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EP095: Sleeping, Renting, and Driving!
Manage episode 257464460 series 1676096
Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Learn about one company's efforts to make large returns painless and simple, five ways to disrupt a common travel experience, and what we love and can't stand about the rental car industry!
Bite-Sized Delight From the Episode:
- Turn a Mistake into a Great Experience - Even when things go wrong, if you work to deliver a remarkable experience you can create a raving fan.
- When You Do the Same Things as Your Competitors, Everyone Loses - You'll stop being treated like a commodity as soon as you stop acting like one.
- Small Things Can Make a Big Difference - Improve your customer touchpoints by comparing them to the best and worst of the rental car industry.
Are You Looking for Things We Referenced? • Wayfair
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
185 episodes
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Manage episode 257464460 series 1676096
Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Learn about one company's efforts to make large returns painless and simple, five ways to disrupt a common travel experience, and what we love and can't stand about the rental car industry!
Bite-Sized Delight From the Episode:
- Turn a Mistake into a Great Experience - Even when things go wrong, if you work to deliver a remarkable experience you can create a raving fan.
- When You Do the Same Things as Your Competitors, Everyone Loses - You'll stop being treated like a commodity as soon as you stop acting like one.
- Small Things Can Make a Big Difference - Improve your customer touchpoints by comparing them to the best and worst of the rental car industry.
Are You Looking for Things We Referenced? • Wayfair
Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
185 episodes
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Similar to Experience This!
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
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1
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…
continue reading
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