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Culture Bytes: Trust Builds as We Deliver on Plans and Goals
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In this Culture Byte solo episode, Sue discusses the importance of trust between executives and employees in the workplace. She emphasizes the need for both task trust and relationship trust and highlights the impact of individual executive behavior on the perception of the entire team and organization. She explains how defining and delivering on plans and goals can build trust and maximize momentum in an organization. This episode highlights actual data from a hospital that adopted Capstone’s Framework for Achieving Great Results which resulted in significant improvements in many aspects of the organization, including year-after-year increases in the trust-related scores on their annual employee surveys.
Closing the “Say-Do Gap” happens as we define and deliver on plans and goals; and in doing so, we build trust and maximize momentum.
- "Trust in senior leadership went from 0.24 below the national average to 0.28 above in one year."
- "Employees' trust to act on their own without needing approvals increased from 0.09 above the national average to 0.42 above in five years."
- "Trust in the workplace aligns people around a purpose, embraces goals, and empowers collaboration."
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