At a time when the world feels on the brink of something biblical, there’s nothing like a couple of pints with the boys to put things into perspective. Bro-down with Ken and Robbie-Eh for some barstool-philosophy from the perspective of American/Canadian transplants living in Mexico. Laugh along as they recount their hilarious struggles acclimating to life in Mexico, muse over world events too loco to be true, trade funny video clip and riff with a live audience... You know, guy stuff.
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Jamiroquai and session guitarist Rob Harris talks all things guitars, amps, sessions , gigs and everything else with friends.
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A panel-type discussion show that talks about tech, nerd stuff, and other ephemera of the day.
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Host Rob Schlag hits it home with a hot, on fire podcast that will offend people by talking about everyday things to more serious stuff but only to leave you satisfied and wanting more!
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There are 6,000 contact centres in the UK - this is the 1st podcast dedicated to the world of the contact centre. Perhaps still an industry with a negative perception externally, the reality is very different & very positive. This is a podcast all about best practice in Contact Centres &what vibrant, vital, diverse, exciting engagement places they really are. I’ll be chatting to people who know their stuff and are doing great things. This podcast is independent and a proud supporter of Naomi ...
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Kris Adams, Rob Pizzolato and Anthony Rodreguez give you the latest technology and gaming news.
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Iv'e been producing and djing for a good few years now , my favourite styles of music are all things House, Garage and Drum and Bass. Over the years i've been lucky enough to get a few releases out there and had the chance to remix some really good tracks , feel free to check out my stuff , i'm frequently adding new tracks , and make tracks that I can available for download. I'm always interested in working on new tracks and if I like a track will often take it on to be remixed ... Best way ...
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Jobs, Mortgages, Defaults, Output, Fed Policy, How Much Money You Make, How Much Stuff You Buy - All these things matter.. A lot. Rob Stein has spent decades analyzing economic data and he has traveled the country speaking to large groups about what is happening in the economy and what impact it has on consumers. In this monthly podcast, we will break down what major economic indicators are impacting everyday life. We'll breakdown if the economy is healthy, stagnant, unhealthy, etc. Rob has ...
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Past guests include: Horatio Sanz, Mindy Sterling, Rob Corddry, Erin Hayes, Louie Anderson, Garrett Morris, Darlene Hunt, Brooks Wheelan, Rawle D. Lewis, Senta Moses-Mikan, Frank Caliendo and a whole lot more... Hollywood Anonymous(HA)is a conversational show about the ins & outs as well as the ups & downs of working in Hollywood. Bryan Erwin & Jon Huck have a combined 40 plus years working in this town... and no one knows who they are. But that's OK, because you will definitely know some of ...
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Sacred and Profane: Bending the Binaries of Faith , is a podcast bringing queer and faith perspectives to the ordinary and extraordinary topics that are threaded through our lives. Pam Rocker and Roberto Che Espinoza spend a lot of time in the public square talking about faith, religion, LGBTQ+ stuff, and queer possibility, fused together with comedy. Pam and Roberto are kindred spirits and Texans who are immersed in activist and spiritual movements. Sacred and Profane puts the elements of s ...
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A British film club series commissioned by The Mayor of #PopcornCity featuring his deputies Rob Dan, WingRunning Deavon, Psymon and Producer Anne - which explores every aspect of film, television and all things randomly connected. Fortnightly with the unexpected special episode whenever need be. Keep up to date by following @Popcorn_City on all good social media. This Podcast is not intended as a substitute for the medical advice of a doctor or any sort of professional, really. The listener ...
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"John Shore is American's leading non-douchey Christian." -- Dan Savage, Savage Love, and founder of the It Gets Better Project. "John Shore is awesome. The minute I started reading his stuff, I knew he was a brother from another mother." -- Rob Bell, author of Love Wins, Sex God, and Velvet Elvis. "John Shore is a gadfly, calling the Christian Church everywhere to act the way it says it believes about love and justice, which of course makes him an uncomfortable presence in those churches th ...
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Ethical AI & Alien Police Forces Throughout the US
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🤖AI wants to put the clothes back on your favorite OnlyFans models?.. 🛸Aliens have become so main-stream that Police Departments all across the US are preparing for encounters? 🌑🌝The earth now has a second moon? 🚢Theories emerge as the Oceangate trials come to a close. Have a pint with us and keep up on all the craziness from around the interwebs🍻.…
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It’s all about the jaw-bone this week… 🥊 MIKE TYSON & JAKE PAUL are testing each other’s resolve in the coming superfight; the 🤐MEWING phenomenon is catching fire world-wide for men that have 8 hours to burn and want a more pronounced jaw line. For all you sociopaths, we talkin' 'bout 🫠DARK EMPATHY; and join us for the coronation as a new ♚KING of …
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Skibidi Toilet, Trump's Ear & Other Bathroom Scrolling
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This past week’s events have been bananas🍌. Trump’s ear👂, oxygen from the ocean floor🌊, Jasper is destroyed by wildfire🔥 and something called Skibidi Toilet🚽 will be made into a movie??!! Have a pint with us and keep up on all the craziness.By Ken Drew
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#201 - Ian Chappell of Centrical on Team Leader performance and support
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ian is an awesome guy and we talk about his career and then about a subject we are passionate about but is often overlooked and that is Team Leaders. Thankfully Centrical have focused on Team Leaders and Ian shares the recent developments in their offering.
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Get Out of Wrap TV - Sept 17th - 80th Show
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What was your nickname at school ? What does our industry need to do better to attract talent ? Two great events coming up Join me and the GOOW community to chat about these questions and more on your weekly Linkedin Live TV show all about contact centres.
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#200 - The 200th episode of Get Out of Wrap
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To celebrate hitting this milestone I asked for lots of you awesome people to come and say hi ! Thanks for always supporting me - whilst I do it on my own, I really don't x Heres to the next 200 and more amazing people and stories about our great industry.
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#199 Helen & Pete of BPA Quality on Consumer Duty one year on.
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**One year into Consumer Duty—are we truly putting customers first?** In our latest podcast episode, I had the pleasure of diving deep with Helen Manahan and Pete Dunn from BPA Quality about the impact of the UK’s Consumer Duty regulation, one year on. We unpacked how this regulation is driving a critical shift towards customer-centricity in the fi…
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The Break Room - a Linkedin Live Audio event
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Join me, Danny, Kerry, Scott, Daryn and Dara as we chat about how life has changed for agents, interviews, loyalty and fantasy football. Linkedin Audio is a Live event and The Break Room is a chance every fortnight to come together and chat about whatever you want.
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On today's Linkedin Live GOOW TV we had our first ever panel. I was joined by Dan Light of Different Edge, Pete Dunn of BPA Quality and Danny Wareham of Firgun to talk about Performance Management in Contact Centres. Is performance management a phrase that strikes fear into your teams ? We explore why this and what you can do about it and the panel…
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The Break Room is a Live Linkedin Audio event bought to you by Get Out of Wrap. We started talking about academies (grad bays) in Contact Centres initially but as its a live event we started talking about AI and then, thanks to Spencer, we talked about the extent to which technology is helping or hindering customers with disabilities. If you like t…
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#198 - Nadine Edmondson of Evaluagent on maximising QA & NPS
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Nadine Edmondson is Director of Product Marketing & GTM at Evaluagent and is at the cutting edge of whats going on at Evaluagent with their AI driven QA, XNPS and gamification. It's a great conversation and Nadine is insightful, knowledgeable and engaging !
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#197 GOOW TV - Are agents being asked to come back in to Contact Centres
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In today's Get out of Wrap on Linkedin we chatted about whether we are seeing a return of agents from working from home back to the contact centre, and if so, what are the implications. We also chatted about ID & V and the trend on time taken to identify customers.
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#196 - GOOW TV ft. Rob Wilkinson on NPS & an announcement
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In this episode from GOOW TV (every Tuesday on Linkedin - 10am GMT) I am joined by Rob Wilkinson of Evaluagent who shares his thoughts on NPS and what Evaluagent are up to in transforming how we understand and use NPS. There's also a special announcement !
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#195 - The ECCCSA's with new Chair of the Judges - Moira Clark and Director of Operations - Jackie Pringle
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With a week to go until the deadline for nominations for the European Contact Centre & Customer Service Awards ( the ECCCSA's) I sit down to chat with the new Chair of the Judges - Moira Clark and Awards Director of Operations - Jackie Pringle.
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#194 - GOOW TV on Training & Agent In-Call Knowledge
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On this weeks GOOW TV (every Tuesday 10am on Linkedin Live) we chatted about our favourite subjects at school and then onto what we thought needed to be improved for agents training in contact centres. Then we covered the latest stats on agent desktop systems including in-call knowledge. Lots of great insight from the viewers - enjoy !…
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#193 Jordan Powell on the transition from Agent to Team Leader
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The first in a new series of podcasts featuring people from the Team Leader Community. Jordan Powell in Corporate Sales Team Leader at Gravity and also a big part of the Team Leader Community. In this episode we chat about the transition from Agent to Team Leader
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What is on your music playlist ? What are the top factors that affect Customer Loyalty ? What are the struggles for agents in our industry when it comes to systems ? We covered this and much more in the latest episode of Get out of Wrap - join us live next Tuesday on Linkedin Live or watch it on YouTube…
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Join me and everyone who watches Get out of Wrap TV on Linkedin (every Tuesday at 10am UK time) as we chat about contact centres. In this episode we are joined by Morris Pentel who shares just what we can gain by understanding uncertainty, doubt and confusion in our customer contacts. This is a new concept where I am taking the audio from the show …
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#190 Sandra Thompson on Emotional Intelligence - Part 2
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Part 2 - Sandra Thompson on Emotional Intelligence. A great episode to see in 5 years of Get Out of Wrap and Sandra demonstrates her own EI by getting me a cake ! In this episode Sandra shares more great tips on deploying Emotional Intelligence in the workplace - a must listen - not just for leaders but for everyone.…
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Robs Funk And Junk Episode 42 23/05/2024 " It's Good To Talk "
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In this episode rob talks quitting booze and answers a few gear and playing questionsBy Rob Harris
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Robs Funk And Junk Episode 41 17/05/2024 My First Guitar and Other Stuff
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Episode 41. In this episode Robs catches up. Talks about his first ever guitar, stopping drinking and looking for a regular fun no hassle gig venue.By Rob Harris
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in this episode Rob discusses reason for for playing the guitar or any other instrumentBy Rob Harris
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#189 Sandra Thompson on Emotional Intelligence pt.1
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Sandra Thompson is an expert on Emotional Intelligence and Founder of Ei Evolution and is on a mission to equip leaders with this vital skill. Engaging, knowledgeable and fun this is a must listen 💜
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Join me and come and chat to four of the awesome Team Leads at SSCL at the end of a great Team Leader Day.
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Robs Funk And Junk Episode 39 10 - 04 - 2024 Session From Hell
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A quick catch up in this episode. Rob talks about " The Session From Hell " and the wonders of the aamzing Dimension D Chorus effect.By Rob Harris
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#187 Chara-Lea Pidduck shares her inspiring story
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Join me to listen to the inspiring career to date of Chara - 10 years at DDC has seen Chara take on roles in sales, customer service, Team Leader, Quality, Chat, Social media, Change & C.I, Client services & Chara shares the impact post-natal depression had on her in what is an inspiring episode.
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Robs Funk And Junk Episode 38 31 - 03 - 2024
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Robs Funk and Junk Episode 38 Todays special guests is Robs wife Rae who chooses her top 5 favourite guitar moments. Hope you enjoy.By Rob Harris
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Robs Funk And Junk Episode 37 18/03/2024 “Lazy Guitar Sundays"
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Rob’s FnJ Podcast Episode 37. This is a quick check in episode shot on location in Robs garden. The birds are singing, acoustic guitars are strumming.By Rob Harris
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#186 - David Holmes author of Leading the Line comes on to chat about the book
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David Holmes - Director at SSE and author of Leading the Line comes on to chat about the book.
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Robs Funk And Junk Episode 36 So You Wanna Be A Session Musician
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In this episode Rob discusses the ups and downs in the life of a session musician/guitarist in 2024By Rob Harris
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Robs Funk And Junk Episode 35 1 - 03 -2023
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In this Funk and Junk episode Rob talks about one of his guitar heroes Nile RodgersBy Rob Harris
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#185 Katie Davies of DDC OS chats about her passion for The North & DDC Discusses
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Join me as Katie Davies - Client Development Director at DDC OS talks about the passion she has for the North and how it really is a metropolis of contact centres and mega CX professionals. We then chat about DDC Discusses.These insightful and different events are people focused rather than tech. Katie chats about how fundamental our understanding …
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Robs Funk And Junk Episode 34 24 - 02 - 2024 Rhythm or Lead ?
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Robs Funk and Junk Podcast Episode 34 Rhythm or Lead ? Back from Thailand. Rob answers a few questions , talks about rhythm vs lead playing and some junk about phasers vs chorusBy Rob Harris
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Meet Andy Roberts CEO of Sabio. Sabio are known to most people in the industry as innovators and great supporters of both people and the industry as a whole. This is a unique opportunity to hear about Andy's own journey and about the exciting goings on at Sabio. We talk about the history of Sabio, the future, how they engage and support their custo…
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#183 Chris Mounce of Evaluagent on the launch of a new service & all things quality
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As well as being a lovely human being Chris is an expert in quality in the contact centre world and joins me on this latest episode to talk about the launch of a new service & all things quality & shares his career story in a really entertaining & insightful episode.
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Robs Funk And Junk Episode 33 12 - 02 -2024
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Robs Funk and Junk episode 33 In this episode Rob talks about Rhythm Guitar. How important it is and sometimes how overlooked it is.By Rob Harris
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#182 - Steven Miller - multiple award winning WFM & Planning Manager
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Steven Miller has spent his career in contact centres - starting on the phones and then moving into planning. A subject matter expert Steven is a multiple award winner and shares his story and tips in this episode.
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Robs Funk And Junk Episode 32 6 - 02 - 2024
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Episode 32 of Robs Funk And Junk Podcast. In this Episode Rob talks modellors , being sick and also gives a little guitar lesson on Jamiroquai's Canned HeatBy Rob Harris
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#181 Sir John Kirwan - All Blacks Rugby legend & his mental health mission
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Sir John Kirwan or JK is a rugby & All Black rugby legend who played 63 tests & scored 35 tries, he was in the team who won the first ever rugby world cup and has been honoured for his services to mental health in New Zealand & across the world. Sir John or JK co-founded Groov a science backed, data driven platform to help people with their mental …
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#180 - The UK National Contact Centre Awards with Jackie Pringle
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Join me chatting to Jackie about the UK National Contact Centre Awards - the deadline for nominations is approaching so this episode will give you everything you need to know.
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Jo Bonser is an expert on people based leadership, coaching and creating the right environment for your teams to thrive a great way to start the podcast in 2024
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Robs Funk And Junk Episode 31 25 - 01 - 2024
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Rob and bass player Paul Turner talk gear, sessions, instagram and about their upcoming Boom n Twang guitar and Bass retreats. If you're interested get in touch either on robsfunkandjunk@gmail.com or boomntwang@gmail.com for more informationBy Rob Harris
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Robs Funk And Junk Episode 30 17 - 01 -- 2024
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Welcome back to the Podcast. in this episode Rob talks more gigs. Tooth Extraction OUCH !!!! and Amps vs Modellors. Also answers a few of your questions.By Rob Harris
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Robs Funk And Junk Episode 29 11 - 1 - 2024
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In this episode Rob talks car trouble en route to a gig and takes a look around his home studio.By Rob Harris
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Robs Funk And Junk Episode 28 2 - 1 - 2024
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Unusual Podcast episode from Rob recorded in his car whilst waiting to get into his gig on New Years Eve. Rob discusses struggles with recording his Podcast , using his guitar speakers in his studio and Botox Guitarists. Happy New Year to you all.By Rob Harris
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Robs Funk And Junk Episode 27 20 - 12 - 23
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In this weeks episode Rob talks about Fake Instagram / tiktok Guitar Players, guitars not turning up at the airport and other stuff while sipping on Champagne. Merry Christmas all.By Rob Harris
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#178 Pete Lees & Barry Cooper chat about radical candour
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Everyday in the Team Leader Community I do a Live Stream where we chat about all things leadership in contact centres. Today Pete & Barry shared so many great things about how candour can help you lead better I wanted to share it wider than just the community.
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Welcome back. In this episode Rob talks about one of his main early guitar inspirations, the late great Alan Murphy, legendary UK session guitarist for artists including Kate Bush , Go West , Level 42 and many more. Such an influential player whos style can still be heard in players today. Alan Murphy 1953 - 1989…
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#177 The ECCCSA's 2023 - a celebration of the Contact Centre & Customer Service Industry across Europe
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Join me as one of the media partners at this years European Contact Centre & Customer Service Awards night in London. Hear from many guests recount the buzz and atmosphere of the night and share their reflections on 2023 and thoughts about the year ahead. What a night
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Robs Funk And Junk Episode 25 5 - 12 - 23
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Welcome Back !! Robs been away for some time. Now he's back with excuses galore. In this episode he's just playing catch up with all thats happened since the podacst has been away.By Rob Harris
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