Best Scott Fasano Podcasts (2024)

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Random Acts of Hospitality with Lauren Madewell 55:14

8h ago55:14

55:14

Join us for another engaging conversation with a true industry thought leader, Lauren from Auntie Belham's Cabin Rentals. Lauren is all about hospitality, bringing a fun and unique perspective to her role and her brand. Hospitality isn't a one-size-fits-all approach; the best hospitality comes from the heart of the individual to the hearts of those…

1
Covering Everything That You Need To In Your Vacation Rental Property With The "Proper" Insurance (With Darren Pettyjohn) 55:01

1h ago55:01

55:01

In this episode, we interview Darren Pettyjohn from Proper Insurance on why they're the world-class insurance product for vacation rental homeowners, guests and property managers. Darren shares his journey of what's it's like to 'swim away' from the crowd, being the most expensive offering and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fas…

1
Setting the Stage for Hospitality Excellence 1:08:06

6h ago1:08:06

1:08:06

Join April, Amy, and Scott as they dive into their plans to elevate the vacation rental industry through improved hospitality standards and exceptional guest experiences. In this episode, they discuss the importance of balancing service and hospitality, share professional insights and best practices, and highlight their vision for innovation and gu…

1
The Tools You Need To Build More Direct Bookings + Improve Hospitality (With Chris Walker) 46:51

10h ago46:51

46:51

In this episode, we interview Chris Walker from Direct Booking Tools about his current approach to building tech that works and delivers the outcome that all PMs and VRMs are looking for. Chris also shares his background and history by getting into and building a vacation rental business in Hilton Head, SC. Enjoy! ⭐️ Links & Show Notes Adam Norko S…

1
The Real Pandemic: Numbness and the Need for Leaders to Feel 22:12

16d ago22:12

22:12

In this episode of "Defy Tomorrow," we dive into the real pandemic plaguing our society: numbness. Join me as I passionately discuss the critical need for our leaders to reconnect with their emotions and feel their pain. Drawing from personal experiences and broader societal observations, we explore how confronting and embracing pain can lead to tr…

1
Is The Tech Spaghetti Monster Going To Harm Your Vacation Rental Biz? (With Marcus Räder) 55:25

17d ago55:25

55:25

In this episode, we interview Marcus Räder from Hostaway about tech, funding, building a winning PMS platform, what scaling means for the STR/Vacation rental industry, his song and a LOT more. You don't want to miss this one. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Marcus Räder Hostaway…

1
Finding Safety & Adventure 17:36

23d ago17:36

17:36

In this solo episode of the Defy Tomorrow podcast, Scott reflects on his recent vacation, sharing how being fully present transformed his experience. He introduces a simple thumbs-up/thumbs-down system to help his anxious son feel safe while pushing his boundaries. Scott emphasizes that true courage and confidence come from a foundation of safety a…

1
Designing The Winning Experience From Property Design To Check-In (With Bryndee Barton) 54:06

3d ago54:06

54:06

In this episode, we interview Bryndee Barton from Loma Homes on her background in building long-term rentals, then working with her business partners into a brand-new short-term rental angle with designed + themed vacation homes. She breaks down why design and investing into an awesome guest experience is what has lead to the right outcomes for Lom…

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0:13 / 53:24 Season 2 Episode 15 - Special report on SB 280 - Ginger Harrelson, Dennis Goeheid 53:24

4d ago53:24

53:24

Send us a Text Message. Straight VR in this Emergency Episode discusses Governor Ron Desantis' final decision on SB 280 and what that means for Florida Property Managers. We also take a temperature check of the current marketBy Heather

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Journey to Healing: Trust, Trauma, and Transformation with Nico from JourneyOM 1:20:27

30d ago1:20:27

1:20:27

In this episode, I sit down with Nico from JourneyOM to dive into a heartfelt conversation about our personal journeys of healing and transformation. We discuss the importance of trust, both in ourselves and others, as we navigate the challenges of confronting past traumas. Nico shares his insights and experiences from his own path, highlighting th…

1
Building The Ideal? Approach To Hospitality (With Tyann Marcink Hammond) 53:54

1M ago53:54

53:54

In this episode, we interview (for the second time) Tyann Marcink Hammond of many projects (linked below) but most known as the Queen Of Guest Experience for Touch Stay. We talk about what touch points are missing from many PMs and hosts workflows, building happy guest experiences and more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Con…

1
Season 2 Episode 14 : The Vacation Rental Royalty Games 58:24

12d ago58:24

58:24

Send us a Text Message. Welcome to the Straight Fire Summer Games where we pay tribute to those in the Vacation Rental Royalty. A leaner market means only the fittest will survive. Those who have been treading water the past year may be fated to sink in an untimely manner. Joining in the games is a returning guest and expert of Revenue Management t…

1
Understanding The Tools & Tech In Your Vacation Rental Business (With Deborah Labi) 49:32

1M ago49:32

49:32

In this episode, we interview Deborah Labi of Have You Got / The Techsplained Series on growth, building understanding in the vacation rental space of tech + tools, her new business launching now and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Deborah Labi Have You Got Network The Techsplained Series…

1
Defy Tomorrow - The Introduction 16:04

1M ago16:04

16:04

In this first episode, I share the story that sparked this podcast—a life-changing moment at a gender reveal party. This journey is about telling my story of pain, suffering, hope, and opportunity. It’s about asking hard questions and finding answers that can help guys like me who are silently struggling. Key Points: Introduction to the podcast and…

1
Building Our Vacation Rental Businesses The Safe Way (With Eric Thibodeaux) 51:30

2M ago51:30

51:30

In this episode, we interview Eric Thibodeaux of Current Tides Vacation Rentals + Safer VRs about building a world-class vacation rental business that takes every stakeholder into account including guests, owners and our community. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Eric Thibodeaux Safer VRs Current Tides Vacation…

1
Grading The Vacation Rental Industry Today: The Good, The Bad & The Ugly (With Steve Milo & Miriam Ramsey) 55:22

2M ago55:22

55:22

In this episode, we interview Steve Milo and Miriam Ramsey from Vtrips. They share their (always) honest takes on where we're heading, VRMA, how Vtrips is doing, ethics of our industry and a lot more. Editor's note: we had some minor audio issues with Miriam's file, but it doesn't take away from the great information shared. Enjoy! ⭐️ Links & Show …

1
Building The True Guest Experience With Service vs Hospitality (With Matthew Loney) 56:18

2M ago56:18

56:18

In this episode, we interview Matthew Loney with Xplorie on overall guest experience, service vs hospitality, building the right setup for guests and lot more! Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Matthew Loney XplorieBy The Business Blacksmith

1
Breaking Down The Business Sense Of Treating Customers Like Rock Stars (With Jeff Ostermann) 57:54

2M ago57:54

57:54

In this episode, we interview Jeff Ostermann from Sweetwater (Sweetwater is the world's leading music technology and instrument retailer) about how customer care leads to the ideal outcome not only for happy customers, but for their business as well. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jeff Ostermann Sweetwater…

1
Season 2 Episode 13 : Paying the price of silence (Guests Scott Fasano, Kathleen Fitzpatrick, Amy Hinote) 59:45

2M ago59:45

59:45

Send us a Text Message. Season 2 Episode 13 : Paying the price of silence (Guests Scott Fasano, Kathleen Fitzpatrick, Amy Hinote)By Heather

1
Going From A To Z In The Vacation Rental Industry (With Kimberly White & Jeff Iloulian) 51:41

2M ago51:41

51:41

In this episode, we interview Jeff Iloulian and Kimberly White from HostGPO on their approach to marketing, brand building, standards, scaling, 'starting from the bottom' and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kimberly White Jeff Iloulian HostGPOBy The Business Blacksmith

1
Season 2 Episode 12 : The V Files (Guests Andy Morris and Michelle Marquis) 1:07:38

2M ago1:07:38

1:07:38

Send us a Text Message. Out in the open! Straight Fire VR speaks with guests about their outspoken opinions on three very important players in the industry: the three V’s, VRMA, Vacasa, and VRBO. Joining us this week in the crossfire are two outspoken industry experts: the Founder of Seattle Vacation Homes, Andy Morris, and the Co-Founder and Chief…

1
Season 2 Ep 11 Top Dog Billionaire 59:15

2M ago59:15

59:15

Send us a Text Message. Straight Fire VR is keeping an eye on the market that is heating up in time for summer. AirBnB’s stock prices have seen a rocket ride this past year and they have taken a bigger bite of the market share. Will it last and what does their high rise mean for the industry? Also, does Expedia need an exit ramp for VRBO? Our exper…

1
Building A Hospitable + Welcoming Vacation Rental Experience In Québec (With Kerri Gibson) 57:15

3M ago57:15

57:15

In this episode, we interview with Kerri Gibson of Chalets Hygge. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kerri Gibson Chalets HyggeBy The Business Blacksmith

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A Special Episode : In Memoriam to Vacasa's stock prices- Guests Drew Ewing and Dan Sawyer 53:54

3M ago53:54

53:54

Send us a Text Message. Vacasa, a onetime Unicorn in the Vacation Rental industry is now a struggling property management company. With prices as of April 9, 2021 of of over $200 a share to now trading under $6.00, where did it all go wrong? Straight Fire VR performs an autopsy to investigate the cause of death. Our Guests former Vacasa Sales Execu…

1
Hitting Reset On The Art Of Hospitality: An Important Update About Where We're Heading 17:40

3M ago17:40

17:40

In this episode, we share what's happening with the next phase of The Art Of Hospitality, why our back catalog is down and other important life updates. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'ConnellBy The Business Blacksmith

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Hospitality Is Life: How To Over-Deliver On Experience On The Small Things (With John Paladino) 53:39

3M ago53:39

53:39

In this episode, we interview with John Paladino from Small Batch Hats (our proud hat builder) and Milestone Meetings. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Small Batch Hats John Paladino Milestone MeetingsBy The Business Blacksmith

1
Technology In Our Industry Is Not JUST About Software: Here Is Why (With Nils Erik Mattisson) 48:35

3M ago48:35

48:35

In this episode, we interview Nils Erik Mattisson from Minut on hardware, safety, the Airbnb camera ban, his history at Apple and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Minut Nils Erik MattissonBy The Business Blacksmith

1
Season 2 episode 8 The Ghost Town called VRMA 53:07

3M ago53:07

53:07

Send us a Text Message. VRMA is the largest Vacation Rental Manager's association in the world. Recent low attendance and leadership shakeups has raised eyebrows in the industry. Our panel guests Scott Leggat and Amber Carpenter do a deep dive to try to uncover what is at the root of recent chaos.By Heather

1
Season 2 Episode 8 : Corporate Rader 1:00:12

3M ago1:00:12

1:00:12

Send us a Text Message. The firestorm that the vacation world has seen in the last few years may have cleared the forest floor a bit and allowed the surviving players to grow. In this week’s episode, our guests speak about the players that are left on the board and the new moves they may take to raise capital and grow using a leaner and more profit…

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If Data Is Gold, Does That Make This Man The "Vacation Rental King Midas"? (With Jamie Lane) 57:43

4M ago57:43

57:43

In this episode, we interview Data King Jamie Lane on Airdna's approach, regulation, the 'truth', going viral, facts over fiction and even more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jamie Lane Airdna 2024 Outlook Report Best Places to Invest in 2024 January Monthly Review…

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1:10 / 56:31 s2 episode 7 Great Scotts! ( Guests Scott Bunce,Scott Seay, Amber Carpenter) 56:31

3M ago56:31

56:31

Send us a Text Message. Message Received? Answer: MAYBE. Have you noticed your emails falling short lately? Many property managers may have noticed their emails being sent coming up short, and this could be due to new changes over at Google. If undeliverable messages and email kickbacks seem like a real “kick in the business,” it could be that your…

1
The Vacation Rental Industry's Massive Inflection Point Happening Now (With Ashley Ching) 50:26

4M ago50:26

50:26

In this episode, we interview Ashley Ching of Inhaven on standards, growth, what the key elements (bed/bath/kitchen) in a vacation rental are doing well vs doing poorly, scaling and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Ashley Ching InhavenBy The Business Blacksmith

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Season 2 Episode 6 Know Shortcuts Guest Jeff Robertson 1:01:31

3M ago1:01:31

1:01:31

Send us a Text Message. If as a property manager you are feeling that the headwinds are quickly turning into a hurricane, you are not alone. Increasing labor prices, lowered ADR and shortened stays require a manager ro become more sophisticated with your marketing and data collection. Straight Fire VR Episode 6 goes in depth with Jeff Robertson and…

1
Making Vacation Rentals Even More Accessible To ALL People Is Good Business (With Adam Probolsky & Lorraine Woodward) 52:05

4M ago52:05

52:05

In this episode, we interview people who are aiming to make the world a better place for all who travel - including those that may have more specific requirements in the design of a vacation rental due to a physical, cognitive or other condition. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Lorraine (Berry) Woodward…

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Season 2 Episode 5 The Women Breaking the sound of silence 56:31

4M ago56:31

56:31

Send us a Text Message. Women make up 70% of the vacation rental industry workforce but hold only a fraction of leadership roles. In this episode we speak with two female business owners about the landscape of the changing industry and technology challenges. We also touch upon recent domestic violence claims in the industry and how speaking up and …

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Season 2 Episode 4 House of STRs (Guests Tiffany Edwards, Ben Edwards) 54:55

4M ago54:55

54:55

Send us a Text Message. SPECIAL ALERT EPISODE! An urgent CALL TO ACTION is needed. Our latest Straight Fire VR episode outlines Florida SB 280 which passed the house and now threatens the industry if Governor De Santis signs it. Our fellow vacation rental owners and industry experts, Tiffany Edwards and Ben Edwards talk about the lobbying efforts b…

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Season 2 Episode 3 : Getting the Drop on Pricing with Guest Jason Sprenkle 53:06

4M ago53:06

53:06

Send us a Text Message. Spring may be the time of the year that the weather finally thaws winter's stronghold on the ground. This spring, as the weather gently warms across America it is also the time we are seeing bookings start to increase. The cooler markets of the last two years may be seeing a warming up as ADR drops. Property manager are look…

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Season 2 Episode 2: Team Pink and the Pink Slip with Guest Michelle Marquis 56:23

5M ago56:23

56:23

Send us a Text Message. Season 2 Episode 2: Team Pink and the Pink Slip examines the recent layoffs industry wide. From #Vacasa, #Expedia, #Sonders and #Frontdesk have rattled the industry. Returning Guest Michelle Marquis discusses with Host Steve Milo what is rooted in these layoffs and what it means for the industry in 2024. First quarter of 202…

1
Season 2 Ep 1 Cracking the Bro Code Silence 55:35

5M ago55:35

55:35

Send us a Text Message. Straight Fire VR is back and no topic is safe from our sights. It is 2024 and we are ready to take score. In our sights this week we will be looking at women on the rise to powerful positions in the industry, decoding Airbnb “Hot Air” reports. We will also be taking a serious look at what the moral and ethical responsibiliti…

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Episode 20 : Failure to Plan is a Plan to FAIL (Guest Michelle Marquis and Amber Carpenter) 51:51

8M ago51:51

51:51

Send us a Text Message. 🗓 As we wrap up 2023 and look to plan for 2024, and beyond for some of us. As the man who is best known for both the lightening rod ⚡ and the 💵 $100 USD note Benjamin Franklin put it best, " If you fail to plan, you are planning to fail." Our latest Episode of Straight Fire VR covers the latest Women's Summit, DARM and our 2…

1
Episode 19 Here LIES the Truth IN Toxic Positivity 43:57

8M ago43:57

43:57

Send us a Text Message. 🤔 Can we be frank? 💻 Social Media is a great place to get the word out, however it can be MORE conducive to toxic positivity than actual constructive critical discourse. 🍭 Sugarcoating potential threats, hyping up systemic inadequacies, and flat out omitting any industry criticism is a recipe for failure. 😭 Blunt honesty may…

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Episode 18 : In for the Penny Pinch in for the Pound (Graham Donoghue & Paul Smith) 59:56

8M ago59:56

59:56

Send us a Text Message. Going into 2024 , looking at every dollar is more important than ever. Conversion rates depend on strategic placement of money early on. The "Spray and Pray spending " may have gotten 100% occupancy during the pandemic highs is no longer a viable strategy in today's market. Experts Graham Donoghue, Paul Smith and Steve Milo …

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Episode 17 : Replicating Success ( Chad Blankenship and Andrew Kitchell) 1:01:39

8M ago1:01:39

1:01:39

Send us a Text Message. Mistakes, missteps and common pitfalls can cause major cash flow problems and even lead up to shutting your doors down, but simply avoiding problems are not enough to keep your business going strong. Building a successful business means having a support team that not only can avoid mishaps, but can be trained to manage equal…

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Episode 16: Doug Kennedy ( K.P. Eye on the Business) 40:36

8M ago40:36

40:36

Send us a Text Message. Hospitality IS at the root of the vacation rental industry. Doug Kennedy a trainer and fixture for over 30 years in both the hotel and vacation rental space will delve into key elements of hospitality. Keeping an eye on your business is key to survival and spotting trends within our own organization can help you keep you and…

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Episode 15 : As Cold as ICE ( Guests Scott Fasano and Adam Norko) 55:53

9M ago55:53

55:53

Send us a Text Message. Steve Milo speaks with fellow podcasters Scott Fasano and Adam Norko of the Art of Hospitality Podcast. 🎯 Steve Milo and guests take aim at the topics of #Vacasa 3rd quarter results, #Airbnb vs. #bookingcom, #VRMA, #Marriott and the Franchise Model. Also in this episodes sights are Scott Breon Doug Brindley, Graham Donoghue …

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Episode 14: WE GOT YOUR charge BACK! ( Guests Matt Golis Amber Carpenter and Ryan Bailey) 45:34

9M ago45:34

45:34

Send us a Text Message. The vacation rental industry has seen capital flooding into the market. With this growth comes growing pains like chargebacks, fraud, and cancelations as well as policy changes at OTAs like VRBO, Airbnb and even google listings. In this episode, we sat down with Vacation Rental technology specialist and Professor Amber Carpe…

1
Episode 13 : Kill the BILL or be OUTLAWED 28:35

9M ago28:35

28:35

Send us a Text Message. Unfavorable laws throughout the United States are being purposed to limit, ban and hamper short term rentals. Rather than just reacting to legislation that threaten the livelihood of those in the vacation rental business, many local groups are organizing to help prevent the spread of such laws. Listen as Steve Milo, Miriam R…

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Episode 12 : Hang on, the RIDE is WILD 44:49

9M ago44:49

44:49

Send us a Text Message. Steve Milo speaks with Lino Maldonado about riding the tides of change in the short term rental industries. Trends that ebb and flow as well as emerging opportunities in the industry. When uncertainty can cause unease, it can also create opportunities.By Heather

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Episode 11 - Back to Reality, 2008? (Guests Michelle Marquis and Jeff Robertson) 47:27

9M ago47:27

47:27

Send us a Text Message. Steve Milo and Miriam Ramsey speak with Guests, Michelle Marquis and Jeff Robertson about how the easy money of the Pandemic years are now over and what needs to happen to survive in a market that has returned to "Normal".By Heather

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Episode 10 Dessert, Best Served COLD 30:27

10M ago30:27

30:27

Send us a Text Message. The conclusion to Chef of Industry Steve Milo's buffet of topics. We speak about many companies in the vacation rental space and analyze their business model.By Heather

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Scott Fasano Podcasts

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