The Chief Customer Officer Role in Media, With Robert Bridge of Telegraph Media Group - CB39

The Chief Customer Officer Human Duct Tape Show

Content provided by Jeanne Bliss. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeanne Bliss or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

7+ y ago 38:52

MP3•Episode home

Media is a business vertical that is beginning to engage Customer Experience Leaders. The New York Times has a leader of Customer Experience (who we will soon be interviewing), and I was pleased to see that the UK is also embracing this role.

Robert Bridge is the Chief Customer Officer of Telegraph Media Company. A role which he came to after many years building up to this role from digital roles across multiple industries, including Yahoo.

We discussed the importance of clarifying what the role means and how Robert was a part of defining his role and responsibilities and how his role got expanded as part of the interviewing process.

Robert, like many emerging CCO’s runs many parts of the customer experience, in addition to leading business transformation efforts

247 episodes

#Bliss #Customer #Customerexperience #Jeanne Bliss #MBA #Leadership #Business #CCO #The Office