How to manage your business clients better
Manage episode 356464268 series 2986097
As business owners and freelancers, we rely on our client relationships to make a living. But managing them can sometimes be a struggle. In this episode, Mike and Leanna discuss defining your ideal client, setting expectations and having emergency protocols in place, and how to deal with difficult clients.
You’ll learn:
- That defining a target market is essential for successful client relationships [5:53]
- The importance of doing intro calls to learn about a new client’s values [14:47]
- Why you should set boundaries and expectations when you have a business relationship with a friend [18:00]
- The idea of a client relationship as a bank account [19:40]
- That having protocols for yourself and your business is helpful for when stressful situations arise [24:09]
- Leanna’s strategy for dealing with a client conflict: leave money out of it [26:48]
- Mike’s strategy for dealing with a client conflict: control the quality of your work [28:36]
- That having protocols and systems in place can help you objectively reflect on a conflict [33:09]
Show notes: https://bettermental.fm/episodes/manage-business-clients
Chapters
1. How to manage your business clients better (00:00:00)
2. That defining a target market is essential for successful client relationships (00:05:53)
3. The importance of doing intro calls to learn about a new client’s values (00:14:47)
4. Why you should set boundaries and expectations when you have a business relationship with a friend (00:18:00)
5. The idea of a client relationship as a bank account (00:19:40)
6. That having protocols for yourself and your business is helpful for when stressful situations arise (00:24:09)
7. Leanna’s strategy for dealing with a client conflict: leave money out of it (00:26:48)
8. Mike’s strategy for dealing with a client conflict: control the quality of your work (00:28:36)
9. That having protocols and systems in place can help you objectively reflect on a conflict (00:33:09)
19 episodes