Tips, tools & resources to help restaurant owners and managers Rock Their Restaurant! Engaging conversations with industry leaders and fellow restaurateurs.
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Businesses thrive by knowing customer insights, because today’s insights are tomorrow's facts. At iResearch we live and breathe insights. And despite searching high and low, we were unable to find a customer insights podcast that answers one of the most important questions in business: why do customers do what they do? So we launched one.
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Acknowledging and celebrating our Unsung Hospitality Heroes. We value WHY and WHO before what and how in the industry. It's too easy to get caught up in the minutia of what we do and how we do it. Join Chef Jensen Cummings as he talks to industry leaders about the people that have been there through the trials and triumphs of their lives and careers. From childhood guides to ass kicking mentors to the team members in the trenches making it all happen. Help us celebrate these rockstars!
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#405 Master your Restaurant Kitchen - Chef Hunter Evans
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This episode of the Restaurant Rockstars Podcast features an in-depth conversation with Hunter Evans, a chef driven by early inspirations from his grandmother in New Orleans. Hunter shares his journey from the Culinary Institute of America to working with Danny Meyer's Union Square Hospitality Group. He established his restaurant Elvie's in Jackson…
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The Power of Personalized Corporate Gifting: A Conversation with Millie Tadewaldt of Brilliant
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In this episode of Getting to Aha!, Darshan Mehta is joined by Millie Tadewaldt, the founder and CEO of Brilliant. Join them as they discuss personalized corporate gifting, the need for technology in the gifting process, and the measurement of ROI. Millie Tadewaldt is the founder and CEO of Brilliant, a company specializing in personalized corporat…
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404. Maximize Revenue: Insights from a Restaurant Technology & Marketing Guru - Brett Linkletter
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In this episode of the Restaurant Rockstars Podcast Brett Linkletter, co-founder of Dishio, delves into the transformative power of restaurant technology and marketing strategies. We explore how restaurants can leverage digital menus, smart data collection, and innovative marketing techniques to enhance customer experiences, boost profitability, an…
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[Greatest Hits] Boosting Customer Experience through Behavioural Insights with Andrew Custage, Head of Insights at Medallia Market Research
43:37
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In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Andrew Custage, Senior Director and Head of Insights at Medallia Market Research. Join them as they discuss striking a balance between qualitative and quantitative data, customizing survey questions, and differentiating between active customers and inactive customer…
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The Power of Moringa: A Conversation with Lisa Curtis of Kuli Kuli Foods
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In this episode of @Getting to Aha!, @Darshan Mehta is joined by @Lisa Curtis, founder and CEO of Kuli Kuli Foods. Join them as they discuss Lisa's journey in promoting nutritious and sustainable food products, the challenges of sourcing high-quality ingredients, and her commitment to paying it forward. Lisa is the founder and CEO of Kuli Kuli Food…
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403. Restaurant Brand Extensions: Strategies for National Success - Gail Kurpgeweit
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In this episode on the Restaurant Rockstars Podcast, I’m speaking with Gail Kurpgeweit, Gail has had great success launching over 100 restaurant brand products for scale and getting them placed in major supermarkets and famous name big box stores.Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockstars.com/profits/…
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[Greatest Hits] The Simpler Retail is, the More Successful it Will Be with Sanjai George, CEO of Double Horse
39:19
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In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Sanjai George, CEO of Double Horse. Join them as they discuss effective communication and simplicity in retail, the value of adapting to the changing retail landscape, and why customer feedback is so important. Sanjai also discusses the changes and trends that have …
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402. Restaurant Training for Team Excellence - David McClaskey
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In this week’s episode on the Restaurant Rockstars Podcast, I’m speaking with David McClaskey, a 50-year trainer who shares that effective restaurant training cultivates excellence in both employees and entire organizations. Listen as David tells us the secrets to effective restaurant training including: • The meaning of leadership and how to shift…
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401. Hospitality Mavericks: The Rise of Renwick - Carsten Johannsen and Gary Wallach
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In this episode of the Restaurant Rockstars Podcast, I’m speaking with Carsten Johannsen and Gary Wallach, restaurateur Co-Founding Partners of Renwick Hospitality Group who are blazing their own unique path in New York City.The Restaurant Profit Maximizer will show you proven ways to BOOST your restaurant bottom line. You have Nothing to lose but …
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Following Your Passion: Greg Segal's Journey from Lawyer to Filmmaker
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In this episode of @Getting to Aha!, Darshan Mehta is joined by Greg Segal, a writer/director and producer. Join them as they discuss Greg's journey from lawyer to filmmaker, the value of contemplating life choices, and his involvement in producing vertical movies for platforms like TikTok. Greg Segal is a writer/director and producer based in New …
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[Greatest Hits] Turning a Hobby into a Career with Jim Turner and Steve Sidelnyk
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In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Steve Sidelnyk, highly accomplished session drummer and music programmer, and Jim Turner, an experienced entertainment industry professional. Join them as they discuss the importance of standing out in a competitive industry, the importance of curiosity and learning…
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400. Secrets to Success and Restaurant Longevity - Kacie Dancy
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I’m speaking with Kacie Dancy, daughter of the Founder and V.P. of Operations at Pop’s Beef, a 17-location company that’s loved by its guests, employees and communities that it serves. Listen as Kacie tells us the secrets to restaurant longevity including: • Her key-lessons learned from growing up in this family restaurant• All the pieces that have…
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The Importance of Empathy in Sales Management: Insights from Alan Versteeg, Global Chief Revenue Officer at Growth Matters
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In this episode of Getting to Aha!, Darshan Mehta is joined by Alan Versteeg, Global Chief Revenue Officer at Growth Matters. Join them as they discuss conveying customer value, the use of generative AI, and the role of empathy in sales. Alan also touches on the future of sales, and the role of sales managers. Alan Versteeg is an engineer turned sa…
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399. A Restaurant Operation that’s Killing It! - Mike Bausch
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Today on the Restaurant Rockstars Podcast, I’m speaking with Mike Bausch, the co-founder and visionary behind Antolini’s Worldwide Hospitality Group with 7 concepts in 12 locations.Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockstars.com/profits/Rock Your Restaurant - Enroll Your Team in the Restaurant Academy:…
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[Greatest Hits] How Twitter Changed the Branding Game with Brandon Rhoten, CMO at GroundTruth
42:29
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In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Brandon Rhoten, Chief Marketing Officer at GroundTruth. Join them as they discuss the impact of social media in humanizing brands, why digital marketing channels should be seen as tools to solve specific brand problems, and leveraging customer insights beyond surfac…
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398. Why You Should Be OBSESSED With Restaurant Training - Rachael Nemeth
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In this episode of the Restaurant Rockstars Podcast, I speak with restaurant training guru Rachael Nemeth.Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockstars.com/profits/Rock Your Restaurant - Enroll Your Team in the Restaurant Academy:We will train your entire team to up level your business, maximize sales an…
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Disruptive Innovation in the Restaurant Industry: Insights from Steve Bigari, EVP, AI for Restaurants at Soundhound
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In this episode of Getting to Aha!, Darshan Mehta is joined by Steve Bigari, the EVP, AI for Restaurants at Soundhound. Join them as they discuss how technology, particularly AI, can enhance the restaurant experience, the mindset needed to be a disruptor in the industry, and the importance of removing friction from the customer's life. Steve also s…
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397. Delivery Driver to CEO - Gregg Majewski
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Today on the Restaurant Rockstars Podcast, I’m speaking with Gregg Majewski, the former CEO of Jimmy Johns, who’s now growing Craveworthy Brand’s multiple concepts in 24 states and counting. The Restaurant Profit Maximizer will show you proven ways to BOOST your restaurant bottom line. https://restaurantrockstars.com/profitmaximizer Connect with us…
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[Greatest Hits] Exploring the Power of the Subconscious with Shalini Josh Yamdagni of EFT Thailand
47:56
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In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Shalini Joshi Yamdagni, Chronic Pain Relief Expert at EFT Thailand. Join them as they explore helping people with chronic pain find relief through alternative approaches, the power of emotions in influencing physical wellbeing, and the use of Emotional Freedom Techn…
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396. From Internship to Ownership - Reed Adelson
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In this episode of the Restaurant Rock Stars podcast, Roger chats with Reed Adelson, founder of Virginia's in New York City. Listen to Reed's inspiring founder's story, his navigation through family traditions, the fierce competition of NYC's restaurant scene, and overcoming various challenges. Gain insights on onboarding, staff training, marketing…
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Exploring the World: A Journey of Aha! Moments with Heath Tredell of Bablake House Limited
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In this episode of Getting to Aha!, Darshan Mehta is joined by Heath Tredell, the Managing Director of Bablake House Limited. Join them as they discuss formative Aha! moments, retiring early, and prioritizing experiences over possessions. Heath Tredell is the Managing Director of Bablake House Limited, a family-owned residential home that offers ho…
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395. Restaurant Signs that Drive Business - David Rycyna
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In this engaging episode of the Restaurant Rockstars Podcast, host Roger Beaudoin is joined by David Rycyna, CEO of Cirrus, to discuss the transformative power of digital signage for restaurants. They delve into the importance of visibility, guest engagement, and brand building, emphasizing how customizable LED signs can set a restaurant apart from…
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[Greatest Hits] Mastering Influencer Marketing for Business Growth with Prateek Panda, VP of Marketing at Phyllo
44:39
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In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Prateek Panda, VP of Marketing at Phyllo. join them as they explore the importance of customer insights, the importance of authenticity, and the future of the industry. Prateek also shares valuable insights and advice for businesses looking to leverage influencers f…
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394. Emerging Trends in Hospitality - Mathew Focht
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In this episode of the Restaurant Rockstars podcast, host Roger Beaudoin chats with Mathew, a seasoned expert in the hospitality industry. Mathew shares his journey from a small town in Ohio to becoming a strategic leader in national restaurant operations.[FREE] Learn the Top 3 Restaurant Profit Killers and how to fix them: https://restaurantrockst…
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Misconceptions and Realities: Exploring Performance Enhancement with Dustin Elliott of the Vitamin Shoppe
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In this episode of Getting to Aha!, Darshan Mehta is joined by Dustin Elliott, the Senior Brand Manager at The Vitamin Shoppe. Join them as they explore misconceptions about performance enhancement, the impact of gut health on overall wellbeing, emerging trends in the supplements industry, and the future of nutrition and healthcare. Dustin Elliott …
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393. Effective Restaurant Marketing & Loyalty Programs - Court Allam
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In this episode of the Restaurant Rockstars podcast, Roger welcomes Court, a seasoned restaurant marketing guru and coach. They delve into various strategies for effective restaurant marketing, from building a lead generation database and managing time effectively to creating captivating social media content on platforms like Instagram and TikTok. …
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[Greatest Hits] Experiences Beyond the Product with Experiential Designer, Xuan Xu
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In this ‘Greatest Hits’ episode of Getting to Aha!, Darshan Mehta was joined by Xuan Xu, Managing Director of Xuan Xu Experiences. Together they explore why the accessibility of commodities and the rise of digitalization means consumers seek unique and memorable experiences, as well as the challenges faced by experiential designers. Xuan also discu…
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392. How to Save 30-40% on Your Restaurant Costs - Larry Levine
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In this episode of The Restaurant Rockstars Podcast, Roger chats with Larry, of P3 Cost Analysts, about how restaurants and hospitality businesses can save significant amounts of money on non-payroll expenses. Larry explains that P3 Cost Analysts specializes in reducing costs for telecom, utilities, waste management, and more—achieving savings from…
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Building Brands through Creative Storytelling: Lessons from Matt Swieca of The Martin Agency
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In this episode of Getting to Aha!, Darshan Mehta is joined by Matt Swieca, Executive Producer/Program Director at The Martin Agency. Join them as they discuss the importance of customer insights, storytelling, and adapting to the evolving landscape of digital marketing and advertising. Matt shares valuable insights into the industry and the strate…
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391. The Secret Sauce to Scaling Up in The Restaurant Business - Debbie Roxarzade
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In this episode of the Restaurant Rockstars Podcast, I speak with Debbie Roxarzade, the Founder of Rachel’s Kitchen. Debbie built seven successful restaurants in Los Angeles and then decided to move her restaurant business to Las Vegas. What’s her secret sauce?Listen as Debbie speaks about restaurant business success including: • Key-learnings that…
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[Greatest Hits] The Philosophy of Unleadership with Steve Krull, CEO and Co-Founder of Be Found Online
43:33
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In this ‘Greatest Hits’ episode of Getting to Aha!, host Darshan Mehta is joined by Steve Krull, CEO and co-founder of Be Found Online, a strategy-driven, people-focused digital marketing agency that connects brands and humans in innovative ways. Join them as they explore Steve’s journey to starting Be Found Online, why hiring should be based on cu…
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390. Why Artificial Intelligence (AI) is important in your Restaurant - Parsa Riahi
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For just $7, The Restaurant Profit Maximizer course will show you proven ways to boost profit in your restaurant. Check it out - https://restaurantrockstars.com/profitmaximizerThe Restaurant Academy: Everything you need to know to optimize profits, maximize sales and train your team in restaurant fundamentals! https://restaurantrockstars.com/joinac…
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Insights and Empathy: Building Meaningful Customer Relationships with Alex Genov, Head of Customer Research and Marketing Insights at Zappos
38:06
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In this episode of Getting to Aha!, Darshan Mehta is joined by Alex Genov, the Head of Customer Research and Marketing Insights at Zappos. Join them as they discuss the importance of customer insights and empathy in creating remarkable products and services, and explore misconceptions about data reliance, channel optimization, and hospitality. Alex…
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389. The Power of a Brand in Building Your Business - Steve Shlemon
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The Restaurant Academy: Everything you need to know to optimize profits, maximize sales and train your team in restaurant fundamentals! https://restaurantrockstars.com/joinacademy/👉 Show Notes: https://bit.ly/E389RRPThis episode of the Restaurant Rockstars podcast features an in-depth conversation with Steve Shlemon, the President of and a key figu…
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[Greatest Hits] Handling Challenging Interactions with Haider Aabidi, Chief Marketing Officer at Country Chicken Co.
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In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Haider Aabidi, Chief Marketing Officer and Head of D2C at Country Chicken Co. Together, we delve into why you should always surround yourself with people who are smarter than you; what it means to take a calculated risk in entrepreneurship; and why you need to respect your…
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388. Restaurant Pricing Strategies and Tipping - Jean-Manuel Izaret
53:51
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The Restaurant Profit Maximizer course will show you proven ways to boost profit in your restaurant: https://restaurantrockstars.com/sp/restaurant-profitsThe Restaurant Academy: Everything you need to know to optimize profits, maximize sales and train your team in restaurant fundamentals! https://restaurantrockstars.com/joinacademy/This episode of …
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Debunking Nutrition Myths: Taking a Balanced Approach with Ross Franklin, Founder of Pure Green
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In this episode of Getting to Aha!, Darshan Mehta is joined by Ross Franklin, the founder of Pure Green and CEO of Pure Green Franchise. Join them as they discuss challenges in the fitness industry, the misconceptions surrounding nutrition, and Ross’ creation of Pure Green, a juice bar franchise focused on high-performance superfoods. Ross also dis…
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387. The Power of an Effective Restaurant Leader - Jason Brooks
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In this episode Jason Brooks and I discuss the importance of hospitality, leadership, and company culture in the restaurant industry.Jason emphasizes the role of accountability, the significance of onboarding, and the power of coaching in building effective teams and delivering exceptional guest experiences. They also touch on the challenges faced …
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[Greatest Hits] Switching Mindsets: Engineering to Marketing with Pavangopal A, Chief Marketing Officer at Nandu’s
33:13
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In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Pavangopal A, CMO at Nandu’s, to discuss how engineers and marketers could learn from each other; why marketing is really all about objectivity; and why you should focus on yourself, not just on the competitors! Pavangopal is the Chief Marketing Officer at Nandu’s, one of …
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386. Tragedy to Triumph: Perseverance, Leadership & Restaurant Success - Anne Beiler
1:07:55
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In this episode of the Restaurant Rockstars Podcast, I’m speaking with Anne Beiler, the founder of international restaurant success story “Auntie Anne’s Pretzels”. Anne learned the meaning of hard work, integrity, and persistence at an early age, but had many moments of doubt and lack of confidence. Despite all odds and immense personal tragedy, An…
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Constant Innovation, Fearlessness, and Humor: Lessons from Mary Crafts, the founder of Utah’s Largest Off-Site Caterer
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In this episode of Getting to Aha!, Darshan Mehta is joined by Mary Crafts, CEO of Mary Crafts, Inc, and founder of Culinary Crafts. Join them as they explore Mary’s experience of starting a multimillion-dollar catering company, overcoming the fear of failure, and the importance of vulnerability when connecting with others. Mary also talks about th…
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385. Restaurant Success – The Key to Thriving in This Business - Jim Collins
1:03:00
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In this episode of the Restaurant Rockstars Podcast, I’m speaking with Jim Collins, the owner of Town Kitchen and Grill in California. Jim wasn’t born from the restaurant business, but he certainly has a way with running a successful restaurant and leading his employees to greatness!Listen as Jim shares his story, failures, successes, and his philo…
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[Greatest Hits] Find Simplicity to Find Your Aha! With Monish Debnath, CMO of WickedGüd
33:36
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In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Monish Debnath, CMO and Founding Team Member of WickedGüd, to discuss the fascinating world of consumer insights. They delve into how culture impacts consumer behavior; why simple moments are the biggest aha moments; and why taste is the number one consideration for brands…
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384. Huge Restaurant Concept Will Bowl You Over - Dale Schwartz
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This business is all about “SHOW BIZ! Guests don’t just come into a restaurant for food & drink, they’re looking for an experience. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Dale Schwartz, CEO & Co-Founder of Pinstripes, which is a restaurant concept that boasts giant spaces for bowling, bocce, delicious bistro dining, …
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The Power of Customer Insights: Uncovering Why Customers Do What They Do with Vashte Johnson of Slidedesignr
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In this episode of Getting to Aha!, Darshan Mehta is joined by Vashte Johnson, the Founder of Slidedesignr. Join them as they discuss the importance of customer insights, Vashte’s insights accelerator model for creating powerful deliverables, as well as the importance of storytelling, clarity, and emotional engagement in visualizations. Vashte John…
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383. A Deep Dive Into Restaurant Equipment - Howard Task and John Eberhart
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Restaurant Profit Maximizer mini-course teaches you how to boost profit in your restaurant. ONLY $7 https://restaurantrockstars.com/sp/restaurant-profitsThat’s right, boost your restaurant profit for less than the cost of a fancy beer – Get it today then go Rock YOUR Profits and YOUR Restaurant!EPISODE NOTES:In this episode of the Restaurant Rockst…
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[Greatest Hits] Is Passion Enough to Succeed in Business? With Karthikeyan Selvaraj, Founder & CEO of Dunkel Kitchen
30:29
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In this Greatest Hits episode of Getting to Aha!, Darshan Mehta is joined by Karthikeyan Selvaraj, Founder & CEO of Dunkel Kitchen, a successful cloud kitchen chain! They delve into why passion and business are two different but essential things in your entrepreneurial journey and why you should always find different ways to succeed, as well as out…
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382. Chef Shares Great Restaurant Kitchen Success - Chef Jarad McCarroll
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Leading a great restaurant kitchen is difficult. It takes experience, skill, the desire to teach, patience, calm under pressure and the right chops. Most of all it takes a passion for food, people, and new experiences. In this episode of the Restaurant Rockstars Podcast, I’m speaking with Chef Jarad McConnell of Ocean Club St. Barths. He rose from …
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The Significance of Customer Insights for Business Success with Arnold Lee of CFO Growth Advisors
50:09
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In this episode of Getting to Aha!, Darshan Mehta is joined by Arnold Lee, CFO and Managing Director of CFO Growth Advisors. Join them as they explore the need for companies to understand why customers behave the way they do, the challenges faced by startups, and the formula of finance, strategy, and customer insights as the key to success. Arnold …
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381. Empower + Inspire Your Restaurant Team - Marc Haine
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In this episode of the Restaurant Rockstars Podcast, I’m speaking with Marc Haine, a true operator’s operator, about leading and inspiring a restaurant team.As a young dishwasher Marc went on to master the kitchen. He never lost the hospitality bug and later ran three restaurants, became a Food & Beverage Director. Marc also founded a hospitality c…
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