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A podcast to help people make decisions in their CS Careers. Produced by DK.
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CS Radio - The Official Podcast of University of Pennsylvania Career Services
University of Pennsylvania Career Services
The official podcast of University of Pennsylvania Career Services. Every Monday during the school year, your hosts Natty Leach and J. Michael DeAngelis discuss a different topic from the world of career services.
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Customer Success Career Coach
Carly Agar | Career and Job Interview Tips for Customer Success Managers
Customer Success Career Coach is the must-listen podcast for current and aspiring Customer Success pros. Join us as we spill the secret strategies and tips for building your Customer Success career. This isn't your typical snooze-fest – we're diving deep into the world of Customer Success careers. Whether you're starting from scratch (hey career transitioners!) or eyeing that next big promotion, we've got the playbook for you. I'm Carly Agar, your trusty 10+ year CS veteran and award-winning ...
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CS-AYE performs the research and forensically analyses a season or campaign in a footballer's career, in an informing and witty manner. Hosted by Ian Steven, a journalist with 20 years experience in Scottish football, CS-AYE are joined every episode by a prominent guest from the world of football, usually with a tartan tint, for a podcast that is unrivalled in its level of detail.
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With Communicast, Scott works to distill down what it means to be a great communicator. Each episode features a conversation with a business professional about communication skills and how they have impacted their career and overall organization. Listeners will also glean tips around how to hone their own communication skills.
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The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
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This is The Customer Success Pro Podcast, hosted by Anika Zubair. Customer Success is not a destination, but a a journey. Join me on this crazy CS journey as I chat to leaders, strategists and experts in customer success about their experiences and definitions of customer success and share with your their best practices on how to build and scale world class CS organization. Each interview will unlock tips, tricks and best practices to help scale your customer success career and company. I wi ...
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DG Recruit helps you maximize your career in agency recruitment. Hosted by Dandan Zhu, top-billing headhunter, the DG Recruit Podcast breaks down EVERYTHING you need to know about your career in agency recruitment and how to achieve success in our exciting industry of headhunting. With Dandan's and her guests' interesting, honest, and insightful commentary, learn more about what you can do to start, improve, and grow your career and business. Submit all questions to contact@dgrecruit.com to ...
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The only podcast dedicated to backend development, technologies, and careers. Lane Wagner, the founder of Boot.dev, interviews successful backend engineers to get their takes on various trends, technologies, and career tips for new backend developers. Golang, Python, JavaScript, and Rust are the programming languages most commonly discussed, but speakers dabble in all sorts.
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Welcome to Future-proof Your Career, your guide to the most important skills for a long, successful working life. This is a special season of the Talk About Tomorrow podcast, exploring in depth the idea of the Three Cs, three skill groups that are critical to success, in a business or as an entrepreneur. The ability to curate information, create new things, and communicate ideas. In each episode we explore a facet of one of these skills, alongside a guest. My name is Tom Cheesewright, I’m an ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact. You’re going to hear from the ladies who are on their own journeys and want to sh ...
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Journey to Success: CX Conversations - Your Guide to Customer Experience and Success Whether you're just starting your career or a seasoned professional aiming to stay ahead of industry trends, Journey to Success: CX Conversations is your essential resource for everything related to Customer Experience (CX) and Customer Success (CS). Designed for individuals at every stage of their professional journey, our podcast provides a wealth of information and guidance to help you navigate the comple ...
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Conversations in Software Development is a podcast intended primarily for students (at any level) who want to learn more about software development, especially if they intend to pursue a career in that field. More specifically, the goal of the podcast is to expose students to topics and ideas that they don't usually get to see or practice in a classroom setting, including many aspects of software development that are not related to coding. In each episode, we have a conversation with someone ...
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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Empowered Educator: Leadership in Motion | Educational Leadership, Educational Administration, Teachers as Leaders, Teacher Transition
Mel Vandevort - Educational Leadership, Educational Consultancy, Teacher Transition Coach, Educational Administration, Educator Entrepreneur
Welcome to Empowered Educator *Are you ready to move into a different type of job in education? *Do you have interests and ambitions that you want to pursue, but feel like you don’t know how take that next step? *Maybe you want to start your own coaching or consulting agency? Then this is the place for you! I'm Mel and I help educators define their career path through growth mindset, career clarity, and goal achievement. You can find information ...
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Welcome to the BMWBLOG podcast series, crafted exclusively for BMW enthusiasts around the globe. Join us on an exhilarating journey into the heart of the BMW brand, where we bring you behind-the-scenes insights, captivating insider stories, exclusive test drives, and the latest car rumors. Our dynamic BMWBLOG team is dedicated to sharing their most recent impressions of newly released BMW models. But that's not all – we dive into spirited conversations about classic BMW cars and so much more ...
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Sharing the journeys of amazing hustlers making an impact in their industries.
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Shane Hartley and Spence Hackney receive questions from college students and ask them to Christian professors in a fun, insightful interview format. Our mission: to encourage Christ-centered conversations on the college campus. We hope these interviews will help college students, inspire professors, and encourage parents and grandparents of college students.
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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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This is a feed of pages for College of Business
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The coffee-shop style podcast that is helping thousands of women dream bigger and level up in business and life! Learn from Extraordinary Women from across the country who share their POWERFUL Reinvention stories - dropping unique gems and takeaways just for you!
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SagePost47 is Pomona College's alumni mentorship club. Students are able to connect with alumni to talk about careers, Pomona, and more. In the Sage Post47 Podcast current students talk with Pomona College alumni about their experiences and dive into their decisions. We hope to help out current students and alumni as we share these stories! Semester release schedule: new episode will be released each week Monday morning ~8:00am PST! Summer release schedule: new episode released every other w ...
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Welcome to The Better Life Better Business Podcast, where we have conversations about how to live a better life and build a better business. Not a business owner, leader, or entrepreneur? No worries. We explore universal themes such as resilience, adaptability, and growth which are relevant to everyone. So, whether you're a business leader, educator, healthcare professional, or just an individual seeking a boost of inspiration, join us for these conversations and walk away inspired and empow ...
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The original Startup Engineering Leadership Podcast - now part of CTO Connection - the organizers of the @ctosummit series! Learn from the experiences of successful engineering leaders at fast growth tech startups. Whether you want to learn more about hiring, motivating or managing an engineering team, if you're technical and manage engineers, the Startup CTO podcast is a great resource for learning from your peers! 558499
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Trying to figure out how to really, regularly, actually LIKE being alive? Welcome to the club. I’m Alexis Rockley: a positive psychology coach, author + human pep talk. I leave "voicemails" designed to remind you why you why you don’t suck (& why the world is not a raging dumpster fire, 100% of the time), interviewing experts on the important stuff no one taught us in school—finances, mental health, purpose in career—translating the hard science of happiness for anyone who speaks emoji. I le ...
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Are you contemplating a leap into a customer success role or pondering a career shift within the tech landscape? This episode is tailor-made for you! We're thrilled to feature Imro Budhoo, Director of Customer Success Europe at Basware, and Waseem Shaikh, Manager of Customer Success at BrowserStack. They're here to unfold their transformative journ…
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Why the KORE Score Framework will Retire the Net Promoter Score
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Are we ready to say goodbye to the NPS score? Stephen Fulkerson, VP of Research and Advisory at TSIA, shares his groundbreaking framework, the KORE score, designed to assess various aspects of customer success and provide insights into organizational performance, customer satisfaction, and retention. The KORE Score - Keeping Organizational Outcomes…
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Part 1/ The Road to Awesome: Educational Consultancy with Dr. Darrin Peppard *89
22:00
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Send us a Text Message. Today, Dr. Mel sits down with Dr. Darrin Peppard, a former educator turned leadership coach and entrepreneur. Darrin shares his journey from being a middle school teacher to a high school principal and eventually a superintendent. He highlights the challenges he faced and how leadership coaching transformed his career. Dr. D…
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Dating, CS & Banter ft. Ben Winn (FirstMark)
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#updateai #customersuccess #saas #business Ben Winn, Director of Community at FirstMark, joins Kristi Faltorusso & Josh Schachter to explore the dynamic landscape of venture capital, AI in customer success, and the challenges faced by early-stage companies. They also banter about their grades, dating apps, and much more. Timestamps 0:00 - Preview, …
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24. Step by step: How to prepare for behavioral interviews
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Does the thought of a behavioral interview make you uneasy? If you are feeling intimidated by the thought of behavioral interviews, then this is the episode for you! I am breaking down a step-by-step guide to mastering behavioral interview preparation. From stripping job descriptions of filler words to creating a tailored template for documenting y…
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Driving Customer Retention and Customer Growth at Scale with Daphne Costa Lopes
51:21
51:21
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Being a Customer Success Pro is no easy job, but this podcast will help. Remember that Customer Success is not a destination, but a journey and I am here to help you on your journey. In this episode, Anika Zubair talks with Daphne Costa Lopez, Director of Customer Success at HubSpot, about strategies for driving and growing customer retention at sc…
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This week on our podcast, we're excited to have Chris Hardy, Senior Director of Sales at XPEL, join us to discuss the benefits of Paint Protection Film (PPF). We delve into the pros and cons of PPF versus ceramic coating, offering you an in-depth comparison. Chris also shares his insights on window tinting and why it's a worthwhile consideration fo…
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Digital Musings: Measuring Customer Health Without Telemetry and Combatting Imposter Syndrome | Episode 060
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Send us a Text Message. In this solo episode, we tackle two primary topics: Imposter Syndrome specific to Digital CS and how to combat it Building Customer Health Scores without the benefit of product Telemetry Along the way, I also share a few news items and resources with you. Enjoy! I know I sure did... Resources: Virtual Scale & Digital Meetup …
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MTP 22: Linda Gurganus, The Influence of an Approachable Professor
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Linda is a retired lecturer of Mathematics at the University of North Carolina Wilmington. She shares about growing up without her father, being approachable and vulnerable as a professor (and growing up with a pet skunk). Takeaways: Being approachable can impact students' lives. Math skills can open up a wide range of career opportunities. How par…
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Unlocking AI-Powered Customer Support: Exclusive Insights from TheLoops CTO, Ravi Bulusu
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In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger sit down with Ravi Bulusu, the co-founder and CTO of TheLoops. Ravi shares insights on how TheLoops, an AI-driven intelligence support operations platform, is revolutionizing customer support by providing real-time data integration and analytics. He expla…
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#061 - Forget SQL, use Typescript feat. Thomas Ballinger
1:00:28
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Today we bring Thomas Ballinger, a developer at Convex, an open-source backend for application builders. We will be discussing mainly databases, and why at Convex they use Rust and Typescript. We'll also talk about systems scalability, infrastructure and go over different practices regarding abstractions Learn back-end development - https://www.boo…
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Part 2/Making an Impact with the 4 C's of Leadership with Jim Salvucci *88
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Send us a Text Message. In this episode, Dr. Mel continues the conversation with leadership expert Jim Salvucci to dive deeper into the final components of effective leadership. Episode Highlights: Compromise: Jim explains how compromise is a transactional process essential for effective leadership. Learn why trust and communication are critical in…
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Monetizing Customer Success - A Masterclass in CS Revenue Generation
31:27
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Sanjeet Bali shares her journey of transforming a struggling customer success practice into a revenue-generating powerhouse. Learn how she monetized customer success, generating millions in revenue through strategic alignment, team building, and value realization. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Discover Sanjeet Bali's journey of transforming a failing customer succe…
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Part 1/Making an Impact with the 4 C's of Leadership with Jim Salvucci *87
17:25
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Send us a Text Message. Today, I chat with leadership expert Jim Salvucci about his incredible journey from academia to leadership coaching! Jim shares his experiences, from being a boy scout leader at 18 to founding the School of Humanities and Social Sciences at Stevenson University. He dives into the importance of cultivating leadership, even fr…
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Journey to Success: CX Conversations Trailer
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`Welcome to the Journey to Success: CX Conversations podcast. I’m Raymie and I’m Sue, join us as we share what we’ve learned about Customer Experience and Customer Success over decades in the corporate world Whether you're an individual contributor or a people manager, we’ve got you. We'll delve into how every action you take in your role influence…
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Demystifying Customer Needs ft. Alex Turkovic (The Digital Customer Success Podcast)
51:22
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Alex Turkovic joins Jon Johnson, and Kristi Faltorusso to delve into the intricacies of customer success management (CSM), the disconnect between customer experience strategies and practical implementation, the role of emotional intelligence in business decisions, tackling data quality and management & much more. Timestamps 0:00 - Preview, BS & Int…
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118 - How to Progress in Your Career: The Strategies That Always Work - Eloise Salisbury
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Are you ready to transform your career and achieve the promotion you've been dreaming of? In this episode of the Women in Customer Success podcast, we talk about the tried and tested ways to take the next steps in your customer success career. My guest Eloise answers the key question: How to progress in your career? and reveals strategies that alwa…
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Transformative Digital Experiences through AI and Customer Education with Eric Mistry of Contentsquare | Episode 059
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Send us a Text Message. Eric Mistry (Strategy & Shared Services Operations Manager at Contentsquare) has a very unique background and set of skills in education that afford him a fascinating perspective on the customer experience. Eric joins Alex to discuss the evolving use of AI in the workplace, the importance of connecting cross-functional dots,…
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MTP 21: John Chen on Redefining Success: Living According to God's Will
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John Chen is an Associate Professor of Entrepreneurship and Strategy at Baylor University. Takeaways: Finding fulfillment requires surrendering worldly pursuits and relying on God. John led a student to Christ in his office! Doubts in faith are normal and it sometimes takes time for God to work. Ministering to others involves showing care and being…
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Alan Questel: Mistakes Are My Best Teachers
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Be clear. Be listening. Be patient. Be aware. Great tips from my guest this episode, Alan Questel. Alan is the author of “Practice Intentional Acts of Kindness…and like yourself more.” In this episode we talk about the power of mistakes, the benefits of idle chitchat, and why it pays to be kind to yourself and others. Additional Resources: ► Follow…
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#060 - Adam Elmore: IndieHacker Extraordinaire
1:13:41
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Today we bring anothe returning guest, Adam Elmore! An AWS Hero, Teacher and fellow content creator! You might notice today's talk is a bit different, as we don't cover too much technical details but we do cover a lot of other interesting topics that permeate our everyday lives, such as kids and family time, religion and purpose in life... But don'…
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Take Your CS Operations Team to the Next Level
25:48
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What is a Customer Success Operations team and why do you need one? Ben Krefting, Chief Customer Officer at Cross River, shares invaluable insights from his extensive experience, shedding light on the strategies that have proven effective in scaling customer success operations and significantly improving customer experience. 𝐇𝐈𝐆𝐇𝐋𝐈𝐆𝐇𝐓𝐒 - Ben's uniq…
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The #1 Way to Cultivate a Positive School Culture as a Principal *86
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Send us a Text Message. In this episode, I'm exploring why a positive school culture is so important and how it can create a fantastic learning environment for students, teachers, and staff. As a principal, you have a huge influence on your school's culture, and we're here to share some practical tips to help you make it the best it can be. A posit…
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Is Prioritizing CSM Health the Key to Customer Happiness? ft. Paulina Staszuk
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#updateai #customersuccess #saas #business Customer success leader, Paulina Staszuk joins hosts Jon Johnson and Josh Schachter to delve into the critical importance of a structured onboarding process for new employees and its impact on successful customer relationships. They also share humorous banter and insights about creating a positive employee…
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23. The 6 real reasons why your resume isn't working (and how to fix them)
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Are you frustrated by all the conflicting information about what the heck to do with your customer success resume, or you're about ready to take your resume, and throw it in the fire? Then, you are going to want to tune into this episode. I'm debunking common myths that could be holding your resume back and offering actionable strategies to make it…
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Midweek Mastery: Adult vs. Children Learners *85
7:23
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Send us a Text Message. Today, we're diving into the fascinating world of learning, comparing how adults and children approach education differently. We'll explore the unique motivations, learning styles, and challenges each group faces, and how this knowledge can empower you to make a bigger impact in education. Motivation: Adults: Intrinsic, goal…
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117 - The Secret to Building Successful Customer Success Programs - Erin Stavi
39:14
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What does it take to build a successful customer success program, lead with confidence, stay in good mental and physical health, and achieve success? That's what you'll learn from my guest in this episode, Erin Stavi. Erin is the founder of Lakeshore Success Strategies. She is a customer success executive who helps startups build successful custome…
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Hospitality, Drawing from B2C and Rethinking the QBR with Aaron Thompson of SuccessCOACHING | Episode 058
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Send us a Text Message. Aaron Thompson (Chief Revenue Officer of SuccessCOACHING and Founder of Red Slacks) has dedicated his professional life to helping companies and CS professionals. He and Alex delve into the importance of leveraging digital technologies and data to enhance customer experience, and explore the benefits of transitioning from hi…
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Customer Success Playbook Podcast Season 2 Episode 21 - DataPlant The Game Has Changed - Samuel Cummings
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In this episode of the Customer Success Playbook podcast, we're excited to host Samuel Cummings, CEO of DataPlant, who is at the forefront of revolutionizing customer success through AI and data science. Samuel shares his fascinating journey from being a data scientist at Gainsight and LinkedIn to founding DataPlant, a company dedicated to tackling…
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#059 - The Internet == AWS? feat. James Q Quick
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In today's episode, we bring back James Q Quick. Last time we talked about his best tips to land your first ever job as a developer. Today we talk about James' new startup and how he manages all his new tech adventures with being a parent and also provides some helpful insight as to why having an audience and personal connections in the industry is…
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MTP 20: Moorad Alexanian from Cuba to Mexico, knowing yourself, CS Lewis, nothingness, and arming students with the truth.
32:31
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Dr. Moorad Alexanian, Professor of Physics at the University of North Carolina Wilmington, shares his personal journey of becoming a Christian and Jesus' impact on his life. He discusses the role of the Bible in understanding oneself, the need for unification in knowledge, and recognizing aspects of reality that are not physical, even though his su…
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If You Don't Have a Customer Advisory Board Yet...Listen to this!
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How can executive advisory boards transform your company's approach to Customer Success? In this episode of the CSMP Podcast, Irit Eizips and Mike Marchetti, Chief Customer Experience Officer at DRB, discuss the pivotal role these boards play in driving growth and enhancing customer engagement. With a background in Silicon Valley, Mike offers inval…
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From Childhood Trauma to Leadership: Shaneice Thomas' Journey of Resilience and Purpose *84
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Send us a Text Message. Today, I sit down with Shaneice Thomas, a dedicated educator and resilient leader who turned her childhood trauma into a driving force for positive change. Shaneice shares her remarkable journey from a small-town girl in North Carolina to a principal, and now a leader in a faith-based nonprofit. Her story is a testament to t…
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DGR 151 What to do when everything is going WRONG
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In recruitment, it's too easy to get sidetracked. This podcast is a real heartfelt what-I-would-do situation. This is how I talk to myself so I can toughen up, get clear on my next steps, and do what needs to be done so that the issues I face in recruitment don't re-appear too often. This episode may sound simplistic albeit harsh but sometimes that…
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Midweek Mastery: Understanding How Adults Learn for Better PD *83
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Send us a Text Message. Today on Empowered Educator, we're exploring adult learning and its powerful role in professional development. Join me, Dr. Mel, as we discuss why understanding how adults learn is essential for creating effective training that drives real growth and improvement. Practical Relevance: Always ensure that your training sessions…
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Can Revenue-Driven Practices Lead to Customer-Centric Growth? Ft. Aaron Thompson (SuccessHACKER)
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#updateai #customersuccess #saas #business Customer success roles fall short of true value creation. The industry has inadvertently boxed itself into creating safe, activity-based roles rather than ones driven by tangible outcomes and accountability. It's time to rethink and reinvent the essence of customer success. Aaron Thompson, CRO, SuccessHACK…
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22. What's REALLY preventing you from landing a job in Customer Success in 2024
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Are you feeling less than optimistic about your current Customer Success job search? Whether you can’t land an interview or have trouble sealing the deal, this is a must-listen. In this episode, I’m breaking down the five most common issues I see holding job seekers back and how to fix them. From conquering interview fears to mastering the art of s…
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116 - Get Your Customer Journey Mapping Right - Jennifer Peters
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Are you getting stuck while doing a customer journey mapping? Join Jennifer and me as we explore the mistakes to avoid and get advice on creating an effective customer journey map. We also talk about where to start and how to get internal alignment for journey mapping. Jennifer Peters is a Customer Success Leader specialising in Seeds and Series A …
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Customer Success Playbook Podcast Season 2 Episode 20 - From Chaos to Clarity: The GuideCX Way- Peter Ord
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In this episode of the Customer Success Playbook podcast, we welcome Peter Ord, Founder and CEO of GuideCX, to discuss the future of customer onboarding and implementation. GuideCX is revolutionizing the way companies handle customer onboarding, making it smoother and more effective through its innovative platform. Peter shares his journey of build…
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AI-Powered Customer Success & Predictive Analytics with Arun Balakrishnan and Preetam Jinka of FunnelStory | Episode 057
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Send us a Text Message. Preetam Jinka and Arun Balakrishnan, co-founders of FunnelStory, join the podcast to discuss how we’re just scratching the surface with AI and machine learning. They chat with Alex about how FunnelStory is revolutionizing customer success strategies, enabling teams to predict churn, optimize user engagement, and drive revenu…
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In this episode, we dive into the critical role of communication in the workplace. I'm thrilled to be joined by Artem Koren, Chief Product Officer and Co-founder of Sembly AI—a cutting-edge SaaS platform revolutionizing the way we conduct meetings. Join us as we uncover: - What Artem looks for in leaders and how it influences team dynamics - His un…
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#058 - Stop Making Private Variables feat. BadCop
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54:41
In today's episode, we bring back BadCop! Since last episode, she joined Boot.dev's team and is now writing courses with us! Today we will be discussing the approaches to writing good educational material, Bash (of course, duh), working outside cloud solutions, SSH, NAS systems, workflows with different editors and cultural shifts in different area…
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MTP 19: On empathy, distraction, finding purpose and connections in college, and her Hoopty!
28:53
28:53
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28:53
We sit down with Maria Tyler, Clinical Instructor of Nursing at the University of North Carolina Wilmington. She shares her new journey as a nurse educator, the pivotal role of empathy, her wisdom and passion for helping students find their purpose in life, and the importance of kindness and understanding toward students. Watch Meet The Prof on You…
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Revolutionizing Education: Embracing AI with Dr. Tania Farran *82
27:21
27:21
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27:21
Send us a Text Message. In this exciting episode, Dr. Mel Vandevort sits down with Dr. Tania Farran, a seasoned educator and virtual principal, to explore the groundbreaking potential of Rubi AI in education. Dr. Farran shares her journey from teacher to innovative leader and dives into how Rubi AI is transforming classrooms, empowering students, a…
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Customer Success Playbook Podcast Season 2 Episode 19 - Nik Mijic - Matik
20:33
20:33
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20:33
In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Nik Mijic, founder of Matik, to discuss innovative solutions for automating data-driven content creation. Matik's platform simplifies the generation of personalized metrics, text, tables, and charts for presentations, enabling customer success tea…
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21. How to avoid a bad fit role (PART TWO)
47:16
47:16
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47:16
Let’s face it: no one wants to end up in a ‘bad fit’ role. And while it might seem unavoidable, I'm here to give you the best possible chance to avoid this situation. In part two of this series, we’re diving into the art of asking the right questions during job interviews to dodge those bad-fit roles. Discover actionable strategies on how to assess…
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115 - How to Drive Revenue as a Customer Success Team - Emma Aidanpää-Salmi
40:26
40:26
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40:26
Are you looking to drive revenue as a customer success team? With Emma, we talk about exactly that along with setting effective team quotas and compensation plans. We also go into Emma's customer success journey. In addition, you’ll hear about her customer success team, how it has been achieving the quotas and what works well for her customer succe…
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Can AI Insights Transform Tech Touch Customer Success? ft. Sam Loveland (Salesloft)
47:47
47:47
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47:47
#updateai #customersuccess #saas #business Sam Loveland, Chief Customer Officer at SalesLoft, joins Jon Johnson, User Testing and Michael Forney, VP of CS at Responsive to delve into the intersection of AI and customer success. From leveraging generative AI to the challenges of managing multiple AI tools, the conversation unravels key insights and …
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S2 Ep15: Pat Nevin - Chelsea - 1983-84
1:05:06
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This week we meet a man who outshone Paolo Futre and Marco Van Basten on the international stage before becoming a cult hero at Chelsea. From calculating how many records he could buy with his wages to stealing cutlery from Pizza Hut - it's the wing wizard himself - Pat Nevin. Follow us at: website: www.cs-aye.com twitter: @CSAyeFootball instagram:…
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SaaS Economics & Driving Customer Outcomes Digitally with Jay Nathan | Episode 056
47:00
47:00
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47:00
Send us a Text Message. Jay Nathan is the co-founder of GrowthCurve.io, Chief Customer Officer at Churnkey, and one of the most respected voices in the customer success community. He joins Alex as they explore Jay’s early career as a software engineer, the integration of AI with other digital tools, and navigating the economic landscape of SaaS. Ch…
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