It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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Converge Customer Experience and Digital to Thrive in 2021 with Mazen Ghalayini
Manage episode 285905075 series 1431492
Content provided by Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
From the conversation, please find links to the following content:
- Mazen's CMSWire Article: Converge Customer Experience and Digital to Thrive in 2021
- West Monroe's Quarterly Executive Poll - 2021 Q1
- West Monroe POV: The promise of agile, multidisciplinary teams is real
We would love to hear your thoughts on your own trends or predictions for 2021, or how your organization is positioning itself to thrive this year. Email us at thisiscx@westmonroe.com or message us via social:
- Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/
- Mazen Ghalayini: @MazenGhalayini, https://www.linkedin.com/in/mazenghalayini/
If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.
63 episodes
Share
Manage episode 285905075 series 1431492
Content provided by Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Mike Manfredo and Paul Hagen, Paul Hagen, and Mike Manfredo or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
From the conversation, please find links to the following content:
- Mazen's CMSWire Article: Converge Customer Experience and Digital to Thrive in 2021
- West Monroe's Quarterly Executive Poll - 2021 Q1
- West Monroe POV: The promise of agile, multidisciplinary teams is real
We would love to hear your thoughts on your own trends or predictions for 2021, or how your organization is positioning itself to thrive this year. Email us at thisiscx@westmonroe.com or message us via social:
- Mike Manfredo: @mmanfredo0528, https://www.linkedin.com/in/michaelmanfredo/
- Mazen Ghalayini: @MazenGhalayini, https://www.linkedin.com/in/mazenghalayini/
If you enjoyed this episode, please consider rating and reviewing the podcast. We’d love to hear your feedback. You can also subscribe to the podcast on iTunes or Spotify.
63 episodes
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Similar to This Is CX
It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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continue reading
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…
continue reading
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continue reading
Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
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