THE Leadership Japan Series is powered with great content from the accumulated wisdom of 100 plus years of Dale Carnegie Training. The Series is hosted in Tokyo by Dr. Greg Story, President of Dale Carnegie Training Japan and is for those highly motivated students of leadership, who want to the best in their business field.
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The Japan Business Mastery Show aims to draw back the velvet curtain on what is rerally going on with doing business in Japan. Everything is so different here it can be confusing. This show will take you through all those minefields and position you for success in this market.
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THE Sales Japan Series is powered by with great content from the accumulated wisdom of 100 plus years of Dale Carnegie Training. The show is hosted in Tokyo by Dr. Greg Story, President of Dale Carnegie Training Japan and is for those highly motivated students of sales, who want to be the best in their business field.
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THE Presentations Japan Series is powered by with great content from the accumulated wisdom of 100 plus years of Dale Carnegie Training. The show is hosted in Tokyo by Dr. Greg Story, President of Dale Carnegie Training Japan and is for those highly motivated students of presentations, who want to be the best in their business field.
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Japan's Top Business Interviews is the premier business interview podcast for people who want to know more about business in japan. The guests cover a range of industries and organisation sizes, to present a thorough overview of issues with leading in Japan. If you are a leader, especialy someone leading in Japan, then this is the podcast for you.
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For succeeding in business in Japan you need to know how to lead, sell and persuade. This is what we cover in the show. No matter what the issue you will get hints, information, experience and insights into securing the necessary solutions required. Everything in the show is based on real world perspectives, with a strong emphasis on offering practical steps you can take to succeed.
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What an interesting panel discussion we had. Georg Loer, an old friend of mine, after 17 years running NRW Global which stands for North Rhine Westphalia, was handing over the reins to Carolina Kawakubo. The guest panellist was Jesper Koll, a very well-known economist here in Tokyo. All three have been guests on my podcast Japan’s Top Business Inte…
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212 Bernard Delmas, Lead Independent Director, Nissan Motor Corporation
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Previously Bernard was Representative in Japan for Pylote, Group Senior Advisor at Michelin, Nihon Michelin Tire Chairman, Nihon Michelin Tire President, Member of the Board Ichikoh Industries. Bernard has an MBA for HEC School Of Management and a MSC from Ecole Nationale Superieure des Mines de Nancy.…
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Tricky area in sales, showmanship. The word has a certain odor about it that reeks of fake, duplicity, con game, spruker, carnival barker, etc. Yet, like storytelling, this is an important part of the sales professional’s repertoire. Clients are card carrying members of the Great Guild Of Skeptics. They are highly doubtful about salespeople’s claim…
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568 Business Opportunities in Japan
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394 The Sales Success Code For Post Covid Japan
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Japan is merciless with salespeople. When you call the client’s company everyone is doing their absolute best to make sure you don’t get to talk to the boss. They won’t tell you their name, they don’t offer to take a message for you, the whole vibe is “get lost”. If you don’t know the precise name of the person you want to speak with, then the wall…
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394 How To Build Credibility Before You Meet the Client In Japan
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The premise of tonight's theme is how we position ourselves for the client before we even meet them. With the advent of social media, people will know they are going to meet you and will check you out. That wasn't possible before, but it certainly is now. So, how do we put ourselves in the best light, in the best position before we meet the buyer o…
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I am sitting there with a crowd of people attending a presentation on blockchain technology. Some are very technical people active in the crypto currency area, some run their own tech businesses. Our presenter has amazing experience in this area, having worked for some very big names in the industry. He also has his own company to promote as well a…
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211 Christian Mecker, President Bosch Mobility South and East Asia
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Previously Christian was VP Sales and Application Diesel Systems Robert Bosch, General Manager Robert Bosch Japan, Directeur des Ventes Robert Bosch France. He has a mechanical engineering degree from Ecole centrale de Lyon
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218 Unearth Your Own Insights When Presenting In Japan
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In our lives, we have harvested a lot of experiences, which we can use in our presentations. If we were better organized, we might have had the forethought to keep notes, so it would be easier to refer to them when we are looking for material. Well there is a hint right there – keep notes from now on. You can just jot down in your Evernote or somet…
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567 Tough Love Or Fake Praise To Motivate Staff In Japan
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Tough Love Or Fake Praise To Motivate Staff In Japan This tough love or fake praise alternative is a dubious construct. Are these two alternatives really the only options? For some leaders they may feel that the staff are getting paid to do a professional job and their corresponding need is to get on with it. The boss doesn’t need to be pandering t…
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393 Missing The Real Needs When Selling In Japan
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I had a meeting with a client I have been chasing for business for the last ten years. They have had the same President right throughout and we get on very well, but this has not resulted in any business coming my way. Over the years, I had been introduced by him to his various HR people, and that is where it has always floundered. Maybe they had t…
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393 Senior Executives Common Presentation Errors In Japan
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It is not often that we get a front row seat to watch a group of very senior businesspeople compete with each other when presenting. If you like blood sports, then this is right up your alley. This is a zero-sum game for seizing the brass ring and even better, it is conducted in the full glare of the assembled masses. This is an annual event, which…
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Focus is under constant attack. The speed of business makes longer term planning a dubious endeavor. Projecting 5 years forward sounds reasonable. That is until you go back 5 years and look at all the changes that have taken place through technology, societal attitudinal changes, business realities and logistics. The leader is supposed to be defini…
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210 Tim O’Rourke, Country Manager, Meltwater Japan
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Previously Tim has held a number of roles with Meltwater: Area Director, Managing Director Australia, Senior Client Success Manager Australia, Sales Manager Australia, Sales Consultant Australia. Prior to Meltwater, he was a journalist with the Herald Sun in Melbourne.
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Imagine my surprise, as an expert in sales training, when I meet salespeople who have not spent even one second trying to master the bridging of the gap between value and cost. Sitting in the audience at a speaker event, next to a thirtyish Japanese sale’s guy, we talked about how he does his sales. He told me he contacts a lead, gets an appointmen…
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APAC always ranks low in global engagement surveys. At the very bottom of the APAC calculation sits Japan. Part of the reasons are language and cultural. The translations from English can sometimes be off the mark and lead the Japanese to score lower. I always recommend carefully checking the translations to try to tighten them up and make the mean…
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I don’t like doing RFPs in Japan. We are translating concepts and intangibles into text in a document, which a lot of people we will never ever meet will be reading and making decisions about us. I prefer to work on my champion and have them marshal the approval through their byzantine internal processes to get the agreement to go ahead. It feels m…
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392 Presenters Need Strong Discipline In Japan
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Our presenter was vivacious, sparky, bright and engaging. She works in a cool area of business and has the opportunity to see what works and doesn’t work in many industries. This enables her to pull together terrific insights and back these up with hard evidence based on numerous case studies and who doesn’t love a good case study. A big crowd turn…
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Because the vast majority of people in sales have no idea what they are doing, they are making it up as they go along. Wouldn’t it be better to have a roadmap to progress the making of a sale? This roadmap will keep us on track and not allow the buyer to take us off on a tangent that leads to nowhere. Foundering around with no central direction was…
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209 Ji Watson Representative Director, CEO, MW Japan; EVP, CFO, MW APAC
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Previously Ji was Senior Partner, IBM Worldwide Finance and Operations Director at Ogilvy and Mather Advertising; Director, Brand Strategy Group; Director, Global Agency Coa-Cola; Marketing Manager, Turner Broadcasting. She has an MBA from Emory University – Goizueta Business School and an undergraduate degree in accounting from Oglethorpe Universi…
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Japan loves rote learning and parents will pay cram schools to get their kids fully tuned up and on to the education escalator. Rote learning and exam technique is the standard educational approach in Japan right through to starting University classes. At University, unless you are trying for very specific careers like medicine, the elite bureaucra…
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Alan Mulally has had a very successful career at Ford and Boeing. Over his 45 years as a leader, he developed an approach called “Working Together: Principles, Practices and Management System”. His number one principles is “People first….Love them up”. This type of declaration is simple to make, but not that easy to live when you are facing quarter…
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391 Stress Free Closing The Sale In Japan
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Recently, we had a negotiation with an existing buyer. They had severely cut back their purchasing quantities under direct orders from the European Headquarters. A new President had arrived and looking at the global training bill, decided he could save a lot of dough if they did it all themselves. The first salvo was to reduce the amount of previou…
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Foreign companies often want to appoint a Japanese person to be the head of their Japan operation. This is done on the basis that they will know what is best for the business. This proclivity has made many washed up, tremendously mediocre Japanese Presidents a lot of money and substantially extended their careers. At some point the shareholders, or…
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At the start of our class on High Impact Presentations, we ask the participants to think about what type of impression they would like to have linger with their audience, after their presentation has been completed. How about you? When people are filing out of the venue, what things would you like to hear about your presentation, if you were able t…
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208 Michael Standar, Regional Director Troax AB
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Previously Michael was Board Chairman and Director Voestalpine Bohler Welding Asia Pacific, Business Development Director-Consumables ESAB Asia Pacific, Country Manager Japan and Korea ESAB, President Besam Japan, Product Manager Eiga AB, Sales Engineer, Market Manager Asia Pacific Nomafa AB. He has a Master of Science from the Faculty of Engineeri…
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Normally when we give presentations, they tend to be pretty dry affairs. We marshal the facts, relate what happened, tell stories perhaps but in a one dimensional way. We are relating what happened, but are not making any attempt to bring it alive. However, what do we seek when we are looking for entertainment or education – we are looking for dial…
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I was having lunch with an expat client who has been here about a year and a half. We were talking about people not performing. In passing conversation, I happened to mention that incompetence is not an acceptable reason, as far as the Japanese courts are concerned, to fire someone. Japanese judges believe that it is our fault, because we have peop…
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I am having a bad run in sales at the moment and it is depressing. I am a constant networker attending events to meet potential clients. The leads we get to our website go to my sales team and so I have to hustle and get out there and make it happen. I do that and I follow up with the prospects to try to get a meeting or at least an introduction to…
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390 How To Give Smooth Deliveries When Presenting In Japan
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The Lord Mayor of London covers the whole con-urban spread of greater London and the Lord Mayor of the City of London covers 1.12 square kilometres of the financial district with a population of nearly 11,000 people, so it is a bit confusing. Alderman Lord Mayor Professor Michael Mainelli gave a speech to the British Chamber of Commerce recently. I…
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For decades I drove myself hard, based on a fundamental fallacy. Fear of a future of living in a cardboard box haunted me. I pushed hard so that cardboard box and I would never become well acquainted. You see homeless people in Japan and other countries living that way and it is a reality for them, that they never chose. It happened to them anyway.…
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207 Gustav Strandell, Executive Director, Kohitsuji-kai Group International Care System KK
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Previously Gustav was CEO Maihama Club Nursing Homes, Managing Director, Swedish Care Institute, Consultant Access Technology. Gustav Graduated with an MA in East Asian Studies from Stockholm University.
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“I would be able to sell a lot more except for all the external factors over which I have zero control”. Actually, you have never heard this line of argument before from a salesperson. This is because this statement is an honest appraisal of what they see as the problem, but they don’t express it that way. Instead they bitch about the boss, the mar…
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563 Using Dale Carnegie’s Human Relations Principles For Effective Coaching
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Effective leaders actively coach their staff and move them through four stages. In Phase One, they create a psychologically safe environment. In Phase Two, they engage the team members. In Phase Three, they evaluate the response to those engagement activities and finally, in Phase Four, they empower their subordinates. Let’s choose some of the most…
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389 AI And The Death Of Content Marketing
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I started my first podcast “The Japan Leadership Series” on August 2nd, 2013. Shortly after that, I discovered Content Marketing and got better educated on the subject thanks to Joe Pulizzi and Robert Rose’s podcast “This Old Marketing”, launched on November 20, 2013. The premise at the time was revolutionary. You put up your best stuff for free an…
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389 Go for Greater Innovation When Presenting
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“Will It Blend” was a genius idea from Blendtec, kicked off with a $50 budget in 2006. The campaign saw Tom Dickson’s videos go viral and take a boring blender manufacturer into the pantheon of marketing presentations. They have 187 videos on YouTube and 845,000 subscribers to their channel. So far, their YouTube channel has had 294 million views. …
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314 Technical Salespeople Need Good Presentation Skills In Japan
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Knowledge of the specifications, functionality, inner workings are all fine and dandy but not enough anymore. Increasingly technically specialised people are being asked to deal with people other than their normal counterparts. Once upon a time, the engineers spoke with other engineers on the buyer side and that was about it. A nerdy lovefest on th…
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206 Tim Hewitt, Japan Country Manager, BMS Group
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Previously Tim was an Associate General Counsel at Marelli, Director Indirect Sales at Colt Technology Services, Senior Lawyer Minter Ellison Lawyers. He has a Law Degree, Bachelor of Asian Studies and is a graduate from the from the Kellogg-HKUST Executive MBA
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Sometimes you see a confident leader really bomb their presentation. It doesn’t happen all that often, but when it does, the contrast is vast. If they are totally hopeless and they bomb, well that is understandable. But a competent leader shouldn’t bomb their presentation. He did and I was wondering why that happened? It was only at the end, when i…
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388 Confirming Your Understanding Of The Client Needs In Japan
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Have you ever had this experience? You cannot get on the same wavelength as the client. I remember an HR Director at one of the major fashion brands and I was always confused during our conversations. I was never sure where she stood on any number of issues about us delivering training for them. Yes, she was very pleasant, but also very obtuse and …
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We are usually asked to speak at events by some hosting organisation and these can be breakfast, lunches or evening occasions. Each has its challenges. Not that many people seem to be great in the early mornings and the energy level of the audience can be very low, as they are still sleepy. This sleepiness is definitely a problem for after lunch pr…
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Ideas are free and sometimes frivolous. We can brainstorm anything we like and we will come up with a bunch of ideas. Often that is where things grind to a shuddering halt. I have been in those rooms, where we covered all the walls with ideas great and mighty. What happened thereafter? Nothing. In Australia, in the 1990s, the government tightened u…
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Sales is a tough enough job without having additional complications. Clients can be very demanding, often we depend on logistics departments and production divisions, to get the purchase to the buyer. We can’t control the quality, but we have total responsibility, as far as the client is concerned. There is the constant pressure of producing revenu…
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205 Tony Aram, Country Head Japan, Collectors Universe
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Previously Tony was in the Financial Accounting Group-Advisory and Administration, Nomura Holdings, Head of Real Estate Finance Macquarie Group, Chief Financial Officer Merrill Lynch, Area Financial Controller HSBC, Manager PWC and Auditor KPMG. He has a Bachelor of Economics, Accountancy from the University of Sydney.…
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What I Leant About Leadership in The Dojo
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I have often thought there are so many lessons from the martial arts for our businesses. Here are my musings after 53 years of training in traditional Karate. Stepping on to the floor The dojo is the ultimate equalizer. Whether you arrived by chauffeur driven Roller or took Shanks’s mare, once you step on to that dojo floor only your ability and ch…
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Japan has a lot of wisdom to share and one of my favourites is to not start with the solution to a problem. In Japan, the idea is to start with making sure you have the right problem to solve. This is not easy, because often we are super busy and moving at warp speed all the time, so just jumping in to fix a problem sounds like the best approach. T…
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387 How To Present Your Sales Materials To The Japanese Buyer
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Japan loves detail. A lot more detail than we expect in the West. I remember a lecture I attended at an academic conference on Sino-Japanese relations here in Tokyo in the early 1980s. The Professor was making this point about the Japanese love of detail by relating how a Zen metaphor had been imported into Japan from China. In the Chinese telling,…
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I am terrible. I procrastinate about starting the assembly of my presentation. Invariably, by holding off starting, I create time tension, which forces me to elevate the priority of the presentation and lift its urgency above all the other competing demands on my time. I should start earlier and take some of that tension out of my life. So, everyon…
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Everyone hates to be rejected, but not many people have this as a fundamental aspect of their work. We ask colleagues for help and they assist, we ask our bosses for advice and they provide it. Buyers though are a different case. They can easily find a million reasons not to buy and unashamedly tell us “no”. The rejection itself is not so much the …
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