Best Jay Gerhart Podcasts (2024)

1
E114: Bob Moesta - Learning to Build Through 847 Notebooks 54:16

1+ y ago54:16

54:16

Ben and Jay welcome back the one and only Bob Moesta for a record 4th episode. Bob is a founding father of Jobs to Be Done theory, CEO of The ReWired Group (which has a great new website) and author of the recently published Learning to Build: 5 Bedrock Skills of Innovators and Entrepreneurs. Hear Bob talk about why he wrote the book, a couple of n…

1
E113: Perry Klebahn - The Practice of Ideaflow 48:58

1+ y ago48:58

48:58

For our penultimate episode of 2022, we interview Perry Klebahn about his soon-to-be-published book Ideaflow: The Only Business Metric that Matters, co-authored with Jeremy Utley. Perry is an Adjunct Professor and Director of Executive Education at the Hasso Plattner Institute of Design--the d.school--at Stanford University. Prior to his role at th…

1
E112: Mona Baset - Translating Marketing, Technology, and Innovation 42:46

2y ago42:46

42:46

Ben & Jay reconnect with a former colleague and friend of innovation, Mona Baset, Vice President, Digital Services at Intermountain Healthcare. During her career prior to Intermountain, Mona has held a variety of leadership positions in marketing and technology at Atrium Health and Bank of America. While at Atrium Health, she participated in the ve…

1
E111: Ruth Hartt - An Opera Singer Walks Into a Think Tank and Meets a Theory 46:38

2y ago46:38

46:38

Ben & Jay dig again into Jobs to Be Done, this time from a fascinating perspective with Ruth Hartt, Chief of Staff to the President at the Christensen Institute and creator of Culture for Hire. Ruth, a former opera singer and vocal teacher, is passionate about bringing customer-centric innovation to arts marketing. Classical music audiences have de…

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E110: Talking Jobs to be Done Philosophy with Scott Burleson 47:37

2y ago47:37

47:37

Ben & Jay have a fun Jobs to Be Done deep dive with Scott Burleson, Senior Vice President at the AIM Institute, a company on a mission to change B2B innovation. Scott is an expert in Outcome-Driven Innovation, with deep product management and innovation experience at John Deere and Strategyn. He is author of The Statue in the Stone: Decoding Custom…

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E109: Kapil Kane on Helping Inventors Become Intrapreneurs 37:50

2y ago37:50

37:50

Ben & Jay venture into technology, invention and intrapreneurship with Kapil Kane, Director of Innovation for Intel Corporation in China. Kapil co-founded and leads GrowthX, an award-winning corporate - startup accelerator that has launched multiple new businesses generating $400M+ in projected revenues through bottoms-up innovations in areas of AI…

1
E108: Michele Hansen - Deploying Empathy with Your Customers and in Your Life 44:48

2y ago44:48

44:48

Ben & Jay are joined by Michele Hansen, author of Deploy Empathy, A Practical Guide to Interviewing Customers. Michele is co-founder of Geocodio, an indie SaaS, and co-host of the Software Social podcast. Hear about Michele's journey from sending interview tips to founders by email to a newsletter to a book, her aspiration for the book, and about b…

1
E107: Kyushik Nam - Learning & Doing Design 39:34

2y ago39:34

39:34

Ben & Jay are joined by Kyushik Nam, an MFA candidate in Design Management at the Savannah College of Art & Design. Kyushik was mentored by our teammate Isabelle Magnin for his master's thesis. This episode is a great opportunity to hear about the design process from the perspective of a student on a live project, making a difference from individua…

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E106: Roy Rosin - Matching Innovators' Passion to Customer Problems 45:49

2y ago45:49

45:49

Ben & Jay welcome a multi-industry innovation hall of famer, Roy Rosin, Chief Innovation Officer at UPenn Health System. Roy leads The Center for Health Care Innovation, which facilitates the rapid, disciplined development, testing, and implementation of new strategies to reimagine health care delivery for dramatically better patient outcomes, valu…

1
E105: Bradley Schurman - Designing Products and Organizations in the Super Age 40:16

2y ago40:16

40:16

Ben & Jay talk with demographic futurist Bradley Schurman, founder & CEO of the research and advisory firm The Super Age and author of a fascinating book by that name. Brad spent a significant portion of his career with AARP as a Senior Advisor and Global Director for Partnerships and Strategic Engagements. He specializes in helping organizations u…

1
E104: Kip Lee - Crafting Arguments by Design 45:35

2+ y ago45:35

45:35

Innovation Sherpas Ben and Jay interview Kip Lee, Vice President of Innovation & Product Strategy at University Hospitals, and a Managing Director of UH Ventures. He’s pursuing a Doctorate in Design and Innovation at the Weatherhead School of Management at Case Western Reserve University, and serves as an editor of the journal, Design Issues, publi…

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E103: Mike Eppehimer on Improvisational Leadership 46:36

2+ y ago46:36

46:36

Ben & Jay find another opportunity to weave improv into your innovation expedition, joined by Mike Eppehimer, founder of ThreefoldYes. Prior to starting ThreefoldYes, Mike was a seasoned senior healthcare executive who integrated his experience in the creative arts with improvement science. Mike talks about his unique career arc and numerous practi…

1
E102: The Innovator's Prescription Renewed (Part 1) 58:42

2+ y ago58:42

58:42

In 2009, Professor Clayton Christensen published The Innovator's Prescription: A Disruptive Solution for Health Care, with co-authors Dr. Jerome Grossman and Dr. Jason Hwang. Well over a decade later, Ben & Jay revisit this robust and insightful body of work with Ann Christensen, President & CEO of the Clayton Christensen Institute and Ann Somers H…

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E101: Nora Herting on the Power of Pictures for Visual Leadership 42:50

2+ y ago42:50

42:50

Ben & Jay welcome in a new year with Nora Herting, CEO and co-founder of ImageThink, world's leading visual strategy firm. Nora is author of "Draw Your Big Idea" and a frequent keynote speaker. Hear Nora share her insights on: Founding a firm that uses the tools of graphic facilitation, visual theory and design thinking The neuroscience behind the …

1
E100: A Sherpa Centennial Celebration! 30:27

2+ y ago30:27

30:27

Ben & Jay reflect upon and celebrate 100 episodes of A Sherpa's Guide to Innovation. We look back, look forward, and express our appreciation for our guests and listeners. Ann Somers Hogg drops in to say hello and talk about her new role at the Clayton Christensen Institute. Read Ann Somers' latest blog post here: All Things Twitter: Christensen In…

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E99: Paul Puopolo - Leading Everyday Innovators at DFW Airport 44:54

2+ y ago44:54

44:54

Ben & Jay have a deep-dive on building corporate innovation from the ground up with Paul Puopolo, Executive Vice President of Innovation at Dallas Fort Worth International Airport. Following a career as a naval aviator, Paul built and led innovation teams at Humana, Highmark and MetLife. Paul has outstanding insights on not only building an innovat…

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E98: Dr. Bon Ku - Leading The Avengers of Health Care 41:30

2+ y ago41:30

41:30

Ben & Jay are joined by Dr. Bon Ku, Director of Jefferson Health Design Lab in Philadelphia. Dr. Ku is well-known on a number of fronts - a practicing emergency medicine physician; a leader in teaching design to medical students and physicians; a co-author of Health Design Thinking; host of Design Lab podcast; and from his prominent role in TNT's C…

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E97: Abrea Armstrong - How an Innovation District Creates Space for a Community’s Potential 39:43

3y ago39:43

39:43

Ben & Jay return from a short break to talk with a rising star - Abrea Armstrong, Senior Marketing & Communications Coordinator for the Innovation Quarter. The iQ is an innovation district in downtown Winston-Salem, NC, bringing together forward-thinking companies in the areas of research, business and education in biomedical science, information t…

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E96: Concordia's Matt Swift on Convening for Collaborative Change 37:44

3y ago37:44

37:44

An episode 20 years in the making! For our 96th episode, Ben welcomes long-time friend Matthew Swift, co-founder and CEO of Concordia, to discuss how he innovates in the world of public affairs. Concordia is a nonprofit, nonpartisan organization dedicated to actively fostering, elevating, and sustaining cross-sector partnerships for social impact, …

1
E95: David Duncan - A Real-Life Market Detective 38:38

3y ago38:38

38:38

Ben & Jay are joined by David Duncan, Managing Director at Innosight and author of The Secret Lives of Customers: A Detective Story About Solving the Mystery of Customer Behavior. This new book is a fresh and creative approach to demonstrating and teaching the language, methods and mindset of Jobs To Be Done theory. Hear why Dave choose a fictional…

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E94: Coonoor Behal – Reframing Quitting to a Process for Progress 41:03

3y ago41:03

41:03

Ben & Jay are joined by Episode 27 guest Coonoor Behal, author of the newly published "I Quit! Life-Affirming Joy of Giving Up". Coonoor is the Founder & CEO of Mindhatch, a consultancy that helps organizations create the conditions for innovation and creativity to thrive. Through Mindhatch, Coonoor delivers her unique mix of expertise in Design Th…

1
E93: Arthur Daemmrich – Inspiring Generations of Inventors & Innovators 41:15

3y ago41:15

41:15

Ben & Jay have a fascinating conversation from a historical and education perspective, with Arthur Daemmrich, Director of the Lemelson Center for the Study of Invention and Innovation at the Smithsonian Institution. The vision of the Center is: A world in which everyone is inventive and inspired to contribute to innovation. Hear about the physical …

1
E92: Liz Markle of Open Source Wellness - Community is Medicine 41:26

3y ago41:26

41:26

Liz Markle PhD believes innovation in health and wellness isn't a new pill or superfood or wearable but a return to the universally applicable and radically simple advice to move, nourish, connect, and be. Tired of patients not making progress in between doctor visits, Liz wanted to make it easier for people to design their lives so that healthy be…

1
E91: Shannon Clute - Creating an Innovation Flywheel to Empower Students 46:05

3y ago46:05

46:05

Ben & Jay continue to learn from innovation leaders with novel career journeys, this time talking with Shannon Clute, Inaugural Director of The Hatchery, Emory Center for Innovation in Atlanta. The Hatchery supports student innovators and entrepreneurs from all Emory University schools, and covers all stages of innovation from inspiration and learn…

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E90: Tanqueray Edwards - Inventing, Caring, Leading Change in Innovation 42:16

3y ago42:16

42:16

Ben and Jay have an exceptional conversation with Tanqueray Edwards, Global Innovation & Program Director at JLL, a global real estate and investment management firm. Tanqueray talks about standing up an innovation function at JLL during the pandemic and her subsequent new role with the organization, including the role of change management in innov…

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E89: Slices of Healthcare Insights with Andy Mychkovsky 37:18

3+ y ago37:18

37:18

Join Sherpa Host Ben Tingey as he interviews Andy Mychkovsky, a growth and product consultant for healthcare startup companies and the founder and writer of Healthcarepizza.com. And nope, it's not a pizza company. Rather, it's a blog that serves up slices of healthcare insights about digital health, value-based care, and other industry innovations …

1
E88: Javier Lozano - Market-Creating Innovation for Diabetes Care 49:05

3+ y ago49:05

49:05

Ben & Jay have an inspiring conversation with Javier Lozano, Founder and CEO of Clínicas del Azúcar, a growing chain of "one-stop shops" for diabetes care in Mexico. Armed with a willingness to explore, a passion for helping people in need (including his mother) and the theories of Dr. Clayton Christensen, Javier has created a truly disruptive inno…

1
E87: Kristen Berman - Filling Holes in Human Behavior 46:53

3+ y ago46:53

46:53

Ben and Jay revisit the fascinating topic of behavioral science with Kristen Berman, CEO of Irrational Labs. Kristen co-founded Irrational Labs, a behavioral product design company, with Dan Ariely, helping companies and nonprofits understand and leverage behavioral economics to increase the health, wealth and happiness of their users. She also co-…

1
E86: Ben Tingey - Empathizing, Teaching, Serving 44:45

3+ y ago44:45

44:45

In our first new episode of 2021, Jay exchanges chairs with your Sherpa host Ben Tingey! Ben covers a lot of ground about learning/doing/teaching innovation over the past few years, a recent project related to physician burnout that's making a big impact on him and Atrium Health, and much more. All Things Twitter: A Sherpa's Guide to Innovation Ben…

1
E85: Remembering Dr. Clayton M. Christensen 14:59

3+ y ago14:59

14:59

This episode was originally released on January 28, 2020. Ben & Jay reflect on what Dr. Clay Christensen has meant to each of them, their experience meeting Clay and his wife, Christine, and a few parting thoughts in gratitude for this amazing man. memoriesofclay.com How Will You Measure Your Life? The Clayton Christensen Institute The Forum for Gr…

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E84: Dr. Rasu Shrestha & Todd Dunn - Looking Back & Ahead 38:38

3+ y ago38:38

38:38

Ben & Jay bring back two former guests and Atrium Health strategy and innovation leaders - Dr. Rasu Shrestha & Todd Dunn. Rasu and Todd reflect back on what makes them #AtriumHealthProud during a unforeseen and unprecedented 2020, and paint a picture of what innovation at Atrium Health looks like going forward. Plus, what have been their favorite A…

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E83: Terik Tidwell - "Venture Humanist" 41:09

3+ y ago41:09

41:09

One of our favorite things to do is spotlight the incredible innovators located right here in our backyard of Charlotte, NC. This episode features Terik Tidwell, Director of the STEM Innovation Initiative and Executive Director of the Smith – Tech Innovation Center at Johnson C Smith University. Learn about the work Terik and his team have done to …

1
E82: Dr. Ellen Beckjord - At The Intersection of Love & Science 47:13

3+ y ago47:13

47:13

Ben & Jay have a wide-ranging conversation with Dr. Ellen Beckjord, Associate Vice President, Population Health & Clinical Transformation at UPMC Health Plan. Ellen is a behavioral scientist and epidemiologist working a the intersection of population and digital health. In addition to her great work at UPMC Health Plan, Ellen talks about two additi…

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E81: Scott Kirsner of Innovation Leader - Insights on Big Company Innovation 35:01

3+ y ago35:01

35:01

Ben & Jay talk with Scott Kirsner, CEO of Innovation Leader, a media and events company focused on Chief Innovation Officers, senior R&D execs, and intrapreneurs at large organizations who are responsible for making change happen. Scott is also a columnist for the Boston Globe and has contributed content to a number of other publications such as Fa…

1
E80: Is Ice Cream for Breakfast Funny or Weird? Taddy Hall on Jobs to Be Done 50:52

3+ y ago50:52

50:52

Ben and Jay complete an epic three-episode Jobs to Be Done arc with Taddy Hall, Senior Partner at Lippincott. A best-selling author and global innovation authority, Taddy drives growth through new product development and systematic improvements to innovation processes. He collaborated with Harvard Business School’s Clayton Christensen for the last …

1
E79: Jim Kalbach - The Jobs To Be Done Playbook 37:52

3+ y ago37:52

37:52

Ben & Jay talk to Jim Kalbach, Head of Customer Experience at MURAL and author of The Jobs To Be Done Playbook, Mapping Experiences, and Designing Web Navigation. Jim shares his perspective on Jobs To Be Done as a mindset, how an organization can start using it, and how it can influence various aspects of the organization. Since the episode was rec…

1
E78: Bob Moesta on Avoiding Hans, Selling Jay a Tesla & Demand-Side Sales 101 45:56

4y ago45:56

45:56

Ben & Jay welcome back Bob Moesta for the third time, talking about his new book Demand-Sides Sales 101: Stop Selling and Help Your Customers Make Progress, co-authored with his partner at The ReWired Group, Greg Engle. Bob is a lifelong innovator and coarchitect of the “Jobs to be Done” theory with Dr. Clayton M. Christensen. He's a teacher, build…

1
E77: Dr. Debbie Salas-Lopez - The Girl From The Bronx 37:38

4y ago37:38

37:38

Ben & Jay have a memorable and inspiring conversation with Dr. Debbie Salas-Lopez, SVP of Community and Population Health at Northwell Health. Beyond her formal role, she is a nationally recognized speaker and educator for women leaders in medicine, with a focus on healthcare disparities and equity in care, cultural awareness and language appropria…

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E76: How Are You Doing? No, How Are You Really Doing? 47:27

4y ago47:27

47:27

Patrick Mulvaney & Victor Armstrong have very different but very important roles in the increasingly critical area of mental health and wellness. Patrick is Chef Owner at Mulvaney’s Building & Loan, a farm to fork restaurant in Sacramento, California. Victor is Director of the NC Division of Mental Health, Developmental Disabilities, Substance Abus…

1
E75: A Pandemic, Recession & Revolution Walk Into a Bar - Anniedi Essien Serves Up Wellness 32:44

4y ago32:44

32:44

Ben and Jay celebrate A Sherpa's Guide to Innovation's "diamond" episode 75 with a real jewel, a woman who's on a mission to revolutionize wellness: Anniedi Essien - Chief Swagger Officer, CEO and Founder of Idem Spark. Anniedi talks about her personal and professional transformation from seasoned strategy and innovation consultant to a bold new en…

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E74: Unlocking Oceans of Demand - Avoiding The Prosperity Paradox 43:34

4y ago43:34

43:34

Ben & Jay are delighted to welcome back two researchers and thought leaders from the Christensen Institute, Efosa Ojomo and Rich Alton, to discuss their recent paper “Avoiding The Prosperity Paradox: How to build economic resilience in a post-COVID world.” This paper is a follow-up to the 2019 book Efosa co-authored with Dr. Clayton Christensen and…

1
E73: Leaps of Faith and Logic - Josh Shabtai of Lowe's Innovation Labs 40:40

4y ago40:40

40:40

Learn about the Lowe's Innovation Labs from Josh Shabtai, Senior Director of Ecosystem, and how they use narrative-driven principles to imagine, explore, test. and create the future for Lowe's customers through emerging and exponential technologies. In this episode, we hear from Josh about: his background in advertising and video games, including a…

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E72: Spreadsheets Don’t Build Empathy – Steve Koch of Cast & Hue 38:02

4y ago38:02

38:02

Ben and Jay welcome Steve Koch, co-founder and Senior Vice President at customer experience consultancy Cast & Hue. Steve talks about his career transition from marketing and advertising to human-centered design, and the critical connection of customer experience to brand. He discusses how to overcome barriers to employing human-centered design to …

1
E71: Designing for Behavior Change with Amy Bucher, PhD 45:18

4y ago45:18

45:18

This episode’s guest is Amy Bucher, PhD, Vice President of Behavior Change Design at Mad*Pow, a strategic design consultancy working with industry leaders to create social impact. Amy is an expert in motivational design, behavior change, health, and happiness, and how technology can support them. She previously worked at CVS Health and Johnson & Jo…

1
E70: ILN - A Springboard to Move Innovation Forward 35:57

4y ago35:57

35:57

How might we move innovation forward in the Covid-19 era and beyond? If you're an innovator in healthcare, you need to connect with the Innovation Learning Network. This episode features members of the ILN Core Team: Christi Zuber - Executive Director, Cynthia Bazan - Events & Operations, and Tim Rawson - Growth & Insights. In the words of Zayna Kh…

1
E69: Bermon Painter & the Job to Be Done of the EY wavespace™ 27:04

4y ago27:04

27:04

Catch the wave! Bermon Painter is the EY Innovation and Strategy Director at the Charlotte EY wavespace™. He has spent the past 20 years with a focus on product strategy, customer experience, user experience design, and enterprise application development across numerous industries. He frequently speaks at conferences and facilitates workshops aroun…

1
E68: Design at a Distance 39:22

4y ago39:22

39:22

Sherpa Host Ben Tingey talks with two Sherpa's Guide to Innovation podcast vets and innovation pros, David Phillips of Faster Glass and Eric Gorman of Wily LLC, about the rapid pivot to innovating virtually during COVID-19. Hear about what's worked well (technical moderators!), what's challenged them (customer discovery/ethnography), and what might…

1
E67: Reflections from an Innovation Gladiator - Dr. Jean Wright 44:05

4y ago44:05

44:05

It's another closet studio edition! For episode 67 we have the privilege of listening to the brilliant mind and disarming wit of our Innovation Gladiator, Dr. Jean Wright, as she reflects on her impending retirement and the things she's learned as the Chief Innovation Officer at Atrium Health, such as: Innovation is actually code for change managem…

1
E66: Debunking Design Thinking Myths with Jason Rome 37:41

4y ago37:41

37:41

Jason Rome of Skookum joins us on A Sherpa’s Guide to Innovation podcast again, this time talking about the common misconceptions and misapplications of design thinking. He pulls in his customer experience insights, just as he did on Episode 25, to explain how the value of design thinking is not found in the workshop event but in the subsequent ite…

1
E65: Necessity is the Mother of Invention 28:17

4+ y ago28:17

28:17

Ben & Jay come to you from their closets, reflecting on the sudden and dramatic changes occurring as a result of COVID-19. They discuss working (and podcasting) at home, what COVID-19 might permanently change, and how constraints unleash innovation. Politico: Coronavirus Will Change the World Permanently. Here’s How. Magnet Theatre – Virtual Improv…

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