Guests on leadership, sales, and marketing. HVAC and Plumbing podcast for the growth-mode HVAC and Plumbing business owners, leaders and business development teams.
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Everyone wants to know how to sell, but not everyone has the time or patience to sit down and put in the work. Mentor, Coach, Speaker and Respected sales industry expert with over three decades of experience. Gene Slade unapologetically brings the truth of why you're not home for dinner on time, working more and making less! Join us as we interview top sales people and business owners across the world! Don’t forget to hit the notifications button! You won’t wanna miss this!
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Welcome to 'Owned and Operated' – the plumbing, electrical, and HVAC growth podcast that dives deep into the world of home service entrepreneurship. Hosted by John Wilson, a third-generation home service entrepreneur and CEO of The Wilson Companies, this podcast was launched in 2021 to bridge the gap between industry experts and listeners. Join us every Tuesday and Thursday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recr ...
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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
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Closing sales in the HVAC industry can be overwhelming and high pressure. Every episode we will break apart the components of a sales call and walk you through all the way to the close. We will cover everything from the basic structure of a great appointment to how to overcome all the objections that con be thrown at you. Whether you are a rookie or a seasoned expert, this show is for you!
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Welcome to The Successful Contractor Podcast, Powered by CertainPath. A show for residential contractors about residential contractors… We chronicle business journeys, share insights, and celebrate successes in this wonderful industry.
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The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in C ...
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Blackbelt Sales Podcast Season 2 Episode 37: Gene Slade and Don Johnson Talk About How Your Appearance Affects Your Sales
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Today's episode of the Blackbelt Sales Podcast will tackle the critical role of appearance in your sales success. Does your appearance really make a difference in your sales? We believe it does. For service professionals who visit clients' homes, there are essential rules to follow. Join us as we explore why caring about your appearance reflects yo…
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#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing
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Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of …
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Blackbelt Sales Podcast Season 2 Episode 36: Gene Slade and Don Johnson Talk About How Tone and Inflection Change the Game
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In today's episode of the Blackbelt Sales Podcast, Gene and Don will be discussing the significant impact of tone and inflection on your sales success. Have you ever thought about how the way you say something can completely change its meaning? Whether you're out in a house or in a sales situation, using the right words is crucial, but delivering t…
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Blackbelt Sales Podcast Season 2 Episode 35: Gene Slade and Don Johnson Talk About Dealing with Realtors and Management Companies
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In today's episode of the Blackbelt Sales Podcast, Gene and Don will be discussing a common challenge: dealing with realtors, management companies, and other third-party higher authorities. Do these situations ever get you stuck when you can't actually get to the owner or the decision maker? Join us as we explore strategies to navigate these scenar…
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What is The Right Amount of Training (w/Brigham Dickinson)
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By HookAgency.com
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In today's episode of Windshield Time, Chris Elmore and Harold "J-Dub" James Walker Jr. discuss the importnace of establishing and understanding both input and output KPIs within your business. Output KPIs are lagging indicators that show results, and input KPIs are activities that drive those results. Have you fallen victim to only tracking the ou…
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#129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston
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Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and …
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Blackbelt Sales Podcast Season 2 Episode 34: How to Eliminate Zero Tickets Without High Pressuring Your Customers!
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Today's episode of the Blackbelt Sales Podcast, is about how to eliminate zero tickets without high pressuring your customers. Join Gene as he explores effective strategies to eliminate zero tickets while maintaining healthy and positive customer relationships. He'll discuss two critical reasons why potential buyers might not be purchasing from you…
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Ninja Trick for Better Appointments: The Secret Tool for Instant Rapport
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In this episode of the "Close It Now" podcast, host Sam Wakefield delves into the fascinating psychology behind multiple exposures and their impact on consumer decisions. Learn a powerful ninja trick that can instantly improve your appointment setting and discover the most underutilized tool for building instant rapport with homeowners. This episod…
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Exiting to Excellence: Overcoming Struggles and Achieving Success with Jerome Myers
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In this heartfelt episode of the "Close It Now" podcast, host Sam Wakefield sits down with Jerome Myers, founder of Exodus and host of the Dreamcatcher podcast. Together, they explore the emotional and mental challenges faced by Apex performers. Jerome shares his profound insights on the downfalls and struggles these high achievers encounter, along…
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How to Run Branch Locations: Vredevoogd’s Management Team Shares How It Scaled from $20MM to $40MM in 3 Years, Featuring Scott Van Druen, Andy Martinus, Derek Trier, & Tim Floate
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Vredevoogd Plumbing, Heating, & A/C doubled from $20MM to $40+MM highly profitably in just three years. The company has multiple branches across central and western Michigan. This this interview, we interviewed Operations Manager Scott Van Druen & Branch Managers Andy Martinus, Derek Trier, & Tim Floate. The four gentlemen detail the “Vredevoogd Mo…
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The Journey From HVAC Tech to GM w/ Chase Cottam
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Chase Cottam, of Hobaica home services shares his journey from Tech to GM, a story covering over 15 years. He shares what principles and values got him to where he is today, and what makes Hobaica so special. From talking with Chase, he's the kind of tech I would want taking care of my house. Be like Chase, care for the homeowner and provide gold s…
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#128 - How to Use AI for Home Service Business Success
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In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coac…
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Unlocking Buyer Potential: Avoiding Common Sales Pitfalls
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In this episode of the "Close It Now" podcast, host Sam Wakefield delves into the human psychology surrounding belief systems and how salespeople unknowingly disqualify homeowners from the ability to buy. Often, our own beliefs and assumptions create barriers that prevent potential customers from making a purchase, and we may not even realize it. S…
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Mastering Homeowner Service: Deep Dive into IAQ Sales using the microscope with Jason James (Part 2)
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In this episode of the "Close It Now" podcast, host Sam Wakefield continues his conversation with Jason James, an HVAC veteran and the #1 IAQ salesperson at a 21-location company. This part 2 episode focuses on the microscope technique, featuring an in-depth role play session designed to help you master the art of serving homeowners at the highest …
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$4.5MM in HVAC Sales: 3X Sales Crown Champion Anthony Romelli Shares His Service & Sales Process as a Technician
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Anthony Romelli is a field supervisor for Ongaro & Sons in Santa Rosa, CA. As a field supervisor, he sells replacement HVAC replacement systems. And Anthony does that extraordinarily well. Since starting in sales in 2020, he’s been named a CertainPath Sales Crown Champion—that’s 3 years in a row. In 2023, he sold an incredible $4.5 million, an impr…
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Blackbelt Sales Podcast Season 2 Episode 33: Gene Slade and Don Johnson Talk About Why People Are Not Buying From You
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In today's episode of the Blackbelt Sales Podcast, Gene and Don are going to talk about a common challenge amongst techs: why aren't people buying from you? Join us as we explore why customers tend to delay purchases, especially in industries like HVAC during shoulder seasons. We'll also share practical solutions to boost sales. Don't miss out on t…
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How to Stop Home Service Employee Turnover w/ Joe Crisara
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In this episode, we're diving deep into one of the most pressing issues faced by home service businesses today: employee turnover. High turnover rates can cripple a company’s growth, affect customer satisfaction, and increase operational costs. But don't worry, we've got you covered! Learn more about Joe Crisara at; https://servicemvp.com Subscribe…
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Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building bu…
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Embrace the Journey and the 'Win or Learn' Mindset
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In this episode of the "Close It Now" podcast, host Sam Wakefield dives deep into the struggles faced during the early years of a sales career. Emphasizing the powerful mindset of "I win or I learn," Sam discusses the importance of not comparing yourself to others and avoiding frustration on the journey to mastering sales. This episode is packed wi…
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Mastering Exterior Sales: Overcoming Objections with TJ Moon
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In this episode of "Close It Now," host Sam Wakefield is joined by TJ Moon, a renowned business and sales coach specializing in exteriors, roofing, windows, and doors. Together, they engage in a dynamic role play session focused on handling and overcoming common closing objections in exterior sales. TJ shares his expert insights and practical strat…
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#126 - Plumbing Dreams, Million Dollar Goals: How to Grow Your Home Service Business
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Join John Wilson and Jack Carr in another episode of 'Owned and Operated,' where they dive deep into how to grow in the home service business; specifically residential plumbing, HVAC, and electric services. John discusses the challenges of thinking too small, the benefits of having substantial goals, and the potential of raising capital to scale op…
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Asking Q's to Home Service Sales A.I That's Processed 1.4Mil Conversations
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Subscribe to our page for more home services content / resources. Book a call with us: http://calendly.com/sydneeolsen/30min Our Website: https://hookagency.com/ Connect with Tim on FaceBook: https://www.facebook.com/invigorated Our meme page: https://www.instagram.com/roofermemes/ DIY Website / SEO guide: https://youtube.com/playlist?list=PLaGuWc-…
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Boost Your Basement Sales: Innovative Upgrades for Higher Tickets
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In this episode of the "Close It Now" podcast, host Sam Wakefield dives into strategies for increasing the average ticket for basement work. If most of your projects are in basements, you know there are certain limitations on the scope of work. However, your imagination and a variety of accessories or improvements can significantly enhance homeowne…
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#125 - Enhancing Team Performance: The Role of Training and EOS
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Is your home service using EOS and training to their full potential? Today on Owned and Operated, John and Jack talk about the need to replace unreliable vehicles with new vans, the benefits of leasing, and the recent whole company staff meeting aimed at clarifying company goals and values. They also explore the complexities of managing capacity is…
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Unlocking Sales Mastery: Insider Tips and Role Play with Brian Burton from the Waste No Day Podcast
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Unlocking Sales Mastery: Insider Tips and Role Play with Brian Burton from the Waste No Day Podcast In this exciting episode of "Close It Now," host Sam Wakefield sits down with Brian Burton from the Waste No Day Podcast for an in-depth discussion on what makes a top salesperson. Brian shares invaluable insights and practical tips that can help you…
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$1.4MM in Residential Electrical Sales – Louis Herbert Shares Step-by-Step How He Turned a Buzzing Breaker into a $45,000 Job
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Louis Herbert is a selling electrician for Kanon Electric in Milton, WA. Last year, Louis sold a sensational $1.4 million—all residential service work. He managed to post such impressive numbers after only his second full year selling residential work. Louis had spent most of his career in new construction, after a short stint in law enforcement. I…
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#124 - How to Survive Disaster in Home Service Business Ownership
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What happens when your Home Service Business ownership hits disaster, and how do you survive business hardship? Hard questions this week, as Owned and Operated hosts Jack and John tackle a question from the Owned and Operated private business owner group on Facebook to talk about navigating the murky water of when things go badly for your business.…
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Leading Despite Imposter Syndrome w/Texas Medley
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Join us as we explore the intricacies of imposter syndrome and provide practical strategies to overcome it. Learn more about us at; https://hookagency.com/ and @hookagency on all social media platforms Learn more about Texas Medley at https://www.callmedley.com/By HookAgency.com
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#123 - Overselling, Whiplash, and Capacity: Optimization in Home Service Businesses
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In this episode of Owned and Operated, hosts John Wilson and Jack Carr share insights from running a home service business specializing in residential plumbing, HVAC, and electric growth, in podcast form. This week, the two talk strategies for managing capacity and fulfillment to keep up with sales, with the importance of focusing on core services …
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Blackbelt Sales Podcast Season 2 Episode 32: Gene Slade and Don Johnson Talk About The Psychology Behind Customers Postponing Their Purchases.
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In today's podcast, Gene and Don will discuss the phenomenon of customers showing a tendency to delay decisions at present. They'll delve into the underlying psychology behind this behavior, exploring why individuals are inclined to postpone actions and strategies for addressing it. Additionally, they'll provide a preview of the topics slated for d…
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Blackbelt Sales Podcast Season 2 Episode 31: Gene Slade and Don Johnson Talk About The Next Blackbelt Sales Mansion Event
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What's the primary objection that tends to halt your progress in your role? What's the key factor preventing you from completing transactions with clients, making sales, and ultimately, doing what's best for them? In today's episode, Gene and Don will address those objections head-on and also provide insights into the upcoming Blackbelt Sales Event…
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$3.8MM in Roofing Sales… in Her First 9 Months... While Pregnant! Kaylee Rumley Shares Her Sales Process—and How She’s Succeeded in a New Industry So Quickly
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Kaylee Rumley is a salesperson for Three Mountain Roofing in Jeffersonville, VT. For much of her career, you could find Kaylee on the slopes; she was a ski instructor for 15 years. It’s through that job she met her good friend, Alisa Anderson, who owns Three Mountain Roofing, along with her husband, Lee. It was Alisa who convinced Kaylee to change …
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3 New Technologies that will blow up your call center with Brigham Dickinson
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In this episode of "Close It Now," host Sam Wakefield sits down with Brigham Dickinson, the founder and president of Power Selling Pros, to discuss the three groundbreaking technologies that are set to revolutionize call center operations. Brigham shares his expert insights on how these technologies can enhance customer interactions, streamline pro…
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#122 - Unlocking Fencing Business Success: Insights from Cassie Niekamp
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Cassie Niekamp returns for round two! The owner of a fencing business in Columbus, she and Jack Carr discuss the unique challenges and opportunities in the fencing industry, especially in relation to the economy and market diversification. They’ll also look into business models, B2B marketing strategies, operational efficiencies, and the significan…
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HVAC Pricing Strategy | Why You Should Raise Your Prices / Paul Olsen - Koala Cooling
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Welcome to the HVAC HUSTLE podcast, where we dive deep into the world of heating, ventilation, and air conditioning businesses and explore the art of pricing. Join us as we uncover the secrets behind why raising your prices could be the game-changer your HVAC business needs. Learn more about us at; https://hookagency.com/ and @hookagency on all soc…
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#121 - Getting Off The Fence and Into Growth with Cassi Niekamp
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In this episode of Owned and Operated, John and Jack welcome back Cassi Niekamp to the show, a home service entrepreneur who has significantly grown her business in the fencing business. Cassi shares her experience acquiring a 39-year-old home service business in Columbus, Ohio, and transforming it from a small-scale operation with outdated practic…
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Unleashing the 7-Power Contractor: Insights from Al Levi on Systems, Success, and the Path to Sustainable Growth
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In this episode of the Close It Now podcast, we chat with Al Levi, the mastermind behind the 7-Power Contractor system. Although Al is usually known for his expertise in streamlining business operations, today he opens up about his real passion: sales. Al shares how strong systems can make your sales game smoother and more effective. He offers prac…
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#120 - Rich Jordan and Knowing What Your Real Business Is In Home Service
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In this episode of 'Owned and Operated,' host John Wilson and guest Rich Jordan discuss the intricacies of running a home service business, focusing on the residential plumbing, HVAC, and electric sectors. They delve into the challenges of maintaining profitability in the HVAC installation sector, exploring the unpredictability of business demands,…
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Call by Call Management 101 for Home Services w/ Jayson Iorg
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At the RocketX Conference, I sat down with Josh Ogre of Service MVP. We discussed the importance of having a call by call manager to bolster the culture of your sales team. A common misconception of a sales manager is they have to be great at sales first; Josh shares with me that’s not the case. It is important to have the right person in the right…
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Kitchen Table vs. Truck: Where Should You Craft Your Winning Proposal?
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In this episode of the Close It Now podcast, "Kitchen Table vs. Truck: Where Should You Craft Your Winning Proposal?", we delve into the benefits of preparing your proposal at the kitchen table with the homeowner. Crafting the proposal in this setting allows you to foster a transparent relationship, explain the details clearly, and collaborate clos…
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In today's episode of Windshield Time, Chris Elmore and Harold James Walker Jr. discuss the push back owner's can recieve when suggesting their team members use scripts while talking to clients. What many in the home service industry do not realize, however, is that scripts are not meant to be regurgitated word for word; they're meant to stand as g…
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#119 - Surviving and Thriving in HVAC with Rich Jordan
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In this episode of 'Owned and Operated,' host John Wilson and special guest Rich Jordan look into the specific challenges and strategies for home service businesses and HVAC, to navigate and thrive during the shoulder seasons. They explore Rich Jordan's journey from operating a business with $800,000 in sales to achieving nearly $20 million through…
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$4MM in Plumbing Residential Repairs Sold - 2 Years in a Row: Alex Citkowicz Reveals His Sales Process & Insights
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Alex Citkowicz is a (plumbing) field advisor for Mike Counsil Plumbing & Rooter in San Jose, CA. In his first eight months with Mike Counsil, Alex sold $3MM, and in the last two years, he’s sold over $4MM. In 2024, Alex is on track to sell another $4MM year. This is ALL residential service work. NO big new construction, industrial, or commercial jo…
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#118 - 'Jack'ed' Up Leadership: Powering Through Home Service Business Challenges
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In this episode of 'Owned and Operated', hosts John Wilson and Jack Carr dive into the critical topic of developing leadership within home service businesses. Sharing insights from their experiences in residential plumbing, HVAC, and electric services, they discuss the importance of evolving as a leader to meet the needs of a growing business. They…
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What To Look For in A Company Buyer (w/Fred Silberstein of SF&P Advisors)
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Welcome back to the HVAC and Hustle Podcast! 🎙️ In today's episode, we delve into the crucial topic of "What To Look For in A Company Buyer." Whether you're considering selling your business now or in the future, understanding the qualities of a good company buyer is essential for a successful transaction Learn more about us at; https://hookagency.…
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#117 - Leads and LSAs: The Post-Acquisition Journey to 5 Million
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In this episode of Owned and Operated, John and Jack explores the intricacies of running a home service business, focusing particularly on residential plumbing, HVAC, and electric services. The episode kicks off with a nod to Service Scalers for their exemplary assistance in managing digital advertising for home service companies. The discussion de…
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$6+MM (for 3 Years in a Row) in Res HVAC Sales: Tech David Wilson Reveals His Sales Process & More
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David Wilson is a technician for Baker Brothers in the Dallas-Fort Worth area. In each of the last three years, David has sold over $6+MM in residential HVAC equipment! David closes over 90% of his demand calls and 70% of flipped leads. Those are stunning numbers for a technician who still works with his tools, sweating it out in attics. In this in…
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Breaking Barriers: Brianna Mcadory's Journey to Success in HVAC
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In this episode, we sit down with Brianna Mcadory, the Area Manager for a $50 million-a-year HVAC company and a trailblazer in the trades industry. At just 26, she's breaking stereotypes, not just by being young but also as a woman in a predominantly male field. Brianna shares her journey, from the challenges she faced to the mindset that helped he…
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Blackbelt Sales Podcast Season 2 Episode 30: Gene Slade and Mark Sherwin Talk About Getting Leads
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Are you having difficulties getting leads? Yes? Well, this episode is for you! Gene is joined by Don Johnson and Mark Sherwin, co-founder of LeadsNearby, to talk strategy on how to get leads long term and market yourself better, along with short term strategies that will enable you to do things right now and go out to make your phone ring and make …
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