The Experience Designers podcast

#Business #Podcasting Education #Steve Usher #Human Resources #Design Thinking #Human Centred Design #Future Of Work #Talent Acquisition #Recruiting #Onboarding #Employee Experience #Candidate Experience

22:08

Host Francesca Amiker sits down with directors Joe and Anthony Russo, producer Angela Russo-Otstot, stars Millie Bobby Brown and Chris Pratt, and more to uncover how family was the key to building the emotional core of The Electric State . From the Russos’ own experiences growing up in a large Italian family to the film’s central relationship between Michelle and her robot brother Kid Cosmo, family relationships both on and off of the set were the key to bringing The Electric State to life. Listen to more from Netflix Podcasts . State Secrets: Inside the Making of The Electric State is produced by Netflix and Treefort Media.…

The Experience Designers

Series home•Feed

A podcast about designing experiences for humans

64 episodes

The Experience Designers

updated 2 days ago

Series home•Feed

A podcast about designing experiences for humans

64 episodes

All episodes

The Experience Designers

1
Mat Duerden - Unlock the Experience Ladder. How to Elevate Experiences from Memorable to Transformative 1:04:09

2 days ago1:04:09

1:04:09

Dive into a captivating discussion on experience design with Mat Duerden, Department Chair of Experience Design and Management in the Marriott School of Business at Brigham Young University and Co-Author of the book Experience Design. Reveals how intentional design can transform everyday moments into powerful experiences. Mat shares his journey from adventurous childhood whitewater rafting to pioneering leadership in experience design education, illustrating the “experience ladder” from ordinary to transformative. They also explore how attention has become scarce in today’s fast-paced world, emphasising co-creation, reflection, and lessons learned from recent global shifts. Discover how thoughtful design can spark meaningful change in personal and professional realms. Chapters 00:00 Introduction to Experience Design 02:47 Personal Journey and Early Influences 05:59 Defining Experience Design 08:57 Academic Environment and Experience Design Education 12:00 Global Trends in Experience Design 14:59 Intentionality in Experience Design 18:13 The Experience Ladder: From Ordinary to Transformative 21:12 Reflection and Meaning in Experiences 24:03 The Importance of Transformative Experiences 26:47 Navigating Transformation in a Rapidly Changing World 32:47 The Scarcity of Attention 35:44 Guided Transformations in Experience Design 37:40 The Role of Experience Designers 41:51 The Evolution of Work Experiences 50:28 Future of Experience Design 01:01:25 Connecting Through Experiences Mats bio & links Mat is the Department Chair of Experience Design and Management at the Marriott School of Business at Brigham Young University. His experience design research focuses on memorable, meaningful, and transformative experiences. He also collaborates on research exploring the neurological connection between storytelling and social connection. Mat’s publications have appeared in various journals, including the Journal of Applied Psychology, Journal of Environmental Psychology, Journal of Adolescent Research, and Journal of Leisure Research. Mat co-authored Designing Experiences with Robert Rossman, which was published in 2019 by Columbia Business School Press. In 2021, Axiom Business Awards selected the book as a silver medalist winner in the Business Intelligence/Innovation category. Mat works with organisations across various sectors, including healthcare, education, not-for-profit, tourism, manufacturing, and consumer product goods, to provide training and consulting around experience design. Mat Duerden ( LinkedIn ) Professor Alumni Distinguished Fellow Department of Experience Design and Management Marriott School of Business Brigham Young University Co-author of Designing Experiences…

The Experience Designers

1
Dr Paul. Zak: Why Building Trust, Engagement & Emotional Fitness is the Key to Creating Unforgettable Experiences and Thriving Relationships—at Work, in Business, and in Life. 1:10:29

6 weeks ago1:10:29

1:10:29

In this episode of The Experience Designers , I sit down with Dr. Paul Zak , the neuroscientist who wrote the book on trust and human connection. A TED speaker, best-selling author, and founder of Immersion Neuroscience , Paul has spent decades uncovering the brain’s hidden responses to experiences, brands, and relationships. Link to Six App - https://your6.com/ Connect with Paul - https://www.linkedin.com/in/paul-j-zak-91123510/ TED talk - https://www.ted.com/talks/paul_zak_trust_morality_and_oxytocin…

The Experience Designers

1
Goc O'Callaghan part 2 - The secrets and learnings from the dark side of Disney's magic 44:45

17 weeks ago44:45

44:45

What if the magic behind your favourite experiences wasn't just a coincidence? In this second part two of this two-part series with Goc O'Callaghan, Co-owner of ArcTanGent Festival and Global Experience Lead at Buro Happold. In this episode, we peel back the curtain on the often-overlooked and unknown 'dark side' of Disney's magic. From the hidden infrastructure at Disney parks to designing festivals that feel like second homes, Goc reveals how intentional design can transform ordinary spaces into extraordinary memories. Get ready to explore behind the scenes of thoughtful details, and see how the environments around us are engineered to make us feel, move, and connect in profound ways. 00:00 Introduction to the Experience Designers Podcast 01:05 Guest Introduction: Goc O'Callaghan 02:06 The Dark Side of Disney 03:13 Disney's Design Secrets 07:07 Real-Time Feedback and Customer Experience 08:47 Designing for the Senses 10:48 Applying Disney's Principles to Business 15:36 Experience Design in Structural Engineering 18:55 Quantifying Experience 31:26 Personalizing Office Spaces 38:02 Final Thoughts and Recommendations 43:55 Conclusion and Farewell…

The Experience Designers

1
Goc O'Callaghan part 1 - Beyond the music: What festival design teaches us about crafting unforgettable experiences 52:28

20 weeks ago52:28

52:28

We're taking you behind the scenes of an incredible journey, exploring the power of memorable experiences and the lessons we can learn from one of the major memory makers out there: music festivals. I had the pleasure of sitting down with Goc O'Callaghan, co-founder, owner, and festival director of the legendary ArcTanGent Festival in the UK. This is a festival that started as a childhood dream in a bluebell forest and grew into a multi-award-winning independent festival. This is the first of a special two-part series in which Goc shares her story of building something extraordinary from the ground up. In this episode, we dive into those early days and the magic of creating memorable experiences.…

The Experience Designers

1
Tina Squire - Through a neurodiverse lens: What happens when we design workplaces for every mind? 54:35

22 weeks ago54:35

54:35

In this episode of The Experience Designers , we dive deep into the world of neurodiversity with Tina Squire, an expert in fostering neuro-inclusive environments. Tina shares her personal journey with ADHD and how it has fueled her passion for creating workspaces where neurodiverse individuals are not just accommodated, but truly celebrated. This episode explores the importance of designing work experiences that embrace every individual's unique strengths, from recruitment to retention, and everything in between.…

The Experience Designers

1
John Sills - Lessons from a broken-down train and why it became one of the best experiences ever? 57:17

24 weeks ago57:17

57:17

In this episode, we’re joined by John Sills, managing partner at The Foundation and author of The Human Experience . John shares an incredible story of how a broken train in Switzerland became one of the most memorable customer experiences he’s ever had—and not because it went wrong, but because of how it was handled. Together, we dive into the heart of what makes customer experiences truly remarkable: human connection, ownership, and care. We explore why so many business leaders feel disconnected from their customers, the role technology plays in both enhancing and damaging experiences, and how companies can cultivate human traits like empathy, respect, and responsibility in everything they do. Join us as we uncover the real secret to turning an ordinary—or even negative—experience into something extraordinary. Whether you're in customer service, leadership, or just curious about the magic of human-centred design, this episode is packed with insights and inspiration you won’t want to miss!…

The Experience Designers

1
Elena Aylott: Why Are Authentic Communities Essential at Work? Insights into Building Unstoppable Networks for Growth 1:09:09

26 weeks ago1:09:09

1:09:09

In this episode, Elena Aylott shares her unique journey from executive assistant to Vice President of Global Communications and Employee Experience at Oriflame Cosmetics to founding her own company, The Aylott Group. She emphasizes the importance of trust, adaptability, and community-building within organizations. Key takeaways include the impact of personal and corporate trust, the role of HR as a mega facilitator, and leveraging employee communities for organizational success. Elena also highlights the power of authentic personal branding and the crucial role of human experiences in fostering strong, interconnected networks. 00:00 Introduction and Welcome 00:12 Reflecting on a Unique Journey 02:26 Starting at Oriflame 04:38 Challenges and Growth 09:32 Building Trust and Impact 14:22 The Role of HR and Leadership 32:01 Community and Networks 35:48 The Power of Connection and Trust 36:51 Challenges in Corporate Values 37:22 Creating Unified Communities 39:47 Moments That Matter 43:09 Leveraging Internal Strengths 48:59 Authentic Personal Branding 54:13 Humanizing Leadership 59:53 Belief and Leadership 01:02:01 Final Thoughts and Reflections…

The Experience Designers

1
Mette Aagaard - Sharing leadership 1:08:14

41 weeks ago1:08:14

1:08:14

We are used to leadership being hierarchical. Always talking about the tone from the top. But what happens when we share leadership and power throughout the organization? And challenge our current ways of working in the most profound ways? With Mette Aagaard we explore the benefits, guiding principles and biggest challenges of shifting our corporate paradigm from delegated to truly distributed.…

The Experience Designers

1
Nele De Peuter - Vertical development. A path to meaningful growth. 1:00:13

1 year ago1:00:13

1:00:13

We often talk about growth as some race to the top. A climb of the ladder, an improvement of our skills, but that narrative actually misses a core aspect of our evolution. Developing our ability to hold and make use of our new capacities. Nele is an organisational psychologist and coach who specialises in vertical development. We dive into what vertical development even is. Why do we need it? And what you can do to make space for it on your journey consciously.…

The Experience Designers

1
Stephanie Denino - Why building an employee experience (EX) muscle can revolutionize your business 51:50

1 year ago51:50

51:50

The Experience Designers

1
Pia Lauritzen - Designed to doubt 1:06:01

1 year ago1:06:01

1:06:01

The Experience Designers

1
Anna Mindelöf - Building a highly efficient people experience team and why HR needs to embrace the new paradigm 55:18

1 year ago55:18

55:18

The Experience Designers

1
Linda Jarnhamn - Sustainably human 1:15:48

1 year ago1:15:48

1:15:48

Performance and productivity are two important words in today’s work environment. And also, two charged words, because - what do they actually mean? Many of us will have experienced some kind of arbitrary, unfair, strange administrative process that attempts to evaluate the work that we do. With Linda, we take a scientific and neurological perspective to human thriving and guides organizations on how to uncover sustainable human potential and performance.…

The Experience Designers

1
Laura & Sam - Lighting an EX fire in The British Red Cross 57:44

1 year ago57:44

57:44

What does a humanitarian business such as the British Red Cross do to ensure they’re also human-centric on the inside when creating an experience for their people? Well, they commit to a dedicated people experience team and start their journey of introducing a way of working that puts the employee at the heart of everything. Applying a human-centric approach, whilst delivering benefit for the people involved and showcasing the methods and mindset along the way, all the whilst using the process to change hearts and minds.…

The Experience Designers

1
Lieven van Linden - From body to mind - engineering human performance 57:37

1 year ago57:37