Val Liberty Will Heal Your Soul, Part 2 Elevate podcast

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Val Liberty Will Heal Your Soul, Part 2

2+ y ago 38:30

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We're back with Val Liberty from Balsamic, talking about having interactions with hard customers. You know...those people you can never please. One way to combat the burnout of dealing with terrible customers over and over, Balsamiq has created a culture of trust and boundaries in their employees to empower them even in the worst of circumstances. It's worth a listen just to hear how they de-escalate and diffuse and send people off with a smile.

27 episodes

#Tech #Business #Support #Customer Support #Customer Care #Customer Experience #Colin Flanigan #Michael Labrecque-Jessen #Sarah Hatter