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The Consultant's Secret for Improving Customer Success ft. Jeff Kushmerek (Infinite Renewals)
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Customer Success, in hindsight, is a long-term renewal strategy.
Watch the uncut BTS & BS on our YouTube channel - https://youtu.be/Hyk_jL3i0u0
Join Josh Schachter, Kristi Faltorusso, Jon Johnson & Mickey Powell as they chat with Jeff Kushmerek, Founder of Infinite Renewals. Jeff helps startups improve their customer success strategy.
Episode Highlights
- Consultants reset expectations and provide better advice
- Lack of customer engagement may lead to customer loss
- Need for diverse perspectives and engagement with a broader range of customers
- Challenge of managing underperforming employees
- Learn from successful customer success companies
- Consultants versus Executive Leadership
... and, a lot of BS
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