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Episode 5 - Voice of the Customer with Tyson Goeltz Reasonable Expectations & Trust
Manage episode 277441687 series 2797392
Content provided by BPA Quality. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BPA Quality or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Tim, whom he found on taskrabbit.com...hit Tyson up if you need help. On the downside, Tyson continues to struggle with his local Austin, TX Mazda dealership, who can't seem to communicate well, and deliver that consistent expectation that Tyson wants. Take a listen, and see if you feel the same about companies setting and managing expectations well!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
5 episodes
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Manage episode 277441687 series 2797392
Content provided by BPA Quality. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by BPA Quality or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.
In episode five of the Voice of the Customer, we talk to Tyson Goeltz, who spreads the gospel about setting expectations, managing them, and delivering on those expectations. After a tragic, but very "national lampoon vacation handyman moment," he was rescued by a fantastic contractor named Tim, whom he found on taskrabbit.com...hit Tyson up if you need help. On the downside, Tyson continues to struggle with his local Austin, TX Mazda dealership, who can't seem to communicate well, and deliver that consistent expectation that Tyson wants. Take a listen, and see if you feel the same about companies setting and managing expectations well!
https://bpaquality.com/contact-center-quality-assurance-best-practices/voice-of-the-customer-podcast/
5 episodes
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Similar to Voice of the Customer
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
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continue reading
Welcome to the What’s Next! Podcast. I’ve met so many brilliant people as I traveled the globe and have had some fascinating conversations that I’ve wished had been recorded so I could share them with you - this podcast was a way for me to recreate those moments and let you in on some fantastic insights. My current conversations center around one objective: what's next for companies and individuals as they look to innovate and grow. I hope these conversations inspire you as much as they have ...
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continue reading
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…
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continue reading
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continue reading
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…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
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…
continue reading
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