Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
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Rav Dhaliwal, ex-head of Slack’s EMEA Customer Success on: How to Measure, Align and Drive Value through Customer Success
Manage episode 290497986 series 2805702
Content provided by Anita Moorthy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Anita Moorthy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
- [01:13] - What is customer success and what is it not?
- [06:32] - How do you align an organization to make customer success everyone’s business?
- [19:20] - When is the right time to introduce usage telemetry and analytics in an organization?
- [20:58] - How do you hire the customer success leader?
- [25:13] - What should your customer success organization should be based upon? [26:55] - How do you set up Customer success metrics or incentive system?
- [31:33] - How do you structure CS teams to align with the farming/account expansion vs purely engagement and customer satisfaction?
- [37:15] - What are the common mistakes companies make when it comes to customer success?
Links:
Resources recommended
The InSide Scoop - Podcast on tools and technology
Creating Customer Success - Podcast by Daniel Cattini and Alex Truman
Customer Success - Book by Dan Steinman, Nick Mehta and Lincoln Murphy
92 episodes
Share
Manage episode 290497986 series 2805702
Content provided by Anita Moorthy. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Anita Moorthy or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
- [01:13] - What is customer success and what is it not?
- [06:32] - How do you align an organization to make customer success everyone’s business?
- [19:20] - When is the right time to introduce usage telemetry and analytics in an organization?
- [20:58] - How do you hire the customer success leader?
- [25:13] - What should your customer success organization should be based upon? [26:55] - How do you set up Customer success metrics or incentive system?
- [31:33] - How do you structure CS teams to align with the farming/account expansion vs purely engagement and customer satisfaction?
- [37:15] - What are the common mistakes companies make when it comes to customer success?
Links:
Resources recommended
The InSide Scoop - Podcast on tools and technology
Creating Customer Success - Podcast by Daniel Cattini and Alex Truman
Customer Success - Book by Dan Steinman, Nick Mehta and Lincoln Murphy
92 episodes
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Similar to The European Startup Show
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Each week, Another Bite breaks down the latest and greatest pitches from Shark Tank. It's practical business advice delivered in a fun way. All the substance of an HBR article, but fun. Hosted by Jorie Munroe, Ariel Boswell, and Jon Dick.
…
continue reading
Interesting stories from today’s franchisors and entrepreneurs.
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
The Partnership Economy explores the power of partnerships through candid conversations and stories with industry leaders. Our hosts, David A. Yovanno, CEO and Todd Crawford, Co-founder, of impact.com, unpack the future of partnerships as a lever for scale and an opportunity to put the consumer first.
…
continue reading
Where real startup founders pitch to real investors—for real money. Forget everything you think you know about the world of venture capital. Host Josh Muccio takes listeners behind closed-doors and into the room where deals are made. Part of the Vox Media Podcast Network.
…
continue reading
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
…
continue reading
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…
continue reading
A unicorn is a magical creature shrouded in mystery known for its ability to make the impossible possible. In modern times, the word “unicorn” has come to mean something intrinsically valuable and difficult to obtain, whether that be a business with a $1 billion dollar valuation, or the love of a special someone. On Zero to Unicorn, we’ll hear directly from the Kaeding family as they recount their history of founding and operating Norhart, a unicorn-level business in the construction industr ...
…
continue reading
The Greatness Machine is on a Quest to Maximize the Human Experience! Join Award Winning CEO and Author, Darius Mirshahzadeh (pron. Mer-shaw-za-day), as he interviews some of the greatest minds in the world―turning their wisdom and experience into learnings and advice you can use in your life so that you can level up and create greatness. Join Darius as he goes deep with guests like: Moby, Seth Godin, Gabby Reece, Amanda Knox, UFC Ring Announcer Bruce Buffer, Former FBI Negotiator Chris Voss ...
…
continue reading
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