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Orchestrating a Value Journey that Ensures Customers Get the Most Out of Your Product ft. Ahmed Quadri
Manage episode 376818560 series 3373995
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Customer experience is more than just using the product. Every interaction with a customer is a touchpoint that can influence your relationship with them.
Don't let your customers fall through the cracks.
Ahmed Quadri, CCO at Heap, joins Josh Schachter, CEO of UpdateAI, to discuss how they navigate the value journey at Heap to maximize the value and relationship customers get.
Josh and Ahmed also discuss
- Expanding existing customer base
- Using data-driven health scores to make customer data actionable
- Conducting a deal readiness assessment during the pre-sale cycle
- Identifying and solving red flags in the deal
- Aligning teams to ensure continuity in the value journey
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