Best Rachel Metzger Podcasts (2024)

1
CSP S2 E23 - Rachel Provan - Imposter Syndrom 24:13

1h ago24:13

24:13

Send us a Text Message. In this insightful episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger are joined by Rachel Provan, founder and CEO of Provan Success. Rachel, a top 25 customer success leader turned brain-based CS leadership coach, shares her expertise on a pressing issue many professionals face: imposter …

1
Unlocking AI-Powered Customer Support: Exclusive Insights from TheLoops CTO, Ravi Bulusu 29:05

7d ago29:05

29:05

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger sit down with Ravi Bulusu, the co-founder and CTO of TheLoops. Ravi shares insights on how TheLoops, an AI-driven intelligence support operations platform, is revolutionizing customer support by providing real-time data integration…

1
Customer Success Playbook Podcast Season 2 Episode 21 - DataPlant The Game Has Changed - Samuel Cummings 28:15

22d ago28:15

28:15

Send us a Text Message. In this episode of the Customer Success Playbook podcast, we're excited to host Samuel Cummings, CEO of DataPlant, who is at the forefront of revolutionizing customer success through AI and data science. Samuel shares his fascinating journey from being a data scientist at Gainsight and LinkedIn to founding DataPlant, a compa…

1
Customer Success Playbook Podcast Season 2 Episode 20 - From Chaos to Clarity: The GuideCX Way- Peter Ord 33:18

28d ago33:18

33:18

Send us a Text Message. In this episode of the Customer Success Playbook podcast, we welcome Peter Ord, Founder and CEO of GuideCX, to discuss the future of customer onboarding and implementation. GuideCX is revolutionizing the way companies handle customer onboarding, making it smoother and more effective through its innovative platform. Peter sha…

1
Customer Success Playbook Podcast Season 2 Episode 19 - Nik Mijic - Matik 20:33

1M ago20:33

20:33

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger welcome Nik Mijic, founder of Matik, to discuss innovative solutions for automating data-driven content creation. Matik's platform simplifies the generation of personalized metrics, text, tables, and charts for presentations, enabl…

1
Customer Success Playbook Season 2 Episode 18 - Week in review 9:19

1M ago9:19

9:19

Send us a Text Message. Get ready for an exhilarating episode of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger take you on a journey through the latest buzz in the customer success world. First up, they recount the smashing success of their inaugural Customer Success Playbook Pickleball event. From MVP Dave …

1
Customer Success Playbook Season 2 Episode 17 - Week in Review 25:28

2M ago25:28

25:28

Send us a Text Message. Welcome to Season 2, Episode 17 of the Customer Success Playbook Podcast! This week, hosts Roman Trebon and Kevin Metzger review the latest in customer success news and insights. They discuss standout articles on leadership within CSM roles, including a piece by Marcus Wrench on how high-performing CSMs embody leadership qua…

1
Customer Success Playbook Podcast Season 2 Episode 16 - Pulse Recap 19:46

2M ago19:46

19:46

Send us a Text Message. In the latest episode of the Customer Success Playbook Podcast, Kevin Metzger recapped his recent trip to St. Louis for the Gainsight Conference. The episode covered his experiences from networking events to insightful sessions on AI and customer success strategies. Highlights included discussions on Gainsight’s roadmap, inn…

1
Customer Success Playbook Season 2 Episode 15 - The week in review 16:14

2M ago16:14

16:14

Send us a Text Message. In the recent episode of the "Customer Success Playbook" podcast, hosts Roman Trebon and Kevin Metzger delved into a week filled with personal anecdotes, customer success strategies, and community-building within the industry. Key discussions included the power of root cause analysis in business operations, the significance …

1
Customer Success Playbook Season 2 Episode 14 - Kristi Faltorusso 49:21

3M ago49:21

49:21

Send us a Text Message. Introduction: In Season 2, Episode 14 of the "Customer Success Playbook" podcast, Kristi Faltorusso, Chief Customer Officer at Client Success, shares her journey of developing a c community. Her candid discussion covers the initial aspirations, the stumbling blocks encountered, and the strategic pivot towards relaunching the…

1
Customer Success Playbook Season 2 Episode 13 - This week in CS 1 19:23

3M ago19:23

19:23

Send us a Text Message. Summary: In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the shifting landscape of customer success (CS). The discussion highlighted several pivotal trends: Increasing Importance of CS: The surge in attendance at CS events like the Totango Summit reflects the growing …

1
Customer Success Playbook Season 2 Episode 12 - Angeline Kish - DEI 27:18

3M ago27:18

27:18

Send us a Text Message. Angeline Kish, Director of Customer Success at VMware by Broadcom, shared her insights on diversity, equity, and inclusion (DEI). As a recognized leader in customer success and DEI strategies, Angeline has been instrumental in launching influential programs like Stanford's "Influence Circles" aimed at promoting a more inclus…

1
Special Episode - CSP Anthem Rock 1 1:27

3M ago1:27

1:27

Send us a Text Message. Tune in and listen to our new special episode Customer Success Playbook Anthem Rock 1. Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast: YouTube - @CustomerSuccessPlaybookPodcast Twitter - @CS_Playbook You can find Kevin at: Metzgerbusiness.com - Kevin's person web site Kevin Metzger on Li…

1
Customer Success Playbook Season 2 Episode 11- LinkedIn Topics 17:04

3M ago17:04

17:04

Send us a Text Message. In the ever-evolving landscape of customer success, the latest edition of the Customer Success Playbook podcast, hosted by Roman Trebon and Kevin Metzger, delved into crucial strategies for enhancing customer success metrics, leveraging LinkedIn insights, and understanding the multifaceted aspects of leadership and data-driv…

1
Customer Success Playbook Season 2 Episode 10 - Postgame - Chad Estees, KPI, and the ATLCS Summit 13:34

4M ago13:34

13:34

Send us a Text Message. Navigating the Landscape of Customer Success: Insights from Kevin and Roman's Discussion with Chad Estes Executive Summary: In a recent insightful dialogue, Kevin Metzger and Roman Trebon delved into the realm of customer success, spotlighting the critical role of Key Performance Indicators (KPIs) in driving business growth.…

1
Customer Success Playbook Season 2 Episode 9 -Chad Estes - Key Performance Indicators: Navigating the Path to Customer Success 38:05

4M ago38:05

38:05

Send us a Text Message. In this episode of the Customer Success Playbook Podcast we feature an insightful conversation with Chad Estes, EVP of Customer Success at Canvs.AI. The discussion revolved around key performance indicators (KPIs) that are paramount for assessing and guiding customer success, relationships, and business results. Estes shared…

1
Customer Success Playbook Season 2 Episode 8 - From First Contact to Loyal Advocate: Revolutionizing Customer Onboarding with Donna Weber 41:52

4M ago41:52

41:52

Send us a Text Message. Summary In a riveting episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the intricacies of customer onboarding with guest Donna Weber, renowned author of "Onboarding Matters: How Successful Companies Transform New Customers into Loyal Champions." Weber shares her profound insig…

1
The CS Playbook March Pregame: Unveiling the Core Metrics for Customer Success 19:49

5M ago19:49

19:49

Send us a Text Message. In the dynamic world of customer success, identifying and leveraging key performance indicators (KPIs) is crucial for driving growth and ensuring the longevity of customer relationships. The recent episode of the Customer Success Playbook podcast, featuring co-hosts Kevin Metzger and Roman Trebon, delves into this critical t…

1
Customer Success Playbook - Postgame - Unpacking the Onboarding Process: A Key to Customer Success 17:02

5M ago17:02

17:02

Send us a Text Message. We're thrilled to announce the release of our latest podcast episode, where Kevin Metzger sits down with Roman Trebon to unpack the critical elements of customer onboarding. Drawing from a month dedicated to exploring the nuances of this vital process, our guests share invaluable insights into making the onboarding experienc…

1
Customer Success Playbook Season 2 Episode 5 - An Onboarding Discussion with Melissa Caldwell of Fluxx 33:53

5M ago33:53

33:53

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, hosts Roman Trebon and Kevin Metzger delve into the intricacies of customer onboarding and success strategies with Melissa Caldwell, Vice President of Customer Onboarding and Success at Fluxx, a SaaS grants management platform. The discussion covers the transformative…

1
February 2024 Pregame show: Navigating the Onboarding Maze 7:51

6M ago7:51

7:51

Send us a Text Message. In this episode of the Customer Success Playbook Podcast, Roman Trebon and Kevin Metzger delve into the critical topic of customer onboarding. They highlight the significance of this initial stage in a client's lifecycle, emphasizing the potential pitfalls and the importance of a smooth onboarding experience. The dialogue to…

1
Post Game - Navigating the First 90 Days as a Customer Success Leader 14:15

6M ago14:15

14:15

Send us a Text Message. In this episode of the Customer Success Playbook, Kevin and Roman discuss the topic for January: Navigating the First 90 Days as a Customer Success Leader. This month they talked with Marcus Vasell and discussed his Customer Success Maturity model in their interview. Reviewing how an organization moves from Crawl to Run acro…

1
Customer Success Playbook Season 2 Episode - Marcus Vassell - Evaluating the Maturity of a CS Organization 35:53

6M ago35:53

35:53

Send us a Text Message. In the recent episode of the Customer Success Playbook podcast, Roman T. and Kevin M. hosted Marcus Vassell, a seasoned professional in customer success. The discussion primarily focused on Marcus's model for evaluating and advancing the maturity of customer success operations in organizations. Marcus Vassell outlined a thre…

1
Customer Success Playbook Season 2 Episode 1 - January 2024 Pre Game - 30/60/90 Day Plan 8:54

6M ago8:54

8:54

Send us a Text Message. Welcome to the first episode of Season 2 of the Customer Success Playbook. January 2024. In this episode we preview the month of January topic. The 30/60/90 day plan when entering a company. We aslo preview the January guest of the month Marcu Vasselle. Marcus wrote an article about the customer success maturity model he def…

1
Customer Success Playbook Episode 15 - EOY Wrap Up 2023- Kevin and Roman 33:45

7M ago33:45

33:45

Send us a Text Message. In this episode of the Customer Success playbook Kevin Metzger and Roman Trebon discuss launching the podcast, their guests in 2023, Highlights from the year and preview 2024. Happy Holidays. Please Like, Comment, Share and Subscribe. You can also find the CS Playbook Podcast: YouTube - @CustomerSuccessPlaybookPodcast Twitte…

1
Customer Success Playbook Postgame - Andrew Marks - Customer Success Certification 52:12

7M ago52:12

52:12

Send us a Text Message. In this episode of The Customer Success Playbook Podcast Post Game show, Kevin and Roman discuss the interview with Andrew Marks from Success Hacker. They discuss the value of customer success certification and how Success Hacker's certification programs, is recognized by the same certification program that certifies Oxford …

1
Customer Success Playbook Episode 14 - Andrew Marks - Customer Success Certification 52:12

8M ago52:12

52:12

Send us a Text Message. The episode of The Customer Success Playbook Podcast featuring Andrew Marks provides a comprehensive insight into the value of customer success certification and the role of Andrew's company, Success Hacker, in shaping the customer success landscape. The host, delves into various aspects of customer success training and deve…

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Customer Success Playbook Episode 13 - Emilia D'Anzica - AI in CS 33:22

8M ago33:22

33:22

Send us a Text Message. This episod of the Customer Success Playbook podcast focuses on how AI is transforming customer success. Emilia from Growht Molocules talks about, how AI platforms can aggregate data to build more insightful executive business reviews. Help with training, by giving feedback to help CS teams improve. She also discusses how AI…

1
Customer Success Playbook - Carly Agar - PostGame - Job Hunt in Customer Success 9:28

9M ago9:28

9:28

Send us a Text Message. Are you ready to supercharge your job search and career transition strategy? Our recent chat with Carly Agar, a seasoned career coach, promises to equip you with dynamic networking techniques, personal branding strategies, and the art of curating a compelling resume. We also delve into the do's and don'ts of using AI in your…

1
Customer Success Playbook - Carly Agar - Insider Guide to Navigating the Competitive Customer Success Job Market 40:12

9M ago40:12

40:12

Send us a Text Message. What if you had insider knowledge on how to navigate the competitive customer success job market? This episode is packed with such insights courtesy of our guest, Carly Agar, founder and CEO of Carly Agar Training. Carly shares her expertise on standing out in a crowd of applicants, giving us a glimpse into the hiring dynami…

1
Customer Success Playbook PostGame - Julie Fox - Unlocking Success Through a Growth Mindset and Radical Candor 6:27

9M ago6:27

6:27

Send us a Text Message. Want to unlock the secret to driving success through a growth mindset? Our latest conversation with the inspiring Julie Fox will help you do just that. Julie, renowned for her dynamic leadership style, shares insights on fostering open-mindedness, building trust, advocating continuous improvement, and integrating candid feed…

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Customer Success Playbook Episode 11 - Julie Fox - Fostering Learning Cultures and Growth Mindset 34:48

9M ago34:48

34:48

Send us a Text Message. The "Customer Success Playbook Podcast" recently hosted Julie Fox, a distinguished figure in the realm of customer success. Julie's insights and experiences, shared during her segment, offer invaluable lessons for professionals in the field. From her early days, Julie has been driven by a desire to make a significant impact.…

1
Customer Success Playbook PostGame - Ed Powers - Harnessing the Power of Data and AI in Customer Success 9:44

9M ago9:44

9:44

Send us a Text Message. Unlock the power of data in your business with insights from our recent guest, the remarkable Ed Powers. Feast your ears on a riveting conversation that explores the essence of data-driven decision-making in Customer Success. Ed Powers, an esteemed expert who delivers enlightening courses on Udemy and Success Hacker, shares …

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Customer Success Playbook Episode 10 - Ed Powers - Data Driven Decisions 31:37

10M ago31:37

31:37

Send us a Text Message. In this episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger interview customer success expert Ed Powers on leveraging data to drive better decisions. Ed teaches courses on using statistics and data analysis to unlock insights for customer success professionals. They discuss how proper stati…

1
Customer Success Playbook Posgame 3 - Jeff Heclker - Service Delivery in Customer Success 9:01

10M ago9:01

9:01

Send us a Text Message. Description: In this insightful postgame episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger reflect on their enlightening conversation with Jeff Heckler, the Director of Customer Success at Market Source. Diving into the pivotal realm of service delivery, they unravel its crucial role in f…

1
Customer Success Playbook Episode 9 - Jeff Heckler - Service Delivery in Customer Success 34:51

10M ago34:51

34:51

Send us a Text Message. Join hosts Roman Trebon and Kevin Metzger in this episode of the "Customer Success Playbook" podcast as they converse with the seasoned expert, Jeff Heckler, to dissect the finer points of customer success and service delivery. Dive into a rich discussion filled with hands-on advice and deep insights aimed at enhancing your …

1
Customer Success Playbook Postgame 2 - Greg Daines 7:16

10M ago7:16

7:16

Send us a Text Message. In the "Customer Success Playbook" podcast post-game show, hosts Kevin Metzger and Roman Trebon discuss their recent episode with guest Greg Daines, who delved into the primary reasons for customer churn in 2023. Main Points: Churn Categories: Early, mid, and late churn, with a significant focus on early churn which comprise…

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Customer Success Playbook Episode 8 - Greg Daines - 23 Ways to Reduce Churn 38:03

11M ago38:03

38:03

Send us a Text Message. Greg Daines is the founder and CEO of Churnrx.com. He holds multiple advanced degrees in business and economics from MIT and Cambridge University. This episode is a discussion about Greg's ebook 23 Ways to Reduce Churn in 2023. Discussion Points Greg emphasizes that business has fundamentally changed and old ideas about cust…

1
CS Playbook Postgame 1 - Sue Nabeth Moore 9:14

11M ago9:14

9:14

Send us a Text Message. This is the first postgame episode of the Customer Success Playbook. In this episode, hosts Roman and Kevin discuss the interview we conducted with Sue Nabeth Moore. We call out some of the highlights of the interview and discuss some of the challenges we've faced that were discussed in the interview. Check out the postgame …

1
Customer Success Playbook Episode 7 - Sue Nabeth Moore- Organizational Alignment 36:13

11M ago36:13

36:13

Send us a Text Message. The podcast discusses how companies can align their entire organization around customer success. The hosts Kevin and Roman interview Sue Nabeth Moore, a thought leader in customer success. Key points: - Customer success needs to be part of the company's strategy, not just a tactical support function. It should be infused top…

1
Customer Success Playbook Episode 6 - James Scott - Trends in Customer Success 33:01

12M ago33:01

33:01

Send us a Text Message. Get ready for a jam-packed episode with hosts Kevin Metzger and Roman Trebon as they dive into the transformation trends in customer success with expert James Scott! James brings the energy as he unpacks how digital CS is becoming essential for efficient scaling. The insights come rapid-fire as James explores slam dunk start…

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Customer Success Playbook Episode 5 - David Ellin - The Playbook to Implementing CS Platforms 38:30

12M ago38:30

38:30

Send us a Text Message. Welcome to 'The Customer Success Playbook,' your essential guide to mastering the customer success arena. Hosted by Roman Trebon and Kevin Metzger, we bring you thought-provoking insights, strategies, and experiences from the industry's leading minds. Whether you're a seasoned professional or a newcomer, this podcast is your…

1
Customer Success Playbook Episode 4 - David Jackson - CS P&L 34:34

1y ago34:34

34:34

Send us a Text Message. Join hosts Kevin and Roman in this insightful episode as they interview David Jackson, a renowned Customer Success expert and CEO of customer.co. The discussion is focused on the financial aspects of Customer Success within the B2B SaaS domain. Episode Highlights: Customer Success P&L (CSPNL): David introduces the concept of…

1
Customer Success Playbook Episode 3 - The Proactive Approach 31:35

1y ago31:35

31:35

Send us a Text Message. Title: The Customer Success Playbook - Episode3: Elevating Proactivity in Customer Success Welcome to Episode 3 of 'The Customer Success Playbook,' where your hosts Roman Trebon and Kevin Metzger are set to enrich your customer success journey. Dedicated to bringing you the most recent insights, our hosts draw upon their wea…

1
Customer Success Playbook Episode 2 - Playbooks 34:49

1y ago34:49

34:49

Send us a Text Message. In this second episode of the CS Playbook Podcast, we delve into the critical component of Customer Success – the Customer Success Playbook. Discover how this playbook, comprising a range of strategies, acts as your guide in effectively communicating with customers, monitoring key metrics, and continuously enhancing your app…

1
Customer Success Playbook Episode 1 - Introduction 30:51

1y ago30:51

30:51

Send us a Text Message. Welcome to the “Customer Success Playbook Podcast,” hosted by Roman Trebon and Kevin Metzger! Embark on a journey with us as we dive into the vibrant world of customer success, helping you to elevate your skills, strategies, and insights to new heights. Whether you’re just dipping your toes into the field or are a seasoned c…

1
Marcus or Markieff & Villisca Axe Murders 32:52

3y ago32:52

32:52

This week, we have a sports conspiracy and some more murders. Based on what you know about us, I'll let you guess who presents what.By RJ and Rachel Metzger

1
Precognition Dreams & USSR UFOs 34:16

3y ago34:16

34:16

This week, Rachel looks into what Reddit has to say regarding a subject some listeners wanted more stories on and RJ looks into his favorite topic, with a Russian twist.By RJ and Rachel Metzger

1
Invisible Fangs & Dozier School for Boys 36:12

3y ago36:12

36:12

This week, RJ looks into a haunting/possession/just crazy person? Rachel talks about another sad thing, like usual.By RJ and Rachel Metzger

1
La Voisin & The Hamburg Bombing 34:16

3+ y ago34:16

34:16

This week, Rachel looks at a "witch" that was a real witch. RJ talks about something that might be share an explanation with ghosts, time travel...? Who knows. In the News LinkBy RJ and Rachel Metzger

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