The Role of CFOs in Culture Change

Culture Change RX

Net revenue grows 69.4% in 3 years - CFO credits culture change.

Episode Insights and Takeaways

• Culture is dynamic and constantly changing, requiring intentional efforts to shape and improve it.
• Deliberate culture change can lead to significant improvements in financial performance and other measures.
• Data, celebration, and leadership are key factors in successful culture change initiatives.

In this episode, Sue interviews Matthew Streeter, the Chief Financial Officer for North Country Healthcare. Throughout the episode, Matthew emphasizes the dynamic nature of culture and the need for intentional culture change. He shares examples from his career where deliberate culture change led to significant improvements in financial performance and other measures. Matthew also highlights the role of data, celebration, and leadership in culture change, and encourages CFOs to embrace and invest in culture change initiatives.

Join us on beautiful Mackinac Island to gather with healthcare executives who desire to Maximize Momentum by maximizing trust, teamwork, and time.
Registration and more details here
Register by May 20th
https://www.capstoneleadership.net/upcoming-events/

Chapters

1. Introduction (00:00:00)

2. The Dynamic Nature of Culture (00:03:07)

3. The Challenge of Intentional Culture Change (00:04:24)

4. The Palpable Nature of Culture (00:07:35)

5. The Impact of Culture on Customer Experience (00:09:45)

6. The Importance of Standardization (00:12:48)

7. Overcoming Resistance to Change (00:13:50)

8. Starting Without Consensus (00:16:06)

9. Borrowing Confidence in the Journey (00:19:07)

10. The Need for Iteration and Up-Leveling (00:21:26)

11. The Importance of Data, Celebration, and Leaders in Culture Change (00:23:46)

12. The Return on Investment in Culture Change (00:29:39)

13. The Role of CFOs in Culture Change (00:31:19)