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We are used to leadership being hierarchical. Always talking about the tone from the top. But what happens when we share leadership and power throughout the organization? And challenge our current ways of working in the most profound ways?
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The Experience Designers
1 Stefan Moritz - Are We Ready for Experiences Co-created with AI? 1:09:45
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Play Later Play Later Lists Like LikedIn this episode, we explore Stefan's career journey, sparked by an epiphany during a friend's 50th birthday in Italy. This experience led him to prioritize quality over quantity in his work. Stefan shares his approach to restructuring his workload by focusing on fewer projects, which fosters creativity and personal growth. The discussion explores how AI can transform work dynamics, emphasizing the importance of intentionality, collaboration, and leadership. Highlighting AI's potential to enhance human capabilities and create meaningful work experiences, along with the significance of self-awareness and social sustainability in modern workplaces. 00:00 Welcome and Introduction 00:21 The Mosaic Career Metaphor 00:56 Moments of Clarity and Self-Experimentation 01:32 AI and Leadership 02:32 Reimagining Work and Life Balance 05:37 Failures and Learnings 08:52 The Human Experience and AI 16:26 Leadership and AI Integration 36:08 Setting Guardrails for AI Integration 36:19 AI in Blue Collar Jobs 37:56 AI in Customer Support and Beyond 39:05 Personal Experiences with AI 43:03 The Impact of AI on Work and Society 54:43 Future Leadership in an AI Context 01:02:44 Final Reflections and Closing Thoughts Stefan's Bio & links: Stefan is a hands-on visionary and globally recognized thought leader in service design, innovation, and the future of work. With over 20 years of international experience, he has held senior leadership roles at global companies, award-winning agencies, and McKinsey. He works as fractional Head of Innovation at Max Matthiessen, a leading Nordic pension, insurance and wealth management company with 135 year history as one of the most trusted brands embarking on an exciting journey. Known for his ability to translate complex challenges into human-centered strategies, Stefan works across industries to help organizations empower employees, create thriving cultures, and deliver standout customer experiences. His work blends service design with systems thinking, leadership development, and emerging technologies like AI to unlock new pathways for growth and transformation. Stefan has advised governments, public sector organizations, and iconic global brands including IKEA, LEGO, Ericsson, Amex, Nordea, Disney, and adidas. He is passionate about guiding organizations to not only design better services—but to design better futures. Stefan Moritz { LinkedIn } Website: https://www.stefan-moritz.com/…
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The Experience Designers
1 Claus Raasted - Imagination is your most undervalued business tool! 51:03
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Play Later Play Later Lists Like LikedWhat if life, work, and transformation were just better versions of play? In this episode, you’ll meet Claus Raasted, Experience Designer, Viking impersonator, and founder of The College of Extraordinary Experiences. From a childhood spent LARPing to advising McKinsey, Klaus shares how designing intentional, immersive worlds can lead to real-world change. Whether you're building onboarding for a sales team or a castle-based retreat, this one’s for anyone curious about how experiences can shape who we are and who we become. 00:00 The Persona of Klaus Raasted 03:51 Foundations of LARPing: A Journey Begins 09:39 From Participant to Organizer: Building a Career 13:21 Evolving Narratives: The Growth of Role-Playing 18:01 Transformative Experiences in LARPing 18:04 The College of Extraordinary Experiences: A New Chapter 19:55 The College of Extraordinary Experiences 21:19 The Power of Shared Experiences 22:42 Intentional Experience Design 26:20 Co-Creation and Chaos in Experiences 28:21 Insights from McKinsey: Data-Driven Decisions 33:49 The Evolution of Experience Design 40:46 Finding the Right Balance in Experience Design 44:58 Resources for Experience Design Enthusiasts Claus’s bio & links Claus Raasted helps organizations both big and small become better at GETTING S**T DONE and serves as Director of the College of Extraordinary Experiences. He travels the globe as a keynote speaker and has been both a Coach and Senior Advisor at the consulting giant McKinsey. Raasted is the author of 46 books, the latest of which is fittingly titled Claus Raasted’s Little Book of Getting Shit Done . He also has a past in reality TV, but these days, who hasn’t? www.clausraasted.com https://www.linkedin.com/in/clausraasted…
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The Experience Designers
1 Mat Duerden - Unlock the Experience Ladder. How to Elevate Experiences from Memorable to Transformative 1:04:09
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Play Later Play Later Lists Like LikedDive into a captivating discussion on experience design with Mat Duerden, Department Chair of Experience Design and Management in the Marriott School of Business at Brigham Young University and Co-Author of the book Experience Design. Reveals how intentional design can transform everyday moments into powerful experiences. Mat shares his journey from adventurous childhood whitewater rafting to pioneering leadership in experience design education, illustrating the “experience ladder” from ordinary to transformative. They also explore how attention has become scarce in today’s fast-paced world, emphasising co-creation, reflection, and lessons learned from recent global shifts. Discover how thoughtful design can spark meaningful change in personal and professional realms. Chapters 00:00 Introduction to Experience Design 02:47 Personal Journey and Early Influences 05:59 Defining Experience Design 08:57 Academic Environment and Experience Design Education 12:00 Global Trends in Experience Design 14:59 Intentionality in Experience Design 18:13 The Experience Ladder: From Ordinary to Transformative 21:12 Reflection and Meaning in Experiences 24:03 The Importance of Transformative Experiences 26:47 Navigating Transformation in a Rapidly Changing World 32:47 The Scarcity of Attention 35:44 Guided Transformations in Experience Design 37:40 The Role of Experience Designers 41:51 The Evolution of Work Experiences 50:28 Future of Experience Design 01:01:25 Connecting Through Experiences Mats bio & links Mat is the Department Chair of Experience Design and Management at the Marriott School of Business at Brigham Young University. His experience design research focuses on memorable, meaningful, and transformative experiences. He also collaborates on research exploring the neurological connection between storytelling and social connection. Mat’s publications have appeared in various journals, including the Journal of Applied Psychology, Journal of Environmental Psychology, Journal of Adolescent Research, and Journal of Leisure Research. Mat co-authored Designing Experiences with Robert Rossman, which was published in 2019 by Columbia Business School Press. In 2021, Axiom Business Awards selected the book as a silver medalist winner in the Business Intelligence/Innovation category. Mat works with organisations across various sectors, including healthcare, education, not-for-profit, tourism, manufacturing, and consumer product goods, to provide training and consulting around experience design. Mat Duerden ( LinkedIn ) Professor Alumni Distinguished Fellow Department of Experience Design and Management Marriott School of Business Brigham Young University Co-author of Designing Experiences…
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1 Dr Paul. Zak: Why Building Trust, Engagement & Emotional Fitness is the Key to Creating Unforgettable Experiences and Thriving Relationships—at Work, in Business, and in Life. 1:10:29
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Play Later Play Later Lists Like LikedIn this episode of The Experience Designers , I sit down with Dr. Paul Zak , the neuroscientist who wrote the book on trust and human connection. A TED speaker, best-selling author, and founder of Immersion Neuroscience , Paul has spent decades uncovering the brain’s hidden responses to experiences, brands, and relationships. Link to Six App - https://your6.com/ Connect with Paul - https://www.linkedin.com/in/paul-j-zak-91123510/ TED talk - https://www.ted.com/talks/paul_zak_trust_morality_and_oxytocin…
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The Experience Designers
1 Goc O'Callaghan part 2 - The secrets and learnings from the dark side of Disney's magic 44:45
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Play Later Play Later Lists Like LikedWhat if the magic behind your favourite experiences wasn't just a coincidence? In this second part two of this two-part series with Goc O'Callaghan, Co-owner of ArcTanGent Festival and Global Experience Lead at Buro Happold. In this episode, we peel back the curtain on the often-overlooked and unknown 'dark side' of Disney's magic. From the hidden infrastructure at Disney parks to designing festivals that feel like second homes, Goc reveals how intentional design can transform ordinary spaces into extraordinary memories. Get ready to explore behind the scenes of thoughtful details, and see how the environments around us are engineered to make us feel, move, and connect in profound ways. 00:00 Introduction to the Experience Designers Podcast 01:05 Guest Introduction: Goc O'Callaghan 02:06 The Dark Side of Disney 03:13 Disney's Design Secrets 07:07 Real-Time Feedback and Customer Experience 08:47 Designing for the Senses 10:48 Applying Disney's Principles to Business 15:36 Experience Design in Structural Engineering 18:55 Quantifying Experience 31:26 Personalizing Office Spaces 38:02 Final Thoughts and Recommendations 43:55 Conclusion and Farewell…
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1 Goc O'Callaghan part 1 - Beyond the music: What festival design teaches us about crafting unforgettable experiences 52:28
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Play Later Play Later Lists Like LikedWe're taking you behind the scenes of an incredible journey, exploring the power of memorable experiences and the lessons we can learn from one of the major memory makers out there: music festivals. I had the pleasure of sitting down with Goc O'Callaghan, co-founder, owner, and festival director of the legendary ArcTanGent Festival in the UK. This is a festival that started as a childhood dream in a bluebell forest and grew into a multi-award-winning independent festival. This is the first of a special two-part series in which Goc shares her story of building something extraordinary from the ground up. In this episode, we dive into those early days and the magic of creating memorable experiences.…
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1 Tina Squire - Through a neurodiverse lens: What happens when we design workplaces for every mind? 54:35
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Play Later Play Later Lists Like LikedIn this episode of The Experience Designers , we dive deep into the world of neurodiversity with Tina Squire, an expert in fostering neuro-inclusive environments. Tina shares her personal journey with ADHD and how it has fueled her passion for creating workspaces where neurodiverse individuals are not just accommodated, but truly celebrated. This episode explores the importance of designing work experiences that embrace every individual's unique strengths, from recruitment to retention, and everything in between.…
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The Experience Designers
1 John Sills - Lessons from a broken-down train and why it became one of the best experiences ever? 57:17
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Play Later Play Later Lists Like LikedIn this episode, we’re joined by John Sills, managing partner at The Foundation and author of The Human Experience . John shares an incredible story of how a broken train in Switzerland became one of the most memorable customer experiences he’s ever had—and not because it went wrong, but because of how it was handled. Together, we dive into the heart of what makes customer experiences truly remarkable: human connection, ownership, and care. We explore why so many business leaders feel disconnected from their customers, the role technology plays in both enhancing and damaging experiences, and how companies can cultivate human traits like empathy, respect, and responsibility in everything they do. Join us as we uncover the real secret to turning an ordinary—or even negative—experience into something extraordinary. Whether you're in customer service, leadership, or just curious about the magic of human-centred design, this episode is packed with insights and inspiration you won’t want to miss!…
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1 Elena Aylott: Why Are Authentic Communities Essential at Work? Insights into Building Unstoppable Networks for Growth 1:09:09
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Play Later Play Later Lists Like LikedIn this episode, Elena Aylott shares her unique journey from executive assistant to Vice President of Global Communications and Employee Experience at Oriflame Cosmetics to founding her own company, The Aylott Group. She emphasizes the importance of trust, adaptability, and community-building within organizations. Key takeaways include the impact of personal and corporate trust, the role of HR as a mega facilitator, and leveraging employee communities for organizational success. Elena also highlights the power of authentic personal branding and the crucial role of human experiences in fostering strong, interconnected networks. 00:00 Introduction and Welcome 00:12 Reflecting on a Unique Journey 02:26 Starting at Oriflame 04:38 Challenges and Growth 09:32 Building Trust and Impact 14:22 The Role of HR and Leadership 32:01 Community and Networks 35:48 The Power of Connection and Trust 36:51 Challenges in Corporate Values 37:22 Creating Unified Communities 39:47 Moments That Matter 43:09 Leveraging Internal Strengths 48:59 Authentic Personal Branding 54:13 Humanizing Leadership 59:53 Belief and Leadership 01:02:01 Final Thoughts and Reflections…
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The Experience Designers
We are used to leadership being hierarchical. Always talking about the tone from the top. But what happens when we share leadership and power throughout the organization? And challenge our current ways of working in the most profound ways? With Mette Aagaard we explore the benefits, guiding principles and biggest challenges of shifting our corporate paradigm from delegated to truly distributed.…
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The Experience Designers
1 Nele De Peuter - Vertical development. A path to meaningful growth. 1:00:13
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Play Later Play Later Lists Like LikedWe often talk about growth as some race to the top. A climb of the ladder, an improvement of our skills, but that narrative actually misses a core aspect of our evolution. Developing our ability to hold and make use of our new capacities. Nele is an organisational psychologist and coach who specialises in vertical development. We dive into what vertical development even is. Why do we need it? And what you can do to make space for it on your journey consciously.…
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The Experience Designers
1 Stephanie Denino - Why building an employee experience (EX) muscle can revolutionize your business 51:50
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1 Anna Mindelöf - Building a highly efficient people experience team and why HR needs to embrace the new paradigm 55:18
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Performance and productivity are two important words in today’s work environment. And also, two charged words, because - what do they actually mean? Many of us will have experienced some kind of arbitrary, unfair, strange administrative process that attempts to evaluate the work that we do. With Linda, we take a scientific and neurological perspective to human thriving and guides organizations on how to uncover sustainable human potential and performance.…
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The Experience Designers
1 Laura & Sam - Lighting an EX fire in The British Red Cross 57:44
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Play Later Play Later Lists Like LikedWhat does a humanitarian business such as the British Red Cross do to ensure they’re also human-centric on the inside when creating an experience for their people? Well, they commit to a dedicated people experience team and start their journey of introducing a way of working that puts the employee at the heart of everything. Applying a human-centric approach, whilst delivering benefit for the people involved and showcasing the methods and mindset along the way, all the whilst using the process to change hearts and minds.…
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The Experience Designers
1 Lieven van Linden - From body to mind - engineering human performance 57:37
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Play Later Play Later Lists Like LikedThe cognitive and rational mind dominates our conversation about performance in the workplace, but unlocking our full potential and abilities - and doing so sustainably over time - demands us to engage more than our brains. Only when we listen, learn to understand, and respond to the signals that our body sends us, are we able to actually enhance our contribution, health and well-being.…
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The Experience Designers
1 Malin Moezzi - Augmenting tech, data and human to create better interviews 1:01:06
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Play Later Play Later Lists Like LikedThe humble job interview. Did you know that the first offical job assessment was creating in 1921 by Thomas Edison who designed a written test to evaluate candidates' knowledge. Since then it’s safe to say, the interview has gone various developments. But at the core, it’s two humans coming together. Where so much is going on from a psychological, bias and human perspective. But it’s not until you really lean in and take a forensic lens that you truly start to understand where things can go seriously wrong. Especially from an experience and employer brand perspective.…
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What distinguishes a well-functioning team from a friction-ridden one? How do we know what to spend time on as we start building a team? And what do we need to take ownership of as leaders and co-workers? With Eleni Jacobs we break down the concept of psychological safety and look at the conscious and unconscious dynamics that rule and create our teams - as a group and as individuals.…
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The Experience Designers
1 Stephanie Robinson - Learning from moments of discomfort 59:08
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Play Later Play Later Lists Like LikedWhen was the last time you felt discomfort? Did you notice how you reacted? Was it subtle shifts in your body? Or major knee-jerk! How did it feel? What level of discomfort was it? 1 out of 10? 10 out of 10? Regardless of the situation. What's clear is we have a reaction. Sometimes subtle, other times more profound and impactful. This is where the learning and growth opportunities exist in these moments and how we reflect and react.…
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1 Andre Fangueiro - Making space and managing for design 1:00:28
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Play Later Play Later Lists Like LikedDesign is a buzzword for everything from products to customer- and employee experiences. But beyond that, it is a mindset and skill-set that requires dedicated practice both by individuals and organizations. With Andre Fangueiro we explore different facets of design, from individual behaviors to leadership, career development and organizational structures. What does it actually take to do design (successfully)?…
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The Experience Designers
1 Ian Golding - Connecting customer & employee experience 59:04
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Play Later Play Later Lists Like LikedAs employee experience continues to evolve from buzzword to creating impact inside of organizations. I was curious to explore the world of customer experience. How did they go from buzzword to a discipline, business function and career choice? What learnings can we leverage for the EX evolution? How can we make better use of connecting these two sides of the same coin to bring value to people and business?…
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The Experience Designers
1 Shani & Steve - 10 lessons from our first year in business together 40:13
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Play Later Play Later Lists Like LikedIn this special episode Shani and Steve look back on their first year of running Wonder together and what it means to do life and business in a more human way. They share 10 big lessons they’ve learnt over the course of the year and the different facets of more human.
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In a quick-paced and demanding work environment, community is something many companies and individuals seek to build - to be less alone, to become more creative, to solve problems more effectively. With Anamaria Dorgo's unique voice and experience in community building, we explore what makes a good community. And how do we go about creating communities that add value to both the people in them and the world around them……
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1 Theo Smith - Neurodiversity, Inclusion, and Empowerment 1:02:17
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Play Later Play Later Lists Like LikedTheo Smith brings a unique lens to the workplace in the form of Neurodiversity. If you’re struggling to understand what this is or how it applies to your business - I promise you, it is relevant and already exists in your business. It’s just a matter of whether you understand it, are asking the right questions or prepared to adapt and evolve to it.…
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1 Josh Hammonds - Decoding communication 1:01:54
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Play Later Play Later Lists Like LikedWhen we discuss communication we often end up speaking about strategies for talking to people, how we can convey information and create engagement, but we spend less time understanding how that interaction works and how different people both send and receive messages. Together with Josh Hammonds we try to decode different styles of communication and what that means both to how we talk and to how we listen. And we explore if there is even a “right” way to communicate or if we are all simply… different?…
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Our ability to collaborate and collaborate constructively is one of the key predictors of productivity, innovation and success overall. Working well together is not just a set of skills, it is also a mindset. Together with Jim Tamm we explore what Radical Collaboration means and dive into the capabilities we need in order to take radical responsibility for how our teams and collective environments work… Hint, it has everything to do with looking at yourself in the mirror……
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1 Dieter Veldsman - Trends shaping employee experience & HR 59:14
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Play Later Play Later Lists Like LikedDieter Veldsmen is Chief Scientist - HR and Organizational Development at the Academy to Innovate HR based in the Netherlands means he’s perfectly positioned to share insights on the current trends and challenges. Together, we explore the increasing focus and need for more human-centricity, the shifts with labour unrest, and not being heard, resulting in diminishing trust. Moving away from traditional HR operating models, letting go of the past and embracing a new paradigm and ecosystem operating models.…
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1 Teresa Clark - Revolutionising wellness at work 1:02:00
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Play Later Play Later Lists Like LikedIn environments aimed towards productivity and reaching goals, wellbeing can easily be perceived as a distraction. When in fact, our wellness sets the tone for our relationships, our creativity and our ability to contribute. Together with Teresa Clark, we explore different lenses of wellbeing, such as trust, feedback and creativity and how we can think and act to enable a deeper sense of wellbeing for ourselves and in our workplaces.…
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1 Sally Winston - The evolution of employee listening 52:04
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Play Later Play Later Lists Like LikedSally Winston from Qualtrics dives into the dynamic world of employee experience. We explore how employee listening has transformed from annual surveys to continuous insights, empowering organizations to make informed decisions on their time, resources, and budget. We also explore how employee experience evolves as a role and function in shaping the future employee journey. Finally, we share valuable and insightful tips for developing your listening program.…
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Change is often approached with toolkits, frameworks and curves, something that we try to break down into comprehensible pieces to control. Instead, we can choose a different route - seeing change as a mindset, a capability or a state of being. With Alex Budak we dive into the practices and skills we need to practice to live with and drive change in engaging and regenerative ways.…
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1 Linnea Bywall - From Startup to Scale-Up: Creating a strong people foundation 49:06
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Play Later Play Later Lists Like LikedBuilding a people function inside of a scale-up business is a tricky ask. Everything is being created in the moment. Very little stays consistent, and things change constantly. In this episode you'll meet Linnea Bywall, Head of People at Alva Labs. We explore her journey from being employee number 14 to building out their people function, sharing the key foundations, mistakes along the way and moments of vulnerability.…
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We talk a lot about how to create a meaningful life and strong connections and relationships, to increase our quality of life, but what happens to our needs and preferences when they are pushed to their extreme? When we know we are about to die do we choose any differently? With Carina, we explore her observations of people’s last wishes in palliative care and how we can lead, plan and communicate in order to connect with others to create moments that matter - at any point in their life journey.…
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The experience of work and life have long been treated as two separate experiences, but what happens when we think about work the same way we think about life? With Aga we dive into what corporate cultures look like that make space for us to be human and what is needed for a workplace to send positive ripples into our lives.…
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1 Arnoud Douw - Create planets not hierarchies 1:04:09
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Play Later Play Later Lists Like LikedTime to give up organizational charts, KPI’s, control and let go! Organize your company like a planetary system of circles. Let these circles self-organize and run the company. No hierarchy! Whilst your people play roles in these circles – your career doesn't go "up", it's about jumping through circles to constantly learn, contribute and grow.…
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Feedback has become a core component of work-life and the way we collaborate, but from a growth- and advancement-perspective it might not be hitting the mark. With Eva Hamboldt we explore how our brains react to feedback, why it might not be the best solution and how we could choose to do feedback instead.…
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1 Sabrina Dick - Changing the HR model at SAP 57:59
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Play Later Play Later Lists Like LikedWe discuss the shifts and trends impacting the HR industry. The opportunities created both during and post COVID for the function itself. What prompted SAP to create a new HR model, how they've approached this redesign in order to add value to the organization in new ways.
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1 Malin & Mia - Bringing our full selves to work 58:47
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Play Later Play Later Lists Like LikedSelf-leadership has made a name for itself during the transition into hybrid work, and not always in the best way. With Mia and Malin we explore what self-leadership is and how it can be a tool for us to “bring our full selves to work”. And we talk about misconceptions around self-leadership - what it is NOT - and how we as leaders and co-workers to help each other out in being more authentic in our common workspaces.…
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1 Maria Sundell - The flourishing brain 1:01:54
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Play Later Play Later Lists Like LikedWe know the brain is made for survival, but are we good at using its potential to grow and change? With Maria, we lean in to explore how we can help our brains create new pathways and change both our own capabilities, self-awareness and even how we experience life.
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The Experience Designers
With the current exploration and re-definition of work, a lot of deeply engrained concepts around hierarchy, collaboration and culture are up for question. Imran Rehman offers an angle of community and leadership that can help us create a true sense of diversity and belonging.
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1 Launching Season 2 of The Experience Designers 34:28
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The Experience Designers
1 Michael & Wayne - Design thinking in action 1:00:49
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Play Later Play Later Lists Like LikedA unique opportunity to gain exclusive access to Design Bloc inside Georgia Tech in Atlanta. Where they focus exclusively on teaching Design Thinking to a diverse group of students across different faculties using their new human-centric mindset to solving local community challenges. With some transformative outcomes, not only for the students but those in the community who also participated.…
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The Experience Designers
With so much talk about the future of Human Resources both as a function and profession. Who better to discuss this topic with than Lars Schmidt. Especially given the timing of his new book - "Re-defining HR", We explore the journey of HR, changing perceptions and what the future could hold for the profession.…
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The Experience Designers
1 Belinda & Emma - Positive psychology & design thinking. A perfect EX combo! 55:20
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Play Later Play Later Lists Like LikedIn this episode, you’ll meet Belinda and Emma from the United Kingdom. We explore the evolution of employee experience and why it’s more than just a fancy new title in the industry. They share interesting insights from their research and applying positive psychology to design thinking methodologies and their work.…
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