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[131] Why You Should Build a Strong Culture in an MSP Business
Manage episode 362672867 series 1170577
In this episode, Richard talks to Simon Heath, a director at The Final Step. They’re a long-established MSP based in London, supporting time-poor business owners with a white glove IT service.
Simon tells Richard how he transitioned from the world of acting into the MSP space, all about the kind of work they do at The Final Step and how they find clients.
Richard and Simon discuss the importance of a strong company culture and how the pandemic strengthened their own culture and values. Plus, Simon shares his advice on how MSP owners can build a good culture of their own.
Simon also explains the SuperOps awards process, why he thinks The Final Step won the “MSP with the Best Work Culture” award, and why he’d recommend entering an awards competition to any MSP owner. He also shares openly about the challenges and successes of running a business, and what he thinks is next for the IT sector.
Mentioned in This Episode
- IT Nation Evolve
- Bob Burg The Go Giver
- Gazelle management strategy
- Traction management strategy
- IT Nation
- Kim Scott – Radical Candor
- Michael E Gerber: The EMyth Revisited
- L David Marquet: Turn the Ship Around
Mentioned in this episode:
Get MSP Insights every Tuesday
Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.
193 episodes
Manage episode 362672867 series 1170577
In this episode, Richard talks to Simon Heath, a director at The Final Step. They’re a long-established MSP based in London, supporting time-poor business owners with a white glove IT service.
Simon tells Richard how he transitioned from the world of acting into the MSP space, all about the kind of work they do at The Final Step and how they find clients.
Richard and Simon discuss the importance of a strong company culture and how the pandemic strengthened their own culture and values. Plus, Simon shares his advice on how MSP owners can build a good culture of their own.
Simon also explains the SuperOps awards process, why he thinks The Final Step won the “MSP with the Best Work Culture” award, and why he’d recommend entering an awards competition to any MSP owner. He also shares openly about the challenges and successes of running a business, and what he thinks is next for the IT sector.
Mentioned in This Episode
- IT Nation Evolve
- Bob Burg The Go Giver
- Gazelle management strategy
- Traction management strategy
- IT Nation
- Kim Scott – Radical Candor
- Michael E Gerber: The EMyth Revisited
- L David Marquet: Turn the Ship Around
Mentioned in this episode:
Get MSP Insights every Tuesday
Every Tuesday I share my thoughts on the business of IT with you, the Managed Services community. Thousands of Managed Service Providers already subscribe to MSP Insights. It’s easy to sign up, easy to cancel. MSP Insights is basically a short email from me, every Tuesday without fail, with advice on growing your IT business, plus cool resources I’ve found, discovered or starting exploring that week. It’s kind of like my diary of cool things, and often includes articles or books I’ve read, tools I’ve discovered, and events I think you’d be interested in, often sent to me by my friends and TubbTalk podcast guests. So, if that sounds fun, a short, tiny bite of MSP goodness every Tuesday, and you’d like to try it out, just go to https://go.tubb.co/tuesday, drop in your email and you’ll get the very next one.
193 episodes
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