))
Based out of Phoenix Arizona, A Podcast about the Residential Service Plumbing Industry. New episodes Weekly! Contact me: Brandon@ThatPlumbingPodcast.com
…
continue reading
1
Paradise Hardscapes - Pavers & Turf Installers, Design & Construction - Phoenix AZ
Paradise Hardscapes - Pavers & Turf Installers, Design & Construction - Phoenix AZ
At Paradise Hardscapes, Pavers and Turf we specialize in creating stunning outdoor living spaces that are both functional and beautiful. Our team of skilled professionals offers a range of services, including paver installation, turf installation, concrete work, and masonry. Whether you’re looking to create a new patio, driveway, or walkway, or want to add artificial turf to your backyard, we have the expertise to bring your vision to life. With a focus on quality craftsmanship and exception ...
…
continue reading
1
TPP#23 - Working at Roto-Rooter, New Construction vs Service, and Leadership vs Managers w/ Ty and Josh B.(@SleepyPlumbr)
45:47
45:47
Play later
Play later
Lists
Like
Liked
45:47
Send us a Text Message. In this episode, Josh and I speak with Ty, a 2nd generation plumber who comes from Roto-Rooter where he was the service manager for some time. He shares his experience working for one of these larger private equity/corporate companies and how dropping out of college ( but later returning to receive his associate's) led to a …
…
continue reading
1
TPP#22 - Private Equity, Maintaining a Positive Mindset, Hourly vs Commission, and Apprentice Expectations w/ Mack and Josh
59:57
59:57
Play later
Play later
Lists
Like
Liked
59:57
Send us a Text Message. In this episode, I had Josh and Mack back on to talk about various topics ranging from the private equity situation in the trades, Practical ways to maintain a positive mindset, commission vs hourly, and pet peeves that we have as plumbers. Connect with us: Become a Guest! Brandon: Brandon@ThatPlumbingPodcast.com | @BrandonT…
…
continue reading
1
TPP# 21 - Plumbing Over College, Tips for Apprentices, and Understanding Service w/ Josh Burleson (@sleepyplumbr)
56:25
56:25
Play later
Play later
Lists
Like
Liked
56:25
Send us a Text Message. In this episode, I had a chat with Josh Burleson ( @Sleepyplumbr ) about how he dropped out of college and got into plumbing. We also discuss service, the advantages of maintenance calls, and social media. Josh is on all platforms and has great educational content for plumbers of all experience! Check me out on YouTube where…
…
continue reading
1
TPP#20 - Being a Better Tech, Social Media Usage, and Worst Jobs w/ Mack
57:30
57:30
Play later
Play later
Lists
Like
Liked
57:30
Send us a Text Message. In this episode, I talk to Mack about being a better technician, social media usage, and our worst jobs. Check us out on YouTube @BrandonThePlumber Email: Brandon@ThatPlumbingPodcast.com Mack:Plumb_AZ Video podcast is not available on YouTube. Check us out there and leave a comment. Let’s start building a community!…
…
continue reading
1
TPP#19 - 4 Reasons Plumbing is Better Than Your Current Job w/ Mack
31:45
31:45
Play later
Play later
Lists
Like
Liked
31:45
Send us a Text Message. In this episode, Mack and I talk about the 4 main reasons one should consider switching to plumbing as a career. Contact: Brandon@ThatPlumbingPodcast.com Plumb_AZBy Mack/Plumb_AZ
…
continue reading
1
TPP#18 - From College Student to Plumber w/ Mack (a.k.a. Plumb_AZ)
38:59
38:59
Play later
Play later
Lists
Like
Liked
38:59
Send us a Text Message. In this episode, I had the pleasure of talking to Mack (a.k.a. plum_AZ) About his journey from deciding to leave college and become a plumber to posting videos online. We also discussed overcoming the broke, fix, mentality and advice to anyone looking to join the industry. Reach out to Mack on TikTok, Instagram, YouTube: Plu…
…
continue reading
1
TPP#17 - What Makes a Good Service Manager? w/ Grant G.
29:19
29:19
Play later
Play later
Lists
Like
Liked
29:19
Send us a Text Message. In this episode Grant and I discuss what makes a good service manager. I recently took a leadership position at my company and we break down the dos and dont's in the trades. Reach out for FREE coaching: Brandon@ThatPlumbingPodcast.comBy Grant G.
…
continue reading
1
TPP#16 - 3 Red Flags of an Apprenticeship w/ Grant G.
37:28
37:28
Play later
Play later
Lists
Like
Liked
37:28
Send us a Text Message. In this episode, I discuss some red flags in an apprenticeship program with Grant. Finding the correct company with the right philosophy and culture is key. Contact me for FREE coaching! Brandon@ThatPlumbingPodcast.comBy Grant G.
…
continue reading
1
TPP#15 - The Future of Tankless Service w/ Michael S. of Tankless Evolution
31:08
31:08
Play later
Play later
Lists
Like
Liked
31:08
Send us a Text Message. In this episode, I talk to Michael S, with Tankless Evolution here in Phoenix. We discuss his unique approach to educating the customer with his patented tankless trailer that allows the customer to go uninterrupted during a remediation process or if their current tanked water heater has failed. We also go in-depth on the Na…
…
continue reading
1
TPP#14 - Anatomy of a Service Call (pt.3): Option Building and Value Stacking
29:15
29:15
Play later
Play later
Lists
Like
Liked
29:15
Send us a Text Message. In this episode, I talk about how it all comes together by value stacking and creating options. I go over different techniques to develop options and how to add value instead of discounting your price.By BrandonThePlumber
…
continue reading
1
TPP#13 - Anatomy of a Service Call (pt.2): Diagnosing
14:30
14:30
Play later
Play later
Lists
Like
Liked
14:30
Send us a Text Message. In this episode, I talk about diagnosing using the 3 vitals. This is one of the most important skills we provide as a professional tradesmen. Accurately finding the root cause of an issue and providing options for all budgets is what sets us apart from the completion.By BrandonThePlumber
…
continue reading
1
TPP#12 - Anatomy of a Service Call (pt.1): On-Site Arrival
23:44
23:44
Play later
Play later
Lists
Like
Liked
23:44
Send us a Text Message. In this episode, I start to break down the anatomy of a service call. Starting with the on-site arrival, I discuss key points to start to building trust and a relationship before we even arrive.By BrandonThePlumber
…
continue reading
Send us a Text Message. In this episode, I talk about what I believe it takes to motivate a team, build culture, and get them to adopt this philosophy. As a technician myself, this is what I would love to see in the industry. Leadership is key and finding the right person for the job is the number one objective.…
…
continue reading
Send us a Text Message. In this episode, I sat down with my good friend Cesar L. We talk about the different types of objections and how to overcome them.By BrandonThePlumber
…
continue reading
Send us a Text Message. This episode I talk about the concept of letting the customer make their own decisions. We need to stop prejudging and making financial decisions for the customer and let them do that themselves. This is achieved by understanding the buyers journey and how we can effectively help them make the correct decision. Be the dealer…
…
continue reading
Send us a Text Message. In this episode, I talk about the 3 most important skills, other than plumbing, that every service technician should master: Listening, Confidence, and Communication. Contacts me: Brandon@ThatPlumbingPodcast.comBy BrandonThePlumber
…
continue reading
1
TPP#7 - 3 Challenges with Service Plumbing
13:36
13:36
Play later
Play later
Lists
Like
Liked
13:36
Send us a Text Message. In this episode, I talk about 3 challenges facing modern service Plumbing, how we got there, and how we can overcome them.By BrandonThePlumber
…
continue reading
1
TPP#6 - Overcoming Broke/Fix Mentality w/ Grant G.
44:01
44:01
Play later
Play later
Lists
Like
Liked
44:01
Send us a Text Message. In this episode, I have the pleasure of sitting down with Grant G. to talk about the current state of the service plumbing industry and what we can do to start improving the customer service experience. Grant is a colleague of mine and has been in the plumbing field for over 20 years! His adoption of giving options is a test…
…
continue reading
1
TPP#5 - What are the 3 Vitals to Every Call?
14:28
14:28
Play later
Play later
Lists
Like
Liked
14:28
Send us a Text Message. Are you checking the three vitals at every call? Just like a doctor, plumbers have vitals to the Plumbing system that should be checked during every visit. Age, pressure, and water quality. These are the three leading causes for most plumbing problems. It’s crucial that we diagnose the entire system and not just fix the symp…
…
continue reading
Send us a Text Message. Is sales evil? That greatly depends on the intention behind your tactics. In this episodes I talk about the idea of building trust, educating the customer, presenting options, and letting them choose instead of trying to trick or persuade them. Don’t deny the customer the right to choose their own solution.…
…
continue reading
Send us a Text Message. In this episode, I discuss my approach to running drain calls. I think it’s crucial to structure the call so that you do not end up in a situation where you’re not getting paid for hours worth of work. The key to everything is getting a camera down the line. This is how you know for sure what’s wrong with the plumbing and ho…
…
continue reading
Send us a Text Message. In this episode, I discuss what it means to provide service in the plumbing field. Mostly, it’s about the little things that add up to a great customer experience. We also want to listen to the customer and ask questions to better understand their particular situation. They will quickly forget what we did, but always remembe…
…
continue reading
1
TPP#1 - 3 Reasons to Become a Service Plumber
15:45
15:45
Play later
Play later
Lists
Like
Liked
15:45
Send us a Text Message. In this episode, I discuss the 3 reasons you should consider being a residential service plumber: pay, job security, and autonomy. Service plumbing, and the trades in general, are a great career opportunity for the foreseeable future. Most people overlook the trades because they don’t realize how lucrative and fulfilling it …
…
continue reading
1
What Materials Are Commonly Used in Masonry Construction?
1:45
1:45
Play later
Play later
Lists
Like
Liked
1:45
In this article, we will explore the commonly used material, brick, in masonry construction. Masonry Contractor Phoenix: Paradise Hardscapes - Pavers & Turf Installers, Design & Construction - Phoenix AZ (480) 680-8278By Paradise Hardscapes - Pavers & Turf Installers, Design & Construction - Phoenix AZ
…
continue reading
