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Step into She Creates Business, a Podcast for Wedding Pros, your go-to guide in the vibrant world of wedding entrepreneurship, created and hosted by Kinsey Roberts since 2016. She Creates Business is a pivotal tool in shaping and refining the art and science of thriving in the wedding industry. This podcast is a treasure trove of actionable insights, covering everything from marketing finesse to growth tactics, branding ideas, and the technical know-how of being a wedding pro. | You'll get b ...
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Real wedding vendors share their tips and tricks for surviving and thriving in this one of a kind industry. Hosted by The Planner’s Vault’s Megan Gillikin, you'll hear guests share their secrets on marketing, the client experience, networking, community, sales, and more - and you might even hear some crazy wedding stories along the way!
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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or ...
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Hello! We're Liz & Leila Willingham and welcome to "It Runs In The Family". We're the mother and daughter duo working within the public relations and communications agency, Liz Lean PR. Running a business is hard - really hard. Every business has its challenges and it's own ups and downs - but in a family business, this is often exaggerated by the willingness to speak your mind. But it also has some huge advantages that the corporate cultures just can't compete with. In this podcast, featuri ...
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Gainsight + Staircaise AI - Our thoughts | Ep. 77
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12:18
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Customer success platform leader Gainsight acquires artificial intelligence startup Staircase AI. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ …
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Shove it, imposter syndrome | Kinsey Wheelis
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13:54
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By all accounts, Kinsey Wheelis knows what she's doing. Still, imposter syndrome rears its ugly head. Here are her tips for putting it in its place. Subscribe to the newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Shove it, imposter syndrome! 00:01:02 - Kinsey Wheelis joins The Daily Standup 00:01:25 - Facing imposter syn…
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Finding Power in Purpose with Humanness’ Co-Founders, Quinn Stainfield-Bruce and Duncan Bruce #92
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There is no traditional dynamic between the Co-Founders of Humanness, but the way the father-son duo thrive together is an extraordinary story. With a strive for purpose and contentment at their core, Quinn Stainfield-Bruce and his father, Duncan Bruce, have a unique outlook on the family business world brimming with mantras that’ll change your per…
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A B2C-to-B2B evolution | Georgia O'Farrell
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13:47
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Georgia O'Farrell's company is changing from a consumer app to an enterprise offering. What are the pros and cons? ⏱️ Timestamps: 00:00:00 - A B2C-to-B2B evolution 00:01:31 - Georgia joins The Daily Standup 00:02:41 - Communication at scale 00:04:01 - Benefits and challenges of a B2C foundation 00:06:09 - Managing thousands of individual accounts 0…
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284. Ask Me Anything: Team Pay, Burnout, Tricky Vendor. Situations & More!
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29:11
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You asked the questions, and here are the answers! It's time for another AMA - a candid, no holds barred, ask me anything episode where I'm going to be tackling your burning questions that were submitted inside our free Facebook group or through the call for questions over on our Instagram page. Whether you're managing challenging vendor relationsh…
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What do early days Microsoft and tuna sandwiches have in common? Nobody knows! But this was a fun one with Emma Lo. Sign up for the newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - What's old is new again 00:00:23 - Emma Lo joins The Daily Standup 00:01:52 - The rise of digital customer success 00:02:50 - Shifting focus to…
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Started from the bottom | Dane Zdunowski | The Daily Standup Ep. 73
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Dane Zdunowski is on the ground floor of a department's inception. This episode of The Daily Standup is all about that experience. ⏱️ Timestamps: 00:00:00 - Started from the bottom with Dane Zdunowski 00:01:21 - The new principal client success team 00:03:41 - Reasons for creating the principal team 00:04:44 - Managing high-value accounts 00:04:59 …
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Mastering multithreading | Elizabeth Italiano | The Daily Standup Ep. 72
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12:42
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Elizabeth Italiano knows if you ain't multithreaded, it's only a matter of time before you're not threaded at all. ⏱️ Timestamps: 00:00:00 - Mastering multithreading with Elizabeth Italiano 00:00:10 - Welcome to The Daily Standup! 00:00:44 - Introducing Elizabeth Italiano 00:01:33 - What not to do in CS 00:02:10 - Relationship and stakeholder mappi…
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In a world without Customer Success | Dave Jackson | The Daily Standup Ep. 71
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13:57
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Dave Jackson isn't afraid to shake things up. In this episode of The Daily Standup, he envisions a world without customer success. Send The Daily Standup a message via email or voicemail: https://www.lifetimevalue.show/contact/ Sign up for Lifetime Value's newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - In a world without…
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(Encore) 9 Ways to be A Better Wedding Pro
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17:36
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Let's face it, this is one of the busiest seasons of your career. It feels like you don't have time for anything other than your clients, but in this solo episode, I'm giving 9 tips for you to become a better wedding pro. Pick a couple to focus on now, then come back once it slows down to implement the rest! Here’s the link to our 25+ Helpful Email…
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Stand out in your job search | Sara Roberts | The Daily Standup Ep. 70
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Sara Roberts is the founder of Bayview Talent, a recruitment firm focused on early-stage SaaS companies hiring for customer success roles. That means you should listen up when she gives advice on how to stand out in your job search. Sign up for Lifetime Value's industry newsletter! Real news, decent humor, and NO personal opinions: https://lifetime…
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It's all about perspective | Carolyn Glassberg | The Daily Standup Ep. 69
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14:20
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Carolyn Glassberg had a shakeup at her job that has her considering perspective a lot more. Send The Daily Standup a message via email or voicemail: https://www.lifetimevalue.show/contact/ Sign up for Lifetime Value's newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - It's all about perspective 00:00:55 - Welcoming Carolyn G…
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A customer's experience vs. value | Jai Thirani | The Daily Standup Ep. 68
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12:19
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Jai Thirani, founder of Sero, wants us all to zoom out on how we measure the onboarding experience. Sign up for Lifetime Value's industry newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱…
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A day in the life of a customer success consultant | The Daily Standup Ep. 67
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It's just Rob and Dillon this time around. And Dillon wants to know: what does Rob like most about his job? Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️…
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How to leverage advocacy | Priscila Fletcher | The Daily Standup Ep. 66
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Priscila Fletcher wants to know: are you giving your customer advocacy program the respect it deserves? Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - How to leverage advocacy 00:00:31 - Introducing Priscila Fletcher 00:00:55 - Customer advocacy on the mind 00:01:56 - Building an ad…
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Only fools rush through onboarding | Amber Monroe | The Daily Standup Ep. 65
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13:27
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Amber Monroe has a riddle for you: If onboarding is the key to retention, and CSMs are the ones responsible for onboarding customers, then who is making sure our CSMs get onboarded properly from the get go? Subscribe to our newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Only fools rush through onboarding 00:01:10 - A…
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Improving on Perfection Between Every Generation with Sustainit Solutions’ CEO, Pip Stockford #91
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Sustainit Solutions exists thanks to the forward-thinking nature of its Founder - no wonder its 2nd gen CEO is just as cognizant of the family firm’s future… Pip Stockford is this week’s special guest, and as one of the first families to spot the need for sustainability in business, we learn what makes them tick! Join us on ‘It Runs In The Family’ …
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282. Is Playing It Safe Holding You Back? With Abha Bowers
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As the CEO of Walk West, a Triangle Business Journal 40 Under 40 award winner, wife, and mom of 2, Abha Bowers was seemingly on top of the world. Until she discovered a new passion that would completely transform her career and way of life. --- (00:03:21) Abha fell in love (00:04:30) "If I wanted to make moves, I had to learn." (00:13:18) "What are…
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Side piece to main squeeze | Kaleb Jessee | The Daily Standup Ep. 64
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Kaleb Jessee thinks there's a significant shift in power dynamics happening... Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Side piece to main squeeze 00:01:10 - Krafted Revenue 00:01:50 - The importance of customer success 00:03:30 - Couple of masters 00:04:40 - Sales and CS coll…
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Ripples on a pond | Kritika Kishor | TDSU Ep. 63
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Sometimes, we're at the mercy of the world at large. Even so, Kritika Kishor has thoughts on how to take back control. ⏱️ Timestamps: 00:00:00 - Ripples on a pond 00:00:44 - Welcome, Kritika! 00:02:13 - Macroeconomic impacts on CSMs 00:02:41 - Challenges faced by CSMs 00:03:00 - Breaking silos for better CS 00:04:00 - Importance of functional enabl…
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Ok, not really. But did it get your attention? Did it make you click? Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps:…
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Jon Johnson's got a bit of whiplash over what the talking heads say we ought to be doing all day. Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Hoodwinked 00:01:43 - A size inconsistency 00:02:09 - Whiplash 00:03:06 - CS and revenue responsibilities 00:04:14 - Justifying CS roles 0…
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Share the wealth | Parul Bhandari | TDSU Ep. 60
12:27
12:27
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Parul Bhandari sees a discrepancy in the way we treat our departments. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Share the wealth! 00:01:04 - Parul’s new ventures 00:02:01 - Insights from that big conference 00:02:42 - Importance of CS incentives 00:03:54 - Debating the…
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281. Unlocking Resilience: Navigating Adversity and Owning Your Story with Lauren Sisler
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Grieving is unfortunately a universal part of the human experience. Whether it's hit us yet or not, grief will bring us to our knees. So while we can't avoid it, how can we honor our grief without letting it define us? Today, ESPN sideline reporter Lauren Sisler shares her story of losing her parents at 18. Initially, she ran as fast as she could f…
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Get your mind right | Sumitra Narayanan | TDSU Ep. 59
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11:08
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Burnout much? Sumitra Narayanan brings her suggestion for combating it to the show. ⏱️ Timestamps: 00:00:00 - Get your mind right with Sumitra Narayanan 00:00:59 - Meet Sumitra 00:01:47 - Connecting meditation with CS 00:02:44 - Benefits of meditation 00:05:44 - JP’s experience with meditation 00:07:01 - Finding meditation through necessity 00:10:2…
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Starving for coaching | Dane Batson | TDSU Ep. 58
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10:19
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Dane Batson recognizes customer success is undergoing massive change and being assigned many new responsibilities. Many of today's CSM are not trained to handle these new needs. So let's talk coaching. ⏱️ Timestamps: 00:00:00 - Starving for coaching with Dane Batson 00:01:09 - Dane’s journey to CS 00:01:54 - Importance of coaching in CS 00:03:22 - …
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Revenue, revenue, revenue. Do you own a piece of it? There's a contingent of CS pros pounding the table to avoid it at all costs. Sign up for Lifetime Value's (not so serious) industry newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts! Send the show a message via email or voice…
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What's next? | Mohammed Alqaq | TDSU Ep. 56
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Mohammed Alqaq is the founder of Customer Success Middle East and eternal optimist. Amidst talk of AI taking over, Mo calls out the opportunities it may portend for the profession. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - What's next? 00:00:17 - Welcome to the Daily St…
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