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Why building the right company culture is key to building a great experience for your customers with Moneyou CEO
Manage episode 292128698 series 2924033
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During today's episode, we explore with Bas Boelhouwers, CEO at Moneyou the importance and role that your company culture plays in delivering customer experiences focused on solving your customer's problems.
We'll explore:
- What Moneyou defines as a good customer experience
- How to build customer empathy into your organisation
- The role of customer feedback in driving your digital experience roadmap
- How banking should approach the challenge of building a customer-first approach
- The challenge of adopting new marketing technology
To get in touch with future questions or to be interviewed for a future episode, email info@ratiofs.com or visit us at www.ratiofs.com
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