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There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi ...
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Host Rob Schlag hits it home with a hot, on fire podcast that will offend people by talking about everyday things to more serious stuff but only to leave you satisfied and wanting more!
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From the team behind Cyclist Magazine, this is a podcast for lovers of all things cycling, whether you’re a sucker for a sportive, a carbon fibre connoisseur or just Bernard Hinault’s biggest fan. Hosts James Spender and Emma Cole bring you in-depth conversations from within the world of cycling by the people that know it best, with new episodes every other Thursday. Guests have included the likes of Greg LeMond, Tyler Hamilton, Sean Kelly, Krishnan Guru-Murthy and more. Make sure to subscri ...
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Rob Hayes

Reelbitcheshorrorpodcast

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Iv'e been producing and djing for a good few years now , my favourite styles of music are all things House, Garage and Drum and Bass. Over the years i've been lucky enough to get a few releases out there and had the chance to remix some really good tracks , feel free to check out my stuff , i'm frequently adding new tracks , and make tracks that I can available for download. I'm always interested in working on new tracks and if I like a track will often take it on to be remixed ... Best way ...
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Jobs, Mortgages, Defaults, Output, Fed Policy, How Much Money You Make, How Much Stuff You Buy - All these things matter.. A lot. Rob Stein has spent decades analyzing economic data and he has traveled the country speaking to large groups about what is happening in the economy and what impact it has on consumers. In this monthly podcast, we will break down what major economic indicators are impacting everyday life. We'll breakdown if the economy is healthy, stagnant, unhealthy, etc. Rob has ...
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Sacred and Profane

Pam Rocker and Roberto Che Espinoza

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Sacred and Profane: Bending the Binaries of Faith , is a podcast bringing queer and faith perspectives to the ordinary and extraordinary topics that are threaded through our lives. Pam Rocker and Roberto Che Espinoza spend a lot of time in the public square talking about faith, religion, LGBTQ+ stuff, and queer possibility, fused together with comedy. Pam and Roberto are kindred spirits and Texans who are immersed in activist and spiritual movements. Sacred and Profane puts the elements of s ...
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A British film club series commissioned by The Mayor of #PopcornCity featuring his deputies Rob Dan, WingRunning Deavon, Psymon and Producer Anne - which explores every aspect of film, television and all things randomly connected. Fortnightly with the unexpected special episode whenever need be. Keep up to date by following @Popcorn_City on all good social media. This Podcast is not intended as a substitute for the medical advice of a doctor or any sort of professional, really. The listener ...
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Past guests include: Horatio Sanz, Mindy Sterling, Rob Corddry, Erin Hayes, Louie Anderson, Garrett Morris, Darlene Hunt, Brooks Wheelan, Rawle D. Lewis, Senta Moses-Mikan, Frank Caliendo and a whole lot more... Hollywood Anonymous(HA)is a conversational show about the ins & outs as well as the ups & downs of working in Hollywood. Bryan Erwin & Jon Huck have a combined 40 plus years working in this town... and no one knows who they are. But that's OK, because you will definitely know some of ...
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"John Shore is American's leading non-douchey Christian." -- Dan Savage, Savage Love, and founder of the It Gets Better Project. "John Shore is awesome. The minute I started reading his stuff, I knew he was a brother from another mother." -- Rob Bell, author of Love Wins, Sex God, and Velvet Elvis. "John Shore is a gadfly, calling the Christian Church everywhere to act the way it says it believes about love and justice, which of course makes him an uncomfortable presence in those churches th ...
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This week Will and James are joined by Ribble Rebellion crit rider, Matt Bostock. Matt cut his teeth racing track and road, but now pedals his trade in the crit racing scene. A twice national crit champ and multiple Tour series winner, Matt now races all over the globe. In this episode Matt discusses growing up on the Isle of Man with Mark Cavendis…
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This week, Robyn and Will are joined by Mikkel Honoré, Danish pro at WorldTour team EF Education-Easypost. Mikkel talks us through the differences between a team like EF and one like his previous team, Quick-Step; how a small (and decidedly flat) nation like Denmark has produced so many great cyclists; and his thoughts on Pogacar, the Tour, the imp…
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On this weeks GOOW TV (every Tuesday 10am on Linkedin Live) we chatted about our favourite subjects at school and then onto what we thought needed to be improved for agents training in contact centres. Then we covered the latest stats on agent desktop systems including in-call knowledge. Lots of great insight from the viewers - enjoy !…
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This week James and Will are joined by Carlton Kirby, Eurosport's voice of the Tour de France. In this episode, Carlton looks ahead to the Tour de France 2024, and talks us through the course, all the crucial stages, the likely turning points and the surprise heroes. We discuss the inside track on Cavendish's chances of beating the Merckx record; w…
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This week Will and James are joined by the founder and owner of Factor Bikes, Rob Gitelis. Rob is originally from Miami but moved to Taiwan more than twenty years ago to start building bikes. Originally he ran a factory which built bikes for brands such as Cervélo, Scott and Canyon, but in 2015 he decided to go it alone with the purchase of Factor …
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Join me and everyone who watches Get out of Wrap TV on Linkedin (every Tuesday at 10am UK time) as we chat about contact centres. In this episode we are joined by Morris Pentel who shares just what we can gain by understanding uncertainty, doubt and confusion in our customer contacts. This is a new concept where I am taking the audio from the show …
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Part 2 - Sandra Thompson on Emotional Intelligence. A great episode to see in 5 years of Get Out of Wrap and Sandra demonstrates her own EI by getting me a cake ! In this episode Sandra shares more great tips on deploying Emotional Intelligence in the workplace - a must listen - not just for leaders but for everyone.…
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This week James and Will are joined by gravel pro, Danni Shrosbree. Danni became British gravel national champ in 2022, then in 2023 raced to a storming fourth place on her debut at Unbound Gravel, arguably the world’s hardest gravel race - 200 unsupported miles (320km) across the Kansas prairies. Danni tells us why this was one of the most chaotic…
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Will and James are joined by Ford RideLondon-Essex race director Kevin Nash ahead of this year's event, which takes place on May 26th 2024. Kevin discusses the challenges designing the route, from circumventing weddings to dealing with litter; explains how to deal with peloton physics and the human racing psyche; and divests the secrets of managing…
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This week, Pete and James are joined by Channel 4 news presenter Krishnan Guru-Murthy for a rambling (but hopefully rewarding) episode that runs from bikes to elections. We talk about Krishnan's charity bike ride, the Duchenne Dash - London to Paris in 24hrs; his fair weather approach to cycling; his time on Strictly Come Dancing; the role of AI in…
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This week, Will and James talk to ex-pro, team ds and race director Scott Sunderland. Today, Sunderland is race director for the RideLondon Classique and Tour of Flanders among others, but during the 1990s and 2000s he rode professionally for TVM, Lotto and GAN before taking on sports director roles at Team CSC and Cervélo Test Team. Here, Sunderla…
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This week James is joined by BBC Radio 2's DJ Spoony, current host of The Good Grove and owner of a dj'ing palmares as long as your arm, from pirate radio at London Underground to Kiss to the BBC to playing out in Ibiza and Ayia Napa. But somewhere along the way DJ Spoony also got really into cycling. And football. And golf. And Strictly Come Danci…
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Maurice Burton joins Will and James for this week's show. Burton became Britain's first black cycling champion in 1974, and by 1975 was on his way to a stellar career racing track and Six-Day events on the Continent. Here he tells Will and James about his early days living in a butchers shop with a man who never washed, trading bikes or cars, compe…
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This week Will and James are joined by Shane Williams, Welsh rugby union legend, Ospreys star winger, RFB Player of the Year and MBE. After nearly 20 years at the top of his sport, Shane retired in 2015 and quickly (like within a week) took up Ironman. From there, Shane's love of cycling only grew, and today he not only rides bikes and competes in …
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Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals. We then chat about DDC Discusses.These insightful and different events are people focused rather than tech. Katie chats about how fundamental our understanding …
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Meet Andy Roberts CEO of Sabio. Sabio are known to most people in the industry as innovators and great supporters of both people and the industry as a whole. This is a unique opportunity to hear about Andy's own journey and about the exciting goings on at Sabio. We talk about the history of Sabio, the future, how they engage and support their custo…
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This week James and Will talk to Daniel Troia, who cycled coast-to-coast across America (and back) with no food or money, then made a film about it: We Are All In This Together. With only basic camping gear and his trusty Surly tourer, Daniel begged and borrowed his way across the States in the hope of answering the question of the age: as a societ…
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