Artwork

Content provided by Russel Lolacher. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Russel Lolacher or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Player FM - Podcast App
Go offline with the Player FM app!

The Disappearing Digits

11:22
 
Share
 

Manage episode 215405103 series 2402593
Content provided by Russel Lolacher. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Russel Lolacher or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The Disappearing Digits.

In this tale, Paul and Lynn buying a used computer from their son, Joe. Though comfortable with technology, computers frustrate the couple so when put in a position to have to update a software as a service (SAAS) security protection, their customer experience took an unexpected turn. The expected, turned to the unexpected as they worked to protect their computer.
Listen to their story to learn how a SAAS company failed, hiding from their customer, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.

If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca

Connect with me for more great content!

  continue reading

32 episodes

Artwork
iconShare
 
Manage episode 215405103 series 2402593
Content provided by Russel Lolacher. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Russel Lolacher or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Customer Experience Storytime host and storyteller Russel Lolacher shares the story of The Disappearing Digits.

In this tale, Paul and Lynn buying a used computer from their son, Joe. Though comfortable with technology, computers frustrate the couple so when put in a position to have to update a software as a service (SAAS) security protection, their customer experience took an unexpected turn. The expected, turned to the unexpected as they worked to protect their computer.
Listen to their story to learn how a SAAS company failed, hiding from their customer, then we will explore what were the emotional impacts from those actions and the actions or strategies you can take to move your customer relationships forward.

If you enjoy the podcast, please subscribe and share with others.
For more, go to relationshipsatwork.ca

Connect with me for more great content!

  continue reading

32 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Quick Reference Guide