outsourcing Your Brand Story 39:25

1+ y ago39:25

39:25

When it comes to marketing, outsourcing is an extremely common solution for managing ads, website development, social media, content production… and anything else that falls in that broad umbrella. But, is this approach really ideal for most companies? What are we missing by outsourcing almost every element of our strategy to external team members?…

1
020 - Brand Personality: Risk or Reward? 46:55

1+ y ago46:55

46:55

In business, it feels risky to have a personality. It’s seemingly “safe” to just be the same. But, as we all know, sameness is what loses every time. Having personality, and being authentic with your values and your traits, makes you memorable. And in this day and age, it matters. We walk through some very memorable, personality-filled brands and g…

1
019 - Sales with Honor: Authentic Salesmanship with Bruce Kirk 1:02:23

1+ y ago1:02:23

1:02:23

This week we have the pleasure of speaking with Bruce "Captain" Kirk, who is a true master of honorable, consultative sales. Over the course of his career, Bruce has founded and led multiple innovative businesses across diverse industries---creating new and better futures for professionals in forestry, manufacturing, financial, medical devices... a…

1
018 - ChatGPT: Transforming Branding Forever 40:54

1+ y ago40:54

40:54

The development of Artificial Intelligence (actually machine learning) has been simmering behind the scenes in big corporations for a few years. The emergence of Generative AI, specifically tools like ChatGPT, is the tipping point for public awareness about what these technologies can do. And when it comes to creating media for communications, bran…

1
017 - Brand Storytelling: Competitive Strategies That Work 55:46

1+ y ago55:46

55:46

We all want to be more competitive. Often we think of larger budgets or ad strategies when we consider being competitive (OR dropping prices). But, a solid brand story can actually be one of the most competitive assets you can build. We share the best story hooks we’ve encountered over the years that create truly compelling and competitive brand st…

1
016 - Brand Storytelling: Misunderstood and Missing the Mark 51:19

2y ago51:19

51:19

You may have heard “brand storytelling” and even developed a brand story. But, few people understand the practical elements of brand storytelling. OR, they’ve completely misunderstood the term. We discuss what brand storytelling is in a practical way, and then we outline some of the key areas businesses miss the mark. >> Take our free Growth Multip…

1
015 - From Braveheart to Valiant 29:07

2y ago29:07

29:07

Find out why we've made the change from Braveheart to Valiant, and discover how John the Baptist and Genesis have informed our continued mission for valiant leadership. >> Show Notes: Women of Valor and Proverbs 31 Kristi McLelland on Women and Genesis >> Take our free Growth Multiplication Masterclass Leverage the power of your business by doublin…

1
014 - Myths: Trapped in Marketing Doom Loops 37:42

2y ago37:42

37:42

We all fall prey to these marketing doom loops... never-ending cycles of insanity that we think will get better. But our beliefs don't change, so our actions stay the same. And, consequently, so do our results. Dive into five major marketing doom loops that keep us from improving our marketing outcomes. >> Show Notes Don't Make Me Think by Steve Kr…

1
013 - Recession-Ready Part 3: Competitive Advantage 38:53

2y ago38:53

38:53

It's on the mind of so many B2B customers: recession. Part 3 of this series discusses why it's crucial to nail your competitive advantage, the DO NOTs of differentiating, and how to start writing your value proposition. >> Show Notes Leadership Not By the Book by David Green >> Take our free Growth Multiplication Masterclass Leverage the power of y…

1
012 - Recession-Ready Part 2: Maximizing Owned Assets 51:45

2y ago51:45

51:45

It's on the mind of so many B2B customers: recession. Part 2 of this series discusses how to maximize some of your most important owned marketing and sales assets, like your email list, your website, and your content strategy. >> Show Notes What You Absolutely Positively Have to Know Before You Build Your Next Website by David Mills >> Take our fre…

1
011 - Recession-Ready: Understanding Customer Drivers 33:27

2y ago33:27

33:27

It's on the mind of so many B2B customers: recession. Part 1 of this series discusses how to re-align your marketing methods with what's driving your customers to purchase (or NOT!). We outline the major categories of customer drivers, and discuss practical ways to re-package your services and stay in sync with their current buying behaviors. >> Ta…

1
010 - Driven: Faith vs. Patriotism vs. Profit vs. Politics 44:50

2y ago44:50

44:50

What drives our business? Where does our political ethos end and our faith begin? This week we discuss the complex reality of how we make decisions and what drives our desire for profit, our choices to help our community and our patriotic approach to business. We're challenged to apply a Biblical framework to our passions, talents, and profits. Sho…

1
009 - Scarcity: Capitalizing on Growth During a Recession 44:33

2y ago44:33

44:33

We're dicussing growth mindset in the midst of a recession. In a market that is moving to scarcity, how do we maintain a mindset of growth and forward momentum? We asked YOU what your best advice is for this problem. And boy did you respond! Hear wise words from industry experts on practical ways you can reframe your mind away from fear and scarcit…

1
008 - Connection: At the Heart of Business Growth 42:25

2y ago42:25

42:25

Have we forgotten why we're in business in the first place? This week we're challenged with the loss of genuine connection in our businesses and our lives. Technology and "innovation" have moved us away from connecting to people, but moving back toward a goal of human connection and betterment is a crucial key to growth. Practically speaking, how s…

1
007 - Good, Hard Work: How to Be a Transformative Business 54:08

2y ago54:08

54:08

How do we build a transformative business culture? And do we want to make toil easier while pushing for abundant leisure? Or did God design us for more? Dive into the Biblical calling entrepreneurs are called to: making good, hard work possible. Consider the reframe Andy Crouch presents in his discussion of good work and good rest. Show Notes: Kath…

1
006 - Radical Generosity: Build a Lead Magnet that Wins 38:52

2y ago38:52

38:52

We discuss WHAT a lead magnet is, how to build one that actually converts, and the relevance of radical generosity as you help your potential buyer. In any good digital lead strategy, there are three core activities that need to be tested until they work. One of those is a working lead magnet. It needs to bring in leads and be valuable enough that …

1
005 - Agile: How to Focus Marketing for Measurable Growth 53:32

2y ago53:32

53:32

We discuss what agile marketing means, where it came from, and how it helps businesses grow more quickly, grow more consistently, and get the most out of their team. Stewardship, growth mindset, focus, and data-driven values are significant parts of why agile is the best process for marketing strategy. >> Take our free Growth Multiplication Masterc…

1
S1 Ep13 Quality Perks with Neal Topf, President of Callzilla - Sept 30, 2022 25:00

2y ago25:00

25:00

Send us a text Quality Perks Live event where we chat about #Coffee and Call Centers. In episode 13, we’ll be chatting with Neal Topf the President of Callzilla about contact center Quality & Performance Excellence. Neal Topf Callzilla President Since 2005 Neal has led Callzilla, an outsourced contact center providing customer care and customer acq…

1
004: Manipulation: Should You Invest in Social Media? 44:27

2y ago44:27

44:27

We know we're being manipulated, so should we give big tech our money? Deep-dive into how their algorithms work, the history of oral and social tradition, and consider some key ways NOT to play the social media game without destroying your business strategy. Notes from the show: The Book That Made Your World How the algorithms work Social Media Beh…

1
003: Double bottom line: whose social good? 53:06

2y ago53:06

53:06

Is social good often just false virtue? And, if we want to be companies that not only measure profit but also community impact, how do we set the bar for Biblical responsibility in our cause? We walk through the continuum of Cause-Centered Companies and explain the many shapes a company can take when they are double bottom line. Resources: Cause-Ce…

1
002 - Reframe: Unlock the Growth Mindset 54:59

2y ago54:59

54:59

Growth mindset is not pervasive in business culture. It’s what we all admire and crave about “celebrity” venture capitalists, breakout startup owners, and leading innovators. But, it’s not something commonly understood or applied. During this episode, we discuss the origins of growth marketing, why developing a growth mindset is foundational for ev…

1
001 - Warrior Spirit: Driving Our Biggest Pivot Ever 41:20

2y ago41:20

41:20

Join our warrior spirit as we use business growth strategies to fight for the next generation of Americans. Leveraging the growth of our business, we step into the world of vocally declaring American values, Biblical perspectives, and cause-oriented business. We dive into the inspirational moments of the classic film Braveheart and its parallel to …

1
S1 Ep12 Quality Perks with Lisa Diehl, SOCAP Director & Freshpet Director of Consumer Care - Aug 31, 2022 20:42

2y ago20:42

20:42

Send us a text Quality Perks Live event where we chat about #Coffee and Call Centers. In episode 12, we’ll be chatting with Lisa Diehl, SOCAP Director & Freshpet Director of Consumer Care about contact center networking and how it is important in adding the human element to vendor relationships. *Lisa Diehl Bio* Freshpet Director, Consumer Care Sec…

1
S1 Ep11 Quality Perks with Vicki Herrell, QATC's Exec Director - Aug 25, 2022 25:01

2y ago25:01

25:01

Send us a text Quality Perks Live event where we chat about #Coffee and Call Centers. In episode 11, we’ll be chatting with Vicki Herrell, #QATC‘s (Quality Assurance & Training Connection) Executive Director about contact center employee development. We are looking forward to your questions and insights! #QA #QATC #employeedevelopment #contactcente…

1
S1 Ep10 Quality Perks Coffee & Quality Chat with Gregg Stone June 10, 2022 23:52

2+ y ago23:52

23:52

Send us a text Summary In this episode of "Quality Perks Coffee & Quality Chat," Karyn Dupree, Quality Solutions Director at BPA Quality, and Neal Eggers, VP of Managed QA Services at BPA Quality discuss the engagement capacity gap with guest Gregg Stone from Verint. They explore challenges in customer interactions, employee retention, and leveragi…

1
S1 Ep9 Quality Perks - Coffee & Quality Chat with Christine Clarson & Steve Hide May 6, 2022 19:23

2+ y ago19:23

19:23

Send us a text Summary In this episode of "Quality Perks - Coffee & Quality Chat," hosts Karyn Dupree and Neal Eggers are joined by guests Christine Clarson and Steve Hide to discuss healthcare and the call center industry. The conversation begins with a lighthearted discussion about the hosts' beverage choices. The main focus of the discussion rev…

1
S1 Ep8 Quality Perks - Coffee & Quality Chat with Yvette Renda April 22, 2022 22:45

2+ y ago22:45

22:45

Send us a text Summary In this episode of "Quality Perks - Coffee & Quality Chat," Yvette Renda, the Director of People Development at BPA Quality, discusses the importance of the human element in contact centers. The conversation covers topics such as coffee preferences, the negative impact of scripted interactions, and the need for effective coac…

1
S1 Ep6 Quality Perks - Coffee & Quality Chat with Matt Gryntysz & Dane Newman April 5, 2022 20:45

2+ y ago20:45

20:45

Send us a text Summary In this episode of Quality Perks Coffee & Quality Chat, Karyn Dupree, Neal Eggers, Dane Newman, and Matt Gryntysz discuss various topics related to their roles at BPA Quality. Dane Newman, an Inside Product Manager, talks about his role as a data journalist and storyteller, emphasizing the importance of conveying data insight…

1
S1 Ep 5 Quality Perks - Coffee & Quality Chat with Stephanie Taylor March 29, 2022 20:46

2+ y ago20:46

20:46

Send us a text Summary In this episode titled "Quality Perks - Coffee & Quality Chat Episode 5 - 3.29.22," the hosts discuss various topics, including their coffee choices, personal experiences, and transitions into the realm of contact center quality monitoring. Stephanie Taylor, a guest on the show, shares insights into her extensive experience i…

1
S1 Ep4 Quality Perks - Coffee & Quality Chat with Martin Teasdale March 22, 2022 20:30

2+ y ago20:30

20:30

Send us a text Summary In this episode titled "Quality Perks - Coffee & Quality Chat," Martin Teasdale, Senior Director of Quality Experience at BPA Quality, discusses his podcast, "Get Out of Rap," which recently celebrated its 100th episode. The podcast is the first in the UK dedicated to the contact center industry and has received acclaim with …

1
S1 Ep3 Quality Perks - Coffee & Quality Chat with Karyn Dupree & Neal Eggers Mar 8, 2022 15:47

2+ y ago15:47

15:47

Send us a text Episode 3: Quality Perks – Coffee & Call Center Quality Chat – March 8, 2022 Summary In this episode of "Quality Perks - Coffee & Quality Chat," Neal Eggers and Karyn Dupree discuss their coffee preferences and then delve into a customer experience story shared by Karyn. The story revolves around a positive interaction with a contact…

1
S1 Ep2 Quality Perks - Coffee & Quality Chat with David Blackwell March 1, 2022 24:22

2+ y ago24:22

24:22

Send us a text Summary In this episode of "Quality Perks," the team discusses their coffee preferences before delving into the topic of contact center quality monitoring. David Blackwell, President and Co-founder of BPA Quality, shares insights into the evolution of quality monitoring, emphasizing its role in improving customer experience and agent…

1
S1 Ep1 Quality Perks - Coffee & Quality Chat - Feb 23, 2022 - PILOT 15:21

2+ y ago15:21

15:21

Send us a text Summary Neal Eggers and Karyn Dupree from BPA Quality initiate a new series, "Coffee & Quality," aiming to discuss both coffee and contact center quality monitoring. They share personal coffee preferences and experiences while connecting it to the importance of proactive business intelligence in contact center quality monitoring. Hig…