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CR062: Digitalising Unilever with Juan Carlos Parada, Unilever

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Manage episode 415866729 series 3417535
Content provided by Capgemini. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Capgemini or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In the second part of our occasional series, looking directly at the digitalisation journeys and challenges of the worlds leading companies with their leaders, we are focusing on Unilever, one of the world’s largest consumer goods companies.

They believe that digitalisation allows them to respond to customer expectations, supply chain disruption, cost inflation and the impact of an escalating climate crisis by unlocking radical new levels of collaboration, capability and consumer centricity.

Dave, Sjoukje & Rob talk to Juan Carlos Parada, Global Head of Customer Operations at Unilever about what a digital version of Unilever means, the excitement and anxiety of digitalisation, the challenges in leading such a scale transformation and the personal learnings from the journey.

TLDR:
01:30 Big tech vs nation state confusion
04:37 Cloud conversation with Juan Carlos Parada
57:22 Top customer experience trends
01:00:32 Digital immersion!

Guest
Juan Carlos Parada: https://www.linkedin.com/in/juan-carlos-parada-3065303/

Hosts
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/
Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/

Production
Marcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/
Dave Chapman: https://www.linkedin.com/in/chapmandr/

Sound
Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/
Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/

  continue reading

95 episodes

Artwork
iconShare
 
Manage episode 415866729 series 3417535
Content provided by Capgemini. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Capgemini or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

In the second part of our occasional series, looking directly at the digitalisation journeys and challenges of the worlds leading companies with their leaders, we are focusing on Unilever, one of the world’s largest consumer goods companies.

They believe that digitalisation allows them to respond to customer expectations, supply chain disruption, cost inflation and the impact of an escalating climate crisis by unlocking radical new levels of collaboration, capability and consumer centricity.

Dave, Sjoukje & Rob talk to Juan Carlos Parada, Global Head of Customer Operations at Unilever about what a digital version of Unilever means, the excitement and anxiety of digitalisation, the challenges in leading such a scale transformation and the personal learnings from the journey.

TLDR:
01:30 Big tech vs nation state confusion
04:37 Cloud conversation with Juan Carlos Parada
57:22 Top customer experience trends
01:00:32 Digital immersion!

Guest
Juan Carlos Parada: https://www.linkedin.com/in/juan-carlos-parada-3065303/

Hosts
Dave Chapman: https://www.linkedin.com/in/chapmandr/
Sjoukje Zaal: https://www.linkedin.com/in/sjoukjezaal/
Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/

Production
Marcel Van Der Burg: https://www.linkedin.com/in/marcel-van-der-burg-99a655/
Dave Chapman: https://www.linkedin.com/in/chapmandr/

Sound
Ben Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/
Louis Corbett: https://www.linkedin.com/in/louis-corbett-087250264/

  continue reading

95 episodes

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