show episodes
 
Everyone wants to know how to sell, but not everyone has the time or patience to sit down and put in the work. Mentor, Coach, Speaker and Respected sales industry expert with over three decades of experience. Gene Slade unapologetically brings the truth of why you're not home for dinner on time, working more and making less! Join us as we interview top sales people and business owners across the world! Don’t forget to hit the notifications button! You won’t wanna miss this!
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Welcome to 'Owned and Operated' – the plumbing, electrical, and HVAC growth podcast that dives deep into the world of home service entrepreneurship. Hosted by John Wilson, a third-generation home service entrepreneur and CEO of The Wilson Companies, this podcast was launched in 2021 to bridge the gap between industry experts and listeners. Join us every Tuesday and Thursday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recr ...
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show series
 
Jeff Payne is a selling technician for Rescue Air & Plumbing in Dallas, TX. Jeff has been a long-time high sales producer in the HVAC industry. The last two years, he’s taken his performance to another level, selling $4MM in 2022 and $3.6MM in 2023. In this interview, Jeff outlines meticulously how he approaches a maintenance call, how he converts …
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This episode means we're half way through our Technology Series, and we're glad to have you back with us listener. Today, we bring you the news, if you haven't already heard, that Smart Manufacturing & Engineering Week won the Best Tradeshow / Consumer Exhibition category at the Conference & Events Awards. From that now award winning show, we bring…
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It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team leads, implementing incentive-based compensation plans, rebranding strategies after acquisitions, and navigating…
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This is a recording of our popular Tech Talk radio show on WDBO AM580 and FM 107.3 that airs every Saturday from 2PM to 3PM and every Sunday from 8 AM-9 AM. This week David Leavitt and Adam Littlefield discusses some recent scams and what you can do in case you suspect someone trying to scam you on your computer. Also discussed are current computer…
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The UK has woken up to a new government. Our editorial team gathered the day before to give you this podcast. Hear their thoughts on a finding from our recently published Unlocking Manufacturing Growth Report, produced in partnership with our podcast sponsors Sugar CRM. Why are only 10% of manufacturers "very confident" about accurately forecasting…
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Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. T…
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In today's episode of the Blackbelt Sales Podcast, Gene and Don tackle a common challenge across various industries: managing call volume effectively. Have you ever found yourself overwhelmed with too many calls, especially during peak seasons? For instance, in the HVAC industry, as we head into summertime, the phones start ringing off the hooks. M…
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James Chenault is a (plumbing) field advisor for Griffin Plumbing in Santa Maria, CA. James sold (and did some installation) of more than $1.8MM in residential plumbing, drain, and sewer work. How does he do it? James genuinely cares for his clients. It comes across in this interview. He doesn’t see them as dollar signs; he sees them as friends who…
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In today's episode of the Blackbelt Sales Podcast, Gene and Don will be tackling the common challenge of pricing jobs effectively. Have you ever struggled with pricing jobs? Have you been taught a correct method—not the only method, but one that works well? Or are you just out there winging it? If this is one of those areas you struggle with, this …
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Today's episode of the Blackbelt Sales Podcast will tackle the critical role of appearance in your sales success. Does your appearance really make a difference in your sales? We believe it does. For service professionals who visit clients' homes, there are essential rules to follow. Join us as we explore why caring about your appearance reflects yo…
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Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of …
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In today's episode of the Blackbelt Sales Podcast, Gene and Don will be discussing the significant impact of tone and inflection on your sales success. Have you ever thought about how the way you say something can completely change its meaning? Whether you're out in a house or in a sales situation, using the right words is crucial, but delivering t…
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This is a recording of our popular Tech Talk radio show on WDBO AM580 and FM 107.3 that airs every Saturday from 2PM to 3PM and every Sunday from 8 AM-9 AM. This week David Leavitt and Adam Littlefield discusses what goes inside a gaming computer to make it a gaming computer. Also discussed are current computer and laptop deals and a shoutout to th…
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In today's episode of the Blackbelt Sales Podcast, Gene and Don will be discussing a common challenge: dealing with realtors, management companies, and other third-party higher authorities. Do these situations ever get you stuck when you can't actually get to the owner or the decision maker? Join us as we explore strategies to navigate these scenar…
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Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and …
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Today's episode of the Blackbelt Sales Podcast, is about how to eliminate zero tickets without high pressuring your customers. Join Gene as he explores effective strategies to eliminate zero tickets while maintaining healthy and positive customer relationships. He'll discuss two critical reasons why potential buyers might not be purchasing from you…
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Vredevoogd Plumbing, Heating, & A/C doubled from $20MM to $40+MM highly profitably in just three years. The company has multiple branches across central and western Michigan. This this interview, we interviewed Operations Manager Scott Van Druen & Branch Managers Andy Martinus, Derek Trier, & Tim Floate. The four gentlemen detail the “Vredevoogd Mo…
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Here's another episode of The Manufacturer Podcast for you, listener. Our brand spanking new Technology Series is sponsored by Sugar CRM. Craig Charlton, CEO of Sugar CRM is joined by Paul Black, former CEO and Founder of sales-i, recently acquired by Sugar. They tell us about the delivery of their AI-powered revenue intelligence that leverages the…
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In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coac…
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The editorial team of The Manufacturer brings you this special episode from the show floor of Smart Factory Expo at Smart Manufacturing & Engineering Week 2024. Listen to some of their show highlights, as well as a few of the brilliant minds, solutions and initiatives that are at the forefront of UK manufacturing today. They also discuss the triump…
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Anthony Romelli is a field supervisor for Ongaro & Sons in Santa Rosa, CA. As a field supervisor, he sells replacement HVAC replacement systems. And Anthony does that extraordinarily well. Since starting in sales in 2020, he’s been named a CertainPath Sales Crown Champion—that’s 3 years in a row. In 2023, he sold an incredible $4.5 million, an impr…
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In today's episode of the Blackbelt Sales Podcast, Gene and Don are going to talk about a common challenge amongst techs: why aren't people buying from you? Join us as we explore why customers tend to delay purchases, especially in industries like HVAC during shoulder seasons. We'll also share practical solutions to boost sales. Don't miss out on t…
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Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building bu…
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This is an interview with Richard Noble OBE, the land speed world record holder between 1983-1997. Richard, as project director of Thrust SCC, set the record again in October 1997 with Andy Green as the driver - a record that still stands today. Now, Richard and the Thrust WSH team are in the early stages of attempting something even harder, the wa…
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This is a recording of our popular Tech Talk radio show on WDBO AM580 and FM 107.3 that airs every Saturday from 2PM to 3PM and every Sunday from 8 AM-9 AM. This week David Leavitt discusses some of the major reasons power surges occur and what you should do to protect your computer from electric surges, Also discussed are current computer and lapt…
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This is our last episode before Smart Manufacturing & Engineering Week, where we very much hope to be saying hello to you, listener. In today's episode, Joe, James and Molly remind Tom of all the things that could have killed him during his recent trip to Perth, Western Australia. Listen back to some of the brilliant technology start-ups that were …
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Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale op…
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Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company staff meeting aimed at clarifying company goals and values. They also explore the complexities of managing capacity is…
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This is a recording of our popular Tech Talk radio show on WDBO AM580 and FM 107.3 that airs every Saturday from 2PM to 3PM and every Sunday from 8 AM-9 AM. Microsoft will soon be forcing people to upgrade their computer hardware in order to operate on the latest Windows operating system. This week David Leavitt talks about how crazy it is to spend…
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Louis Herbert is a selling electrician for Kanon Electric in Milton, WA. Last year, Louis sold a sensational $1.4 million—all residential service work. He managed to post such impressive numbers after only his second full year selling residential work. Louis had spent most of his career in new construction, after a short stint in law enforcement. I…
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What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business.…
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In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing capacity and fulfillment to keep up with sales, with the importance of focusing on core services …
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This is a recording of our popular Tech Talk radio show on WDBO AM580 and FM 107.3 that airs every Saturday from 2PM to 3PM and every Sunday from 8 AM-9 AM. This week Adam Littlefield steps in to talk about the importance of battery back up and/or surge protection, Also discussed are current computer and laptop deals and a shoutout to the businesse…
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In today's podcast, Gene and Don will discuss the phenomenon of customers showing a tendency to delay decisions at present. They'll delve into the underlying psychology behind this behavior, exploring why individuals are inclined to postpone actions and strategies for addressing it. Additionally, they'll provide a preview of the topics slated for d…
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What's the primary objection that tends to halt your progress in your role? What's the key factor preventing you from completing transactions with clients, making sales, and ultimately, doing what's best for them? In today's episode, Gene and Don will address those objections head-on and also provide insights into the upcoming Blackbelt Sales Event…
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Kaylee Rumley is a salesperson for Three Mountain Roofing in Jeffersonville, VT. For much of her career, you could find Kaylee on the slopes; she was a ski instructor for 15 years. It’s through that job she met her good friend, Alisa Anderson, who owns Three Mountain Roofing, along with her husband, Lee. It was Alisa who convinced Kaylee to change …
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Cassie Niekamp returns for round two! The owner of a fencing business in Columbus, she and Jack Carr discuss the unique challenges and opportunities in the fencing industry, especially in relation to the economy and market diversification. They’ll also look into business models, B2B marketing strategies, operational efficiencies, and the significan…
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In this episode of Owned and Operated, John and Jack welcome back Cassi Niekamp to the show, a home service entrepreneur who has significantly grown her business in the fencing business. Cassi shares her experience acquiring a 39-year-old home service business in Columbus, Ohio, and transforming it from a small-scale operation with outdated practic…
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In this episode of 'Owned and Operated,' host John Wilson and guest Rich Jordan discuss the intricacies of running a home service business, focusing on the residential plumbing, HVAC, and electric sectors. They delve into the challenges of maintaining profitability in the HVAC installation sector, exploring the unpredictability of business demands,…
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This is a recording of our popular Tech Talk radio show on WDBO AM580 and FM 107.3 that airs every Saturday from 2 PM-3 PM and every Sunday from 8 AM-9 AM. This week David Leavitt, Owner of Refresh Computers, talks more about the Refresh Plus program that includes virus protection, firewall, remote support services, and priority in-store service wh…
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In this episode of 'Owned and Operated,' host John Wilson and special guest Rich Jordan look into the specific challenges and strategies for home service businesses and HVAC, to navigate and thrive during the shoulder seasons. They explore Rich Jordan's journey from operating a business with $800,000 in sales to achieving nearly $20 million through…
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Alex Citkowicz is a (plumbing) field advisor for Mike Counsil Plumbing & Rooter in San Jose, CA. In his first eight months with Mike Counsil, Alex sold $3MM, and in the last two years, he’s sold over $4MM. In 2024, Alex is on track to sell another $4MM year. This is ALL residential service work. NO big new construction, industrial, or commercial jo…
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Good day, listener The UK manufacturing sector is in dire need of a clear industrial strategy. Stephen Phipson, CEO of Make UK, speaks to us in an exclusive interview on The Manufacturer Podcast. Much of the conversation we have here with Stephen will revisited, no doubt, in the content and networking of this year's Smart Manufacturing & Engineerin…
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In this episode of 'Owned and Operated', hosts John Wilson and Jack Carr dive into the critical topic of developing leadership within home service businesses. Sharing insights from their experiences in residential plumbing, HVAC, and electric services, they discuss the importance of evolving as a leader to meet the needs of a growing business. They…
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In this episode of Owned and Operated, John and Jack explores the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their exemplary assistance in managing digital advertising for home service companies. The discussion de…
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This is a recording of our popular Tech Talk radio show on WDBO AM580 and FM 107.3 that airs every Saturday from 2 PM-3 PM and every Sunday from 8 AM-9 AM. This week David Leavitt, Owner of Refresh Computers, talks about the Refresh Plus program that includes virus protection, firewall, remote support services, and priority in-store service when ne…
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David Wilson is a technician for Baker Brothers in the Dallas-Fort Worth area. In each of the last three years, David has sold over $6+MM in residential HVAC equipment! David closes over 90% of his demand calls and 70% of flipped leads. Those are stunning numbers for a technician who still works with his tools, sweating it out in attics. In this in…
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