316: Glenn Parker – How to Become a Positive Influence Leader and Inspire Others in CX

Fast Leader Show | Customer Experience Leadership

Content provided by Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jim Rembach, President Call Center Coach, Jim Rembach, and President Call Center Coach or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

3+ y ago 47:22

MP3•Episode home

There is no doubt that a successful organization runs on inspired and positive people. As a leader, it is your job to make sure your team members are inspired and that you are a positive influence to them. Team members that are positive can serve customers better and create a more wonderful customer experience.

In this episode of the Fast Leader Show, Glenn Parker shows us how you can have that positive influence on others. Positive influence leaders see the good in someone else. They help them become better and position them for success.

According to Glenn, there are four types of positive influence leaders:

Supportive positive influence leader
Teacher positive influence leader
Motivating positive influence leader
Role Model positive influence leader

You might be a mix of either one of them, but the most transformational one will encapsulate all of them and inspire positive change.

275 episodes

#Business #Companyculture #Customerexperience #Emotionalintelligence #Employeeengagement #Leadershipdevelopment #Leadershipskills #President Call Center Coach #Callcenter #Careers #Jim Rembach, President Call Center Coach #Jim Rembach