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Bonus Material: Customer Service (Part 2 of 2)
Manage episode 122102187 series 99910
Enjoy this bonus material and the Good to Know Podcast will return 2-2-16 for an all new season!
0:50 Introductions
1:03 Skills that make a good customer service rep
1:46 How to effectively address mistakes mending relationships versus fixing problems
3:57 The customer is always right; true or false?
5:12 Managing the dual roles of sales and customer service
6:22 Challenges and advantages of a blended background
66 episodes
Manage episode 122102187 series 99910
Enjoy this bonus material and the Good to Know Podcast will return 2-2-16 for an all new season!
0:50 Introductions
1:03 Skills that make a good customer service rep
1:46 How to effectively address mistakes mending relationships versus fixing problems
3:57 The customer is always right; true or false?
5:12 Managing the dual roles of sales and customer service
6:22 Challenges and advantages of a blended background
66 episodes
All episodes
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