Best Call Center Outsourcing Podcasts (2024)

1
OA 483: Call Center Excellence Through Culture - with Denys Dubner of WOW24-7 40:33

15d ago40:33

40:33

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/483 WOW24-7 In this episode of the Outsource Accelerator Podcast, Derek talks with Denys Dubner, the CEO of WOW24-7, a top-ranking call center services company with offices in Eastern Europe and Latin America. They talk about significant concerns…

1
Will Auto QA Platforms End the Era of Traditional CX Analytics? 19:22

1h ago19:22

19:22

Tune into our latest ACG podcast episode, "Will Auto QA Platforms End the Era of Traditional CX Analytics?" where we dive into the world of customer experience analytics. We’ll explore and compare the tools and techniques behind both Auto QA platforms and traditional analytics methods. This friendly chat is packed with insights about how each appro…

1
OA 486: High-Value Offshore Management Consulting - with Yoni Kozminski of MultiplyMii 57:27

28m ago57:27

57:27

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/486 MultiplyMii In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Yoni Kozminski, the Co-Founder and CEO at both MultiplyMii and Escala. They go into the nature and services of each company and even discuss how outsou…

1
Speed of Business, The ROI of Empathy and Innovation in CX: Jay Baer 59:29

4h ago59:29

59:29

Join us for an enlightening discussion with Jay Baer, a pioneer in customer experience and digital marketing, now turned tequila influencer. This episode explores pivotal themes shaping the future of customer service and business strategy. Jay offers a wealth of knowledge and practical advice on accelerating business responsiveness, leveraging empa…

1
OA 485: Ukraine IT Outsourcing: Thriving Despite Extreme Adversity - with Maria Shevchuk of IT Ukraine Association 38:45

20h ago38:45

38:45

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/485 IT Ukraine Association In this week’s podcast episode, Derek speaks with Maria Shevchuk, the CEO of the IT Ukraine Association. They discuss the industry's growth and new technological developments. They even weigh in on the impact of the ong…

1
Tips to Disrupt your Service Desk with Technology and Tactics 47:50

3d ago47:50

47:50

Join Tom in this insightful podcast episode recorded at the HDI Philly event held at Princeton University. Delve into groundbreaking strategies and cutting-edge technologies, including AI, to revolutionize your service desk operations. Drawing from his leadership at Expivia, where he expanded the team to over 600 professionals, and his innovative w…

1
OA 484: Representing 170k Graphic Artists - with Cap Hernandez of Philippine Graphic Artists 32:19

8d ago32:19

32:19

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/484 Philippine Graphic Artists This week’s episode of the Outsource Accelerator podcast has something a little different. Derek speaks with Cap Hernandez, co-founder of Philippine Graphic Artists (PGA), an online group composed of creative freela…

1
Remarkable People Podcast. A Sales Masterclass on Communication and soft skills with Richard Blank 54:02

17d ago54:02

54:02

Everyone loves a great story, to be inspired, and to be given the tools and knowledge they need to succeed. Welcome to the Remarkable People Podcast! (RPP) “Listen. Do. Repeat. For Life!” https://youtu.be/DtA4s3MVSTY EPISODE OVERVIEW: This week’s episode is different than our normal episodes. Instead of focusing on our guests personal journey and s…

1
OA 482: Outsourcing Rising Star Sees Big Opportunity in High-Value Services - with Amir Borsok of Reliasourcing 38:43

1M ago38:43

38:43

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/482 Reliasourcing In this episode of the Outsource Accelerator Podcast, Derek speaks with Amir Borsok, the Head of Business Development at Reliasourcing. They discuss how Reliasourcing conducts its BPO-as-a-Service operations, managing quality ex…

1
OA 481: Globalisation Conundrums And Future Potential - with Sondre Rasch of SafetyWing 51:45

1M ago51:45

51:45

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/481 SafetyWing In this week’s episode of the Outsource Accelerator Podcast, Derek is joined by Sondre Rasch, the Co-Founder and CEO of SafetyWing. SafetyWing offers “premium health insurance for remote companies and their global teams.” Derek and…

1
OA 480: A Silicon Valley Disruptor Takes on Outsourcing - with Alex Small of Catalyst BPX 51:05

1M ago51:05

51:05

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/480 Catalyst BPX This week’s episode of the Outsource Accelerator podcast has Derek speak with Alex Small, the co-founder and lead investor of Catalyst BPX. They talk about how Catalyst BPX operates to disrupt the BPO industry and contribute to a…

1
Feeling the Future: Emotion AI & Conversation in Call Centers: Josh Feast 56:21

1M ago56:21

56:21

Tune in as we sit down with Josh Feast, the innovative mind behind Cogito, to discuss the transformative impact of technology on human emotions and connections within the fast-paced world of call centers. Josh shares invaluable insights into the development and application of AI and real-time guidance systems, the essence of effective leadership in…

1
Permission to Kick Ass Podcast: Episode 84 with Richard Blank. Sales trainer call centre. 1:02:10

2M ago1:02:10

1:02:10

Angie Colee's Permission to Kick Ass gives you a virtual “seat at the bar” for the REAL conversations that happen between entrepreneurs. This isn't another "X ways to Y your Z" tactical show. It's about the challenges and struggles every entrepreneur goes through as they grow. We talk about losing 80% of your business in a matter of weeks, head tra…

1
OA 479: Industry Veteran Leads Next-Gen Outsourcing - with Jeff Blake of Satellite Office 38:28

2M ago38:28

38:28

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/479 Satellite Office In this week’s episode of the Outsource Accelerator Podcast, Derek speaks with Jeff Blake, COO of Satellite Office. They discuss the acceleration of the offshoring industry, Jeff’s fondness for working closely with clients, a…

1
Operation Alpha Podcast by Michael Lee with Richard Blank. 39:06

2M ago39:06

39:06

Everybody has ideas, but not everybody can execute them. Operation Alpha Podcast by Michael Lee with Richard Blank. Operation Alpha is a show about people scaling businesses, making customers happy, running operations, and grind like no other. Tune in to listen to some interesting stories. Everybody has ideas, but not everybody can execute them. Op…

1
Unlocking the Power of Prompts: Enhancing CX QA with Proven Strategies 32:03

2M ago32:03

32:03

Dive into the transformative journey of OttoQa, where we've uncovered the profound impact of prompts in elevating customer experience (CX) quality assurance (QA) processes. This podcast (taken from a Linkedin Live Event) brings the insights and methodologies from our extensive experience directly to you, focusing on the art and science of crafting …

1
OA 478: Specialized B2B Sales Outsourcing: Strategy & Tactics - with David Kreiger of SalesRoads 50:16

2M ago50:16

50:16

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/478 SalesRoads In this episode of the Outsource Accelerator Podcast, Derek sits down with David Kreiger, the president of SalesRoads. SalesRoads is one of the leading B2B outsourcing and lead generation companies in the United States. David share…

1
OA 477: Agency Guru Leverages Outsourcing as Secret Sauce - with A.J. Lawrence of Beyond 8 Figures Podcast 47:01

2M ago47:01

47:01

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/477 Beyond 8 Figures In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore interviewed A.J. Lawrence, the host of the Beyond 8 Figures Podcast. A.J. is a former agency owner turned advisor who shared insights into his journ…

1
Creating an AI Roadmap for Your Contact Center from the Ground Up! 46:40

2M ago46:40

46:40

This podcast is based on the presentation I delivered in Miami at the "CX Under the Sun Event" to more than 100 CX professionals who are just beginning their journey with CX AI transformation. During the presentation, I share my views on what is considered "real" regarding AI in the current market, what to be cautious about, and how to initiate AI …

1
OA 476: Growth Through Acquisition & Future of Work - with Mike Larcher of Outsourced 42:11

2M ago42:11

42:11

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/476 Outsourced In this week’s podcast episode, Derek Gallimore spoke to Mike Larcher, the Founder and CEO of Outsourced. The episode delved into various aspects of the company, including how Mike's recent sale of his other business empowered the …

1
Transforming Contact Centers through Servant Leadership and Innovation: Frank Mona III 52:31

2M ago52:31

52:31

This is episode 1, Season 5 of First Contact Podcast: Stories of the Call Center! We're thrilled to bring you an incredible journey into the heart of customer service, with our special guest, Francis, a visionary leader with over 30 years of groundbreaking experience in the contact center industry. Transforming Contact Centers through Servant Leade…

1
Not Quite After Midnight guest Richard Blank Costa Rica's Call Center 52:43

3M ago52:43

52:43

Not Quite After Midnight guest Richard Blank Costa Rica's Call Center By Bil Hatch This will be the most fun you can have in a podcast! We'll do some interviewing, listen to some music, have some fun, stuff like that. Not Quite After Midnight is a fun show meant to be easy-going and entertaining. I've enjoyed the company of guests ranging from musi…

1
2024 CX, AI, and Contact Center Predictions 29:33

3M ago29:33

29:33

As we step into 2024, the realms of Customer Experience (CX), Artificial Intelligence (AI), and contact centers are poised at the brink of transformative change. Let's explore the exciting, realistic predictions that are shaping the future of these industries. These are part prediction and part wish list for what I would like 2024 to become. If you…

1
OA 475: Fast-Growing Latino Outsourcing - with Jamie Nacach of Virtual Latinos 37:20

3M ago37:20

37:20

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/475 Virtual Latinos In this week’s podcast episode, Derek once again speaks with Jaime Nacach, the CEO and founder of Virtual Latinos. They catch up on how Virtual Latinos has been doing in the past year, the continued rise of Latin America’s out…

1
The Network of Awareness Podcast. Special guest Richard Blank's "Unconditional Salvation" with a bang. 2:01:33

3M ago2:01:33

2:01:33

Meet ORRA, a Podcaster, truth-seeker & visionary who understands that recognizing the presence of truth is essential to our awareness of the world we inhabit. The Network of Awareness offers listeners an authentic opportunity for critical thinking.Discussing Social, Spiritual & Self - Awareness with a Common-sense approach towards the challenging t…

1
OA 474: Doing Outsourcing Right - with Dean Pascoe of Boomering 37:29

3M ago37:29

37:29

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/474 Boomering In this week's episode of The Outsource Accelerator Podcast, Derek Gallimore talked to Dean Pascoe, the President and Owner of Boomering Incorporated. Boomering is an outsourcing firm located in Clark, Pampanga, just outside of Metr…

1
OA 473: From Outsourcing Executive to BPO Founder - with Timothy Witucki of Omada One 47:37

3M ago47:37

47:37

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/473 Omada One In this week's podcast episode, Derek Gallimore talked to Timothy Witucki, the CEO and Co-founder of Omada One. The episode delves into Timothy's journey as he transitioned from being an industry executive to starting his own outsou…

1
OA 472: An Operations Manager’s Perspective of Outsourcing - With Derline Perez of SixEleven BPO 31:41

3M ago31:41

31:41

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/472 SixEleven BPO In this week's podcast episode, Derek Gallimore spoke to Derline Perez. Derline is an Operations Manager at SixEleven BPO, an outsourcing firm based in Davao, Philippines. The conversation begins with a focus on back-office oper…

1
Mindfully Integrative podcast B2C sales guest Richard Blank Costa Ricas Call Center 21:17

4M ago21:17

21:17

Importance Of Empathy For Self & Others. Mindfully Integrative Podcast, Overall we are here to help highlight Inspirational & Successful people who have found mindful investor ways to help themselves achieve optimal integrative wellness. Mindfully Integrative is a podcast discussing all things with Mindfully incorporating Integrative Functional Hea…

1
OA 471: High-Touch Offshore Staffing Model - with Dom Procter of Outsourced Staff 41:01

4M ago41:01

41:01

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/471 Outsourced Staff In this year's first episode of Outsource Accelerator podcast, Derek Gallimore spoke to Dom Procter. Dom is the CEO and Founder of Outsourced Staff, a BPO company based in Australia. The conversation delved into developing an…

1
Inside the Contact Center Evolution: Insights from John Coulter of Five Star Call Centers 16:19

4M ago16:19

16:19

Join me, Tom Laird, and John Coulter from Five Star Call Centers, as we journey into a conversation on "Advice from a Call Center Geek." 🔍 Key Highlights: 𝟮𝟬𝟮𝟰/𝟮𝟬𝟮𝟱 𝗢𝘂𝘁𝗹𝗼𝗼𝗸: What does the horizon look like for contact centers in the next two years? We're discussing trends, challenges, and opportunities that await! 𝗧𝗲𝗰𝗵𝗻𝗼𝗹𝗼𝗴𝘆 & 𝗥𝗢𝗜: Which technologi…

1
OA 470: Call Center Expansion Amidst AI Revolution - with Mark Shapiro of Select VoiceCom 35:24

4M ago35:24

35:24

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/470 Select VoiceCom In this week's podcast episode, Derek Gallimore spoke to Mark Shapiro. Mark is the CEO and Founder of Executive Boutique Call Center and Select VoiceComm (SVC). The conversation explored Executive Boutique Call Center's rebran…

1
AI Tools in CX: The Truth about ROI 23:15

4M ago23:15

23:15

This podcast episode of "Advice from a Call Center Geek", titled "AI Tools in CX: The Truth about ROI," delves into the practical aspects and return on investment (ROI) of AI technologies in the context of contact centers. It critically examines various AI tools like large language model chatbots, analytics, agent assist, and auto quality assurance…

1
OA 469: Bangladesh’s Booming Outsourcing Industry - with BACCO President Wahid Sharif 40:01

4M ago40:01

40:01

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/469 BACCO In this week's podcast episode, Derek Gallimore spoke to Wahid Sharif. He is the President of the Bangladesh Association of Contact Centers and Outsourcing (BACCO). The conversation explored the Bangladeshi outsourcing industry's evolut…

1
The Digital Entrepreneur Show. Elevate with MarginBusiness. Scale a B2B telesales call center with Richard Blank 30:09

4M ago30:09

30:09

The Digital Entrepreneur Show. Elevate with MarginBusiness. Scale a B2B telesales call center with Richard Blank Leading the Way in E-commerce Localization. MarginBusiness is not just an agency but a pioneer in e-commerce localization, guiding businesses to extend their reach beyond Amazon.com into the lucrative markets of Europe and the UK. Elevat…

1
Navigating the Technology Maze for Small Contact Centers: A Practical Guide 24:59

4M ago24:59

24:59

Welcome back to "Advice from a Call Center Geek," the podcast dedicated to enhancing your contact center operations! In today's episode, we dive into the often confusing world of technology for small contact centers. With the holiday season approaching and AI becoming a buzzword, we aim to clarify and simplify your tech choices. Key Points Discusse…

1
OA 468: Interview with Derek: Outsourcing, Ethics, Africa & Opportunity - with Valerie Bowden of CRDLE.com 36:30

4M ago36:30

36:30

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/468 CRDLE.com In this week's episode, Derek Gallimore joined Valerie Bowden for her podcast "What I Didn't Know About Africa." Valerie is the CEO and founder of CRDLE. CRDLE is a firm that connects African talent to global businesses, focusing on…

1
Listening with Leaders podcast. Creating a B2B Sales Training Environment with Richard Blank 20:50

5M ago20:50

20:50

Learn How Successful Leaders Listen, Problem-Solve, and Manage Conflicts. Listening with Leaders podcast audience are not newbies. They're experienced business leaders ready for their next phase of massive growth. Your host, Doug Noll, talks with the Founder and CEO of Costa Rica's Call Center, Richard Blank. Costa Rica Call Center is a state-of-th…

1
OA 467: Full-Time & By-The-Hour BPO Solutions - with Natcho Angelo of Kuubiik. 38:41

5M ago38:41

38:41

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/467 Kuubiik In this week's podcast episode, Derek Gallimore spoke to Natcho Angelo, the Co-Founder and CEO of Kuubiik. Kuubiik is an outsourcing company that provides full-time and hourly staffing solutions with a remote global workforce. The dis…

1
A Classic Pinball Machine and Jukebox collector. Lindy's Audio Cafe with Richard Blank. 30:45

5M ago30:45

30:45

A Podcast focused on positive and thought-provoking stories. There is a whole library of fun, creative and from-the-heart episodes. Be sure to listen and hear the stories of all the wonderful guests. Have a great week, and remember that smiles come in all languages and in all colors! Welcome to Lindy's Audio Cafe, the podcast series based on simple…

1
OA 466: Remote Pioneer Takes Outsourcing to Mid-Market America - with Catherine vanVonno of 20Four7VA 42:07

5M ago42:07

42:07

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/466 20Four7VA In this podcast episode, Derek Gallimore talked with Catherine vanVonno, the President and CEO of 20Four7VA. 20Four7VA is a US-based virtual assistant services company. Their virtual assistants can be hired for tasks like bookkeepin…

1
Contact Center Management, Hiring, Ratios and More- Effective Contact Center Management 20:40

5M ago20:40

20:40

In this episode of "Advice from a Call Center Geek," we jump into expert tips for setting up a successful contact center, drawing from our experiences at Expivia. Learn about optimal team structures, effective management ratios, and strategies that foster efficiency and customer satisfaction. This episode is a treasure trove for anyone looking to e…

1
Life, Passion & Business podcast. How to explore your calling in Costa Rica with Richard Blank. 43:29

5M ago43:29

43:29

Exploring the creativity of the human spirit with just five simple questions. Those questions give us a window to explore the journey and life story of people that look like they have it sorted. Explore your calling, are you on a life path that feeds your soul? Richard Blank is a native of Philadelphia born to a family with more than the average me…

1
Best CcaaS Providers 2023-2024! 23:10

5M ago23:10

23:10

In this episode of "Advice from a Call Center Geek," we dive into a topic that's known for stirring up plenty of debates and strong feelings: CcaaS platforms. I'm eager to offer my perspective on what's happening in the world of these providers right now. We'll explore the various aspects that make this topic so controversial and why opinions vary …

1
OA 465: Mastering Culture Across Six Countries - with Spencer Cannon of Buwelo 41:33

5M ago41:33

41:33

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/465 Buwelo Spencer Cannon is the Vice President of Growth and Partnerships at Buwelo. Buwelo is committed to being the best in the CX business and strongly emphasizes company culture. In this podcast episode, Derek Gallimore and Spencer Cannon di…

1
In this episode of Leaders On The Rise: The Podcast, the host, Lydia Pierre, talks to Richard Blank. 45:55

5M ago45:55

45:55

In this episode of Leaders On The Rise: The Podcast, the host, Lydia Pierre, talks with Richard Blank all the way from Costa Rica. At the University of Arizona, Blank studied Spanish communications and microexpression. This educational skill proved to be a valuable asset to his future as he eventually started a business to train telemarketers. Clie…

1
The AI Transformation: A New Era for Business Process Outsourcing 36:27

6M ago36:27

36:27

Imagine navigating the rapid changes in the Business Process Outsourcing (BPO) industry with the help of Artificial Intelligence (AI). How do BPOs need to adapt and evolve to stay competitive in this AI-driven landscape? That's what we're discussing in this enlightening episode, drawing insights from a seminar at the Google campus and exploring the…

1
OA 464: Technology Meets Staff Outsourcing - with Piash Alam of Wing Assistant 42:29

5M ago42:29

42:29

Outsourcing podcast Get the full show notes for this outsourcing podcast here: outsourceaccelerator.com/464 Wing Assistant In this podcast episode, Derek Gallimore spoke to Piash Alam, the marketing vice president of Wing Assistant. Wing Assistant has experienced significant growth in the past seven months and is actively embracing the AI revolutio…

1
Lead Generation Strategies Podcast. Grow a telemarketing team with B2B expert Richard Blank. 34:28

6M ago34:28

34:28

By applying our unique and highly effective media strategy, we can take any local or online business and drastically increase their exposure for a variety of products and services in a matter of months resulting in significant customer growth. What we can do for your business is so effective, initial results can be seen in days. We can only work wi…

Podcasts Worth a Listen

Call Center Outsourcing Podcasts

Podcasts Worth a Listen

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