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Confronting Admin Staff With a Choice: Showing Gratitude to Patients.
Manage episode 400770435 series 2701386
Patients are often treated as inconvenient obstacles. That's not okay with me.
Patient burnout in today's healthcare culture is like cancer. It is slowly growing in every community around the country.
It attaches itself to overworked, stressed out, burned out, 'I'll get to that later,' 'Can I have your name' medical practices across America.
You'll know it has infected your practice when you hear phrases like that. Until one day, you look up, overhear, or like the Terminator, become self-aware of your workplace and realize just how important it is to show gratitude for your patients. Patients can be fickle customers.
We're emotional. We're needy. We're indifferent. And, sometimes, we're happy to be here. Visiting your Practice is our choice. Every patient is a customer. Every customer has a choice. They vote today with their feet and their wallets. If you don't care, they'll leave, and they'll send one last souvenir in the form of an online review.
The Choice Is Where You Start.
© Concierge Medicine Today, LLC. ("CMT") All rights reserved.
Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.
328 episodes
Manage episode 400770435 series 2701386
Patients are often treated as inconvenient obstacles. That's not okay with me.
Patient burnout in today's healthcare culture is like cancer. It is slowly growing in every community around the country.
It attaches itself to overworked, stressed out, burned out, 'I'll get to that later,' 'Can I have your name' medical practices across America.
You'll know it has infected your practice when you hear phrases like that. Until one day, you look up, overhear, or like the Terminator, become self-aware of your workplace and realize just how important it is to show gratitude for your patients. Patients can be fickle customers.
We're emotional. We're needy. We're indifferent. And, sometimes, we're happy to be here. Visiting your Practice is our choice. Every patient is a customer. Every customer has a choice. They vote today with their feet and their wallets. If you don't care, they'll leave, and they'll send one last souvenir in the form of an online review.
The Choice Is Where You Start.
© Concierge Medicine Today, LLC. ("CMT") All rights reserved.
Disclaimers: All content presented here is for general information purposes only. It is NOT intended to provide medical, legal, professional, accounting or financial advice. No warranties or guarantees are assumed or implied and user(s) releases Concierge Medicine Today, LLC, its agents, representatives, affiliated brands/companies and/or guests from all damages, liability and/or claims. Be advised, some references, companies, individuals, products, services, resources and/or links may be out-of-date. Concierge Medicine Today, LLC does not update content past its release date. User(s) assume all risk and liability with any use of the content as well as third party links. Concierge Medicine Today, LLC., has no formal peer review and, therefore, cannot guarantee the validity of information and/or content contained on its web sites, podcasts, and/or all content it produces or releases. While some of our speakers may be licensed Physicians, they are not your Physician. Please consult your Physician related to anything you may have read or heard or have questions about or call 911. The views, thoughts, and opinions expressed are the speaker’s own and do not necessarily represent the views, thoughts, and/or opinions of Concierge Medicine Today, LLC. The "Concierge Medicine Today, LLC" ("CMT") name and all forms and abbreviations are the property of its owner and its use does not imply endorsement of or opposition to any specific organization, product, or service. Additional disclaimers, releases, terms of use and conditions apply also to the production and/or use of this content, https://conciergemedicinetoday.org/tcpp/.
328 episodes
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