Sunny’s Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level!
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The latest tech news, advice, and tools are aimed at a specific audience, which includes computer repair shops, Managed Service Providers (MSPs), vendors, and distributors. These resources can provide valuable information on the latest trends, software, and hardware in the tech industry, as well as tips and strategies for running a successful computer repair or MSP business. They can also include information on new products and services from vendors and distributors, and provide ways for the ...
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People First: Building a Winning Culture in MSPs with EOS
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Join IT By Design CEO Sunny Kaila in this episode of Sunny’s Silver Linings podcast as he chats with EOS Worldwide experts Kelly Knight, CJ Dubé, and Mark O'Donnell. Together, they delve into the crucial role of a people-first culture in driving business success and overcoming challenges. Here are the key takeaways from the enlightening session: • …
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Getting More Customers - Tech Talk - Eps 147 - Tech Business Show!
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Are you searching for effective ways to attract new customers to your business? Join us for an insightful discussion where we'll explore a variety of strategies to bring customers to you—be it through flyers, parish magazines, word of mouth, and more. Since what works for one business may not work for another, we'll delve into diverse methods to he…
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Beyond Competition: The Power of MSP Communities Working Together
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In this episode of "Sunny Silver Linings," I interview Brad Schow about the transformative power of MSP communities. We explore the idea that one plus one isn't just two; it’s equal to eleven. By embracing an abundance mindset and a Go-Givers approach, we can unlock limitless potential in the total addressable market. Instead of viewing other MSP p…
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Embracing Failure: Redefining Leadership with Sunny Kaila and James Hwang
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In this episode of Sunny’s Silver Linings podcast, IT By Design CEO Sunny Kaila engages in a thought-provoking conversation with James Hwang, author of Dare to Fail, about the transformative power of embracing failure in leadership. Discover how to redefine failure as a stepping-stone for growth and innovation. Hear James’s perspective on shifting …
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Building a Purpose-Driven MSP: Insights from Johan Hammerstrom
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In this episode of Sunny's Silver Linings podcast, IT By Design Founder & CEO Sunny Kaila interacted with Johan Hammerstrom, CEO of Community IT Innovators, to discuss the power of purpose-driven leadership in the MSP space. Johan shared valuable insights on aligning business goals with customer needs, building a strong organizational culture throu…
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It’s For You! And 1000 More Reasons to Attend the 2024 Target Open Day
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Advanced warning there are some sound issues.... It’s For You! And 1000 More Reasons to Attend the 2024 Target Open Day If you had the opportunity to spend a day getting £1000s of FREE business advice that will benefit your business in the run up to Christmas and beyond, you’d take it, right? And if that same day included a wealth of business and n…
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Building Winning Teams as an MSP: Lessons from Omega Systems COO, Ben Tercha
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In this special episode of Sunny’s Silver Linings, host Sunny Kaila interacted with Ben Tercha, COO of Omega Systems, to explore his 19-year journey in the managed service provider (MSP) industry. From building strong customer relationships to leading high-performing teams, Ben shares actionable insights for growing your MSP business. Key takeaways…
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The Future of MSPs: Maximizing Profits & Embracing a Borderless Mindset
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In this episode of Sunny’s Silver Linings, IT By Design CEO Sunny Kaila talks with Sumeet Sabharwal, CEO of Netgain, and Frank DeBenetto, General Manager of MSP Suite at Kaseya, about the challenges MSPs face with profitability and share actionable strategies for expanding beyond regional boundaries and maximizing value. Key Topics Covered: Overcom…
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Building a People-First Culture: Insights from Machado Consulting’s Max Kaplan
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In this episode of Sunny's Silver Linings, IT By Design CEO Sunny Kaila sat down with Max Kaplan, Director of Engineering at Machado Consulting, Inc., to discuss the importance of a people-first culture in business. Max shared how adopting IT By Design's talent operating system, Team GPS, transformed their team's dynamics by improving goal setting,…
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Unlocking Relationship Success With Ann Sheu
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In this insightful episode of Sunny's Silver Linings podcast, IT By Design CEO Sunny Kaila is joined by Ann Sheu, Founder & CEO of Mpowered Families, to explore the keys to relationship success at home and work. Ann shares her personal journey, the founding of Mpowered Families, and practical strategies for improving relationships through intention…
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Mastering the MSP Business: Strategic Insights with Brian Hoppe
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In this episode of Sunny's Silver Linings, hosted by IT By Design CEO Sunny Kaila, we have an engaging and insightful conversation with Brian Hoppe, a strategic coach for MSPs. Brian shares his entrepreneurial journey, offering valuable advice for new and existing MSP owners. From the importance of finding your niche to the critical role of company…
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MSP M&A Trends: Insights from Christopher Vollmond-Carstens, Ntiva Inc.
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Join IT By Design CEO Sunny Kaila as he chats with Christopher Vollmond-Carstens, Chief M&A Officer at Ntiva Inc., about the latest trends in the MSP mergers and acquisitions (M&A) landscape. Discover strategic advice, future predictions and the role of global teams in this insightful episode of Sunny's Silver Linings. Don’t miss out on expert tips…
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Exploring MSP Evolution with 1Path’s Lori Patrick and Luca Jacobellis
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Welcome to the latest episode of "Sunny's Silver Linings" podcast, hosted by IT By Design CEO Sunny Kaila. In this episode, Sunny engaged in insightful discussions with Lori Patrick, Vice President of Central Services at 1Path, and Luca Jacobellis, Chief Operating Officer at 1Path. Join us as we explore their perspectives on leadership, technology …
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Origin, Keeping Distribution Simple , Tech Talk - Eps 143 - Tech Business Show!
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In this episode, we talk to Origin about their operations, the products and brands they offer, and what makes them stand out. Hosts - Phil & Jenni Griffiths - https://www.techfortechs.co.uk/ & https://www.tftmax.com/ Guest - Stuart Eling - Managing Director Guest - Hitz Solanki - Gaming Development Director Guest - Richard Dey - Account Manager htt…
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Damien Stevens: From a High School Dropout to a Tech Leader
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Time Management - Tech Talk - Eps 140 - Tech Business Show!
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We never have enough time, in this show we will talk about how to make the most of your day. Hosts - Phil & Jenni Griffiths - www.TechMAX.co.uk & www.TFTMAX.com Guest - Alison Cook - https://www.eadr.co.uk/ Here is a breakdown of the Show ### Introduction - Hosts: Phil Griffiths and Jenny - Episode: 140, focused on time management ### Opening Inter…
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MSP Leadership & Growth Lessons From Wolf Consulting's J.B. Lamb
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The latest episode of the "Sunny’s Silver Linings" podcast featuring Jonathan JB Lamb, CEO of Wolf Consulting is out, and you must listen to it now! Tune in to hear JB’s inspiring leadership journey, unique insights on the MSP industry, and his strategies for driving growth and innovation. Don't miss this deep dive into effective MSP leadership and…
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Why it pays to buy recycled technology - Tech Talk - Eps 138 - Tech Business Show!
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In this episode, we explore how recycled technology can significantly benefit your business. Phil & Jenni - Tech For Techs - www.TechForTechs.co.uk / www.TFTMAX.com Ben Ashcroft - https://bugsandbytes.co.uk/ Sharon Richards - https://www.eurosoft-uk.com/ Ian - https://www.ipcsolution.co.uk/ Crosshaven Computer TikTok Tech Show - https://www.tiktok.…
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Mastering Entrepreneurship: Insights from Mike and Patrick Clements
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This week’s episode of the “Sunny’s Silver Linings” podcast features MSP growth tips and insights from two seasoned entrepreneurs Patrick Clements and Michael Clements from SherpaDesk. In this episode, Sunny, Mike and Patrick delved into: — Navigating niche specialization for MSP growth — Prioritizing customer relationships for sustainable success …
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Resell Backup with Cloud Dolphin - Tech Talk - Eps 137 - Tech Business Show!
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Today we are going to be talking about Cloud Backup with Cloud Dolphin, They are a trusted government-approved data backup solution provider. Based in the UK, they specialise in Cloud Backup solutions for resellers, offering white-label solutions tailored for IT repair companies, managed service providers, IT helpdesks, and IT consultants. With UK-…
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Distributor Quarterly Review Show - Tech Talk - Eps 136 - Tech Business Show!
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Find out what’s new in the channel, From what new brands they have, to what the future holds, You ask the Questions! Phil & Jenni - Tech For Techs - www.TechForTechs.co.uk / www.TFTMAX.com Guest Hitz & Stuart - Origin Storage -https://www.originstorage.com/ Victoria - Target Components - https://www.targetcomponents.co.uk/ Elliott - Vip Computer Ce…
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Elevating Team Engagement and Productivity: Insights from Sean Francis
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Let's Open A Store! - Tech Talk - Eps 135 - Tech Business Show
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Our guests are going to be talking about their experiences with opening a new store as well as relocating a current store. They will be answering questions about what they have had to do ie- permits if any, insurance, etc. We will be also taking questions from the chat. Phil & Jenni - Tech For Techs - www.TechForTechs.co.uk / www.TFTMAX.com Will Mu…
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Leading With Purpose: How to Build High-Performing Teams and Company Culture
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ATTENTION all MSP leaders concerned about talent management and cultivating a strong company culture. Join Sunny, Jen Zaroski, Chief People Officer at VC3, and Todd Billiar, Director of Strategic Partnerships at IT By Design, as they delve into strategies for fostering a thriving company culture and building high-performing teams. Here's what you'l…
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Tech MAX 24 Trade Event - Update Show - All The Details For This Years Show!
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In this show, we talk about Tech MAX, from the Talks and Presentations to the exhibitors. We will also take your questions. www.TFTMAX.com Crosshaven Computer TikTok Tech Show - https://www.tiktok.com/@crosshavencomputers www.TechForTechs.co.uk www.YouTube.com/TechforTechs Become a Tech For Techs Member www.FaceBook.com/groups/techfortechs #Techsho…
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Building a Thriving MSP: A Winning Formula by William Flannery
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Are you an MSP looking to take your business to the next level? Look no further and watch the latest episode of the Sunny’s Silver Linings podcast. Explore key insights from industry leader William Flannery on building a successful MSP with a focus on: — Client satisfaction: Moving beyond generic solutions to become a trusted advisor. — Employee re…
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Round Table Discussion - Tech Talk - Eps 133 - Tech Business Show
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In this show we talk about the latest Tech News and topics and take your questions. Hosts - Phil & Jenni Griffiths - https://www.techfortechs.co.uk/ Guest - William Duquemin - https://buildit.im/ Guest - Ian Harden - https://www.ipcsolution.co.uk/ Guest - Karl Mitton - http://solent-technologies.co.uk Crosshaven Computer TikTok Tech Show - https://…
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How Much Do You Charge? - Tech Talk - Eps 132 - Tech Business Show
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Find out if your prices are on par, too low or too high for the job. Getting the right price can help you get more customers. Hosts - Phil & Jenni Griffiths - https://www.TechForTechs.co.uk/ Guest - William Muir - https://www.consumertec.co.uk/ Guest - Ken Mosley - https://www.cannyclever.co.uk Crosshaven Computer TikTok Tech Show - https://www.tik…
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Look who joined Todd Billiar for the latest episode of the “Sunny’s Silver Linings” podcast for an insightful discussion on the future of MSPs—Ahmed Fadili, VP of Managed Services and Cloud Operations at Focus Technology Solutions, and Chris Poulopoulos, VP of Systems Integration at New Era Technology. Catch the whole conversation to gather their a…
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Customer Satisfaction - Get your stars ***** Tech Talk - Eps 131 - Tech Business Show
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In this show, we talk about how we can all improve customer service and how we can implement it in our business. Hosts - Phil & Jenni Griffiths - www.TechForTechs.co.uk Guest - Jay The PC Guy - https://pcguyonline.co.uk/ Guest - Steve Bonici - https://chiswickcomputers.co.uk/ Crosshaven Computer TikTok Tech Show - https://www.tiktok.com/@crosshaven…
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Charting the Course: Insights and Strategies for MSP Success with Katrina Barnes
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The latest episode of the "Sunny’s Silver Linings” podcast Sunny’s conversation with Katrina Barnes, CEO at Beringer Technology Group, about: Importance of people in leadership: right individuals in right roles Building unique MSP identity: focus on customer service and tech advancements Future trends: AI revolution and shifting leadership dynamics…
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Unveiling the Dynamics of Mergers and Acquisitions in MSP
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The year’s first M&A panel of the "Sunny’s Silver Linings” podcast, Sunny engaged in an insightful discussion with industry experts Sam Levy, Partner – M&A Execution (Drakestar) and Christian Fulmino, SVP of Corporate Development and M&A (Dataprise) about the intricacies, current state and future trends of mergers and acquisitions (M&A) in the MSP …
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Distribution - Let's Grade Their Papers - Ep 129 - Tech Talk - Tech Business Show by Tech For Techs
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In our show, we discuss the strong points of various distributors as well as areas where they could do better. Phil & Jenni Griffiths - www.TechForTechs.co.uk William Duquemin - https://buildit.im/ Ken Mosley - https://www.cannyclever.co.uk/ Watch on YouTube https://www.youtube.com/live/rH8KO_NO9h0?si=vByVdAf73fF3YtvS Trade Show - www.TFTMAX.com We…
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State of the Channel From the Lens of Three MSP CEOs
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The “Sunny’s Silver Linings” #podcast is back in the new year and with a discussion on the state of the channel in the new year. Sean Francis, CEO of Technology Assurance Group, Michael Hornby, CEO of Techmentum IT, and Al Alper, CEO of Absolute Logic share valuable perspectives and offer invaluable advice to newcomers and established players alike…
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Hardware - Tech Tools - Ep 128 - Tech Talk - Tech Business Show by Tech For Techs
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In this show, we talk about Hardware tools for your IT business; what tools do you use? Screwdrivers, Toolkits, external drives and more. On this show, we have Phil & Jenni Griffiths - www.TechForTechs.co.uk William Duquemin - www.buildit.im Ben Ashcroft - www.bugsandbytes.co.uk Crosshaven Computer TikTok Tech Show - https://www.tiktok.com/@crossha…
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Tech Tools - Software - Ep 127 - Tech Talk
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Tech Tools - Software - Ep 127 - Tech Talk In this episode, we talk about the software you use in your business, from back, data recovery, security and even diagnostics. If you would like to join us as a guest on the show, please email us at info@techfortechs.co.uk, otherwise feel free to watch us live on Facebook, YouTube, LinkedIn and X Crosshave…
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Tech Roundtable - Ep 126 - Tech Talk - Tech Business Show by Tech For Techs
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In this show, we have an open topic, so we will talk about your topics and answer questions from the audience. Hosts & Guests Phil & Jenni Griffiths www.TechForTechs.co.uk William Muir https://www.consumertec.co.uk/ William Duquemin www.builtit.im Crosshaven Computer TikTok Tech Show - https://www.tiktok.com/@crosshavencomputers www.TechForTechs.co…
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Navigating Talent Strategies and HR Insights: A Conversation with HR Experts
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In today’s episode of “Sunny’s Silver Linings” #podcast, Rob Wilson, President of Employco USA, Inc. and Ainsley Lump, HR Manager from Entech US, talk to host Sunny Kaila about talent leadership, recruitment and retention. Rob and Ainsley share great insights into important topics such as: — The employer-driven talent market — Attracting top talent…
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You Know IT Makes Sense! Tech Talk - Ep 125 - Tech Talk - Tech Business Show by Tech For Techs
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n this show, we talk to Mike Botto from Spire Technology, Dave Evens from VIP Computer Centre Ltd and Michael Lawrence from Target Components about why it's better to buy from distribution than an unknown Delboy. Crosshaven Computer TikTok Tech Show - https://www.tiktok.com/@crosshavencomputers www.TechForTechs.co.uk www.YouTube.com/TechforTechs Be…
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The Art of Attracting and Retaining Top Talent in the MSP Industry
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Unlock the secrets to MSP success with insights from industry leaders Michelle and Victoria! Join us in the latest edition of our “Sunny’s Silver Linings” podcast as we delve into financial planning, cybersecurity essentials, and effective team building strategies. Learn how to cultivate a strong company culture, attract top talent, and retain IT p…
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Navigating Success in the MSP Space with Chris Caprio and Celeste Ryan
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In today’s episode of “Sunny’s Silver Linings” #podcast, Celeste Ryan, Chief People Officer of Evergreen Services Group and Christopher Caprio, CEO of Focus Technology talk to host Sunny Kaila about the wisdom they’ve gathered over years of working in the MSP space. Celeste and Chris delve into important topics such as: — Navigating challenges and …
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Building a Winning MSP: Insights from Tech Entrepreneurs
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Explore the dynamic world of MSP success with industry veterans Anthony and Josh. In this episode of “Sunny’s Silver Linings” podcast, they share with host Sunny Kaila their insights on navigating challenges, embracing cybersecurity, and fostering a resilient company culture. Their entrepreneurial journeys highlight the shift from tech-centric mind…
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A Very Clever Christmas - Tech Talk - Ep 124 - Tech Talk - Tech Business Show by Tech For Techs
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Step into the festive season with 'A Very Clever Christmas,' the live show where bright sparks meet yuletide cheer. This special episode is dedicated to the people running independent tech businesses. Join us as we unwrap the latest trends, share industry secrets, and offer expert advice to give your tech business a competitive edge. On this Show H…
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From Mistakes to Milestones: Mastering the Entrepreneurial Journey
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In the latest edition of “Sunny’s Silver Linings” podcast, we are unveiling the secrets to entrepreneurial success. Join our CEO Sunny Kaila as he hosts an insightful panel discussion with seasoned entrepreneurs – Gregory, Kevin, and Brent – as they share their hard-earned insights and offer invaluable advice for both new and experienced business o…
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Getting New Blood Into IT - Tech Business Show by Tech For Techs
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In this show we talk to Ken and his team at Canny Clever IT about getting new blood into the IT industry, In an era marked by rapid technological advancements and an ever-growing reliance on digital solutions, the show addresses the critical need for fresh talent and perspectives in the IT industry. Links www.techfortechs.co.uk info@techfortechs.co…
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Unlocking the Secrets of Building a Strong Culture and Winning the Talent War
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Join us for an illuminating episode on 'Sunny's Silver Linings' podcast as we welcome two distinguished guests, Kelly Knight from EOS Worldwide and Mitch Morgan from New Charter Technologies. Kelly and Mitch's experience and expertise shine through as they reveal practical advice and strategies that are not only insightful but also actionable. Disc…
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One Foot In The Grave - Tech Talk - Ep 121 - Tech Business Show by Tech For Techs
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In the ever-evolving realm of technology, staying updated is the quintessence of keeping the wheels turning, "One Foot in the Grave" dives deep into the perennial dilemma faced by IT professionals: whether to upgrade, repair, or replace a client's computers. Our hosts, with a hearty dose of humour and a dash of realism, navigate through real-life s…
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From Unexpected Beginnings To Becoming Industry Leaders
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Join Sunny Kaila in a captivating episode of Sunny's Silver Linings podcast featuring Ryan Vestby and Steven Freidkin, as they share their remarkable journeys from unconventional beginnings to leadership roles in the IT industry. Gain valuable insights into entrepreneurship, leadership, and the challenges faced in the world of Managed Service Provi…
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0:00 / 1:11:57 Are You Being Served? - Tech Talk - The IT Business Show
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Join us in the upcoming episode of "Tech Talk by Tech For Techs" as we delve into the realm of customer service in Episode 120, titled "Are You Being Served?". In today's digital age, the essence of excellent customer service remains a cornerstone of successful businesses, but what happens when things go awry? We share our experiences and lessons l…
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Scaling Success through Team Building in the MSP Channel
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Did you know that Michael DePalma is one of our featured speakers at Build IT LIVE 2023? Tune in to this episode of "Sunny's Silver Linings" podcast and discover how to tackle scaling challenges, build winning teams, and thrive in the ever-growing MSP channel. Plus, join us at Build IT LIVE to gain exclusive insights from the seasoned pro in the MS…
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