Best Brian Norton Podcasts (2024)

1
Leveraging Transformational Travel to Drive Relevance and Impact at Sierra Club 36:45

5h ago36:45

36:45

In this episode, Experience Strategy Podcast hosts Aransas Savas and Dave Norton sit down with Brian Anderson, Director of National Outings at the legendary Sierra Club. With over 130 years of advocating for people, places, and the planet, Sierra Club has mastered the art of crafting transformational travel experiences that drive personal growth an…

1
The Power of Situational Markets in Experience Strategy 34:20

6d ago34:20

34:20

In the latest episode of The Experience Strategy Podcast, we’re dismantling traditional market segmentation and rebuilding it with the revolutionary concept of situational markets. Dave Norton, our experience futurist, gives us a sneak peak into his upcoming book that’s set to redefine how we create value. Joined by industry veteran John Gusiff, we…

1
ATFAQ192 – Q1. Medication Management, Q2. ASL Interpreting, Q3. PDF Reader for iOS, Q4. Wildcard: Favorite iOS18 Accessibility Feature 54:41

15d ago54:41

54:41

Panelists: Brian Norton, Belva Smith, Josh Anderson Q1. Medication Management, Q2. Communication solutions, Q3. PDF Reader for iOS, Q4. Wildcard: Favorite iOS18 Accessibility Feature —– Transcript Starts Here —– Speaker 1: I have a question. Huh? Like what? I’ve always wondered… What about… Do you know… I have a question. I’ve always wondered… Like…

1
Enhancing Customer Experiences with Driving Business Value with AR/VR 35:12

1M ago35:12

35:12

In this episode of The Experience Strategy Podcast, hosts Dave Norton and Aransas Savas sit down with AR/VR trailblazers Spencer Cook from Continuum, and Bryan Searing of Stone Mantel to explore the transformative power of Augmented Reality and Virtual Reality in crafting captivating customer experiences. Fresh off the Experience Strategy Collabora…

1
Situational Markets and Employee Experiences with Steve Usher of The Experience Designers Podcast 48:18

1M ago48:18

48:18

In this episode of the Experience Strategy Podcast, we are joined by special guest Steve Usher, founder and host of The Experience Designers Podcast. We go deep into the core principles that drive success in experience strategy across both customer and employee offers. We challenge the status quo, pushing beyond played-out persona-based segmentatio…

1
The Keys to Employee Engagement with the RecogNATION Podcast 41:20

2M ago41:20

41:20

In this episode, we jam with Neely Adkins and Kailey Savona from the RecogNATION Podcast. As fellow experience nerds focused on the employee side, we discuss the importance of celebrating milestones and micro-moments in the employee journey, emphasizing how vital it is to make every employee feel valued, connected, and heard. The key takeaway? In a…

1
Experience Strategy in the Educational Journey with the Founders of [YELLOWCAR] 30:58

3M ago30:58

30:58

In this episode of the Experience Strategy Podcast, we’re joined by Dr. David Willows and Suzette Parlevliet, co-founders of [YELLOW CAR], the world’s leading experience strategy and consultancy firm for schools. David and Suzette share their insights on transforming education through the lens of experience strategy, discussing the unique challenge…

1
Bringing CX to Associations and Membership Organizations with Brian Edwards, CP of Membership at AAFP 32:47

3M ago32:47

32:47

In this episode of the Experience Strategy Podcast, we’re joined by Brian Edwards. VP of Membership at the American Academy of Family Physicians (AAFP), to explore the unique challenges and opportunities of applying customer experience strategy within associations and membership-based organizations. Brian shares his insights on establishing common …

1
ATFAQ191 – Q1. New Outlook app w/ Jaws, Q2. Classroom AT, Q3. AT for Elementary Math, Q4. Mounting device to wheelchair, Q5. Wildcard: top 4 tech considerations for college student 43:51

4M ago43:51

43:51

Panelists: Brian Norton, Josh Anderson, Belva Smith ATFAQ191 – Q1. New Outlook app w/ Jaws, Q2. Classroom AT, Q3. AT for Elementary Math, Q4. Mounting device to wheelchair, Q5. Wildcard: top 4 tech considerations for college student.By Brian Norton

1
The Future of Behavior Change: How Suggestic is Transforming Wellness Journeys 51:12

4M ago51:12

51:12

In this episode of The Experience Strategy Podcast, we are thrilled to chat with Victor Chapela, co-founder and CEO of Suggestic, who shared how they are leveraging AI and data to dramatically rethink the intersection of lifestyle journeys and wellness. Tune in to this episode for Victor’s key insights: Focusing on what people can do realistically …

1
Discussion of Massive Online Peer Review and Open Access Publishing 32:15

5M ago32:15

32:15

In the information age, knowledge is power. Hence, facilitating the access to knowledge to wider publics empowers citizens and makes societies more democratic. How can publishers and authors contribute to this process? This podcast addresses this issue. We interview Professor Austin Choi-Fitzpatrick, whose book, The Good Drone: How Social Movements…

1
Revisited - How to Lead CX Transformation and Drive Customer-Centric Leadership 42:15

5M ago42:15

42:15

Today we are revisiting our talk with Amy Shore, Chief Customer Officer of Nationwide Insurance, about how to lead CX transformation and drive customer-centric leadership. In this episode we look at Amy’s mission to transform Nationwide Insurance into a truly customer-centric organization. Tune in as Amy walks us through the 3 key stages of this tr…

1
ATFAQ190 – Q1. Spanish Braille File, Q2. Weather Radios, Q3. Color Identification, Q4. Audio Book Player, Q5. Wildcard: Travel tips for persons with disabilities 45:07

5M ago45:07

45:07

Panelists: Brian Norton, Belva Smith, Josh Anderson ATFAQ190 – Q1. Spanish Braille File, Q2. Weather Radios, Q3. Color Identification, Q4. Audio Book Player, Q5. Wildcard: Travel tips for persons with disabilities —– Transcript Starts Here —– Speaker 1: I have a question. Speaker 2: Huh? Speaker 1: Like what? Speaker 2: I’ve always wondered… Speake…

1
Unlocking the Customer Value Chain 45:54

5M ago45:54

45:54

In today’s episode, we had the privilege of speaking with Thales Teixeira, a leading expert on customer-focused innovation. Thales is the co-founder of Decoupling and the author of “Unlocking the Customer Value Chain: How Decoupling Drives Consumer Disruption” Our discussion with Thales is a succinct masterclass in unlocking customer value by focus…

1
How Empathy Can Save Your Business with Dr. Natalie Petouhoff 38:53

6M ago38:53

38:53

Dr. Natalie Petouhoff is the author of the award-winning WSJ best-selling book Empathy in Action. She guides brands to see empathy as a business construct that helps them reduce costs and increase value because they are delivering great customer and employee experiences. In this episode of The Experience Strategy Podcast, we explore the transformat…

1
ATFAQ189 Q1. Devices for Combatting Social Isolation, Q2. Headsets for Student with Autism, Q3. Apple Vision Pro Accessibility Features, Q4. Gaming for persons with Low Vision, Q5. Wildcard: What is your ... 46:19

6M ago46:19

46:19

Panelists: Brian Norton, Josh Anderson, Belva Smith ATFAQ189 Q1. Devices for Combatting Social Isolation, Q2. Headsets for Student with Autism, Q3. Apple Vision Pro Accessibility Features, Q4. Gaming for persons with Low Vision, Q5. Wildcard: What is your Prediction for the AppleVision ProBy Brian Norton

1
Redefining Leadership in the Experience Era 34:48

7M ago34:48

34:48

In this episode, we are joined by resilience expert, Simon T. Bailey, who launched his career at The Disney Institute. Listen to the episode to learn: The importance of transitioning from ego-driven to eco-conscious leadership Practical strategies for building trust and fostering innovation in today’s organizations How to create environments where …

1
People Helping People: How CEO Lee Roquet Leads with an Experience Mindset 37:52

7M ago37:52

37:52

In this episode of the Experience Strategy Podcast, we are joined by Lee Roquet, the CEO of Finch, e-commerce marketing company. We talk about What Lee has learned in the shift from Chief Customer Officer roles to CEO roles- and what he now wishes every experience strategist knew. How to lead companies with an experience mindset How to lead teams w…

1
ATFAQ188 – Q1. Turn down TV Background Tracks, Q2. Emotional Regulation Apps, Q3. Mouse Options for Limited Dexterity, Q4. Google Extension for Staying focused Q5. Wildcard: Top 3 AT resources 38:54

7M ago38:54

38:54

ATFAQ188 – Q1. Turn down TV Background Tracks, Q2. Emotional Regulation Apps, Q3. Mouse Options for Limited Dexterity, Q4. Google Extension for Staying focused Q5. Wildcard: Top 3 AT resources Panelists: Brian Norton, Josh AndersonBy Brian Norton

1
Redefining CX in Education with Craig Langlois 32:36

8M ago32:36

32:36

Tune in to this episode of the Experience Strategy Podcast, featuring Craig Langlois, Equity of Learning District Data Coordinator for Berkshire Public Schools, to peek at the challenges and opportunities our public school systems face when creating experiences. Alongside guest host Mary Putman we look at how a well crafted experience strategy can …

1
The Future of Guest Experiences in Restaurants 32:14

8M ago32:14

32:14

In this episode, Sherif Mityas, a trailblazing leader at the helm of a conglomerate encompassing 57 distinctive restaurant chains, delves into the pivotal role of distinct value propositions and shared services in shaping the future of dining experiences. Highlighting the shift from convenience to a deeper focus on creating unparalleled experiences…

1
ATFAQ187: Q1. Difficulty with copy/past using Dragon, Q2. Devices for Dyslexia, Q3. Removing ice on wheelchair ramp, Q4. Trackball not working, Q5 Wildcard: Notable Tech advancement for 2023 39:09

8M ago39:09

39:09

ATFAQ187: Q1. Difficulty with copy/past using Dragon, Q2. Devices for Dyslexia, Q3. Removing ice on wheelchair ramp, Q4. Trackball not working, Q5 Wildcard: Notable Tech advancement for 2023 Panelists: Brian Norton, Josh Anderson —– Transcript Starts Here —– Speaker 1: I have a question. Speaker 2: Huh? Speaker 1: Like, what? Speaker 16: I’ve […]…

1
Time Well Spent in Employee Experience 31:46

9M ago31:46

31:46

If you’re a fan of the Experience Strategy Podcast then you’re familiar with the idea of time well spent- in today’s episode Alain Hunkins author of CRACKING THE LEADERSHIP CODE who has more than 20 years in leadership training, adult learning and organizational development, is joining us to explore what time well spent looks like specifically in t…

1
The 2024 Experience Strategy Trend Report 48:01

9M ago48:01

48:01

The cultural and economic forces influencing your customer in 2024 will have a lasting impact on your experience strategy. Join Dave Norton, Experience Strategy Futurist, and Aransas Savas, lead researcher for our Trend Report, for insights and guidance from our decade-long study into customer behavior and mindsets. This episode isn’t just a glance…

1
ATFAQ186 – Q1. Elopement and Location Tracking, Q2. Programmable Smoke Detector, Q3. Adaptive Laser Pointer, Q4. Indoor wayfinding, Q5. Wildcard: Do we need to know how to use a computer these days? 56:58

10M ago56:58

56:58

Panelists: Brian Norton, Josh Anderson, Belva Smith ATFAQ186 – Q1. Elopement and Location Tracking, Q2. Programmable Smoke Detector, Q3. Adaptive Laser Pointer, Q4. Indoor wayfinding, Q5. Wildcard: Do we need to know how to use a computer? —————- Transcript Starts Here ——————- Speaker 1: I have a question. Speaker 2: Huh? Speaker 1: Like, what? […]…

1
How to Evolve Your CX Strategies for 2024 45:37

10M ago45:37

45:37

In this episode, we’re joined by Will Kingston, Customer Strategy Consultant at Acquis Cortico-X and Podcast Host for The Spectator Australia. Together, we explore Will’s CX Manifesto and global CX trends, and make predictions on what’s coming in the upcoming 2024 CX landscape. Throughout our discussion, we emphasize how vital it is to set clear ex…

1
Episode 9: With Dr Kamran Qureshi, Dr Iram Qureshi, Peter Tilley, Alex Staunton-Hill and Kemal Yildirim 1:03:37

10M ago1:03:37

1:03:37

On the show this week, Dr Kamran Qureshi and Dr Iram Qureshi, Join Joe to discuss their new film Only Love matters. Plus, Peter Tilley returns with Alex Staunton-Hill and Kemal Yildirim to talk about their new film The Foreboding: Fractured. Equally, Thanks but No Thanks makes a return... Only Love Matters: https://www.google.com/url?sa=t&rct=j&q=&…

1
From Chaos to Clarity: Strategies for Unpredictable Times with Joseph Michelli 31:03

10M ago31:03

31:03

Today, we sat down with Joseph Michelli to explore the unprecedented challenges businesses face today, with customer satisfaction at a 17-year low despite the growing emphasis on customer experience. Listen in to learn actionable insights for experience strategists and business owners, including a clear roadmap to navigating these volatile, uncerta…

1
How to Lead CX Transformation and Drive Customer-Centric Leadership 42:15

11M ago42:15

42:15

Amy Shore spent most of her career in Sales and Operations. Three years ago she became the Chief Customer Officer of Nationwide Insurance with a mission to transform it into a truly customer-centric organization. In this episode, Amy will walk us through the 3 key stages of this transformation.

1
The Dark Side of Data Experience Design 35:17

11M ago35:17

35:17

In this enlightening episode, we dive into the world of data ethics and user trust with our special guests, Andy and Michael Madson. With extensive expertise in data experience design, healthcare, finance, and user experience, they shed light on the critical aspects of clear data communication and empathic listening to counter the darker implicatio…

1
How to Drive Business Success Through a Culture of Collaboration 44:54

12M ago44:54

44:54

Are you ready to elevate your business success by harnessing the power of collaboration? In this episode, we sat down with Rich Sheridan, CEO of Menlo Innovations to understand how he has driven Menlo Innovations to success through teamwork and innovation. Tune in to this episode to discover: Actionable strategies to transform your workplace into a…

1
How to Use AI as a Force Multiplier for your Experience 42:27

12M ago42:27

42:27

Satyam Kantamneni is Managing Partner and Chief Experience Officer of UXReactor, former Managing Director of Product Design at Citrix and PayPal. He is the author of “User Experience Design: A Practical Playbook to Fuel Business Growth.” In this conversation, we talk to Satyam about AI as a force multiplier for companies who understand their custom…

1
ATFAQ185 – Q1. Mouse options for repetitive stress injuries, Q2. Considerations for choosing solutions, Q3. Amplifying TV sound, Q4. Mental Health Apps, Q5. Smart garage door solutions, Q6. Wildcard: Innovative ... 58:12

1y ago58:12

58:12

Panelists: Brian Norton, Josh Anderson, Belva Smith ATFAQ185 – Q1. Mouse options for repetitive stress injuries, Q2. Considerations for choosing solutions, Q3. Amplifying TV sound, Q4. Mental Health Apps, Q5. Smart garage door solutions, Q6. Wildcard: Innovative AT solutions.By Brian Norton

1
How to Change a B2B Organization to be Customer Centric 25:36

1y ago25:36

25:36

Companies with large sales forces are now building CX in an increasingly digital world: B-B selling today is less about personal relationships and more about value creation. As buyers evolve towards more digital interchanges they still want knowledgeable customer support to create the most value at each stage of the buyers’ journey. In this episode…

1
And, But, Therefore With The World’s Most Industrious Storyteller, Park Howell 35:03

1y ago35:03

35:03

Do you want to excel through the stories you tell, but find yourself struggling to clarify your message and impact? Our guest today is Park Howell, known as The World’s Most Industrious Storyteller for his track record of growing purpose-driven brands by using the power of story. Listen to learn: Why stories are the most direct route to empathy How…

1
How to Create a Seamless Patient Experience 26:45

1y ago26:45

26:45

Want to deliver a more seamless patient experience but are challenged by organizational silos? In this episode you’ll learn how to get the research, partnerships, and innovation processes you need, so you can compete more effectively. We are joined by Tiffany Mura, the Strategic Lead, Healthcare for Stone Mantel where she focuses on growing the pra…

1
ATFAQ184 – Q1. Mobile Accessibility featurers for hard of hearing, Q2. Reading and Comprehension Software and Apps, Q3. Windows Magnifier compared to Zoomtext, Q4. Voice Control TV solutions, Q5. Large ... 52:48

1y ago52:48

52:48

Panelists: Brian Norton, Josh Anderson, Belva Smith ATFAQ184 – Q1. Mobile Accessibility features for hard of hearing, Q2. Reading and Comprehension Software and Apps, Q3. Windows Magnifier compared to Zoomtext, Q4. Voice Control TV solutions, Q5. Large Print Alarm Clocks, Q6. Wildcard: What if AT never existed? ———— Transcription Starts Here ————- …

1
How to Create a Successful Subscription Business 42:07

1y ago42:07

42:07

Wondering how to succeed in a subscription business? In this episode, you’ll hear from the authority in subscription business models. You’ll learn how to identify the long and short-term problems that your customer most needs your support with, the cost value of meeting those needs with your product or experience, and the impact that subscriptions …

1
The 5 Big Questions Experience Strategists Need to Ask Right Now 44:17

1y ago44:17

44:17

Do you want to have more impact as an experienced strategist? In this episode, you’ll learn how to drive more revenue, value, and customer satisfaction, so that you can have a greater impact for your company. Each year we analyze millions of data points and conduct hundreds of customer and experience strategist interviews in order to understand the…

1
Immersion: The Science of the Extraordinary and the Source of Happiness with Dr. Paul Zak 41:24

1y ago41:24

41:24

Today we are joined by Dr. Paul Zak, professor of economics, psychology, and management His work has been ground breaking in the academic, public, business and healthcare settings. In his new book, Immersion: The Science of the Extraordinary and the Source of Happiness, Paul shares a scientific formula for consistently creating extraordinary experi…

1
Episode 8: With Caroline Spence and Brian Kelsey 45:44

1y ago45:44

45:44

Joe is joined by Screen Writer, Producer and actor Caroline Spence who talks all things Raya Films. Equally, Brian Kelsey talks all about his independent talk-show - Ten Minutes With! There's also time for the news of the week plus popular segment thanks but no thanks. Raya Film's links | Website | Twitter | YouTube | Instagram | Facebook Caroline'…

1
Digital Experience Strategy and the Role of AI 37:53

1+ y ago37:53

37:53

Dutta Satadip is the Chief Customer Officer at ActiveCampaign, former Global Head of Customer Operations at Pinterest, and Director of Customer Success for the Americas region at Google. Today he joins us on The Experience Strategy Podcast to share his predictions for the future of digital experience strategies and the role AI should play in custom…

1
Revisited - How Conjoint and Max Diff Can Help CX Leaders Make Better Decisions 39:15

1+ y ago39:15

39:15

Experience strategists are navigating increasingly complex decisions. Customer journeys are increasingly complex, channels are proliferating, expectations continue to rise, and data is abundant. How do we help our companies make the best decisions about how and where to spend money? Craig Lutz is uniquely well positioned to help us answer this ques…

1
Guest Host: Isaac Hipple (I Tick - Nui Silva) 59:53

1+ y ago59:53

59:53

Episode 46 (Season 5 Episode 2) Hosted by Richard B McLean, & Isaac Hipple We Discuss Nerdy Stuff & Airplane Stuff I Tick interview: Nui Silva See our pictures on Instagram Featured Media This Week: Our Main Theme is By Sam Davis | I-Tick Theme By Mitch Parker | Конь by Lube | The Most Mysterious Song on the Internet Have a question or comment that…

1
ATFAQ183 – Q1. Medication Managment, Q2. Wheelchair laptop mount, Q3. Turning the stove off, Q4. Riding public transportation, Q5. Favorite accommodations 1:05:04

1+ y ago1:05:04

1:05:04

Panelists: Brian Norton, Josh Anderson, Belva Smith —– Transcript Starts Here —– Speaker 1: I have a question. Speaker 2: Huh? Speaker 1: Like what? Speaker 2: I’ve always wondered … Speaker 3: What about, do you know … Speaker 4: I have a question. Speaker 5: I’ve always wondered … Speaker 1: Like, I […]…

1
Revisited - Modes Series, Episode 1: A Revolutionary Way to Manage Restaurant, CX, and Brand 39:48

1+ y ago39:48

39:48

SHOW NOTES: Today we are revisiting our talk with Roger Beasley about Customer Modes, the mindsets and behaviors that help people get jobs done. We look at what they are and how they work through the lens of the restaurant industry. Tune in to learn how modes thinking has the key to unlock experience strategy and journey work in powerful new ways. …

1
Episode 7: With Simon Pullum, Lochlann Pickering, Jullian Gaskell and Madison Leigh. 41:34

1+ y ago41:34

41:34

On the show this week - Bash Street Theatre boys Simon Pullum, Lochlan Pickering and Jullian Gaskell talk to us about their latest show The Battling Butlers; which is playing at The Minack Theatre from the 14th-18th May 2023. You can book tickets here. Also, Madison Leigh is here to talk about her latest EP - Red Room, Pt. One. You can listen to Ma…

1
Maximizing Team Engagement and Accountability in a Hybrid Workplace: Insights from Fivserv's SVP of Product Management, Justin Jackson 36:59

1+ y ago36:59

36:59

For many teams, virtual used to be the exception. Now, hybrid is the rule. So, how do leaders of large teams successfully foster accountability and engagement? To answer this question, we talked to Justin Jackson, SVP Product Management and Head of Enterprise Payments, Fiserv. Justin leads a large, dispersed cross-functional team with different goa…

1
Guest Hosts Robert Norton & Brian Taylor 1:50:44

1+ y ago1:50:44

1:50:44

Episode 45 (Season 5 Episode 1) Hosted by Richard B McLean, Robert Norton, & Brian Taylor We Discuss How we got into reading and creating comic books Among other things See our pictures on Instagram Featured Media This Week: Robert's YouTube about Comics (relevant episodes) Teenage Mutant Ninja Turtles High School Artwork Death of Superman Spawn #1…

1
Episode 6: With Chris Cuming, Marley Lockheart, Holly Burns and Sara Wilkins! 36:57

1+ y ago36:57

36:57

Joining Joe on the show this week Director of Reading Rep's Peter Pan Chris Cuming discusses bringing this show to life. Actors in the show Marley Lockheart and Holly Burns also join Chris and Joe to discuss their characters, preparation and much more! Peter Pan runs until the 29th of April 2023 and you can buy tickets here! https://readingrep.com/…

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Brian Norton Podcasts

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