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Best Yanique Grant podcasts we could find (Updated October 2019)
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
 
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Josh Kelly is the Co-Founder of RevuKangaroo, the world’s leading reputation management system, an automated SAAS business that has helped generate countless reviews for businesses on places like Google, Yelp, Facebook and more as well as growing actual revenue for clients, sometimes in the tens of millions of dollars. Before devoting his work ...…
 
Nick Mehta is CEO of Gainsight, the Customer Success company. He works with a team of nearly 700 people who together have created the customer success category that's currently taking over the SAAS business model worldwide. Nick has been named one of the Top SAAS CEO’s by the Software report three years in a row, one of the Top CEO’s of 2018 by ...…
 
Inthis episode Yanique Grant, I am speaking specifically about a topic that I think is relevant to helping leaders in an organization to help their team grow and develop. And it has to do with honing the skills and building the potential of your existing team members that you have working in your company. Now potential is someone's capacity to ...…
 
Rochelle Gapere is an Attorney, Happiness Coach and Entrepreneur, known for bringing her charismatic personality and share joy for living to every experience and individual that she encounters. She has mastered the art of living life fully and passionately. The release of her first book, One Happy Thought at a Time: 30 Days to a Happier Youceme ...…
 
Sandy Rogers is one of the most prolific minds on the topic of customer and employee loyalty. He will change the very way your organization views the topic and will help orient your company towards winning loyal customers and employees for life. Sandy Rogers is a leader of FranklinCovey’s Loyalty Practice, a FranklinCovey offering which helps o ...…
 
Nathan Hirsch is a serial entrepreneur and expert in remote hiring and eCommerce. He started his first eCommerce business out of his college dorm room and has sold over $30 million dollars online. He is now the co-founder and CEO of FreeeUp.com, a marketplace that connects businesses with pre-vetted virtual assistants, freelancers and agencies ...…
 
Jennifer Brown is an award-winning entrepreneur, dynamic speaker, diversity and inclusion expert. She is the Founder, President and CEO of Jennifer Brown Consulting (JBC), a strategic leadership and diversity consulting firm that coaches business leaders worldwide on critical issues of talent and workplace strategy. Brown is a passionate advoca ...…
 
Sarah E. Toms is an Executive Director and co-founder of Wharton Interactive where she has built award-winning EdTech teams that develop highly engaging games and simulations, which are played by tens of thousands of students globally. Her drive to modernize, transform, and democratize education led her to co-invent simpl.world, an open-source ...…
 
Karen Millsap, the CEO (Chief Empathy Officer) of Egency and Founder of The Groflo, began her career in human resources and talent acquisition where she led countless training, new process, and change initiatives. At a young age, she suddenly became a widow when her husband was tragically murdered which completely changed the trajectory of her ...…
 
Jon Ferrara is a successful serial entrepreneur, he's top 10 Social Service Salesperson according to Forbes and renown CRM pioneer with a knock for building authentic relationships with customers. Given his shared passion for creating genuine connections and making a positive impact on the lives of others, I believe he would be a very interesti ...…
 
Highlights In this episode Yanique Grant would like to take a little bit of time and just share with you some key important nuggets that she has gained over the years in the category of commitments. So, we're at the beginning of a new year we're still in the first quarter and in customer experience and customer service when we make promises, or ...…
 
Emily Rasowsky Show Notes Emily Rasowsky is Customer Experience Lead for Spark Fund and Spark Fund is an organization that helps companies to upgrade energy technology. So, because that's not really an area of expertise for Yanique, she will allow Emily to explain in the very simplest of terms as we welcome her, what it is that her company real ...…
 
John Formica, the “Ex-Disney Guy”, is a highly sought after internationally known speaker and author of the top selling book, “Making the Customer Experience Magical Now! - How to Succeed in Business and Beat Out Your Competition Today”. John has appeared on the NBC Morning Show, ABC, CBS, FOX, Univision, numerous business journals and recently ...…
 
Lavois Cruickshank, a simple yet ambitious young man Lavois has the incredible dream of positively impacting and inspiring a nation. The Spanish Town native lives by a philosophy posited by Jared Kintz, “Whether you live to be 50 or 100 makes no difference, if you've made no difference in the world.” and with this as his motivation. Lavois aims ...…
 
Kenneth Burke is the marketing director for text request a B2B text messaging software company in Chattanooga. He runs a boutique marketing agency where he helps many companies of all sizes with their marketing and content strategies. And he's been awarded for work in psychology research and sales. Questions Tell us a little bit about yourself ...…
 
Joey Coleman helps companies keep their customers. He is an award-winning speaker. He works with organizations around the world ranging from small startups to major brands such as Deloitte, Hyatt Hotels, Zappos and Whirlpool. His first 100 days methodology fuels the remarkable experiences his clients deliver and dramatically improves their prof ...…
 
David Durham is a mindset and self-mastery business coach, speaker, author and trainer. Before coaching David had the opportunity to build a six-figure business his first year in real estate at the very young age of 20, he is also the author of his first book, “You Must: World-Class Principles for Success” which he is so excited to launch in Ma ...…
 
Highlights This episode Yanique Grant is going to talk about how do you strengthen a business that is struggling and how does customer service play the role in that business. You have a business and whether it’s an online or a brick and mortar business where you have customers physically coming into your location, at the end of the day you have ...…
 
Highlights This episode was inspired by a recent TV interview that Yanique Grant completed. Yanique will be speaking about the growing power of the consumer which important in customer service. In the interview, one of the main things that the interviewer asked her was, “The conscious customer, why is the customer so conscious and how is that t ...…
 
Joshua March is the founder and CEO of Conversocial a cloud solution that enables businesses to deliver customer service over Social Media at a large-scale. Conversocial is used in the contact centers of hundreds of major retailers, banks, telcos and other brands to enable them to manage the high volumes of complaints and questions they're rece ...…
 
Dan's 20-year career has consistently focused on delighting customers, spanning multiple disciplines including Social Media, Customer Service, Marketing, and Digital Customer Experience. Dan is the author of the new book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media, which is available on Amazon. H ...…
 
Catherine M. Mattice is President of consulting and training firm, Civility Partners, and she has been successfully providing programs in workplace bullying and building positive workplaces since 2007. Her clients include Chevron, the American Red Cross, the military, several universities and hospitals, government agencies, small businesses and ...…
 
Alexander Genov but will be affectionately refer to him as Alex for the purpose of this interview. Alex is an experienced Customer Research Professional who applies his Experimental Social Psychology background and his passion for research, design and innovation to solving important customer and business problems. His professional goal is to he ...…
 
Jeff Toister Show Notes Jeff Toister helps customer service teams unlock their hidden potential. He is the best-selling author of The Service Culture Handbook: A Step-by-Step Guide To Getting Your Employees Obsessed with Customer Service. More than 140,000 people on six (6) continents has taken his video base training courses on LinkedIn Learni ...…
 
Yanique Grant Show Notes This episode with Yanique Grant will be speaking about customer experience and convenience as it relates to customer experience. Over the last few months I have been doing a lot of workshops locally and I have been advising the participants and the organizations that "CONVENIENCE" is the next big thing in Customer Exper ...…
 
Sheree Martin, is an experienced Executive with a strong result oriented focus. She has spent the last 15 years driving strategies geared towards increasing business value, known as an inspiring and strategic leader with the proven ability to establish effective teams. She has a track record of achievements in the areas of business strategy, ma ...…
 
Before Jeffrey became the founder of Select ‘n’ Start on a mission to help make Jamaica, and the world a better place, he was and still is many other things. He is a Businessman, Entrepreneur, Martial Artist, Toastmaster, and Game Changer are just a few of the titles held by Mr. Azan. He possesses over 18 years of experience in the retail indus ...…
 
Daniel Edwards is the CEO of Total One-Eighty Image Consulting, a business initiative and service tailored for the motivated, modern male professionals, which Mr. Edwards created to productively combine his three (3) passions - personal development, psychology and fashion. A trained public speaker and presenter, Mr. Edwards recently launched hi ...…
 
Carlos Villares was born in San Juan, Puerto Rico; he lives in Miami, Florida since 1994. He is an International University Graduate and has 10 years work experience for The General Electric Company in the area if sales and financials services. He is co-founder of Gustazos.com, Daily Deal site in 5 countries. They represent Global Sales and Bus ...…
 
John DiJulius Show Notes John DiJulius is an international consultant and best selling author of 3 customer service books, his latest book; The Customer Service Revolution instantly hit number 1 on Amazon. John works with world-class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle¢, Marriott Hotels, PwC, Cheese Cake Factory ...…
 
Shep Hyken Show Notes Shep Hyken is a Customer Service and Experience expert and Cheap Amazement Officer of Shepard Presentations. He is the New York Times best selling author and has been inducted in the National Speakers Association Hall of Fame for Lifetime Achievement in the speaking profession. Shep works with companies and organizations w ...…
 
Winning Accounts vs. Winning Relationships with Yanique Grant – Episode 047 Thank you, thank you, thank you so much – this episode is very special episode for me. It is very near and dear to my heart! Approximately one (1) year ago, I started this podcast – Navigating the Customer Experience and one year later – we are at over 5,000 downloads, ...…
 
Tema Frank is a best-selling author, international speaker, teacher and business consultant. Tema Frank has over three decades’ experience in marketing strategy, usability testing, and customer experience improvement. In 2001 she launched Web Mystery Shoppers Inc., the world’s first company to do “omnichannel” customer experience testing. Using ...…
 
This episode with Yanique Grant will spend some time speaking about business culture, a little bit about leadership and also customer experience. According to the business dictionary online, business culture is the module or style of business operations within a company, the culture determines how different level of staff communicate with one a ...…
 
As Founder and CEO of Mattson Enterprise, Inc. Glenn oversees an elite team of practice development consultants who provide solutions to agency leaders and salespeople facing the challenges of achieving extraordinary success in highly competitive and overcrowded markets. Glenn is an extremely sought after keynote speaker, a gifted and respected ...…
 
Nicole McLaren Campbell is professional Speaker, Educator and Entrepreneur. Driven by a passion for empowerment, she represented Jamaica at MIT’s Junior Summit and was selected to address then UN Secretary General Kofi Annan at just 13 years old. She was subsequently featured in local and International Media including CNN and Nickelodeon and wa ...…
 
This episode with Yanique Grant, she will be speaking a lot about Customer Experience and one of the brand that she absolutely love and adore. Today is going to be another solo episode; she will start it off a little differently by sharing a quote by one of her favorite people, Maya Angelo. Maya says, “I have learned that people will forget wha ...…
 
Kenneth Bator is the founder of Bator Training and Consulting Inc; he has more than 15 years of experience in helping organizations create environments where employees actually want to come to work and customers want to keep coming back. As a facilitator for training and strategic planning sessions and an expert in brand concept, culture buildi ...…
 
Angie Fisher founded and created Coaching Success Systems in 2011 as a way to provide busy business owners with the full range of resources they need to accomplish their goals. What began as a part-time position became a full-time thriving business by 2012 providing copywriting, graphic design, administrative and marketing assistance and more t ...…
 
This episode with Yanique Grant will be the first solo episode after doing 38 interview based episodes and we will be sharing with you some tips, nuggets that we have collected over the last 38 weeks of releasing 38 amazing interview based episodes. We want to give a shout out to all of our guests locally and internationally that has come on bo ...…
 
Joseph Michelli is an Internationally sought after Speaker, Author and Organizational Consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. His insights encourage leaders and front line workers to grow and invest passionately ...…
 
Isabel Hundt is the author of The Power of Faith-Driven Success: A Journey Toward Living Your Dream by 30 and certified vision and Transformation Coach and International Speaker. She’s a world visionary and an ambassador of Global Presence Leadership. She travels all over to share her enlightening message of tuning in to our true selves by unde ...…
 
Louie La Vella’s clients are entertainment personalities, night clubs, concerts and festivals and he creates brand and marketing strategies to engage and connect with their audience. Working within the shark infested waters of the night life and music industry as a Marketing and Branding consultant, La Vella has been delivering high profit solu ...…
 
Brett Campbell, from journeyman cabinetmaker to fitness entrepreneur having built one of the fastest growing fitness brands in Australia is a man on a mission and he’s living the dream life of a young and successful entrepreneur. Impacted and inspired by the passing of a childhood friend, Brett is now taking his mission to the next level, helpi ...…
 
Joshua Latimer felt his job as a banker for JP Morgan Chase to start a cleaning business in Michigan which he eventually grew and sold to a California based cleaning conglomerate in 2015. Now he’s living in Costa Rica with his 4 kids and wife where he helps small business owners from all over the world understand the power of business systems a ...…
 
Calvin Wayman is a bestselling Author, Keynote Speaker and Social Media Entrepreneur. The most inspiring thing about Calvin is what he has done in such a short time. He shows that where there is a will, there is a way. Seeing where he is now, it’s crazy that in just spring 2015 he was still working an employee job, feeling stuck at a job that h ...…
 
Jane Anderson is a Personal Branding and Presentation Skills expert. She is a communication expert with over 12 years in personal branding and LinkedIn in profile development. Jane works with experts in their field to grow their businesses and increase their leads, her clients include Virgin Australia, Cisco, Leggo, IKEA, Rio Tinto and Origin E ...…
 
Daniel “ Dan” de Witte is a Business Coach, Digital Strategist and Entrepreneur dedicated to sharing his knowledge with small businesses who want to leverage the online market. As a business coach, Dan specializes in tailor business strategies, business development and automation. Working closely with businesses to identify their needs, Dan thi ...…
 
Dr. Anissa Holmes is voted one of the top 25 women in Dentistry by Dental Products Report. She has effectively mastered the skill of the use of social media with a Facebook following of nearly 50,000 fans. As a Practicing Dentist, Social Media Strategist, Author, Podcaster and Speaker, Dr. Holmes shows dentists exactly how to create a profitabl ...…
 
Joseph Pine is an internationally acclaimed author, speaker and management advisor. Joseph has spoken at the World Economic Forum in Davos, Switzerland, at Ted in California and today is a Lecturer in Columbia University’s Technology Management Programme. He is not an academic, however, having worked for IBM for 13 years, Joseph specializes in ...…
 
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