649 Aportio: The AI-Powered Email and Alert Management Game-Changer for MSPs

Uncle Marv's IT Business Podcast

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13d ago 18:39

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Aportio Technologies is an IT service management startup that offers an AI-powered email and alert management plugin called Inbox Agent. The plugin is designed to help service desk agents work more efficiently by automating mundane tasks, categorizing requests, prioritizing them, and pre-assigning actions based on predefined rules.

The idea behind Aportio stemmed from Scott Green's experience as the CEO of an MSP, where he witnessed the challenges faced by service desk agents. He realized that by automating repetitive tasks, agents could have more time to focus on providing exceptional customer service, akin to "singing" to customers.

Inbox Agent is unique in several ways:

It is specifically designed for Managed Service Providers (MSPs) and integrates with popular Professional Services Automation (PSA) tools.
It handles both user emails and system-generated alerts, ensuring a comprehensive solution.
Its pre-trained AI model has a high degree of accuracy in categorizing requests out of the box.
The AI-based categorization enables the creation of automated actions to solve problems faster and more efficiently.
It can handle simple to complex use cases, making it a versatile solution.

Aportio's origins lie in Scott Green's extensive experience in the MSP industry, spanning over 40 years. He recognized the need for innovation and decided to create a solution that addresses the challenges faced by service desk agents.

While Aportio is a relatively new player in the US market, having started in New Zealand and Australia, its proven track record and scalable architecture make it a compelling choice for MSPs seeking to streamline their service desk operations.

Key Takeaways

Aportio's Inbox Agent automates mundane tasks for service desk agents, freeing up their time for better customer service.
The AI-powered plugin categorizes requests, prioritizes them, and pre-assigns actions based on predefined rules.
Inbox Agent is designed specifically for MSPs and integrates with popular PSA tools.
Aportio's solution is proven, secure, and scalable, with a presence in multiple AWS regions.
The company's origins stem from the founder's extensive experience in the MSP industry.

Links from the show

Website: https://www.aportio.com/

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Host: Marvin Bee

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License Code: 7X9F52DNML - Date: January 1st, 2024

316 episodes