Best Michellie Podcasts (2024)

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Ep. 236: David Tudehope & Joseph Michelli | “Zig When They Zag”: Macquarie's Customer-Centric Revolution 37:17

2d ago37:17

37:17

Episode 236: When telecom rivals offered lower rates and bigger networks, Macquarie bet big on customer loyalty—and won. David Tudehope, Macquarie Technology Group’s CEO, joins Rob Markey to discuss Macquarie’s competitive differentiator: a bold, customer-centric approach. David co-founded Macquarie to prioritize exceptional customer experience ove…

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GDA Podcast: ep. 73 - Dr. Joseph Michelli 41:46

12d ago41:46

41:46

Dr. Joseph Michelli is an internationally sought-after public speaker, organizational consultant, and a #1 New York Times bestselling business author who has worked with and written about customer-centric organizations such as Starbucks, Zappos, UCLA Health System, The Ritz-Carlton Hotel Company and Mercedes-Benz USA.…

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Owning Peace of Mind - Everyone is Responsible for Customer Calm (Part 1 of 2) 4:05

1h ago4:05

4:05

In this episode, Dr. Michelli reflects on a profound insight from leadership guru Brian Tracy, emphasizing the importance of setting peace of mind as a primary goal in both life and business. Dr. Michelli explores how consumer skepticism often stems from companies failing to deliver on overambitious promises, highlighting the necessity for business…

1
A Human-Centric Approach to Artificial Intelligence Featuring Jeffrey Russell 29:00

3h ago29:00

29:00

Creating Authentic, Augmented, and Applied Technology to Enhance Customer Experiences Shep Hyken interviews Jeffrey Russell, Chief Executive Officer at C1. He talks about transformative leadership and the need for authentic and empathetic technology solutions that enhance customer experience. This episode of Amazing Business Radio with Shep Hyken a…

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Autonomy and Guidelines - The Art of Front-Line Empowerment 4:19

2d ago4:19

4:19

In this episode, Dr. Michelli addresses the critical issue of why employees leave their jobs, particularly in customer service roles. A significant story shared by a customer experience professional illustrates the problem: a lack of authority to resolve customer issues effectively led to her resignation. This scenario underscores the vital need fo…

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Backstage Pass: Ep. 1 - Maximizing AI Through A Business Lens with Tim Sanders 27:04

3d ago27:04

27:04

Backstage Pass: Ep. 1 - Maximizing AI Through A Business Lens with Tim Sanders by GDA SpeakersBy GDA Speakers

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GDA Podcast: ep. 02 - Jim Carroll: Futurist, Trends, and Innovation Expert 37:39

6d ago37:39

37:39

Jim Carroll is one of the world's leading international futurists, trends, and innovation experts, with a client list that ranges from Dupont to Johnson & Johnson, the Swiss Innovation Forum to the National Australia Bank; the Walt Disney Organization to NASA. His focus is on helping to transform growth oriented organizations into high-velocity inn…

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GDA Podcast: ep. 03 - David Polinchock: Accomplished Innovator at the Intersection of Media and Technology 1:07:03

4d ago1:07:03

1:07:03

David Polinchock has over 30 years experience with the use of emerging technologies, event marketing and brand storytelling. He is a pioneer in the use of VR for advertising and has run his own media lab, as well as a lab for AT&T AdWorks. He has spoken around the world on marketing innovation and the future of advertising.Link to this episode: htt…

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GDA Podcast: ep. 12 - Amy Blankson: Co-founder GoodThink, Presidential Point of Light Recipient, & Author 34:48

4d ago34:48

34:48

Amy Blankson is the only person to be named a Point of Light by two Presidents (President Bush and President Clinton). She received a Presidential appointment to serve a five-year term on the Board of Directors of the Corporation for National Service, and was one of the youngest delegates to the Presidents’ Summit for America’s Future. Amy received…

1
GDA Podcast: ep. 45 - Marlon Peterson: Prisoner Turned Distinguished Social & Criminal Justice Advocate 44:47

11d ago44:47

44:47

Marlon Peterson was honored by Ebony Magazine as one of America's 100 most influential and inspiring leaders in the Black community. He is also an Aspen Ideas Festival Scholar, and Fall 2016 TED Resident. Marlon is the founder and chief re-imaginator of The Precedential Group, a social justice consulting firm, and a 2015 recipient of the prestigiou…

1
GDA Podcast: ep. 35 - Molly Fletcher: Sports Agent, Author & Entrepreneur 36:47

5d ago36:47

36:47

Hailed as "the female Jerry Maguire" by CNN, Molly Fletcher shares the innovative strategies that helped her thrive as a successful sports agent. Today, Molly is a highly respected CEO, entrepreneur, podcaster, and author. In this podcast, Molly will discuss her soon-to-be-released book, Fearless at Work: Achieve Your Potential by Transforming Smal…

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GDA Podcast: ep. 41 - Simon T. Bailey: Change Management, Leadership, and Customer Experience Expert, & Author 29:00

4d ago29:00

29:00

Simon T. Bailey is the CEO of Simon T. Bailey International, a premium education company specializing in creating learning and development content for individuals and organizations. Simon derives great joy by sharing and inspiring men and women with a simple transformational framework and the tools needed to create a purposeful life and a meaningfu…

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GDA Podcast: ep. 38 - Jim "The Rookie" Morris: Coach Turned Pro That Inspired The Movie The Rookie 32:29

4d ago32:29

32:29

Jim Morris is the subject of Disney's film "The Rookie." He's the science teacher/coach who made a bet with his baseball team; if they won district he would try out for an MLB team. They did, he did and made it to the major leagues in three months!Link to episode: http://bit.ly/2of1fveTranscripts, blogs, and more: www.gdapodcast.comFor booking info…

1
GDA Podcast: ep. 25 - Tim Sanders: Internet Pioneer, Relationship Expert, & Bestselling Author 48:55

4d ago48:55

48:55

Tim Sanders is an Internet pioneer, best-selling author, and speaker that talks about the people side of the profit and loss statement. Based on his years in corporate sales plus exhaustive research about human behaviors, and using interactive media to grow business, Sanders offers strategy and techniques for top leadership and sales.Tim advises Fo…

1
GDA Podcast: ep. 39 - Greg Bennick: Change Management Expert, Juggler, & Humorist 29:00

4d ago29:00

29:00

Greg Bennick, a humorous speaking champion that makes people laugh while inviting them to think about important ideas relevant to them His favorite topic is "managing the unexpected" which he combines with comedic juggling to create an unforgettable interactive display of ideas and interaction. Greg believes that his keynote presentation should be …

1
GDA Podcast: BONUS EPISODE w/ Simon T. Bailey 25:46

4d ago25:46

25:46

Simon T. Bailey joined us in the office and spoke with our team. Here is the discussion.Link to episode: http://bit.ly/2oXw6ytTranscripts, blogs, and more: www.gdapodcast.comFor booking info: www.gdaspeakers.com or call (214) 420-1999twitter: @gdapodcastinstagram: @gdapocastfb: facebook.com/gdapodcast…

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GDA Podcast: ep. 04 - Herb Meyer: Former Reagan Administration Intelligence Official 46:25

4d ago46:25

46:25

Herb Meyer served in the Ronald Reagan's Administration as Special Assistant to the Director of Central Intelligence and Vice Chairman of the CIA's National Intelligence Council. In these positions, he managed production of the US National Intelligence Estimates and other top-secret projections for the President and his national security advisers. …

1
GDA Podcast: ep. 46 - Jason Hewlett: Speaker, Entertainer, Author, & Impressionist 32:17

4d ago32:17

32:17

Jason Hewlett’s speaking career began following the performance of his popular One-Man Show at a corporate event. The client was so impressed with the powerful messaging Jason included in his act that he was asked to be the keynote speaker for their Management & Leadership Conference the following year. Jason’s customized presentation and content, …

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GDA Podcast: ep. 07 - Nando Parrado: Survivor, Hero, Businessman, and NYT Best-Selling Author 35:22

4d ago35:22

35:22

From the time the plane crashed on October 13, 1972 until their rescue on December 22, Nando Parrado and his fellow Uruguayan rugby teammates were forced to cross both physical and mental boundaries. After waking from a concussion only to learn that his mother had died on impact and his sister was near death, Nando became obsessed with surviving an…

1
GDA Podcast: ep. 10 - Jason Lauritsen: Employee Engagement and Workplace Culture Expert 34:36

4d ago34:36

34:36

Jason Lauritsen is a talent strategist and innovator who will challenge you to think differently about talent and the workplace. A former corporate Human Resources executive, Jason is today the Director of Client Success for Quantum Workplace where he leads a team dedicated to helping organizations make work better for employees every day.He also l…

1
GDA Podcast: ep. 13 - Mel Robbins: Author, Entrepreneur, TED Speaker, Journalist, & Contributor to SUCCESS 56:28

4d ago56:28

56:28

Mel Robbins is best known for delivering one of the most popular TEDxTalk’s in the world: “How To Stop Screwing Yourself Over”. Mel is a powerful keynote speaker who jumps into the audience (literally); creating motivational experiences with unforgettable engagement, surprising research, vivid imagery, original videos, and music. Mel is a third gen…

1
GDA Podcast: ep. 17 - Carly Pollack: Clinical Nutritionist and Spiritual Advisor 48:47

4d ago48:47

48:47

Carly Pollack is the founder of Nutritional Wisdom, a thriving private practice based in Austin, Texas. She is a certified Clinical Nutritionist specializing in holistic nutrition and wellness. Carly has been awarded Best Nutritionist in Austin three years running and has helped over 10,000 people achieve their health and happiness goals.Growing up…

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GDA Podcast: ep. 23 - Kristina Wandzilak & Constance Curry, Authors of "The Lost Years" 46:21

4d ago46:21

46:21

This mother and daughter share their heartfelt story about the struggles, dangers and disappointments of drug and alcohol abuse and a beautiful reminder that you should never lose hope .it is never too late for a happy ending.Link to episode: http://bit.ly/gdapodcast23Transcripts, blogs, and more: www.gdapodcast.comFor booking info: www.gdaspeakers…

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GDA Podcast: ep. 27 - Laura Schwartz: Former White House Director of Events and Author of "Eat, Drink & Succeed" 43:30

4d ago43:30

43:30

Laura Schwartz climbed her way up the ranks to become the White House Director of Events. Today, she travels the world as a keynote speaker, best-selling author and television commentator passionately teaching others how to Eat, Drink & Succeed!Link to episode: http://bit.ly/gdapodcast27Transcripts, blogs, and more: www.gdapodcast.comFor booking in…

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GDA Podcast: ep. 30 - Eric Maddox: The Interrogator Behind Saddam Hussein's Capture 41:29

4d ago41:29

41:29

Eric Maddox was a new interrogator in 2003 on his first deployment since 9/11 when he conducted over 300 interrogations which led to the capture of Saddam Hussein.Upon completion of the mission and for his direct role in the special operation, Eric received the National Intelligence Medal of Achievement, the Defense Intelligence Agency (DIA) Direct…

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GDA Podcast: ep. 31 - Peter Sheahan: Best-Selling Author & Expert on Business Trends and New Market Opportunities 39:55

4d ago39:55

39:55

Founder & Group CEO of Karrikins Group, Peter Sheahan is known internationally for his innovative business thinking and thought leadership. With staff in more than 23 cities across 7 countries, he knows firsthand the challenges of growing a business in these rapidly-changing times.Link to episode: http://bit.ly/gdapodcast31Transcripts, blogs, and m…

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GDA Podcast: ep. 08 - Jason Schenker: Top-Ranked Economist, Bloomberg Contributor, Tech CEO, and Investor 45:08

4d ago45:08

45:08

Jason Schenker is the president of the consulting firm Prestige Economics and one of the most accurate financial market forecasters in the world. Jason has been top-ranked by Bloomberg News in 35 different categories since 2010, and his research is frequently quoted in the press, including The New York Times and The Wall Street Journal. He frequent…

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GDA Podcast: ep. 44 - Ty Bennett: Entrepreneur, and Expert on Partnerships, Leadership, & Storytelling 38:10

4d ago38:10

38:10

When Ty was 21 years old, he and his brother Scott started a business in direct sales, which they built to over $20 million in annual revenue while still in their twenties. As a young entrepreneur, Ty continues to engage his team's focus to grow sales. He has developed over 500 sales managers globally with sales and leadership in 37 countries. In h…

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GDA Podcast: ep. 29 - Kevin Brown: Helping Organizations Create a Culture of HEROES at Every Level 42:58

4d ago42:58

42:58

Kevin Brown created The HERO Effect to help people be their best when it matters the most. Kevin shares ideas, strategies and principles that will inspire and equip participants to show up every day and make a positive difference. Your team will be motivated to reach beyond what is required and do something remarkable!Link to episode: http://bit.ly…

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GDA Podcast: ep. 43 - Kyle Maynard: Inspirational Athlete, Entrepreneur & Author of 'No Excuses' 1:06:43

4d ago1:06:43

1:06:43

Kyle Maynard is a motivational speaker, best selling author, entrepreneur, award-winning extreme athlete, and the first man to crawl to the summit of Mount Kilimanjaro.Despite being born with a rare condition known as congenital amputation, that has left him with arms that end at the elbows and legs that end near his knees, he learned early on, to …

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GDA Podcast: ep. 01 - Jeff Kirschner- Founder and CEO of Litterati, and TED Resident 33:11

4d ago33:11

33:11

While backpacking around the world, Jeff Kirschner saw first hand the challenges we face on a global scale. In many ways, this experience led to his most recent venture. Inspired by his 4 year old girl and a cigarette butt, Litterati is a global movement using technology & data to “crowdsource-clean” the planet -- one piece at a time. Featured in N…

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GDA Podcast: ep. 14 - Todd Dewett, PhD: Inspiring Authenticity in Leadership, Culture, & Customer Experience 33:29

4d ago33:29

33:29

Todd’s journey towards authenticity began with degrees from the University of Memphis and the University of Tennessee. Next came process improvement and team-building experience with Andersen Consulting (now Accenture) and Ernst & Young. He then earned a Ph.D. in Management from the Mays Business School at Texas A&M University, as well as a prestig…

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GDA Podcast: ep. 20 - Alison Levine: History-Making Adventurer & New York Times Bestselling Author‎ 41:05

4d ago41:05

41:05

Alison Levine served as team captain of the first American Women's Everest Expedition, climbed the Seven Summits and skied to the North and South Poles. A history-making adventurer who also spent time in the business world, she has survived sub-zero temperatures, hurricane-force winds and sudden avalanches – and that was while climbing the corporat…

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GDA Podcast: ep. 24 - Andre Norman: Prisoner Turned Philanthropist 35:09

4d ago35:09

35:09

Andre had a rough upbringing with an abusive father. The destructive choices he made as an adolescent resulted in his arrest and imprisonment. In solitary confinement, a light turned on for Andre. He made the decision to change his fate. With a new mindset, he served a 14-year sentence, earned parole, and from that moment on Andre has never looked …

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GDA Podcast: ep. 28 - Yossi Ghinsberg: Survivor and Best-Selling Author of "Jungle" 44:27

4d ago44:27

44:27

Yossi Ghinsberg is an Israeli adventurer, author, entrepreneur, humanitarian, and motivational speaker based in Australia. Ghinsberg is most known for his survival story when he was stranded in an uncharted part of the Bolivian Amazon jungle for three weeks in 1981. Ghinsberg is a tech-entrepreneur and is the founder of Headbox, a mobile applicatio…

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GDA Podcast: ep. 34 - Sonia Nazario: Social Journalist, Author, & Humanitarian 39:34

4d ago39:34

39:34

Sonia Nazario is an award-winning journalist whose stories have tackled some of this country’s most intractable problems -- hunger, drug addiction, immigration -- and have won some of the most prestigious journalism and book awards.She is best known for "Enrique's Journey," her story of a Honduran boy’s struggle to find his mother in the U.S. Publi…

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GDA Podcast: ep. 06 - Richard Resnick: Serial Entrepreneur, CEO, and TED Speaker on Genomics 40:52

4d ago40:52

40:52

Richard Resnick began his career working on the Human Genome Project as a software engineer under Eric Lander. Since then, he has gone on to bridge the research and commercial worlds as a serial entrepreneur.Most recently, he led GQ Life Sciences, a company that focused on innovation in genomics and how industry players could best create competitiv…

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GDA Podcast: ep. 36 - Jamie Metzl: Futurist, Genetics Expert, Global Affairs Specialist, & Author 36:24

4d ago36:24

36:24

Jamie Metzl is one of the most remarkable people you'll ever meet and an electrifying speaker. He's lectured around the globe on technology and Asia's rise, is a regular CNN commentator, and his columns are read around the world.Jamie appears regularly on national and international media discussing Asian economic and political issues and his syndic…

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GDA Podcast: ep. 16 - José Hernández: Retired NASA Astronaut, Businessman, & Author 29:16

4d ago29:16

29:16

NASA engineer José Hernández is one of four children born into a migrant farming family from Mexico and spent much of his childhood on what he calls "the California circuit" - traveling from Mexico to northern California each March, picking fruits and vegetables at farms along the route before returning to Mexico for Christmas. After graduating hig…

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GDA Podcast: ep. 18 - Mark L. Walberg: TV Personality, Author, and Keynote Speaker 1:05:37

4d ago1:05:37

1:05:37

Mark L. Walberg is a television personality best known for hosting PBS' ANTIQUES ROADSHOW. He started his television career as an assistant at Dick Clark Productions and quickly moved in front of the camera as the announcer for the popular game show Shop Til You Drop and then as host of Burnt Toast, a sports magazine show on ESPN. It was there that…

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GDA Podcast: ep. 22 - Bruce Feiler: Bestselling Author and New York Times Columnist 40:36

6d ago40:36

40:36

Bruce Feiler is one of America s most popular voices on contemporary life. He writes the popular This Life column in the Sunday New York Times and is the author of six consecutive New York Times best-sellers, including Walking The Bible, Abraham, and The Council of Dads.In this podcast, Bruce will discuss his upcoming book The First Love Story: Ada…

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GDA Podcast: ep. 26 - Robyn Benincasa: NYT Best-Selling Author & World Champion Adventure Racer 46:17

4d ago46:17

46:17

Robyn Benincasa addresses how to create true synergy among teammates, making them better together than any individual could ever be alone. A World Champion Adventure Racer, World Record holder, and firefighter, Robyn imparts the wisdom she learned from her extreme teammates about how to innovate, adapt, overcome and win as one.Link to episode: http…

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GDA Podcast: ep. 40 - John Sileo: Cyber Security, Identity Theft & Human Hacking Expert 48:23

4d ago48:23

48:23

John Sileo’s identity was stolen from his business and used to embezzle $300,000 from his clients. While the thief covered his crimes using Sileo’s identity, John and his business were held legally and financially responsible for the felonies committed. The breach destroyed John’s company and consumed two years of his life as he fought to stay out …

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GDA Podcast: ep. 05 - Dr. Michael "Misha" Auslin: WSJ Columnist, Advisor, and Geopolitics Expert 46:02

4d ago46:02

46:02

War. Economic Security. Elections. All the things you need to know about in our rapidly changing world is what Dr. Michael “Misha” Auslin deals with every day. A columnist for The Wall Street Journal, an award-winning author, government adviser, and Resident Scholar and Director of Japanese Studies at the American Enterprise Institute -- Misha is c…

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GDA Podcast: ep. 15 - Ashley Rhodes-Courter: NYT Best-Selling Author, Social Worker, & Former Foster Child 44:54

4d ago44:54

44:54

Ashley Rhodes-Courter is the quintessential American success story. Born in 1985 to a single teen mother, by the age of 3 she was in Florida’s foster care system where she spent almost ten years being shuttled between 14 homes—some quite abusive—before being adopted from a Children’s Home at the age of twelve.Despite her ordeal, she excelled in sch…

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GDA Podcast: ep. 37 - Pippa Malmgren: Co-founder of H Robotics & Fmr. Bush Economic Advisor 53:10

4d ago53:10

53:10

Dr. Malmgren regularly visits with leading policy-makers among the offices of heads of government, the boards of central banks and elected and appointed officials among the G7 countries in order to discern how the political and policy environment influences prices in financial markets.In 2016, her book, Signals: How Everyday Signs Can Help Us Navig…

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GDA Podcast: ep. 09 - Patrick Sweeney: Elite Athlete, Adventurer, Tech CEO, Investor, and Cancer Survivor 53:58

4d ago53:58

53:58

Patrick Sweeney is the son of a first generation Irish immigrant who paid his way through state college where he took up rowing. With just two years of experience he decided to take on the world and try out for the USA Olympic team. Five years later, he finished second in the Olympic trials and won national and international championships in the pr…

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