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Ep 104: 5 Reasons Why Your Customers Leave

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Manage episode 379556717 series 2989306
Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Whether customers reach out through phone calls, emails, or social media, a prompt response is essential. In today’s episode, Eric dives into the topic of retention. He gives a sneak peek of an upcoming Bug Bux+ course that will provide a comprehensive guide on how to save customers. Eric discusses the course outline and shares his thoughts on the importance of retention in the pest control industry.
Topics Include:
Retention efforts should start from the beginning (2:21)
Customer experience is crucial (5:13) Customer value drives long-term retention (10:15)
Effective communication is crucial (15:41)
Setting clear customer expectations (21:09)
Clear communication is essential (31:09)

  continue reading

147 episodes

Artwork
iconShare
 
Manage episode 379556717 series 2989306
Content provided by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://player.fm/legal.

Whether customers reach out through phone calls, emails, or social media, a prompt response is essential. In today’s episode, Eric dives into the topic of retention. He gives a sneak peek of an upcoming Bug Bux+ course that will provide a comprehensive guide on how to save customers. Eric discusses the course outline and shares his thoughts on the importance of retention in the pest control industry.
Topics Include:
Retention efforts should start from the beginning (2:21)
Customer experience is crucial (5:13) Customer value drives long-term retention (10:15)
Effective communication is crucial (15:41)
Setting clear customer expectations (21:09)
Clear communication is essential (31:09)

  continue reading

147 episodes

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