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Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
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EP113: Floating, Humanizing, and Infuriating!
Manage episode 277722576 series 1676096
Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Learn about reading in darkness, servicing on video, and confusing your customers.
Bite-Sized Delight From the Episode: • Not Seeing is Experiencing - Wuguan Books in Taiwan offers an incredible retail experience by forcing customers to shop for books in the dark - a unique interaction that gets customer talking, while giving them a remarkable experience in the process. • Humanize the Customer Experience - Personalized videos and custom voice notes allow companies to create a personal connection with customers by making one-off communications the norm. • Make Errors Easy to Correct - if a customer makes a mistake, tell them and make it easy for them to correct.
Are You Looking for Things We Referenced? • “At this bookstore in Taiwan, visitors shop in the dark” - by Maggie Hiufu Wong for CNN Travel (cnn.com) • “A Surreal New Bookstore Has Just Opened in China" - by Elizabeth Stamp in Architectural Digest • Habit Nest • Experience Points - presented by Avtex
Find more links and a full transcript of the show at: http://ExperienceThisShow.com. See you next week!
185 episodes
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Manage episode 277722576 series 1676096
Content provided by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Joey Coleman and Dan Gingiss (396264), Joey Coleman, and Dan Gingiss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
Learn about reading in darkness, servicing on video, and confusing your customers.
Bite-Sized Delight From the Episode: • Not Seeing is Experiencing - Wuguan Books in Taiwan offers an incredible retail experience by forcing customers to shop for books in the dark - a unique interaction that gets customer talking, while giving them a remarkable experience in the process. • Humanize the Customer Experience - Personalized videos and custom voice notes allow companies to create a personal connection with customers by making one-off communications the norm. • Make Errors Easy to Correct - if a customer makes a mistake, tell them and make it easy for them to correct.
Are You Looking for Things We Referenced? • “At this bookstore in Taiwan, visitors shop in the dark” - by Maggie Hiufu Wong for CNN Travel (cnn.com) • “A Surreal New Bookstore Has Just Opened in China" - by Elizabeth Stamp in Architectural Digest • Habit Nest • Experience Points - presented by Avtex
Find more links and a full transcript of the show at: http://ExperienceThisShow.com. See you next week!
185 episodes
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Similar to Experience This!
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
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Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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continue reading
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…
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The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
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