Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
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Content provided by Nick Palkowski, Steve Shallenberger: Successful Entrepreneur, Motivational Speaker, Bestselling Author | Rob Shallenberger: Former Fighter Pilot, Executive Coach, and Corporate Trainer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nick Palkowski, Steve Shallenberger: Successful Entrepreneur, Motivational Speaker, Bestselling Author | Rob Shallenberger: Former Fighter Pilot, Executive Coach, and Corporate Trainer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Similar to Becoming Your Best | The Principles of Highly Successful Leaders
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Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Episode 435 - Make Them Smile: Why Customer Satisfaction is the Key to Sustainable Growth with Dr. Sulman Ahmed
Manage episode 424199571 series 1185038
Content provided by Nick Palkowski, Steve Shallenberger: Successful Entrepreneur, Motivational Speaker, Bestselling Author | Rob Shallenberger: Former Fighter Pilot, Executive Coach, and Corporate Trainer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nick Palkowski, Steve Shallenberger: Successful Entrepreneur, Motivational Speaker, Bestselling Author | Rob Shallenberger: Former Fighter Pilot, Executive Coach, and Corporate Trainer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Can cultural shifts transform an entire industry?
Meet Dr. Sulman Ahmed, who, by following his deeply rooted belief in customer service excellence reshaped his industry and transformed his business into a massive success.
In this episode, we learn from Dr. Sulman Ahmed about the difference adjusting a company's culture to customer satisfaction can make, how to face life challenges with resilience and perspective, and why having a clear vision is crucial to succeed. Dr. Ahmed is the Chairman and CEO of DECA Dental and the Author of "Make Them Smile: Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth."
He is passionate about putting customers' needs first and developed a patient-centered model that turned DECA Dental into a reference for excellence, the recipient of several awards, honors, and recognitions. Dr. Ahmed also achieved many honors and awards, like the Ernst & Young’s Entrepreneur of the Year in 2017 and Glassdoor’s Top CEOs list in 2021, among many others.
Throughout our conversation, Dr. Ahmed shared the story of how he went from being homesick and almost returning to Zimbabwe to owning and leading one of the largest privately held dental companies in the US. You'll also hear Dr. Ahmed's thoughts on effective leadership, building a legacy, the benefits of shaping a culture focused on customer satisfaction, and much more.
Tune in to Episode 435 and discover why making your customers smile is the shortcut to experiencing rapid and sustainable growth in your business.
Some Questions I Ask:
Please tell us about yourself, your background, and any turning points that had a significant impact on your life (2:40)
When did you realize it was time to start working on your business instead of in your business? (12:00)
In This Episode, You Will Learn:
Dr. Ahmed talks about why he decided to write his book (7:00)
It takes ten years of being good every day to become great at something (10:00)
Dr. Ahmed shares one of the most important lessons he learned as an entrepreneur (14:40)
Why you should "make things personal" (16:40)
Connect with Dr. Sulman Ahmed:
Book: Dr. Sulman Ahmed - Make Them Smile: Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
Becoming Your Best Resources:
Becoming Your Best University Website
Email: support@becomingyourbest.com
Book: Becoming Your Best: The 12 Principles of Highly Successful Leaders
Book: Conquer Anxiety: How to Overcome Anxiety and Optimize Your Performance
Facebook Group – Conquer Anxiety
Hosted on Acast. See acast.com/privacy for more information.
436 episodes
Episode 435 - Make Them Smile: Why Customer Satisfaction is the Key to Sustainable Growth with Dr. Sulman Ahmed
Becoming Your Best | The Principles of Highly Successful Leaders
Share
Manage episode 424199571 series 1185038
Content provided by Nick Palkowski, Steve Shallenberger: Successful Entrepreneur, Motivational Speaker, Bestselling Author | Rob Shallenberger: Former Fighter Pilot, Executive Coach, and Corporate Trainer. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Nick Palkowski, Steve Shallenberger: Successful Entrepreneur, Motivational Speaker, Bestselling Author | Rob Shallenberger: Former Fighter Pilot, Executive Coach, and Corporate Trainer or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Can cultural shifts transform an entire industry?
Meet Dr. Sulman Ahmed, who, by following his deeply rooted belief in customer service excellence reshaped his industry and transformed his business into a massive success.
In this episode, we learn from Dr. Sulman Ahmed about the difference adjusting a company's culture to customer satisfaction can make, how to face life challenges with resilience and perspective, and why having a clear vision is crucial to succeed. Dr. Ahmed is the Chairman and CEO of DECA Dental and the Author of "Make Them Smile: Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth."
He is passionate about putting customers' needs first and developed a patient-centered model that turned DECA Dental into a reference for excellence, the recipient of several awards, honors, and recognitions. Dr. Ahmed also achieved many honors and awards, like the Ernst & Young’s Entrepreneur of the Year in 2017 and Glassdoor’s Top CEOs list in 2021, among many others.
Throughout our conversation, Dr. Ahmed shared the story of how he went from being homesick and almost returning to Zimbabwe to owning and leading one of the largest privately held dental companies in the US. You'll also hear Dr. Ahmed's thoughts on effective leadership, building a legacy, the benefits of shaping a culture focused on customer satisfaction, and much more.
Tune in to Episode 435 and discover why making your customers smile is the shortcut to experiencing rapid and sustainable growth in your business.
Some Questions I Ask:
Please tell us about yourself, your background, and any turning points that had a significant impact on your life (2:40)
When did you realize it was time to start working on your business instead of in your business? (12:00)
In This Episode, You Will Learn:
Dr. Ahmed talks about why he decided to write his book (7:00)
It takes ten years of being good every day to become great at something (10:00)
Dr. Ahmed shares one of the most important lessons he learned as an entrepreneur (14:40)
Why you should "make things personal" (16:40)
Connect with Dr. Sulman Ahmed:
Book: Dr. Sulman Ahmed - Make Them Smile: Why Customer Satisfaction Is the Key to Rapid and Sustainable Growth
Becoming Your Best Resources:
Becoming Your Best University Website
Email: support@becomingyourbest.com
Book: Becoming Your Best: The 12 Principles of Highly Successful Leaders
Book: Conquer Anxiety: How to Overcome Anxiety and Optimize Your Performance
Facebook Group – Conquer Anxiety
Hosted on Acast. See acast.com/privacy for more information.
436 episodes
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Similar to Becoming Your Best | The Principles of Highly Successful Leaders
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
Tired of management theory? Want to learn specific skills to help improve your management performance? Then Manager Tools is the podcast for you! Manager Tools is a weekly business podcast focused on helping professionals become more effective managers and leaders. Each week, we discuss specific actions for professionals to take to achieve their desired management and career objectives. Manager Tools won Best Business Podcast Award in 2006, 2007, 2008, and 2012 as well as the People's Choice ...
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
…
continue reading
Join Hala Taha as she interviews some of the brightest minds in the world―turning their wisdom into actionable advice you can use in your life no matter your age, profession or industry. Our subject matter ranges from enhancing productivity, how to gain influence, the art of side hustles and more! If you’re smart and like to continually improve yourself, hit the subscribe button, because you’ll love it here at Young and Profiting Podcast. Part of the YAP Media Network.
…
continue reading
Interesting stories from today’s franchisors and entrepreneurs.
…
continue reading
How do I start an online business? How do I build a brand online? How do I get traffic and attention to my online business? The biggest question is, can I start a business online and replace my current JOB? Welcome to The Rock Your Brand podcast show where we answer ALL of these questions and a ton MORE! Scott Voelker, the host will share with you everything you need to know and help you to build a Future Proof Business that will allow you the ultimate Freedom. Scott shares tips and strategi ...
…
continue reading
Get in-depth motivation, personal growth advice, and powerful life coaching from Brendon Burchard, the world's #1 high-performance coach. Brendon is the founder of GrowthDay and one of the most watched, followed, and quoted personal development trainers in history. A #1 New York Times bestselling author, his books include The Motivation Manifesto, High Performance Habits, The Charge, The Millionaire Messenger, and Life's Golden Ticket. Famed for his in-depth research and innovative curriculu ...
…
continue reading
The best sales leaders in the world are revealing their points of view, playbooks, and tried and true tactics...only on Reveal: The Revenue Intelligence Podcast. Join us each month as host Dana Feldman digs deep into the world of the sales leaders she admires and aspires to be from some of the largest and most prominent organizations. Whether you're a CRO or aspiring to be one, these conversations will help you lead teams well, surpass revenue goals, and stay ahead of industry trends. Dana F ...
…
continue reading
Each week, Another Bite breaks down the latest and greatest pitches from Shark Tank. It's practical business advice delivered in a fun way. All the substance of an HBR article, but fun. Hosted by Jorie Munroe, Ariel Boswell, and Jon Dick.
…
continue reading
Player FM - Podcast App
Go offline with the Player FM app!
Go offline with the Player FM app!
