Best Dalecarnegie Podcasts (2024)

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400 Offering Balance When Presenting In Japan 10:07

5h ago10:07

10:07

Most business speeches are very definitive. We did this, and it worked for us and you could do the same and also get similar results. Usually, we are asked to speak because we have had good results and have rich experience in our industry. The hosts believe that others will be interested in hearing what we did, so that they can take lessons from it…

1
Project Team Leadership 11:39

8h ago11:39

11:39

Projects are too common. Because of this we take them for granted, seeing them as part of everyday work, but we don’t approach them properly. We usually gather the team together and then dive straight into the details of the project, without really applying a professional approach. We certainly don’t apply as much planning expertise to the task as …

1
573 What Is “Enclothed Cognition” And Why Does It Matter To Leaders in Japan? 11:48

1h ago11:48

11:48

I saw a video recently from Rampley and Co in the UK featuring Caryn Franklin, a Fashion and Identity Commentator, talking about something called “enclothed cognition”. When I saw her work title - Fashion and Identity Commentator - and the reference to psychology, I was dubious. I was thinking, “here we go, more psychobabble”. She referenced a psyc…

1
399 Elements Of Outstanding Customer Service In Japan (Part Two) 12:52

2h ago12:52

12:52

In Part One, we looked at some of the elements we need to be working on in providing excellent customer service, and so now let’s continue. 1. Friendly This would seem to be a very basic requirement in customer service, but often the wrong people are placed in these roles and many of them don’t like people. Even those who do like people can suffer …

1
399 Anything We Can Learn About Presenting From Kamala Harris? 13:34

4h ago13:34

13:34

I am not an American, so I cannot vote. I always tread the line of neutrality when discussing what is happening in America, turning myself into the Switzerland of speech giving advice. Previously, I have written about the presenting skills of both Biden and Trump. Now I move on to the new Democratic candidate for the US Presidency. Republican polit…

1
Minimalist Presenting 11:42

2h ago11:42

11:42

Zen study is a way to strip out all of the non-essentials in life. The noise, the distraction, the things that are not so important. People sit around concentrating on their breath cycle or one word or any number of other methods to quiet the mind. They are seeking to get more clarity about themselves and what are their real priorities. As presente…

1
572 The Leader Is The Face Of The Business In Japan 11:39

1h ago11:39

11:39

I meet a lot of CEOs in Japan. I am always out there networking and looking for clients. If they cannot become a client, then I try to encourage them to be a guest on my podcast Japan’s Top Business Interviews. I get two groups in particular who will refuse the offer – women and Scandinavians. They say that women are more reticent about putting the…

1
398 Elements Of Outstanding Customer Service In Japan (Part One) 10:26

9d ago10:26

10:26

Elements Of Outstanding Customer Service In Japan (Part One) Customer service in Japan is pretty good by comparison with most other countries. To me, it is polite yet impersonal. The status gap between those serving and those being served is quite rigid. In my own country of Australia, those serving are quite happy to have a conversation with the c…

1
398 I Agree With Trump 10:57

4d ago10:57

10:57

As an Aussie, I can’t vote in the American elections, so I am a casual observer of what is going on. I was watching a very recent interview with Donald Trump and he briefly made mention about his public speaking approach. That got my attention, because I teach this stuff. Of late, I have been using Joe Biden as an hanmen kyoshi or teacher by negati…

1
Project Management Fundamentals 10:35

2d ago10:35

10:35

Projects have been around for a long time of course and in the modern era we have accumulated a vast amount of best practice on how to manage them. It isn’t usually that we don’t know what to do, it is that we don’t actually do it. We get into trouble when we just leap in and dig straight into the logistical entrails, without giving enough thought …

1
571 Joe Biden’s Lessons On Destroying Your Leadership Credibility For Japan CEOs 11:14

14d ago11:14

11:14

Being an Aussie I don’t have the right to select the next US President or get involved in American politics. I will steer clear of this minefield and concentrate on what we can all learn from the Biden train wreck. One moment he is a contender and in an instant he is struggling to hold on to power. Why? Because he gave a rambling speech in his deba…

1
397 Joe Biden Couldn’t Sell His Message And What About You? 11:29

15d ago11:29

11:29

Watching Joe Biden destroy himself during the debate with Donald Trump was painful. He was appealing to the American voting public, that is to say, around 68% of voters based on the 2020 numbers, a then record turnout. This type of debate is similar to closing the sale in business. We have to outline why what we are doing is good for the client and…

1
397 Should We Present In Japan When We Are Not In Good Health? 10:33

8d ago10:33

10:33

Joe Biden gave a disastrous debate performance. His team floated the idea that he had a cold and that was why his voice sounded so weak and soft. There was also talk that his prior busy international schedule had also taken a heavy toll on him. Should he have gone on with the debate? Looking back, I am sure he regrets the decision to go forward wit…

1
How To Provide Great Customer Service 14:05

9d ago14:05

14:05

Great service is so fleeting and illusive. You encounter it and then like the morning mist, the next minute it is gone. One company representative is so spectacularly helpful and then next one is seemingly possessed by evil spirits and demonic. As companies how do we get the angels inside our staff to engage with the clients, rather than having rep…

1
570 Navigating Going For It And Blowing Yourself Up In Japan 12:06

13d ago12:06

12:06

I am a maniac. A less charged descriptor might be an “enthusiast”. Now Japan is a country chock full of enthusiasts. They win best pizza maker, best sommelier, best hula dancer, best shoe maker awards, etc., out gunning the Westerners who supposedly should be winning these home town advantage awards. This is a country where work is taken very serio…

1
396 No Zen Needed In Sales In Japan 10:37

24d ago10:37

10:37

I belong to Dan Slater’s Delphi Network and every week his newsletter contains unattributed quotes from CEO conversations he has heard at his recent events. One of them caught my eye about sales. The anonymous contributor was saying that selling in Japan has to be no selling, a bit like a zen approach – “the sales of no sales” type of approach. I f…

1
396 Which Version Of Joe Biden Are You As A Presenter? 13:49

25d ago13:49

13:49

American politics is a must watch for the rest of us. Whoever becomes the next President will have major ramifications for every country on the planet. I will not get into a political discussion about who should be the next leader, but I do want to pick up on some relevant aspects of the campaigns. In particular, the way Joe Biden handled the recen…

1
Business Lessons Straight From The Karate Dojo 11:36

17d ago11:36

11:36

I have often thought there are so many lessons from the martial arts for our businesses. Here are my musings after 50 plus years of training in traditional Shitoryu Karate. Stepping on to the floor The dojo is the ultimate equalizer. Whether you arrived by chauffeur driven Roller or took Shanks’s mare, once you step on to that dojo floor only your …

1
395 The Thrill Of The Hunt In Sales In Japan 11:15

27d ago11:15

11:15

There are farmers and hunters in sales and both are needed in organisations. The hunters are energised by landing the deal and bored with the paperwork and administrivia required after the sale. The farmers are not much chop at landing new clients, but they are genius at taking care of existing clients and keeping them as repeater clients. I am a h…

1
569 Delegate Or Disappear In Business In Japan 10:51

20d ago10:51

10:51

They are not making as many Japanese as they used to. Every year we get these headlines about the new lows in numbers of births in Japan. The demographic trend is obvious to everyone. What is not obvious is how this is going to force a change in the way we lead. Until now, we have all applied the like it or lump philosophy to staff working for us. …

1
395 A Tale Of Three Speakers In Tokyo 10:56

22d ago10:56

10:56

What an interesting panel discussion we had. Georg Loer, an old friend of mine, after 17 years running NRW Global which stands for North Rhine Westphalia, was handing over the reins to Carolina Kawakubo. The guest panellist was Jesper Koll, a very well-known economist here in Tokyo. All three have been guests on my podcast Japan’s Top Business Inte…

1
320 Client Contact Insights 11:30

23d ago11:30

11:30

Japan is merciless with salespeople. When you call the client’s company everyone is doing their absolute best to make sure you don’t get to talk to the boss. They won’t tell you their name, they don’t offer to take a message for you, the whole vibe is “get lost”. If you don’t know the precise name of the person you want to speak with, then the wall…

1
568 Business Opportunities in Japan 1:07:41

1M ago1:07:41

1:07:41

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394 The Sales Success Code For Post Covid Japan 1:17:29

28d ago1:17:29

1:17:29

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394 How To Build Credibility Before You Meet the Client In Japan 1:13:44

1M ago1:13:44

1:13:44

The premise of tonight's theme is how we position ourselves for the client before we even meet them. With the advent of social media, people will know they are going to meet you and will check you out. That wasn't possible before, but it certainly is now. So, how do we put ourselves in the best light, in the best position before we meet the buyer o…

1
319 Nerd Presenter Errors In Japan 10:45

1M ago10:45

10:45

I am sitting there with a crowd of people attending a presentation on blockchain technology. Some are very technical people active in the crypto currency area, some run their own tech businesses. Our presenter has amazing experience in this area, having worked for some very big names in the industry. He also has his own company to promote as well a…

1
567 Tough Love Or Fake Praise To Motivate Staff In Japan 11:14

1M ago11:14

11:14

Tough Love Or Fake Praise To Motivate Staff In Japan This tough love or fake praise alternative is a dubious construct. Are these two alternatives really the only options? For some leaders they may feel that the staff are getting paid to do a professional job and their corresponding need is to get on with it. The boss doesn’t need to be pandering t…

1
393 Missing The Real Needs When Selling In Japan 10:02

1M ago10:02

10:02

I had a meeting with a client I have been chasing for business for the last ten years. They have had the same President right throughout and we get on very well, but this has not resulted in any business coming my way. Over the years, I had been introduced by him to his various HR people, and that is where it has always floundered. Maybe they had t…

1
393 Senior Executives Common Presentation Errors In Japan 13:06

1M ago13:06

13:06

It is not often that we get a front row seat to watch a group of very senior businesspeople compete with each other when presenting. If you like blood sports, then this is right up your alley. This is a zero-sum game for seizing the brass ring and even better, it is conducted in the full glare of the assembled masses. This is an annual event, which…

1
318 Be Both Busy and Organised In Japan 10:05

1M ago10:05

10:05

Focus is under constant attack. The speed of business makes longer term planning a dubious endeavor. Projecting 5 years forward sounds reasonable. That is until you go back 5 years and look at all the changes that have taken place through technology, societal attitudinal changes, business realities and logistics. The leader is supposed to be defini…

1
566 How To Influence Engagement In Japan 12:28

2M ago12:28

12:28

APAC always ranks low in global engagement surveys. At the very bottom of the APAC calculation sits Japan. Part of the reasons are language and cultural. The translations from English can sometimes be off the mark and lead the Japanese to score lower. I always recommend carefully checking the translations to try to tighten them up and make the mean…

1
392 Preparing RFPs in Japan 10:24

2M ago10:24

10:24

I don’t like doing RFPs in Japan. We are translating concepts and intangibles into text in a document, which a lot of people we will never ever meet will be reading and making decisions about us. I prefer to work on my champion and have them marshal the approval through their byzantine internal processes to get the agreement to go ahead. It feels m…

1
392 Presenters Need Strong Discipline In Japan 11:55

1M ago11:55

11:55

Our presenter was vivacious, sparky, bright and engaging. She works in a cool area of business and has the opportunity to see what works and doesn’t work in many industries. This enables her to pull together terrific insights and back these up with hard evidence based on numerous case studies and who doesn’t love a good case study. A big crowd turn…

1
317 Sales Is A Process In Japan 13:17

1M ago13:17

13:17

Because the vast majority of people in sales have no idea what they are doing, they are making it up as they go along. Wouldn’t it be better to have a roadmap to progress the making of a sale? This roadmap will keep us on track and not allow the buyer to take us off on a tangent that leads to nowhere. Foundering around with no central direction was…

1
565 People-First Leadership In Japan 11:03

2M ago11:03

11:03

Alan Mulally has had a very successful career at Ford and Boeing. Over his 45 years as a leader, he developed an approach called “Working Together: Principles, Practices and Management System”. His number one principles is “People first….Love them up”. This type of declaration is simple to make, but not that easy to live when you are facing quarter…

1
391 Stress Free Closing The Sale In Japan 11:52

2M ago11:52

11:52

Recently, we had a negotiation with an existing buyer. They had severely cut back their purchasing quantities under direct orders from the European Headquarters. A new President had arrived and looking at the global training bill, decided he could save a lot of dough if they did it all themselves. The first salvo was to reduce the amount of previou…

1
391 The Japanese “Way” of Presenting 11:57

2M ago11:57

11:57

Foreign companies often want to appoint a Japanese person to be the head of their Japan operation. This is done on the basis that they will know what is best for the business. This proclivity has made many washed up, tremendously mediocre Japanese Presidents a lot of money and substantially extended their careers. At some point the shareholders, or…

1
316 Inspire Your Audience 10:53

2M ago10:53

10:53

At the start of our class on High Impact Presentations, we ask the participants to think about what type of impression they would like to have linger with their audience, after their presentation has been completed. How about you? When people are filing out of the venue, what things would you like to hear about your presentation, if you were able t…

1
564 Handling Underperformance In Japan 11:33

2M ago11:33

11:33

I was having lunch with an expat client who has been here about a year and a half. We were talking about people not performing. In passing conversation, I happened to mention that incompetence is not an acceptable reason, as far as the Japanese courts are concerned, to fire someone. Japanese judges believe that it is our fault, because we have peop…

1
390 Sales Can Be Depressing In Japan 10:28

2M ago10:28

10:28

I am having a bad run in sales at the moment and it is depressing. I am a constant networker attending events to meet potential clients. The leads we get to our website go to my sales team and so I have to hustle and get out there and make it happen. I do that and I follow up with the prospects to try to get a meeting or at least an introduction to…

1
390 How To Give Smooth Deliveries When Presenting In Japan 12:09

2M ago12:09

12:09

The Lord Mayor of London covers the whole con-urban spread of greater London and the Lord Mayor of the City of London covers 1.12 square kilometres of the financial district with a population of nearly 11,000 people, so it is a bit confusing. Alderman Lord Mayor Professor Michael Mainelli gave a speech to the British Chamber of Commerce recently. I…

1
315 Don't Fear Failure 11:00

2M ago11:00

11:00

For decades I drove myself hard, based on a fundamental fallacy. Fear of a future of living in a cardboard box haunted me. I pushed hard so that cardboard box and I would never become well acquainted. You see homeless people in Japan and other countries living that way and it is a reality for them, that they never chose. It happened to them anyway.…

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563 Using Dale Carnegie’s Human Relations Principles For Effective Coaching 12:04

3M ago12:04

12:04

Effective leaders actively coach their staff and move them through four stages. In Phase One, they create a psychologically safe environment. In Phase Two, they engage the team members. In Phase Three, they evaluate the response to those engagement activities and finally, in Phase Four, they empower their subordinates. Let’s choose some of the most…

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389 AI And The Death Of Content Marketing 12:23

2M ago12:23

12:23

I started my first podcast “The Japan Leadership Series” on August 2nd, 2013. Shortly after that, I discovered Content Marketing and got better educated on the subject thanks to Joe Pulizzi and Robert Rose’s podcast “This Old Marketing”, launched on November 20, 2013. The premise at the time was revolutionary. You put up your best stuff for free an…

1
389 Go for Greater Innovation When Presenting 10:40

2M ago10:40

10:40

“Will It Blend” was a genius idea from Blendtec, kicked off with a $50 budget in 2006. The campaign saw Tom Dickson’s videos go viral and take a boring blender manufacturer into the pantheon of marketing presentations. They have 187 videos on YouTube and 845,000 subscribers to their channel. So far, their YouTube channel has had 294 million views. …

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314 Technical Salespeople Need Good Presentation Skills In Japan 13:35

2M ago13:35

13:35

Knowledge of the specifications, functionality, inner workings are all fine and dandy but not enough anymore. Increasingly technically specialised people are being asked to deal with people other than their normal counterparts. Once upon a time, the engineers spoke with other engineers on the buyer side and that was about it. A nerdy lovefest on th…

1
388 Confirming Your Understanding Of The Client Needs In Japan 10:20

2M ago10:20

10:20

Have you ever had this experience? You cannot get on the same wavelength as the client. I remember an HR Director at one of the major fashion brands and I was always confused during our conversations. I was never sure where she stood on any number of issues about us delivering training for them. Yes, she was very pleasant, but also very obtuse and …

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388 Pacing Your Presentation In Japan 11:26

3M ago11:26

11:26

We are usually asked to speak at events by some hosting organisation and these can be breakfast, lunches or evening occasions. Each has its challenges. Not that many people seem to be great in the early mornings and the energy level of the audience can be very low, as they are still sleepy. This sleepiness is definitely a problem for after lunch pr…

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562 Moving Ideas Into Reality In Japan 10:14

2M ago10:14

10:14

Ideas are free and sometimes frivolous. We can brainstorm anything we like and we will come up with a bunch of ideas. Often that is where things grind to a shuddering halt. I have been in those rooms, where we covered all the walls with ideas great and mighty. What happened thereafter? Nothing. In Australia, in the 1990s, the government tightened u…

1
Salespeople Bitchiness 12:58

3M ago12:58

12:58

Sales is a tough enough job without having additional complications. Clients can be very demanding, often we depend on logistics departments and production divisions, to get the purchase to the buyer. We can’t control the quality, but we have total responsibility, as far as the client is concerned. There is the constant pressure of producing revenu…

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