Best Call Center Outsourcing Podcasts (2024)

1
Tech Your Business Podcast by Peter Banigo. An Outsourcing Operations Overseas with Richard Blank. 53:46

4d ago53:46

53:46

Tech Your Business A weekly podcast simplifying & amplifying tech trends and innovations for Business owners overwhelmed by Technology. In this episode of the Tech Your Business podcast, Peter Banigo chats with Richard Blank, CEO of the Costa Rica Call Center, about outsourcing operations like sales, customer service and back office support. Show #…

1
Adapting to the Future of Contact Center Outsourcing- Lessons Learned for All 29:00

5d ago29:00

29:00

Send us a Text Message. The contact center industry is evolving, and with that evolution, contact centers of all types are starting to learn valuable lessons. In this episode, we'll dive into how the BPO landscape is changing, what these changes mean for customers, and the latest AI tools you should be asking for in your outsourcing RFPs. Don’t let…

1
The Adaptive Executive Podcast by Greg Ballard. A Positive Call Centre Culture with Richard Blank. 28:19

3d ago28:19

28:19

Your host, Greg Ballard, talks with Richard Blank of Costa Rica's Call Center. Costa Rica's Call Center is a state of the art BPO Telemarketing outsource company that personally trains call centers across Central America. They are bilingual and professionally trained and they can do the same for your staff. https://youtu.be/nDFhRVW3XXc?si=XhLnezaxH…

1
The Teatime with Miss Liz Podcast. Enjoying a hot cup with our Costa Rican expat guest Richard Blank 1:00:33

5d ago1:00:33

1:00:33

Miss Liz Serves a different T-E-A with a humanitarian mission approach. Miss Liz page is to share and promote all fundraising events and to bring awareness to services who support her vision on making a difference with one cup of a tea at a time. IMMERSE YOURSELF IN THE ENLIGHTENING WORLD OF REAL-LIFE T.E.A (TEACHING EDUCATIONAL AWARENESS) AS WE SA…

1
The Talkspan Podcast by Palindrome Communications. Empathy, digital marketing & call centers with Richard Blank. 38:52

9d ago38:52

38:52

Palindrome -Let's talk about the future of blogs for businesses. Over 20 Years Of Combined Experience In Research-Driven Writing. https://youtu.be/f_dmjjBj_Yo?si=153j8EWKCjC5v4HR We have a proven methodology for research which includes using a network of advisors, carrying out surveys, using technology tools, and referring to some of the latest rep…

1
Think a Neurodiversity Journey. Take A Leap & Transform through the art of speech with Richard Blank 1:01:23

16d ago1:01:23

1:01:23

My name is Joseph K Muscat and my purpose is to bring you through a journey of Neurodiversity awareness and skillsets in the workplace and with entrepreneurs. This is all about transforming our mindset, finding purpose, discovering our superpowers, setting clear goals and creating solutions that will increase productivity and profitability by becom…

1
The Swamp Talk Podcast. An awesome vintage pinball machine collector in Costa Rica joins the show! 1:21:40

19d ago1:21:40

1:21:40

Hosted by the Dillon Street Boys (Sean Miller & Corey Busch, and Bret), three buds from the swamps of Brattlebrook who had a couple of drinks, and made a podcast. Hear about stupid people doing stupid things, facts about things you didn't know, things you don't care to know, but now you do. The boys have also started to invite other guests to join …

1
Everything We Learned from Starting An AI CX Company - OttoQa 20:16

22d ago20:16

20:16

Send us a Text Message. Join us as we dive into the journey of founding and growing OttoQa, a cutting-edge AI-powered Customer Experience (CX) company. In this episode, we'll share our firsthand experiences, lessons learned, and the challenges we faced in building a fully automated QA platform. Discover the strategies and insights that helped us in…

1
The Successful Quitters podcast. North American telemarketing style in Central America with Richard Blank. 52:29

24d ago52:29

52:29

"AN AMERICAN SUCCESSFULLY TELEMARKETING FROM LATIN AMERICA" Interview w/ Richard Blank WHO IS A "SUCCESSFUL QUITTER"? An individual that has overcame obstacles and quit the bad to become successful in their arena. https://youtu.be/hMEUKX-aZbg As an entrepreneur, I have found myself looking for support in different podcasts. Some of my toughest mome…

1
Street Smart Business Leaders Podcast. Understanding virtual consumers mindset with Richard Blank. 1:24:52

29d ago1:24:52

1:24:52

Street Smart Business Leaders Podcast. Understanding virtual consumers mindset with Richard Blank. On Street Smart Business Leaders, your host, Michon Ellis, encourages entrepreneurs and business leaders to share their expertise and stories of adjusting to ever-evolving consumer habits. We cover topics like business challenges, client success stori…

1
Transformative Leadership: Harnessing AI and EQ for Better Customer Interactions: Thomas Paley 59:31

1M ago59:31

59:31

In this episode of "First Contact: Stories of the Call Center," Christian Montes interviews Thomas Paley, Director of Corporate Telecommunications and Contact Center Services at Hilton Grand Vacations. Thomas discusses his leadership philosophy, highlighting the importance of emotional intelligence, team empowerment, and soft skills. He also explor…

1
Strategic Business Advisors Podcast. A nearshore outsourcing conversation with a game changer Richard Blank. 45:57

1M ago45:57

45:57

Strategic Business Advisors By Cary Prejean Conversations with business owners, business coaches and other thought leaders in industry to discover what they’re seeing in business in terms of: Recurring problems/breakdowns and solutions used to address them. Best practices in their business New trends/technology emerging in business https://youtu.be…

1
Strategic Advisor Board Podcast. Energy of Business Moments Ep230 with special guest Richard Blank. 27:31

1M ago27:31

27:31

Listen to some of the world foremost thought leaders. Learn their wins, losses, struggles, triumphs, and success stories that contributed to building their business empire. Welcome to SAB Podcasts Get cutting-edge business news, tips, tricks, and trends from the biggest, brightest, and most innovative people in business. The SAB Podcast takes you a…

1
Zaire Ukuu Presents: Speak Your Peace Podcast. Episode: "Higher Level Mentality" with Richard Blank 1:17:45

1M ago1:17:45

1:17:45

Once born into existence, everything begins and ends with YOU. So, let's begin this journey to develop your best YOU. https://youtu.be/nQ12KRb5FGw?si=WeMEOcoNxlQVyx53 1. Interpersonal Communication Conflict Management Strategy 2. Phonetic Micro Expression reading for mastering verbal tell signs. 3. The Famous Buffer-Boomerang Technique Advanced tel…

1
Snack 'N Learn podcast. The Profit Concierge with Richard Blank. A Call Center Guru 37:40

1M ago37:40

37:40

https://youtu.be/O6ayksYkwKM?si=4iandqsMp04DlGHT https://youtu.be/-eU4zIc8Bfw Pam Prior, the Entrepreneur's CFO Quarterback; Radio Host; CEO of Priorities Group, Inc.; and #1 Bestselling Author of "Your First CFO: The Accounting Cure for Small Business Owners" Pam Prior, Keynote Speaker, Host of the "Cash Flow" Podcast Awesome Podcast GUEST (Servin…

1
"Shine Like The Sun" rock song by Igni Ferroque. Featuring Garry Gary Beers INXS bassist. 5:00

1M ago5:00

5:00

Garry Gary Beers INXS bassist performance video. "Shine Like The Sun" rock song by Igni Ferroque. A podcast interview combined with the strong curiosity of a proud member of my favorite band INXS brought me to ggbbasses.com. After carefully navigating the site, one section offered to “HIRE GARRY!” on a track. Naturally, I was very interested in all…

1
Mastering QA: Crafting the Perfect Contact Center Quality Assurance Forms 25:28

2M ago25:28

25:28

Send us a Text Message. What if you could transform your call center’s efficiency and agent performance overnight? This episode guarantees you’ll walk away with actionable insights on crafting the ultimate QA forms for both voice and chat channels. We’ll guide you on defining the crucial goals for your QA forms, such as enhancing agent performance,…

1
BPO Excellence: Employee Retention, Engagement, and a People-First Mindset: John Coulter 48:37

2M ago48:37

48:37

In this podcast episode, we sit down with John Coulter, Vice President of Call Center Outsourcing Services at Five Star Call Centers. With over a decade of experience in the industry, John has been a trailblazer in transforming call centers into key drivers of business growth and customer loyalty. He shares his journey from starting on the phones t…

1
Business Uncensored. A Small Business Chronicles podcast. Linguistics and Pinball with Richard Blank 33:05

2M ago33:05

33:05

Business Uncensored is a podcast in which host Ryan Sherrer talks about the less conventional aspects of entrepreneurship and personal growth. With a background that challenges the typical business talk, Ryan brings real stories and practical advice from a mix of guests. Tune in for unfiltered conversations and ideas for succeeding in business your…

1
How You Can QA Contact Center Calls Using ChatGPT (Desktop) 16:04

2M ago16:04

16:04

Send us a Text Message. In this ACG episode, we dive into the transformative impact of AI on customer service QA. Hosted by Tom Laird, the CEO of Expivia Interaction Marketing Group and OttoQa, this session explores how ChatGPT and Claude 3 enhance call analysis and agent performance monitoring. Discover effective system prompting and its role in r…

1
The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank 51:33

2M ago51:33

51:33

The Science of CX podcast. Key Takeaways Into More Productive Customer Engagements with Richard Blank The Science of CX is a groundbreaking new weekly podcast developed to address the millions of businesses that need to learn techniques to compete better in today’s business landscape, by using CX as the cornerstone of a new strategy. Getting to kno…

1
Exposed: The Unvarnished Truth About AI Deployment in Contact Centers 22:41

2M ago22:41

22:41

Send us a Text Message. Are you overwhelmed by the relentless push to overhaul your contact center with AI? Let's clear the air about the real impact of AI in this industry. My recent talks reveal a surprising fact: many companies are not rushing into AI as believed. In reality, few have a detailed plan or have started implementation. Join me in a …

1
Will Auto QA Platforms End the Era of Traditional CX Analytics? 19:22

3M ago19:22

19:22

Send us a Text Message. Tune into our latest ACG podcast episode, "Will Auto QA Platforms End the Era of Traditional CX Analytics?" where we dive into the world of customer experience analytics. We’ll explore and compare the tools and techniques behind both Auto QA platforms and traditional analytics methods. This friendly chat is packed with insig…

1
Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer 1:01:08

3M ago1:01:08

1:01:08

Join us for an enlightening discussion with Jay Baer, a pioneer in customer experience and digital marketing, now turned tequila influencer. This episode explores pivotal themes shaping the future of customer service and business strategy. Jay offers a wealth of knowledge and practical advice on accelerating business responsiveness, leveraging empa…

1
Tips to Disrupt your Service Desk with Technology and Tactics 47:50

3M ago47:50

47:50

Send us a Text Message. Join Tom in this insightful podcast episode recorded at the HDI Philly event held at Princeton University. Delve into groundbreaking strategies and cutting-edge technologies, including AI, to revolutionize your service desk operations. Drawing from his leadership at Expivia, where he expanded the team to over 600 professiona…

1
Remarkable People Podcast. A Sales Masterclass on Communication and soft skills with Richard Blank 54:02

3M ago54:02

54:02

Everyone loves a great story, to be inspired, and to be given the tools and knowledge they need to succeed. Welcome to the Remarkable People Podcast! (RPP) “Listen. Do. Repeat. For Life!” https://youtu.be/DtA4s3MVSTY EPISODE OVERVIEW: This week’s episode is different than our normal episodes. Instead of focusing on our guests personal journey and s…

1
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast 56:21

4M ago56:21

56:21

Tune in as we sit down with Josh Feast, the innovative mind behind Cogito, to discuss the transformative impact of technology on human emotions and connections within the fast-paced world of call centers. Josh shares invaluable insights into the development and application of AI and real-time guidance systems, the essence of effective leadership in…

1
Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre. 1:02:10

4M ago1:02:10

1:02:10

Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head tra…

1
Operation Alpha Podcast by Michael Lee with Richard Blank. 39:06

5M ago39:06

39:06

Everybody has ideas, but not everybody can execute them. Operation Alpha Podcast by Michael Lee with Richard Blank. Operation Alpha is a show about people scaling businesses, making customers happy, running operations, and grind like no other. Tune in to listen to some interesting stories. Everybody has ideas, but not everybody can execute them. Op…

1
Unlocking the Power of Prompts: Enhancing CX QA with Proven Strategies 32:03

5M ago32:03

32:03

Send us a Text Message. Dive into the transformative journey of OttoQa, where we've uncovered the profound impact of prompts in elevating customer experience (CX) quality assurance (QA) processes. This podcast (taken from a Linkedin Live Event) brings the insights and methodologies from our extensive experience directly to you, focusing on the art …

1
Creating an AI Roadmap for Your Contact Center from the Ground Up! 46:40

5M ago46:40

46:40

Send us a Text Message. This podcast is based on the presentation I delivered in Miami at the "CX Under the Sun Event" to more than 100 CX professionals who are just beginning their journey with CX AI transformation. During the presentation, I share my views on what is considered "real" regarding AI in the current market, what to be cautious about,…

1
Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III 52:31

5M ago52:31

52:31

This is episode 1, Season 5 of First Contact Podcast: Stories of the Call Center! We're thrilled to bring you an incredible journey into the heart of customer service, with our special guest, Francis, a visionary leader with over 30 years of groundbreaking experience in the contact center industry. Transforming Contact Centers through Servant Leade…

1
Not Quite After Midnight guest Richard Blank Costa Rica's Call Center 52:43

5M ago52:43

52:43

Not Quite After Midnight guest Richard Blank Costa Rica's Call Center By Bil Hatch This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musi…

1
2024 CX, AI, and Contact Center Predictions 29:33

5M ago29:33

29:33

Send us a Text Message. As we step into 2024, the realms of Customer Experience (CX), Artificial Intelligence (AI), and contact centers are poised at the brink of transformative change. Let's explore the exciting, realistic predictions that are shaping the future of these industries. These are part prediction and part wish list for what I would lik…

1
The Network of Awareness Podcast. Special guest Richard Blank's "Unconditional Salvation" with a bang. 2:01:33

6M ago2:01:33

2:01:33

Meet ORRA, a Podcaster, truth-seeker & visionary who understands that recognizing the presence of truth is essential to our awareness of the world we inhabit. The Network of Awareness offers listeners an authentic opportunity for critical thinking.Discussing Social, Spiritual & Self - Awareness with a Common-sense approach towards the challenging t…

1
Mindfully Integrative podcast B2C sales guest Richard Blank Costa Ricas Call Center 21:17

6M ago21:17

21:17

Importance Of Empathy For Self & Others. Mindfully Integrative Podcast, Overall we are here to help highlight Inspirational & Successful people who have found mindful investor ways to help themselves achieve optimal integrative wellness. Mindfully Integrative is a podcast discussing all things with Mindfully incorporating Integrative Functional Hea…

1
Inside the Contact Center Evolution: Insights from John Coulter of Five Star Call Centers 16:19

7M ago16:19

16:19

Send us a Text Message. Join me, Tom Laird, and John Coulter from Five Star Call Centers, as we journey into a conversation on "Advice from a Call Center Geek." 🔍 Key Highlights: 𝟮𝟬𝟮𝟰/𝟮𝟬𝟮𝟱 𝗢𝘂𝘁𝗹𝗼𝗼𝗸: What does the horizon look like for contact centers in the next two years? We're discussing trends, challenges, and opportunities that await! 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆…

1
AI Tools in CX: The Truth about ROI 23:15

7M ago23:15

23:15

Send us a Text Message. This podcast episode of "Advice from a Call Center Geek", titled "AI Tools in CX: The Truth about ROI," delves into the practical aspects and return on investment (ROI) of AI technologies in the context of contact centers. It critically examines various AI tools like large language model chatbots, analytics, agent assist, an…

1
The Digital Entrepreneur Show. Elevate with MarginBusiness. Scale a B2B telesales call center with Richard Blank 30:09

7M ago30:09

30:09

The Digital Entrepreneur Show. Elevate with MarginBusiness. Scale a B2B telesales call center with Richard Blank Leading the Way in E-commerce Localization. MarginBusiness is not just an agency but a pioneer in e-commerce localization, guiding businesses to extend their reach beyond Amazon.com into the lucrative markets of Europe and the UK. Elevat…

1
Navigating the Technology Maze for Small Contact Centers: A Practical Guide 24:59

7M ago24:59

24:59

Send us a Text Message. Welcome back to "Advice from a Call Center Geek," the podcast dedicated to enhancing your contact center operations! In today's episode, we dive into the often confusing world of technology for small contact centers. With the holiday season approaching and AI becoming a buzzword, we aim to clarify and simplify your tech choi…

1
Listening with Leaders podcast. Creating a B2B Sales Training Environment with Richard Blank 20:50

8M ago20:50

20:50

Learn How Successful Leaders Listen, Problem-Solve, and Manage Conflicts. Listening with Leaders podcast audience are not newbies. They're experienced business leaders ready for their next phase of massive growth. Your host, Doug Noll, talks with the Founder and CEO of Costa Rica's Call Center, Richard Blank. Costa Rica Call Center is a state-of-th…

1
A Classic Pinball Machine and Jukebox collector. Lindy's Audio Cafe with Richard Blank. 30:45

8M ago30:45

30:45

A Podcast focused on positive and thought-provoking stories. There is a whole library of fun, creative and from-the-heart episodes. Be sure to listen and hear the stories of all the wonderful guests. Have a great week, and remember that smiles come in all languages and in all colors! Welcome to Lindy's Audio Cafe, the podcast series based on simple…

1
Contact Center Management, Hiring, Ratios and More- Effective Contact Center Management 20:40

8M ago20:40

20:40

Send us a Text Message. In this episode of "Advice from a Call Center Geek," we jump into expert tips for setting up a successful contact center, drawing from our experiences at Expivia. Learn about optimal team structures, effective management ratios, and strategies that foster efficiency and customer satisfaction. This episode is a treasure trove…

1
Life, Passion & Business podcast. How to explore your calling in Costa Rica with Richard Blank. 43:29

8M ago43:29

43:29

Exploring the creativity of the human spirit with just five simple questions. Those questions give us a window to explore the journey and life story of people that look like they have it sorted. Explore your calling, are you on a life path that feeds your soul? Richard Blank is a native of Philadelphia born to a family with more than the average me…

1
Best CcaaS Providers 2023-2024! 23:10

8M ago23:10

23:10

Send us a Text Message. In this episode of "Advice from a Call Center Geek," we dive into a topic that's known for stirring up plenty of debates and strong feelings: CcaaS platforms. I'm eager to offer my perspective on what's happening in the world of these providers right now. We'll explore the various aspects that make this topic so controversia…

1
In this episode of Leaders On The Rise: The Podcast, the host, Lydia Pierre, talks to Richard Blank. 45:55

8M ago45:55

45:55

In this episode of Leaders On The Rise: The Podcast, the host, Lydia Pierre, talks with Richard Blank all the way from Costa Rica. At the University of Arizona, Blank studied Spanish communications and microexpression. This educational skill proved to be a valuable asset to his future as he eventually started a business to train telemarketers. Clie…

1
The AI Transformation: A New Era for Business Process Outsourcing 36:27

8M ago36:27

36:27

Send us a Text Message. Imagine navigating the rapid changes in the Business Process Outsourcing (BPO) industry with the help of Artificial Intelligence (AI). How do BPOs need to adapt and evolve to stay competitive in this AI-driven landscape? That's what we're discussing in this enlightening episode, drawing insights from a seminar at the Google …

1
Lead Generation Strategies Podcast. Grow a telemarketing team with B2B expert Richard Blank. 34:28

8M ago34:28

34:28

By applying our unique and highly effective media strategy, we can take any local or online business and drastically increase their exposure for a variety of products and services in a matter of months resulting in significant customer growth. What we can do for your business is so effective, initial results can be seen in days. We can only work wi…

Podcasts Worth a Listen

Call Center Outsourcing Podcasts

Podcasts Worth a Listen

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