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Unveiling the Future of Healthcare Delivery with Dr. Scott Schell, Chief Medical Officer at Cognizant

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Manage episode 434576047 series 1457269
Content provided by Saul Marquez. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Saul Marquez or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Digital transformation in healthcare enhances patient experience and optimizes call center operations, patient financial services, and overall access to healthcare.

In this episode, Dr. Scott Schell, Chief Medical Officer at Cognizant, shares insights into how digital transformation is shaping healthcare delivery in 2024, highlighting the challenges and opportunities it presents. He delves into specific complaints and struggles related to patient experience projects and the tangible effects of AI and machine learning on providers and patients. Dr. Scott also discusses potential pitfalls in Gen AI and tips for healthcare organizations embarking on their digital transformation journey. Throughout this interview, he reflects on the importance of automation tools in alleviating staff burnout.

Tune in to gain valuable knowledge and practical advice from Dr. Schell's expertise at the intersection of healthcare, technology, and patient experience.

Resources:

  continue reading

1765 episodes

Artwork
iconShare
 
Manage episode 434576047 series 1457269
Content provided by Saul Marquez. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Saul Marquez or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Digital transformation in healthcare enhances patient experience and optimizes call center operations, patient financial services, and overall access to healthcare.

In this episode, Dr. Scott Schell, Chief Medical Officer at Cognizant, shares insights into how digital transformation is shaping healthcare delivery in 2024, highlighting the challenges and opportunities it presents. He delves into specific complaints and struggles related to patient experience projects and the tangible effects of AI and machine learning on providers and patients. Dr. Scott also discusses potential pitfalls in Gen AI and tips for healthcare organizations embarking on their digital transformation journey. Throughout this interview, he reflects on the importance of automation tools in alleviating staff burnout.

Tune in to gain valuable knowledge and practical advice from Dr. Schell's expertise at the intersection of healthcare, technology, and patient experience.

Resources:

  continue reading

1765 episodes

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