Guests on leadership, sales, and marketing. HVAC and Plumbing podcast for the growth-mode HVAC and Plumbing business owners, leaders and business development teams.
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Everyone wants to know how to sell, but not everyone has the time or patience to sit down and put in the work. Mentor, Coach, Speaker and Respected sales industry expert with over three decades of experience. Gene Slade unapologetically brings the truth of why you're not home for dinner on time, working more and making less! Join us as we interview top sales people and business owners across the world! Don’t forget to hit the notifications button! You won’t wanna miss this!
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Welcome to 'Owned and Operated' – the plumbing, electrical, and HVAC growth podcast that dives deep into the world of home service entrepreneurship. Hosted by John Wilson, a third-generation home service entrepreneur and CEO of The Wilson Companies, this podcast was launched in 2021 to bridge the gap between industry experts and listeners. Join us every Tuesday and Thursday for topical conversations that unlock the potential for your business growth. Covering topics from top-tier talent recr ...
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Closing sales in the HVAC industry can be overwhelming and high pressure. Every episode we will break apart the components of a sales call and walk you through all the way to the close. We will cover everything from the basic structure of a great appointment to how to overcome all the objections that con be thrown at you. Whether you are a rookie or a seasoned expert, this show is for you!
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Windshield Time, formerly known as The Service Contractor Radio Show is a podcast dedicated to home service technicians and salespeople. Your host, Chris Elmore will be there for you during your windshield time (or whenever you have time to listen!) to give advice on managing customer expectations, obliterating objections and connecting with your customers on a deeper level in the home.
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I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.
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Chad Peterman, host of Can't Stop the Growth, is driven by a personal mission to provide a platform for others to grow and thrive. CSTG offers reassurance, inspiration, and the recognition that making mistakes and facing setbacks are natural parts of the journey. Through his own thought leadership and engaging discussions with leaders, join Chad as he highlights the importance of personal development, pursuing greatness, and always chasing your potential.
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The “Service Without Excuses” Podcast with Rob M Lyon is based on building, growing, owning, and running a number of service businesses with sales in excess of 35 million dollars collectively. As a lifetime entrepreneur in the Northeastern United States markets such as Northeast Pennsylvania, NYC, Long Island, Ny and The New Jersey Metro region over the past 20 years. Currently I run newjerseysbest.com a full service business multi-truck firm serving the Residential & Commercial sectors in C ...
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Visit us a https://www.insiteadvice.com Insite Advice is a St. Louis Search Engine Optimization (SEO), web design, and digital marketing agency that focuses on delivering measurable results for B2B, B2C, and E-Commerce Clients. Conversion-focused, we offer clients the ability to pick and choose the services they need, whether it’s a new website, help with SEO or PPC, or providing the complete St. Louis SEO consulting package. Our slogan is ‘Digital Marketing that Delivers’, so we only recomm ...
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Episode 78 - Stop the Stinking Thinking: Elevate Your HVAC Sales Strategy
41:39
41:39
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Welcome to the Service MVP Podcast, hosted by Joe Crisara, America's Service Sales Coach. In this episode, Joe is joined by Michael Goater, Managing Partner and COO of Environmental Heating and Air Solutions. Discover how Michael's approach to HVAC sales has transformed his business and how you can apply these principles to elevate your own sales s…
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Revolutionizing HVAC: The Power of Manual J with Conduit
55:55
55:55
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In this episode of the "Close It Now" podcast, host Sam Wakefield sits down with Shelby Breger from Conduit Tech to dive deep into the importance of Manual J load calculations in the HVAC industry. They discuss why these calculations are crucial, how and when to use them, and provide a high-level overview of Conduit Tech's innovative software that …
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Episode 40: Gene Slade and Don Johnson Talk About Navigating Life’s Unexpected Challenges
31:20
31:20
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In today's episode of the Blackbelt Sales Podcast, Gene and Don reflect on a timeless quote from Zig Ziglar: "Business is never good or bad out there. It's only good or bad between your ears." What do you do when life throws challenges your way that are completely outside of your control but can significantly impact your business, job, finances, or…
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CSTG 176: Transforming Field Training: Inside the Dedicated Field Support Program
16:27
16:27
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This is first episode in a mini series introducing the DFS (Dedicated Field Support) program designed to develop field professionals and offer support so they can deliver the best quality service to our customers. From onboarding to daily interactions, and from tailored coaching to intentional competency-building, we'll uncover how DFS not only enh…
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Episode 79 - From Plumbing to SpaceX: Nick Englehart’s Journey and Top Sales Tips
28:48
28:48
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Welcome to the Service MVP podcast! Join America's Service Sales Coach, Joe Crisara, as he sits down with Nick Englehart, lead trainer at Service MVP, to delve into Nick's fascinating career journey. Starting from his early days in the plumbing industry to working at SpaceX, and eventually becoming a lead trainer at Service MVP, Nick shares the hig…
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HVAC SEO Keyword Research Ideas + Topic Generators
25:43
25:43
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By HookAgency.com
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#133 - Managing HVAC Growth and Infrastructure in the Summer Heat
30:30
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July heat got you down? Then you must not work in the HVAC business, because things are hotter than ever for Jack and John, as they talk about trying to keep up with the massive summertime HVAC rush, the stretch of record-breaking home service sales records, and growth all around. But that begs the question: When you’re making summer hay what are t…
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CSTG 175: Building Communities for Success: Mindset and Leadership with Nikki Lewallen Gregory
35:55
35:55
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Learn how mastering your mindset can create a ripple effect of positive influence in your life and business. Today we welcome a special guest, Nikki Lewallen Gregory, CEO of People Forward Network. Nikki shares insights from her career in mental health therapy, sales, and entrepreneurship, focusing on employee engagement and meaningful work. Learn …
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1
Crush the Summer Sales Slump: Reignite Your Performance
30:30
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In this episode of the "Close It Now" podcast, host Sam Wakefield addresses a common challenge faced by sales professionals: the summer slump. Sam shares a foolproof exercise designed to help you hyper-grow as a person and get back on track as a top performer. This powerful exercise not only helps you overcome the summer slump but also shows you ho…
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Empowering the American Dream: Financial Literacy for the Hispanic Community with Stephen Martinez
51:24
51:24
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In this episode of the "Close It Now" podcast, host Sam Wakefield sits down with Stephen Martinez, author of "The American Dream," host of "The American Dream" podcast, and founder of the American Dream Event. Stephen shares his inspiring mission to bring financial literacy and business education to the Hispanic community, an often underserved popu…
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Boosting Revenue: How CSRs Can Transform Contractor Sales with Brigham Dickinson
38:01
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In this insightful episode host Megan Bedford sits down with Brigham Dickinson, president of Power Selling Pros and founder of the Power Certification program, to discuss growth strategies for the home services industry. Brigham reveals actionable tactics to boost contractor revenue by engaging customer service representatives (CSRs) more actively …
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Seeing Marketing Challenges As Opportunities. w/Eric Thomas of Rival Digital
46:56
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Welcome to a transformative episode of our podcast! Today, we delve into the art of viewing marketing challenges as unique opportunities for innovation, growth, and success. Learn more about Eric Thomas at; https://rivaldigital.com/about/meet-the-team/eric-thomas/ Subscribe to our page for more home services content / resources. Book a call with us…
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#132 - Rebranding, Team Lead Pay, and GMB: Your Questions, Answered
39:28
39:28
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It’s June Q&A time, as John tackles strategies for increasing revenue per plumber and HVAC technician, tracking key performance indicators (KPIs), and tips for managing warehouse inventory and consignment. He’ll also get into hiring team leads, implementing incentive-based compensation plans, rebranding strategies after acquisitions, and navigating…
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Re-Release: Unleashing the Power of Data with Mike Zuidema
28:06
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Join us for this popular re-released episode! Mike Zuidema is a Biostatistics graduate with a background in research, the medical industry, and pharmaceuticals. In his role at Peterman Brothers, Mike has been instrumental in setting up the data infrastructure and streamlining access to information and he joins Chad Peterman to share how data-driven…
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Mastering Objections: The Easy Way to Uncover and Handle Sales Objections
29:15
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In this episode of the "Close It Now" podcast, host Sam Wakefield shares an incredibly simple and effective method to uncover and handle real objections at the end of a sale. Sam delves into practical techniques that help identify hidden objections and transform potential hurdles into opportunities to close deals. This episode is packed with action…
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Strategies for HVAC Business Growth During Summer with Josh Kelly
50:04
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Summer in the HVAC industry comes with its own hurdles. Experience Matters host Andy Fuselier sits down with Josh Kelly, a renowned figure in the home services and HVAC industry. From navigating the high profitability and challenges of the summer season to the critical need for constant learning and adaptation, Josh shares valuable insights for ent…
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In today's episode of Windshield Time, Chris Elmore and Harold "J-Dub" James Walker Jr. talk about the timeline of the service call, which spans from the dispatch to saying farewall to the client and includes everything in between. If you're looking for a nugget of wisdom to up your service game, we may just have it here today. Take one small step …
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Unlocking Club Memberships: Turning 'No' into 'Yes' for Homeowners
20:13
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In this insightful episode of the "Close It Now" podcast, host Sam Wakefield delves into the art of navigating conversations with homeowners who are hesitant to become club members, even when it's more cost-effective than repairs. We dive deep into the psychology behind why someone might resist making a purchase and uncover the underlying reasons f…
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#131 - The AI Call Center Revolution with Avoca Founder Tyson Chen
48:52
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Join John Wilson and Jack Carr on 'Owned and Operated' as they look into the cutting-edge world of AI-powered call centers for home service businesses with Tyson from Avoca AI. Discover how AI is transforming the efficiency and effectiveness of call centers in the trades, optimizing everything from after-hours calls to specialized CSR allocation. T…
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CSTG 174: The Power of Mindset and Continuous Training in the HVAC Industry with Joe Crisara
41:58
41:58
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✂️ In this episode, host Chad Perterman welcomes HVAC industry veteran Joe Crisara. With 47 years of experience in HVAC, plumbing, and electrical services, Joe brings a wealth of knowledge and actionable insights. Key topics include the transformative power of mindset in business, the necessity of eliminating ineffective practices, and the importan…
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Blackbelt Sales Podcast Season 2 Episode 39: Gene Slade and Don Johnson Talk About Managing Call Volume Effectively
56:08
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In today's episode of the Blackbelt Sales Podcast, Gene and Don tackle a common challenge across various industries: managing call volume effectively. Have you ever found yourself overwhelmed with too many calls, especially during peak seasons? For instance, in the HVAC industry, as we head into summertime, the phones start ringing off the hooks. M…
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Episode 77 - Building Trust and Driving Sales Success with Chirp
39:00
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Welcome to the Service MVP podcast, hosted by Joe Crisara, America's Service Sales Coach. In this episode, Joe is joined by special guests Ryan and Justin from Chirp, a service dedicated to maintaining customer relationships through automation. Ryan shares the inspiring story behind the inception of Chirp and how his success with automation in his …
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Blackbelt Sales Podcast Season 2 Episode 38: Gene Slade and Don Johnson Talk About Effective Pricing Strategies
40:55
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In today's episode of the Blackbelt Sales Podcast, Gene and Don will be tackling the common challenge of pricing jobs effectively. Have you ever struggled with pricing jobs? Have you been taught a correct method—not the only method, but one that works well? Or are you just out there winging it? If this is one of those areas you struggle with, this …
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Limitations of Marketing + The Power of Memberships w/Jonathan Bannister
57:50
57:50
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Welcome to another enlightening episode of our podcast! Today, we explore the inherent limitations of traditional marketing strategies and how leveraging the power of memberships can transform your business. Learn more about Jonathan Bannister at; https://homeservicehustle.com Subscribe to our page for more home services content / resources. Book a…
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Blackbelt Sales Podcast Season 2 Episode 37: Gene Slade and Don Johnson Talk About How Your Appearance Affects Your Sales
30:05
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Today's episode of the Blackbelt Sales Podcast will tackle the critical role of appearance in your sales success. Does your appearance really make a difference in your sales? We believe it does. For service professionals who visit clients' homes, there are essential rules to follow. Join us as we explore why caring about your appearance reflects yo…
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#130 - Unlocking High Average Ticket Sales in HVAC and Plumbing
39:48
39:48
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Join John and Jack as they talk about hitting major milestones, training programs, and strategies that have significantly increased their average ticket sales. Learn about the importance of call-by-call management, creating effective options for customers, and improving service quality. We also discuss exploring customer needs early, the impact of …
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CSTG 173: Streamlining Field and Home Service Software with David Zhao
41:49
41:49
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David Zhao, Co-Founder of Pika, envisions a better front office experience for contractors. An advocate for single platforms like SurfaceTime for field work and Pika for home use, David sits down with host Chad Peterman to explore the transformative role of technology in the residential services industry. Throughout the conversation, Chad and David…
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Blackbelt Sales Podcast Season 2 Episode 36: Gene Slade and Don Johnson Talk About How Tone and Inflection Change the Game
40:20
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In today's episode of the Blackbelt Sales Podcast, Gene and Don will be discussing the significant impact of tone and inflection on your sales success. Have you ever thought about how the way you say something can completely change its meaning? Whether you're out in a house or in a sales situation, using the right words is crucial, but delivering t…
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Episode 76 - Sales Mastery with Chet Holmes International: Insights from Troy Aberle
33:12
33:12
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Welcome to the Service MVP Podcast with Joe Crisara, America's Service Sales Coach. In this episode, Joe is joined by a special guest, Troy Aberle, the Executive Strategy Officer at Chet Holmes International. Troy and Joe dive into the legacy and impactful strategies of Chet Holmes, focusing on how these principles continue to transform businesses …
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CSTG 172: Leveraging Consumer Financing for HVAC Business Growth with Eric Howarth and Ken Goodrich
34:09
34:09
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Chad Peterman is joined by industry veterans Eric Howarth, GoodLeap, and Ken Goodrich, Goettl, to discuss the transformative power of consumer financing in HVAC businesses. Eric and Ken delve into the effectiveness of consumer financing and how it can revolutionize sales growth, drawing examples from successful companies like Renewal by Anderson, E…
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Blackbelt Sales Podcast Season 2 Episode 35: Gene Slade and Don Johnson Talk About Dealing with Realtors and Management Companies
33:27
33:27
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In today's episode of the Blackbelt Sales Podcast, Gene and Don will be discussing a common challenge: dealing with realtors, management companies, and other third-party higher authorities. Do these situations ever get you stuck when you can't actually get to the owner or the decision maker? Join us as we explore strategies to navigate these scenar…
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What is The Right Amount of Training (w/Brigham Dickinson)
46:20
46:20
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By HookAgency.com
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In today's episode of Windshield Time, Chris Elmore and Harold "J-Dub" James Walker Jr. discuss the importnace of establishing and understanding both input and output KPIs within your business. Output KPIs are lagging indicators that show results, and input KPIs are activities that drive those results. Have you fallen victim to only tracking the ou…
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#129 - Generating Leads for Home Service Businesses: Digital Marketing with Sam Preston
32:17
32:17
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Today's episode features a special guest, Sam Preston, CEO of Service Scalers. Join us as Sam visits our shop and shares his insights on revolutionizing home service marketing. We discuss the evolution from traditional marketing methods to leveraging digital strategies, AI, and SEO to drive leads and business growth. Learn about the challenges and …
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CSTG 171: Keys to Leading in Tough Times with Chad Peterman
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Episode Description: How do you overcome fear in a leadership role? From navigating uncertainty to strategic decision-making, Chad Peterman unpacks the essentials of leading in challenging times. Drawing from personal experiences and extensive insights, Chad explores the critical role of attitude, the importance of over-indexing in care, the value …
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Blackbelt Sales Podcast Season 2 Episode 34: How to Eliminate Zero Tickets Without High Pressuring Your Customers!
28:57
28:57
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Today's episode of the Blackbelt Sales Podcast, is about how to eliminate zero tickets without high pressuring your customers. Join Gene as he explores effective strategies to eliminate zero tickets while maintaining healthy and positive customer relationships. He'll discuss two critical reasons why potential buyers might not be purchasing from you…
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Ninja Trick for Better Appointments: The Secret Tool for Instant Rapport
28:33
28:33
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In this episode of the "Close It Now" podcast, host Sam Wakefield delves into the fascinating psychology behind multiple exposures and their impact on consumer decisions. Learn a powerful ninja trick that can instantly improve your appointment setting and discover the most underutilized tool for building instant rapport with homeowners. This episod…
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Exiting to Excellence: Overcoming Struggles and Achieving Success with Jerome Myers
54:35
54:35
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In this heartfelt episode of the "Close It Now" podcast, host Sam Wakefield sits down with Jerome Myers, founder of Exodus and host of the Dreamcatcher podcast. Together, they explore the emotional and mental challenges faced by Apex performers. Jerome shares his profound insights on the downfalls and struggles these high achievers encounter, along…
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Visual Impact: Elevating Your Brand with Video Marketing with Nancy O'Hare Zika
24:36
24:36
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Learn how video can make your home service business competitive. In this episode of "Can't Stop the Growth," Megan Bedford welcomes Nancy O'Hare-Zika, owner and president of Yellow Dog Creative. Nancy dives into the transformative power of video marketing for home service businesses and reveals effective strategies to enhance brand visibility and c…
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The Journey From HVAC Tech to GM w/ Chase Cottam
41:18
41:18
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Chase Cottam, of Hobaica home services shares his journey from Tech to GM, a story covering over 15 years. He shares what principles and values got him to where he is today, and what makes Hobaica so special. From talking with Chase, he's the kind of tech I would want taking care of my house. Be like Chase, care for the homeowner and provide gold s…
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#128 - How to Use AI for Home Service Business Success
44:16
44:16
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In this episode of 'Owned and Operated,' Jack and John revisit their previous discussion on how to use and integrate AI into their home service business endeavors, analyzing its transformative impact over the past few months. They reflect into their experience with Avoca, an AI-driven call center software, and discuss its role in enhancing CSR coac…
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CSTG 170: Optimizing Customer Experience with Paul Redman
43:32
43:32
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In this episode of Can't Stop the Growth, Chad Peterman is joined by Paul Redman, founder of Contractor Commerce, to discuss the revolutionizing impact of online sales and filter subscriptions in the HVAC and moving industries. Paul highlights a moving company's instant quote system and the shift in consumer behavior during major purchases. The con…
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Unlocking Buyer Potential: Avoiding Common Sales Pitfalls
28:16
28:16
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In this episode of the "Close It Now" podcast, host Sam Wakefield delves into the human psychology surrounding belief systems and how salespeople unknowingly disqualify homeowners from the ability to buy. Often, our own beliefs and assumptions create barriers that prevent potential customers from making a purchase, and we may not even realize it. S…
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Episode 75 - Mastering Call-by-Call Management: A Family Business Success Story
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Welcome to the Service MVP Podcast! In this episode, America's Service Sales Coach, Joe Crisara, sits down with Rocky Lozano and his son, Andrew Lozano, from Air One Services in Colton, California. Join us as they share their journey of mastering call-by-call management for their service team. Rocky discusses the history of their family-owned busin…
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Mastering Homeowner Service: Deep Dive into IAQ Sales using the microscope with Jason James (Part 2)
1:04:56
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In this episode of the "Close It Now" podcast, host Sam Wakefield continues his conversation with Jason James, an HVAC veteran and the #1 IAQ salesperson at a 21-location company. This part 2 episode focuses on the microscope technique, featuring an in-depth role play session designed to help you master the art of serving homeowners at the highest …
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Blackbelt Sales Podcast Season 2 Episode 33: Gene Slade and Don Johnson Talk About Why People Are Not Buying From You
39:18
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In today's episode of the Blackbelt Sales Podcast, Gene and Don are going to talk about a common challenge amongst techs: why aren't people buying from you? Join us as we explore why customers tend to delay purchases, especially in industries like HVAC during shoulder seasons. We'll also share practical solutions to boost sales. Don't miss out on t…
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How to Stop Home Service Employee Turnover w/ Joe Crisara
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In this episode, we're diving deep into one of the most pressing issues faced by home service businesses today: employee turnover. High turnover rates can cripple a company’s growth, affect customer satisfaction, and increase operational costs. But don't worry, we've got you covered! Learn more about Joe Crisara at; https://servicemvp.com Subscribe…
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Join John Wilson on this special episode of 'Owned and Operated' as he dives into the world of home service businesses, focusing on plumbing, HVAC, and electric growth. It’s the end of the month and that means it’s time for John’s first Live Q&A with questions from the OaO private Facebook group! He answers pre-submitted questions about building bu…
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1
Re-release: 5 Ways to be Unforgettable with Chad Peterman
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In this re-released episode, Chad Peterman dives into the strategies and mindset needed to leave a lasting impression in your workplace. He explores how you can become the most indispensable person in your department by embodying a sense of urgency, continuously improving yourself, and helping others along the way. He will uncover key factors that …
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Embrace the Journey and the 'Win or Learn' Mindset
43:28
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In this episode of the "Close It Now" podcast, host Sam Wakefield dives deep into the struggles faced during the early years of a sales career. Emphasizing the powerful mindset of "I win or I learn," Sam discusses the importance of not comparing yourself to others and avoiding frustration on the journey to mastering sales. This episode is packed wi…
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