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How Producing Incredible People Produces Incredible Customer Experiences with Austin Beaver
Manage episode 425408885 series 3398066
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In this insightful ASOTU CON session, Danny Zaslavsky hosts Austin Beaver, a rising star in the automotive industry, on the ASOTU CON podcast stage. Austin shares his journey of growing up in a car dealership family, his early experiences in the dealership, and his transition from studying accounting to becoming a controller and now preparing to lead a new Mazda store. They delve into the evolution of car buying preferences, emphasizing the importance of providing a frictionless and confidence-inspiring customer experience.
Austin discusses the challenges and opportunities in the current automotive sales landscape, highlighting the need to balance customer convenience with business profitability. He emphasizes the importance of breaking down inefficiencies and empowering sales teams to focus on customer satisfaction. With insights into modern dealership operations and the significance of mentorship, Austin reflects on how his experiences have shaped his approach to leading a dealership that prioritizes both employee development and exceptional customer service.
0:00 Intro
1:13 Growing up in a car dealership family
2:26 Discussing the modern car buying experience
3:41 Austin’s frictionless approach to buying cars
4:40 The importance of transparency in the sales process
6:46 Leading a new Mazda store and improving customer experience
8:11 Eliminating inefficiencies in dealership operations
9:37 The role of mentorship in Austin’s career development
Thanks to Effectv for making this episode of ASOTU CON Sessions possible! Learn more about Effect here: https://www.effectv.com/
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