For centuries, members of the B’doul Bedouin tribe lived in the caves around the ancient city of Petra, Jordan. Then, in the 1980s, the government forced the tribe to move in the name of preserving the geological site for tourists. But if the residents are forced to leave, and if their heritage has been permanently changed, then what exactly is being preserved? SHOW NOTES: Meet The Man Living in The Lost City Carved in Stone Jordan: Petra's tourism authority cracks down on Bedouin cave dwellers The tribes paying the brutal price of conservation “There is no future for Umm Sayhoun” Jordan’s Young Bedouins Are Documenting Their Traditions on TikTok Check out Sami's company Jordan Inspiration Tours Learn about your ad choices: dovetail.prx.org/ad-choices…
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Engage to Lead: Customer Success & Leadership Bites
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Content provided by Mauro. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mauro or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Engage to Lead is your go-to podcast for bite-sized, actionable lessons on Customer Success, Account Management, and Leadership. In just 10 minutes per episode, we break down real-world insights, mistakes, and strategies to help you engage customers, empower teams, and drive success—without the fluff.
Because whether you're leading a customer or a team, engagement is the key to success.
🎧 Listen now and start leading through engagement!
3 episodes
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Manage series 3649860
Content provided by Mauro. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mauro or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Engage to Lead is your go-to podcast for bite-sized, actionable lessons on Customer Success, Account Management, and Leadership. In just 10 minutes per episode, we break down real-world insights, mistakes, and strategies to help you engage customers, empower teams, and drive success—without the fluff.
Because whether you're leading a customer or a team, engagement is the key to success.
🎧 Listen now and start leading through engagement!
3 episodes
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Engage to Lead: Customer Success & Leadership Bites
1 Unlocking Customer Success with AI: Practical Insights and Real-Life Lessons 5:15
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Play Later Play Later Lists Like LikedAre you ready to bring your Customer Success strategy to the next level with AI? 🚀 In this episode of Engage to Lead, I dive into real-world stories and practical tips on how AI can help you predict customer risks, automate routine tasks, and boost your team's productivity. Spoiler: AI doesn't replace us—it amplifies our ability to deliver real, human value. Tune in and discover how you can use AI to focus more on what really matters!…
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Engage to Lead: Customer Success & Leadership Bites
1 From CSM to AM – A Promotion or a Downgrade? 11:07
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Play Later Play Later Lists Like LikedIn this episode of Engage to Lead: Customer Success & Leadership Bites , we tackle a growing challenge in Customer Success—companies blurring the line between CSMs and Account Managers. What happens when you’re suddenly expected to upsell, even though you signed up for a retention-focused role? Is this a promotion, a downgrade, or just the evolution of CS? We break down: ✅ Why CS and AM roles must be separate ✅ The investor-driven push for Net Revenue Retention (NRR) ✅ What to do if you’re being asked to sell more ✅ Why persuasion skills matter—even for CSMs Plus, I share my own experience splitting CS teams twice and why I only regret not doing it earlier! Tune in for real talk, actionable insights, and some hard truths about where CS is heading. 🚀 🎧 Listen now and let me know—have you faced this shift in your role?…
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Engage to Lead: Customer Success & Leadership Bites
1 Burnout in Customer Success: How to Avoid It 10:08
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Play Later Play Later Lists Like LikedBurnout in Customer Success and Leadership is real—but it doesn’t have to be inevitable. In this episode of Engage to Lead, we dive into why burnout happens, the hidden impact of bad-fit customers, and how constant escalations can drain your energy. But more importantly, we’ll talk about what you can actually control to protect yourself from burnout. I’ll share my personal experience, the warning signs to watch for, and six practical strategies to set boundaries, prioritize what matters, and reclaim your energy. If you’ve ever felt exhausted, stuck, or questioning your impact—this episode is for you.…
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