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020 - So Sorry! Anatomy of an Apology
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When? This feed was archived on December 30, 2023 19:12 (). Last successful fetch was on December 12, 2022 12:24 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 190753801 series 1457270
What makes an apology sincere and impactful ...
Terry O'Rielly - When Brands Apologize
Phyllis Pollack - On Apology
Guy Winch - 5 Ingredients of an Effective Apology
The Three Apologies analyzed
Have you ever hear a really great apology? Tell us about it @overconflict
47 episodes
Archived series ("Inactive feed" status)
When? This feed was archived on December 30, 2023 19:12 (). Last successful fetch was on December 12, 2022 12:24 ()
Why? Inactive feed status. Our servers were unable to retrieve a valid podcast feed for a sustained period.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 190753801 series 1457270
What makes an apology sincere and impactful ...
Terry O'Rielly - When Brands Apologize
Phyllis Pollack - On Apology
Guy Winch - 5 Ingredients of an Effective Apology
The Three Apologies analyzed
Have you ever hear a really great apology? Tell us about it @overconflict
47 episodes
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